In the CEO Afterlife

MARCH 19, 2012

History has shown us that the best performers were those who made the right strategic moves to create a future in which their company would enjoy significant competitive advantage. It’s going to get worse, even with advances in communications technology. Apple’s Steve Jobs and Google’s Larry Page are excellent examples.

CEO 204

CEO Competitive Advantage Teamwork Marketing 204

Great Leadership By Dan

MARCH 22, 2018

If you do, you’ll build tremendous loyalty, trust, and engagement, which is priceless. When the new system arrives, with much more modern technology, Bob may feel a bit threatened. That’s right. People will be the ones implementing the change. So, get them involved, listen to them, and work together. His feelings are justified.

ROI 179

ROI Resistance System Competitive Advantage 179

N2Growth Blog

JUNE 5, 2011

One final thought here…the competition I’m most concerned about is not the competition that I know, but the competition that I don’t. Now it’s your turn – how well do you know your competition? When was the last time you conducted a formal competitive study?

Leadership 353

Leadership PR Disintermediation Supply Chain 353

Marshall Goldsmith

DECEMBER 19, 2011

Loyalty will be gained through learning - not just earning. By enabling professionals to establish strong networks both inside and outside the company, organizations can gain a huge competitive advantage and the loyalty of their workers. Their loyalty to former employees helps lead to loyalty from future customers.

McKinsey 152

McKinsey Loyalty Competitive Advantage Learning-by-Doing 152

The Idolbuster

AUGUST 13, 2012

In the previous post , I argued that companies that incorporate elements of people-first values into their culture have a competitive advantage. Reishheld argues that often a loyalty culture, i.e. one that values long term relationships with employees, customers, and investors is a productive business strategy.

Loyalty 35

Loyalty Competitive Advantage Insurance Technology 35

Strategy Driven

JANUARY 5, 2015

PERSONAL NOTE: When I saw the statistic that 68% of Facebook usage is mobile, I realized the revolution was in full swing and those not playing hard would lose sales, loyalty, goodwill, reputation, and profit. In short, pacesetters use technology for the competitive advantage and the results are more profitable business outcomes.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. Innovative high-technology corporations are currently paying employees large bonuses to recruit top talent.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Strategy Driven

DECEMBER 23, 2013

Over the past two decades, technology has advanced exponentially; and with that burgeoning growth, IT organizations have seen tremendous expansion. IT companies, in particular, need to be deliberate in getting out in front of change or risk being surpassed by advancing technology. A monthly recurring subscription of $9.95

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

JANUARY 20, 2014

LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. EVALUATE how StrategyDriven gives you a competitive advantage. Create financial and distribution opportunities ONLY available to digital information dissemination. Reprinted with permission from Jeffrey H.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

SEPTEMBER 23, 2013

No personal website, no personal brand, no social media interaction, and not taking advantage of smartphone technology. EVALUATE how StrategyDriven gives you a competitive advantage. NOTE WELL: You can only SELL at your place – but customers can BUY anyplace in the world – any time of the day or night. About the Author.

Media 63

Media Advice Customer Loyalty Competitive Advantage 63

Strategy Driven

NOVEMBER 18, 2011

Create a competitive advantage, set the right tone, make effective decisions, keep talent inside your doors, and establish credibility-all while navigating unfamiliar and turbulent waters. Decision making, on the other hand, requires innovative thinking and separates those who land in the executive chair from those who don’t.

Execution 50

Execution Competitive Advantage Transportation Leadership Styles 50

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. EVALUATE how StrategyDriven gives you a competitive advantage. It’s how you get from crappy to good.

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

JANUARY 6, 2014

Technology shifts. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! New social media strategies. Trends in your business.

Goal 50

Goal Incentives Objective Customer Loyalty 50

Eric Jacobson

MAY 28, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled. Please explain.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

FEBRUARY 22, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled. Please explain.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

OCTOBER 12, 2016

However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation. Insight Center. The Automation Age. Sponsored by KPMG.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

DECEMBER 30, 2016

” ”Platformization” dissolves once-meaningful distinctions between product vs. process competitive advantage. Instead of prioritizing process optimization around inventory management, UXes dedicated to cultivating loyalty, trial and ancillary services evolve. – as compensations and inducements to buy.

Process 13

Process Competitive Advantage Outsourcing Supply Chain 13

Harvard Business Review

MAY 4, 2018

In 2001, a new approach to technology development was created by a daring group of developers. Once again, it has started in the bowels of technology companies and startups. ” The case of healthcare technology firm athenahealth is an instructive one. aleksandarvelasevic/Getty Images. Insight Center.

Agility 8

Agility Development Organization Software 8

Harvard Business Review

OCTOBER 28, 2014

More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. Tesco’s Clubcard loyalty program was launched under Leahy in 1995 and redefined both the company and the industry. Information & technology Leadership Retail' Or is it probability?

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

DECEMBER 19, 2016

When confronted with disruptive technologies, many companies fail to align digital strategies with their core strategies. Today’s organizational strategies call for small, manageable units focused solely on specific technologies, end markets, or geographical areas. Drawing in new talent versus integrating a cohesive team.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

MAY 20, 2011

Proprietary technology. Diamond's (formerly P&G's) Pringles, Prius' Hybrid Synergy Drive, and Dreyer's Slow Churned Ice Cream all have technologies not easily copied. IKEA, Starbucks, eBay, and Apple's iPod all have scale economies often based on first mover status that provide ongoing competitive advantages. Investment.

Aaker 15

Aaker Henderson Brand Competitive Advantage 15

Harvard Business Review

NOVEMBER 9, 2012

But given that today's CMO is often the main connection between the consumer and the company, a strong relationship with the CIO can allow her to leverage technology to better understand those customers. Data can spring from a number of places: loyalty cards, purchases, social media behavior, website analytics, surveys, etc.

CIO 9

CIO Chief Information Officer Norton Technology 9

Marshall Goldsmith

JANUARY 13, 2014

Two factors making global thinking a key variable for the future are the dramatic projected increases in global trade and integrated global technology, such as e-commerce. Future leaders will have to learn how to manage global production, marketing, and sales teams to achieve competitive advantage.

Competitive Advantage 140

Competitive Advantage Globalization Diversity Technology 140

Harvard Business Review

FEBRUARY 20, 2014

Retailers are also moving in as well: nearly one-third of domestic Starbucks revenues are paid through its own loyalty cards. Technology giants, telcos, and retailers have a long way to go to compete against banks product-for-product and service-for-service, and many believe that regulatory barriers will dampen disruption.

Banking 11

Banking Retail Finance Insurance 11

HR Digest

JUNE 24, 2023

Competitive Advantage: Organizations that embrace HR analytics gain a competitive edge by leveraging data to drive innovation, improve efficiency, and make better decisions. This metric helps HR professionals understand employee loyalty, engagement, and satisfaction, and informs targeted retention initiatives.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JANUARY 27, 2017

They frequently find the technologies are less of a hassle than the people. Their loyalty and accountability belongs to top management. Renaissance Technologies and other, even more secretive investment funds are the management models here. They typically become the punching bags and shock absorbers for both sides.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

APRIL 29, 2014

As the public becomes more distrusting of data practices with each Snowden dispatch, how do you take advantage of the opportunities offered by data without alienating consumers? There are two keys for using data to gain a competitive advantage while minimizing the risk of consumer backlash: transparency and dialogue.

Competitive Advantage 8

Competitive Advantage Ethics Guidelines Bottom-up 8

Harvard Business Review

AUGUST 9, 2016

The study concluded that marketing organizations need analytics professionals who understand data and the technologies that collect, house, and integrate it. That targeted data science approach can give companies of any size a competitive advantage. That’s a given. ” Competing on Analytics.

Company 9

Company Content Strategy Marketing 9

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Driving competitive advantage through stakeholder engagement. Building Customer Loyalty. These require sophisticated, sustainability-based management. Some 62.4%

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

FEBRUARY 23, 2018

Companies can fill this need and gain competitive advantage by transforming their stakeholders from bystanders to owners and make sustainability, including as it pertains to social good, part of their purpose. My framework for creating such sustainability ownership has three phases: incubate, launch, and entrench.

Incubator 10

Incubator How To Real Estate Business Model 10

Strategy Driven

OCTOBER 17, 2018

There is no point in implementing any changes if you aren’t going to spend time evaluating whether the processes, teamwork, and technology are paying off. There are many benefits of providing an excellent customer experience including increased customer loyalty and higher customer retention. Benchmarking and Evaluating.

Customer Loyalty 57

Customer Loyalty How To Media Loyalty 57

Harvard Business Review

AUGUST 5, 2014

And that same transparency has radically shortened the shelf life of any new competitive advantage. “We’ll To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. Data revealed the initial sales meeting and RFP were especially influential in shaping buying outcomes.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

JULY 16, 2013

Loyalty points. But together they account for more than $165 billion in purchasing power ( $110 billion in gift cards purchased, $48 billion in loyalty points earned, and more than $5 billion in product coupons redeemed). This is changing as coupons, gift cards, and loyalty points all become digital — and, more important, mobile.

Brand 9

Brand Loyalty Retail Technology 9

Harvard Business Review

APRIL 24, 2012

Nor is this standard vertical integration, which is typically geared to drive supply chain advantages. MBM utilizes multiple, complementary business models in the same industry and brand to build competitive advantage in analyzing and anticipating demand in order to defend, acquire and create new profit pools. Services models.

Business Model 9

Business Model Advertising Retail Supply Chain 9

Harvard Business Review

JANUARY 28, 2015

That wasn’t as magical as it might seem, he argued in the 1979 piece, since the required technologies already existed in some form or other. Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. Insight Center. Sponsored by Accenture.

Porter 8

Porter Power Competitive Advantage Film 8

Harvard Business Review

JUNE 24, 2015

Executives are bombarded with bestselling ideas and best practices for achieving competitive advantage, but many of these ideas and practices contradict each other. Should you create a blue ocean, be adaptive, play to win — or forget about a sustainable competitive advantage altogether?

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

MAY 12, 2015

For Tesla, the ability to pursue an ecosystem carryover strategy is twofold: The company’s position with existing Tesla car owners — a customer base that offers the attractive properties of high loyalty and high disposable income. And it is an advantage that will not be eroded through product imitation.

Marketing 8

Marketing Competitive Advantage Brand Loyalty 8