Harvard Business Review

OCTOBER 31, 2017

But within two weeks, one of us (Geoff, who was COO at the time) realized he was averaging a Snickers bar per day. For Geoff, this was the moment he realized that a successful COO needed to think about the environment in which employees make choices. Create more-diverse hiring committees? And at first, everyone loved it.

COO 8

COO Incentives Sharpe Environment 8

Tanveer Naseer

JANUARY 7, 2014

But as organizations become more diverse and complex, and as everyone is called upon to work more independently, refining these skills has become an imperative. Communicating effectively, becoming a more accomplished persuader, and helping others achieve their performance goals have long been foundational managerial roles.

Schein 248

Schein Leadership Teamwork Self-aware 248

CO2

SEPTEMBER 6, 2018

Including a social indicator on an org chart can be a great reminder that we are not all wired the same and using that wiring to enhance cognitive diversity can improve organizational performance. They use cognitive diversity to make well-considered decisions after examining all their options and analyzing potential repercussions.

Leadership Styles 87

Leadership Styles COO Learning-by-Doing Planning 87

CO2

SEPTEMBER 6, 2018

Communication/Leadership Style Including a social indicator on an org chart can be a great reminder that we are not all wired the same and using that wiring to enhance cognitive diversity can improve organizational performance. While it makes sense for direct reports to be succession candidates, don’t feel obligated to go this route.

Leadership Styles 78

Leadership Styles COO Learning-by-Doing Planning 78

Leading Blog

AUGUST 8, 2011

With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. They are a method of “aligning groups of people so they achieve common goals.”

Leadership 280

Leadership Simon Cooper Gordon 280

HR Digest

AUGUST 2, 2020

Facebook COO Sheryl Sandberg hit the bestseller list with this book in 2013. They can initiate conversations about greater flexibility, diversity, neutrality, and innovative ways of thinking, away from the traditional patriarchal way of looking at things. Lean In: Women, Work, and the Will to Lead”. by Sheryl Sandberg.

Books 105

Books Entrepreneur Leadership Advice 105

Center for Creative Leadership

MAY 19, 2019

“When we work with C-suite executives and with senior teams in our organizational practice, we often hear concerns about the disconnections between the current organizational culture and the needed culture to implement the future-proof strategy,” our COO David Altman says.

Altman 76

Altman Decentralization COO Restructuring 76

Mills Scofield

FEBRUARY 8, 2013

During our four sessions, we coached the Chatham team to first identify their organization’s diverse roles (which includes business service provider, government policy influencer, educational resource, and liaison for B2B urban development programs). Ken Pedersen, COO. Gary Heusner, Client Partner; Chatham Project Scribe.

Ryan 130

Ryan PR Project B2B 130

Steve Farber

JANUARY 6, 2017

You fascinate me, Cam,” Agnes cooed. It was the closest thing a bank has to a manufacturing operation and it had an ethnically diverse, primarily blue-collar employee base. Chapter 23. Excuse me?”. You heard me, fascinate. That’s why I’ve been spending all this time with you.

Banking 60

Banking COO Morale Learning-by-Doing 60

Steve Farber

JANUARY 6, 2017

You fascinate me, Cam,” Agnes cooed. It was the closest thing a bank has to a manufacturing operation and it had an ethnically diverse, primarily blue-collar employee base. Chapter 23. Excuse me?”. You heard me, fascinate. That’s why I’ve been spending all this time with you.

Banking 40

Banking COO Morale Learning-by-Doing 40

Harvard Business Review

MARCH 13, 2017

Even when focusing on people in the executive ranks (CEOs of smaller firms, CFOs, COOs, presidents, senior vice presidents), those discrepancies remain, as highlighted by this study , published just last month in The Wall Street Journal. We need more information to know what’s different at the CEO level.

CEO 8

CEO Diversity Morale COO 8

Harvard Business Review

MAY 16, 2017

Meghna has been COO of a small market research company since she earned her MBA several years ago. She’s done just about everything a COO can to grow a company and is now eager to apply that expertise to startups in a different industry — wind power or alternative transportation, such as bike sharing.

COO 10

COO Chief Operating Officer Transportation Real Estate 10

Marshall Goldsmith

FEBRUARY 8, 2018

They represent leaders in their own worlds with a diversity of interests that relate to the topic of coaching. Fascinating Leaders from Diverse Fields. Sarah McArthur – COO Marshall Goldsmith Inc. It is time now to announce the 100 Coaches. This amazing group of individuals are some of the top people in their fields.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

JULY 5, 2016

I had an opportunity to explore that a few days ago when I spoke with a Derek, the COO of a large, publicly traded company based in the Midwest, the day after yet another tragedy. Rather than retreat with this latest terrible event, he used it as a springboard to re-engage his organization around the importance of diversity and inclusion.

Emotional Intelligence 10

Emotional Intelligence COO Diversity Strategic Planning 10

Harvard Business Review

AUGUST 15, 2013

In her new book Lean In , Facebook COO Sheryl Sandberg writes, "All of us — men and women alike — have to understand and acknowledge how stereotypes and biases cloud our beliefs and perpetuate the status quo." If you don''t, consider why and seek out a diverse group of people you''re willing to stand up for.

COO 8

COO Diversity Self-aware Open-book 8

Harvard Business Review

JULY 21, 2016

This model of a small, BU-leader-staffed team was the model for many decades, although some companies named a COO to act as an intermediary between the CEO and the BU leaders. A change began to occur in the 1970s as functional managers slowly joined BU leaders and COOs on the top team.

Execution 8

Execution Team Committee COO 8

Harvard Business Review

AUGUST 7, 2018

Our president also now handles the negotiations with our IT providers, and our COO fully manages the compliance process and the preparation for marketing presentations. While I am still one of the three decision-makers on all portfolio changes, I’m less involved earlier on in the process.

CEO 8

CEO Organization Chief Operating Officer COO 8

Harvard Business Review

MAY 3, 2017

Their application of diverse business skills to the role. It can be achieved by those with traditional HR backgrounds, too, with the right view of results, relationships with fellow leaders, attitudes toward risk and opportunity, and diverse business skills. HR, like all professions, requires specialized talent and knowledge.

Quinn 10

Quinn Execution CFO Forrester 10

Harvard Business Review

AUGUST 16, 2017

COO, Instagram (Facebook, Inc.). Firms as diverse as Walmart and KKR are finding that reducing energy use and embracing renewable energy can be immediately profitable. Business leaders who responded to our call: Dominic Barton. Global Managing Partner, McKinsey & Co. Marc Benioff. Chairman & CEO, Salesforce. Richard Branson.

Project 8

Project Henderson Supply Chain Short-term 8

Harvard Business Review

JULY 4, 2018

There are a lot of roles a CFO can play, but when the COO said to me, “I want to hire someone to tell everyone what they can’t spend,” I realized he wanted a henchman. This is where diversity of thought, ideas and experience is crucial. ” Don’t just say it; learn to really mean it.

Learning Curve 10

Learning Curve Management CFO Delegation 10

Harvard Business Review

MARCH 14, 2011

One organization that has gotten it right is the Nature Conservancy with its mission "to preserve the plants, animals and natural communities that represent the diversity of life on Earth by protecting the lands and waters they need to survive." He was formerly CEO of Times Mirror Magazines and COO of the US Forest Service.

Mission Statement 13

Mission Statement NGO Budgeting COO 13

Harvard Business Review

JULY 17, 2017

For example, PayPal’s acquisition of Braintree didn’t just help the company modernize its online payment portal; Bill Ready (who was formerly CEO of Braintree) is now actively leading change and positioning PayPal for the future as the company’s COO.

Industry 9

Industry Short-term Planning Long-term 9

Harvard Business Review

DECEMBER 13, 2011

Jim Whitehurst got a short course in doing just that when he arrived as CEO of the rough-and tumble Red Hat from his post as COO of the rather more buttoned-up Delta Airlines four years ago. At Red Hat," says Yeaney, "there is a firm belief that the best way to get great ideas is to get a lot of ideas, from a diverse set of viewpoints."

COO 11

COO Learning-by-Doing Bureaucracy Strategy 11

Harvard Business Review

JUNE 6, 2014

And your organization loses out as you make compromises with the loudest person in the room, lose the diversity of thinking that’s critical for innovation, or stop producing the best solutions. Your health and self-esteem may suffer and you signal that you’re a victim.

Self-aware 8

Self-aware COO Constraint Objective 8

Harvard Business Review

DECEMBER 26, 2014

When considering the promotion of a relatively junior executive to the position of CEO, boards can have the candidate tested and prepared by ensuring an appointment as president, CFO, or COO. Placing the candidate on a corporate board will help him or her gain experience interacting with directors.

CEO 9

CEO Contingency Plans Telecommunications Planning 9

Harvard Business Review

MAY 6, 2015

Companies as diverse as AIG, Disney, and Intuit have been building innovation teams, launching “accelerator” programs to attract promising startups, and giving employees seed funding to test out new ideas with real customers. Kenneth Andersson. Patience is a rarity.

Metrics 8

Metrics Innovation Company Stage-Gate 8

Harvard Business Review

AUGUST 2, 2013

Some CIOs become CIO-Plus-COO or CIO-Plus-Head of Shared Services. Diverse companies are responding to the digital leadership challenge in different and dynamic ways. Others gain new responsibilities in strategy, M&A integration, or innovation. Still others move on to business roles including CEO.

CIO 8

CIO Technology Apparel Information Technology 8

Harvard Business Review

APRIL 18, 2013

This is one of the reasons research has found that in order to experience the benefits of diversity (better risk management, higher creativity, etc) on a board you need three women; one or even two aren''t enough to create real change. The question is, do you need to be popular to be effective?

Cost 8

Cost Brand Media COO 8

Harvard Business Review

JUNE 12, 2014

Sheryl Sandberg, COO of Facebook, speaking at City Colleges of Chicago. And it’s up to a new generation of more diverse leaders to change the world. The leaders of this generation are more diverse and connected. Sometimes the hardest part is just getting started. Sometimes big dreams can be overwhelming.

Career 8

Career Planning CEO Entrepreneur 8

Harvard Business Review

AUGUST 5, 2014

This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

OCTOBER 6, 2017

We also surveyed 20 of their board members about their reactions to serving on a more gender diverse board. The Champions said that in their experience, most CEOs and board members fail to take the actions needed to increase gender diversity because of fear of change or risk of failure. I want them to be known for their skills.

CEO 8

CEO Diversity Sample Groupthink 8

Harvard Business Review

NOVEMBER 16, 2015

” Coming to terms with this element of team diversity isn’t always straightforward. A couple years ago, Margaret “Meg” Sheetz, the President and COO of Medifast, the nutrition and weight-loss company, had a problem with team dynamics. We value introverts and their management style.”

Management 8

Management How To Brainstorming COO 8

Harvard Business Review

JANUARY 23, 2012

Heins, the new CEO of Research in Motion (RIM), has been plucked from the company's relatively obscure COO position to fill the giant shoes of two longtime co-CEOs as they depart at the behest of angry investors. Dig deeper and you'll find that the diversity of views usually corresponds with how executives frame the problem.

Strategy 14

Strategy CEO Strategic Planning Consensus 14

Harvard Business Review

NOVEMBER 7, 2013

An effective CEO makes things happen principally through his executive colleagues, aptly called “Chiefs” too: the CFO, CCO, and COO. Answers to this question are diverse, but have a common and remarkable pattern: first, the activity least identified actually concerns Executing (5 in the above list).

Chief Financial Officer 8

Chief Financial Officer Chief Executive Officer COO CFO 8

Harvard Business Review

MARCH 11, 2013

You might have noticed that Facebook COO Sheryl Sandberg has a new book out. So as a follow-up, Whitney Johnson countered with a more diverse list. Lean In builds on her TED talk, " Why We Have Too Few Women Leaders ," which has been seen over 2,000,000 times and launched a national conversation among women. But he did.

Venture Capitalist 16

Venture Capitalist COO Conference Film 16

Harvard Business Review

MARCH 11, 2013

You might have noticed that Facebook COO Sheryl Sandberg has a new book out. So as a follow-up, Whitney Johnson countered with a more diverse list. Lean In builds on her TED talk, " Why We Have Too Few Women Leaders ," which has been seen over 2,000,000 times and launched a national conversation among women. But he did.

Venture Capitalist 8

Venture Capitalist COO Conference Film 8

Harvard Business Review

JANUARY 3, 2014

He offered an example: “I recently recruited a VP Sales and Marketing from a well-known consumer technology company to be the president and COO of a small but fast-growing smart-grid consumer technology-products company. Some candidates also seek inclusive cultures that welcome diversity and authenticity in leadership style.

Reputation 10

Reputation Consultative P&L Execution 10