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Bonding with Customers: The Leadership Side

Lead Change Blog

Years ago, I worked with the Ritz-Carlton Hotel Company and stayed at the Pentagon City, VA property near Reagan International Airport. The hotel is connected directly to the Fashion Centre, an upscale two-level mall. I met in the hotel bar with the general manager. Bonding Up Close and Personal. ” I objected a bit.

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10 Leadership Lessons from 10 Inspiring Entrepreneurs

Terry Starbucker

The theme was the “School of Hard Knocks” – apt because the event was held in Portland’s cool and unique Kennedy School hotel and event center. While there was a wide diversity in business type, there was a real commonality in the lessons these entrepreneurs shared - the “hard knocks” leadership lessons.

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Leadership the AirBnb Way

thoughtLEADERS, LLC

Around 2007, Simon Cooper was the CEO of the Ritz-Carlton Hotel Company, where I was working with their senior leadership team. Simon and I were exploring how Ritz-Carlton could adapt to meet the needs of changing luxury travelers without losing the company’s legacy customer base.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Leadership Lessons. Southwest Airlines Fall From Grace.

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Max’s Leadership Touch

Lead Change Blog

Max was for many years the CEO of Herman Miller, the company that manufactured my desk chair. He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. Leadership Coaching' A Leader’s Touch.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. There are several leadership lessons from this sequence of bad decisions.

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HP Headed to Hotel California?

Women on Business

It’s my stance that HP usually leaps before it looks and I am not sure that I am sold on Whitman as the new CEO. HP Has a Poor Track Record in Past CEO Selection. HP has not had a stellar track record when it comes to leadership and their choices have often gotten them into sticky situations. So let’s look.

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