Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? Few European companies have COOs, although their numbers appear to be growing. Of the 97 largest listed companies in the UK and the Eurozone in 2010, only 37 had a COO in their executive ranks.

COO 12

COO Sample Telecommunications Automotive 12

Strategy Driven

MAY 13, 2016

I like to explain entrepreneurship as seeing the world the way it ‘ought’ to be and creating products or services to make that a reality. Question 4: Is your products first experience excellent? Before that, he was the COO of ReadWriteWeb, one of the most influential sites about the future of technology and innovation.

Venture Capitalist 50

Venture Capitalist Critical Success Factor Entrepreneur COO 50

HR Digest

DECEMBER 10, 2021

Vincent Chee: I am working with our COO Roni Gross and Director Naomi Hung to determine Bevel’s timeline within 6-months, 1 year and 2 years. Vincent Chee: There is a niche intersection between cutting-edge technology/finance and strategic communications.

Diversity 52

Diversity PR Long-term Short-term 52

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. The CMO and COO are the natural partners for turning this around. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1.

COO 8

COO Planning Metrics Call Center 8

N2Growth Blog

MARCH 23, 2010

This is because most CRM platforms measure customer interactions solely upon product purchase history and preferences. As should be obvious, this set of metrics is biased not only to product centric data, but also toward historical data, and does not take into account experience or forward looking trends & preferences.

Blog 304

Blog CRM Management Brand 304

Mills Scofield

FEBRUARY 8, 2013

Cone proclaimed in 2010 that “cause marketing as we know it is dead” “Slapping a ribbon” on a product, website, or advertisement was now perceived as inauthentic. Ken Pedersen, COO. Often considered the “Mother of Cause Marketing”, Ms. Gary Heusner, Client Partner; Chatham Project Scribe.

Ryan 130

Ryan PR Project B2B 130

The Idolbuster

OCTOBER 23, 2012

Lobo, the high integrity executive we met in Chapter 4 who was demoted after a year as COO, even though from an objective standpoint the company met an aggressive set of revenue and product launch targets. In hindsight, Harry understands that the CEO’s expectation of 15% growth because “the technology was so great” was not rational.

Stress 40

Stress COO Loyalty CEO 40

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Most of you who have been following this blog know that I’ve been an a strong evangelist of social media, and perhaps even more so of blogging for several years now.

Blog 345

Blog Content Media Brand 345

Roundtable Talk

NOVEMBER 17, 2010

It’s the thing that happens to get the product to market” Mitch Joel @mitchjoel / Author and marketing guru / In a nutshell: It’s time for Leadership 3.0… Before building community you need to build engagement.” “If your product or service sucks; social media, marketing or management won’t save you.”

Management 48

Management Simon COO Blog 48

Harvard Business Review

MAY 25, 2018

The term “frictionless commerce” is widely used to describe how digital technologies are blending product purchases seamlessly into consumers’ daily lives. For the past century or more, technology has greatly empowered brands by connecting them with consumers on a mass scale. Image Source/Getty Images.

Disintermediation 8

Disintermediation Mass Marketing Retail Brand 8

Harvard Business Review

SEPTEMBER 13, 2012

Lines of business are now getting their own official technology budgets for non-standard software products. The COO of a specialty retailer recently led his IT and operations teams in a series of facilitated workshops to determine success measures for 47 proposed initiatives.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

NOVEMBER 4, 2011

I asked several tech startup founders, community managers, and users for any lessons learned on how startups can successfully transition their early adopters, who are used to feeling like VIPs, to technology that reduces hand-holding. Here are three principles they work by as their startups continue to scale from high-touch to high-tech: 1.

FAQ 12

FAQ Early Adopters COO How To 12

Harvard Business Review

NOVEMBER 9, 2017

That’s why, after years of operating without support staff (it’s been just me and my COO), I’ve recently hired a 24-year-old, Morgan, and given him the title of Director of Execution and Evolution. Stop playing catch-up with technology. I told him his job is to help me grow my business and my mind.

CEO 8

CEO COO Learning-by-Doing Trends 8

Harvard Business Review

MARCH 12, 2012

In this stressful market, with no guarantees of pensions or government safety nets taking care of us in our later years, and so with a need for all of us to keep productively working as long as possible, there are a few basic things I might suggest to help you cope. For instance, would a woman with spiky orange hair land a COO job?

COO 14

COO Chief Financial Officer Telecommunications Technology 14

Harvard Business Review

APRIL 30, 2013

one morning last December, an email from our COO arrived in our inboxes. The world of product design points to two different approaches. We A/B test new product features. To create the one map that impressed our COO, we failed at least 10 times. Third, we go to production. Design Information & technology'

COO 8

COO Information Technology Quality Agility 8

Harvard Business Review

DECEMBER 26, 2014

The phenomenon of fast-track CEO succession appears to be most prominent in the retail, technology, media, and telecommunications sectors—all of which are particularly affected by disruptive business models and new competitors. A fast-track CEO succession should be the product of a deliberate strategy, not of desperation.

CEO 12

CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

JULY 4, 2018

Or perhaps the solution lies in better application of technological tools, rather than additional people. There are a lot of roles a CFO can play, but when the COO said to me, “I want to hire someone to tell everyone what they can’t spend,” I realized he wanted a henchman. How can you solve a knowledge gap?

Learning Curve 14

Learning Curve Management CFO Delegation 14

Harvard Business Review

SEPTEMBER 23, 2014

The CAO should be under an executive that naturally spans all of the business units that have analytical needs, such as the Chief Strategy Officer, the CFO, and the COO. However, if the CAO reports to the CMO, then other business units such as product development or customer service might not feel that they get equitable treatment.

Company 8

Company COO Information Technology CFO 8

Harvard Business Review

FEBRUARY 5, 2015

Consider Nissan’s “Vision Zero” which aims for “zero traffic accidents involving Nissan vehicles that inflict serious or fatal injuries,” according to COO Toshiyuki Shiga. Rethinking products and how you talk to your customers at the same time is systemic thinking at its best.

Goal 8

Goal Transportation Automotive COO 8

Harvard Business Review

SEPTEMBER 5, 2013

From the senior information technology official who knows that her department can be a better partner for the business, to the first-shift line worker really irritated that her shift can''t seem to match the productivity of the third shift, we have seen that under the right circumstances, leaders will step forward to make a difference.

Kotter 8

Kotter COO Information Technology Influence 8

Harvard Business Review

MAY 3, 2017

Jacqueline Reses, a former private equity investor who became Yahoo’s CHRO, said, “We should drive HR like a product organization that finds the most critical use cases of our customers and then builds products to solve those needs. We shouldn’t execute programs that don’t serve the business.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

MAY 6, 2015

Some examples: how many employees have been trained in “lean startup” methodology, or how many new product ideas are currently being researched. The most widely used metric among our respondents, for instance, was revenue being generated by new products or services over the course of their first few years in the market.

Metrics 8

Metrics Innovation Company Stage-Gate 8

Harvard Business Review

AUGUST 2, 2013

By helping business leaders to improve their businesses, the CIO becomes an obvious candidate to fill any open role that involves technology, process, or strong governance. Some CIOs become CIO-Plus-COO or CIO-Plus-Head of Shared Services. Do you see your CIO as a senior executive colleague or just a leader of the technology function?

CIO 8

CIO Technology Apparel Information Technology 8

Harvard Business Review

MAY 2, 2017

” Another common misconception is that collaboration is cross-selling, the practice of suggesting new services or products, usually under another colleague’s purview, to an existing client. On the contrary, clarity about where the buck stops is one of the most critical enablers of efficient teamwork.

Chief Operating Officer 11

Chief Operating Officer Consensus How To Project 11

Harvard Business Review

JANUARY 19, 2018

The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on. Wilson went on to be COO of The Gap Inc. So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

MAY 31, 2013

For the foreseeable future, it looks like Facebook will be an important, profitable company that''s constantly struggling to reinvent itself as technology, users'' tastes, and the competitive landscape shift. This last characteristic stood out in Facebook COO Sheryl Sandberg''s appearance at the D11 conference this week.

Strategy 8

Strategy IPO Early Adopters COO 8

Harvard Business Review

OCTOBER 11, 2013

As Wasserman wrote for HBR: A technology-oriented founder-CEO, for instance, may be the best person to lead a start-up during its early days, but as the company grows, it will need someone with different skills. Sure enough, the company’s growth soon warranted yet another shift, and the board put COO Dick Costolo in the CEO role.

Succession 8

Succession Leadership CEO COO 8

Harvard Business Review

JUNE 18, 2013

The National Institute of Standards and Technology (NIST) wants a preliminary framework in place by the end of this summer, with a final set of guidelines ready to go in February 2014. Government Information & technology Risk management' The response to today''s cyber threats can''t be limited to Washington.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

JULY 14, 2017

They grow faster, make more money, and are more valued than companies organized around products and services. Sponsored by DXC Technology. A production process turns inputs into outputs and distributes them through a tightly controlled supply chain. Value is in the products and services themselves. Insight Center.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

MAY 5, 2016

Even my hometown can’t get our products right , Cameron thought as he chased Graham over to the playground. Some localities had bought lights but failed to fully utilize the accompanying technology, which meant they couldn’t service them properly or achieve the hoped-for energy savings. But not here , he thought.

Case Study 8

Case Study Business Model CFO Software 8

Harvard Business Review

MAY 24, 2013

Lafley has been out of P&G for 4 years, which in this age of rapid change can include several waves of volatile external change — economic, geopolitcal, technological (social media) etc. That proved challenging to all the major consumer goods companies, but some (like Unilever) adapted by introducing lower-priced products.

P&L 8

P&L Restructuring Price CEO 8

Harvard Business Review

AUGUST 5, 2014

That shift has created an increasingly commoditized product and service environment. Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. That’s a major missed opportunity according to Ian Ewart, Head of Products, Services & Marketing at Coutts. “I

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JULY 10, 2013

The technology company, Alentix*, was doing well and growing annually at the rate of about 15%. It means responding productively to political opposition — maybe even bad-faith backstabbing — without getting sidetracked, distracted, or losing your focus. The topic in the Executive Committee meeting turned to Europe.

Leadership 11

Leadership Committee CFO Learning-by-Doing 11

Strategy Driven

AUGUST 22, 2016

By limiting the time, you increase your productivity, maximize efficiency, and implement a more highly profitable system of time management. These retreats generate alignment, build team unity, develop skills, and encourage productive engagement. In general, meetings and obligations tend to fill the space you give them. to 5:00 p.m.

Energy 50

Energy COO Efficiency Hotels 50

Harvard Business Review

APRIL 22, 2014

One COO of a fast-growing Silicon Valley company told me he never thought so much of his job was going focus on how to get the best burritos to the cafeteria to avoid losing employees to the next Internet darling. Research has shown that a person can only be productive for a certain amount of hours each day.

COO 12

COO Stress Software Career 12

Harvard Business Review

OCTOBER 24, 2017

Determined to feature a global perspective, the authors include narratives of executives within India-based IT company HCL Technologies, the German division of online auctioneer eBay, and the marketing division of automaker Volkswagen in Europe. How to Brand a Next-Generation Product. Willing to Take Chances.

Education 8

Education Innovation Execution Content 8

Harvard Business Review

FEBRUARY 28, 2011

To get to a great product or service, you need to work from great insights about your customers. You need to know them well enough to understand what's important to them, what they care about, and how your product fits into their world. One of the teams in our class developed a product for police that makes duty gear more comfortable.

Innovation 15

Innovation Entrepreneur COO Construction 15