Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Leadership Lessons. Southwest Airlines Fall From Grace. Invest in Technology.

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Airlines Leadership Short-term Long-term 188

Great Leadership By Dan

FEBRUARY 7, 2019

Guest post from Leo Bottary: Leadership lessons exist all around us, all the time. One of my favorite fictional characters provides a profound lesson in leadership in a wonderful book called The Offsite by Robert H. The groundskeeper, however, serves as the perfect metaphor for servant leadership.

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Leadership Short-term Long-term Pharmaceuticals 230

Let's Grow Leaders

OCTOBER 4, 2016

I was the VP of well-known hotel chain. I’d staffed that day with our top-notch managers who were all on point to be sure every guest was getting white glove treatment. One hotel was consistently running out of shampoo. One manager was having terrible trouble recruiting maid staff. This was our moment to shine. .

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Hotels COO Management Leadership 459

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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Airlines Leadership Short-term Long-term 130

Chartered Management Institute

MAY 2, 2023

Currently general manager of luxury hotel The Slaughters Manor House, David has been with Andrew Brownsword Hotels Group for over 17 years – stepping into the hospitality industry straight from school as a kitchen porter and working his way up through roles in reception and operations management.

Management 52

Management Hotels Porter Learning-by-Doing 52

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. It’s who we are, regardless.”.

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Hotels Bureaucracy Policies Process 301

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. One manager I know instructed team leaders to say, “Thank you for coming to work today,” as a way of reducing absenteeism.

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Morale Hotels Absenteeism Learning-by-Doing 561

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Simons’ team defines behavioral integrity as “managers keeping their promises and demonstrating espoused values.” which translated into $250K for each hotel!

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Simon Blanchard Hotels Attrition 260

Chartered Management Institute

AUGUST 23, 2023

And the summer season often presents a significant management challenge: managing time. Upon completion, apprentices will attain Chartered Manager status, accredited by CMI, alongside a BA in Applied Hospitality Management. With one colleague off, then another, we must plan carefully to avoid drops in delivery.

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Hotels McGregor Leadership Styles Ryan 52

Great Leadership By Dan

OCTOBER 8, 2020

What are your leadership values? As part of this effort, Dave held a multi-day off-site meeting including both middle and top management. On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. The answer lies in your values.

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Hotels Middle Management Talent Management Career 257

Women on Business

SEPTEMBER 23, 2011

HP has not had a stellar track record when it comes to leadership and their choices have often gotten them into sticky situations. So let’s look. at some of their past strategy choices and follow the yellow brick road. HP Has a Poor Track Record in Past CEO Selection.

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Hotels Wireless CEO Long-term 150

Great Results Team Building

JANUARY 5, 2024

As a leadership speaker I no longer work with my own team. Hotel staff… Lyft drivers… Restaurant servers… Flight attendants… When you LOOK FOR people to appreciate their extra effort, you see more of them. Who on your team would you describe as a Winning Teammate?

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Organization Conference Travel Hotels 200

Leading Blog

MARCH 13, 2023

Thus, the businesses in a city — hotels, restaurants, theatres — might affiliate to promote local tourism. Learn more at mintzberg.org , or check out Minutes with Mintzberg on YouTube. * * * Follow us on Instagram and Twitter for additional leadership and personal development ideas. * * * Structuring in Sevens.

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Organization Outsourcing Mintzberg Core Competence 234

Chartered Management Institute

NOVEMBER 14, 2023

Being servant leaders as Chartered Managers In an opinion piece in the Daily FT , Ajantha Dharmasiri CMgr FCMI, president of CMI Sri Lanka , reflects on a successful year and assures that CMI Sri Lanka will continue to facilitate the processes of up-skilling, multi-skilling, and re-skilling managers. Read it here.

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Crisis Management Committee Hotels Webinar 52

Michael Lee Stallard

MARCH 23, 2014

As seen on SmartBlog on Leadership. The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined. A Life Lived for Others. What legacy will we leave?

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Leadership Follow-up Sports Hotels 287

Jesse Lyn Stoner Blog

JANUARY 7, 2014

It was used by the Seaport Hotel and World Trade Center when they opened under new management. → Read More: Try Collaborative Change for a Change The post Try Collaborative Change for a Change appeared first on Seapoint Center for Collaborative Leadership. .

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Hotels Process Power Organization 205

Surviving Leadership

MARCH 13, 2018

I’m in Vegas this week for the Ultimate Connections 2018 conference and it’s at a VERY big hotel conference center (the Wynn/Encore, if you must know). I stopped in front of a map to orient myself when one of the hotel maintenance workers noticed me and asked if I needed help figuring out where I was. He got it. .

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Middle Management Hotels Management Conference 40

Let's Grow Leaders

FEBRUARY 13, 2015

I had a mid-afternoon keynote in Alexandria, VA and strolled down the street from my hotel to find lunch at a local restaurant. The consultant inside me demanded I learn a bit more about the restaurant manager whose leadership no doubt contributed to her ingenuity and warmth. I melted on the spot!! Susan added sprinkles.

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P&L Hotels Energy Innovation 180

Mike Cardus

JANUARY 18, 2013

Sitting in a hotel lobby in Baltimore Maryland in month two of a three month partner program with Project Ascent , coaching and facilitating a team building and leadership process for managers and supervisors at McCormick Spice …. Sounds like you made some progress, how did you manage that?

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Team Building Team Hotels Leadership 112

Great Leadership By Dan

OCTOBER 9, 2012

I’ve recently had the opportunity to help design a brand-new open-enrollment Woman’s Leadership Development Program to be offered through the University of New Hampshire’s Executive Development Program. Here are 10 Elements of a Great Woman’s Leadership Development Program: 1. Start with a solid research foundation.

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Leadership Development Development Committee Leadership 249

Lead Change Blog

DECEMBER 16, 2014

Lorena Hathaway ( @lorenahathaway ), Director, Global Product Management, Location Intelligence, Pitney Bowes Software. Eliot Johnson ( @eliotjohnson ), Senior Manager, Global Social Media, KPMG. Kevin Hunt ( @kevin_hunt ), Social Media Manager, General Mills. Abigail Cusick ( @cusick ), Senior Manager, Social Media, BravoTV.

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Brand Influence Quinn Media 346

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

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Hotels Conference Learning-by-Doing Follow-up 150

Leading Blog

JANUARY 16, 2019

We might think of them as blind spots that adversely affect our leadership effectiveness. Jim Haudan and Rich Berens hope to help you uncover five common leadership blind spots by exposing the underlying assumptions behind the consequences we see played out over and over again in all types of organizations.

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Strategy Hotels Learning-by-Doing Organization 314

Joseph Lalonde

AUGUST 17, 2015

While not packed with quite as many leadership lessons as other recent movies, The Man From U.N.C.L.E. packed quite a punch in the leadership department. Leadership Lessons From The Man From U.N.C.L.E. You may wind up working, or with, a former manager. If so, what leadership lessons did you take away? Their cover?

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Leadership Sharpe Hotels Follow-up 120

Leading Blog

APRIL 8, 2020

I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

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Crisis Short-term Customer Loyalty Long-term 326

N2Growth Blog

MAY 22, 2014

There is a new definition of leadership in our lexicon. Let’s say you have the choice to make between choosing one person for a senior leadership role over another. Perhaps it’s because we still cling to the great man theory of leadership. Leadership is founded in a relationship between the leader, and those being led.

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Short-term Long-term Survey Ethics 357

Lead Change Blog

OCTOBER 4, 2017

J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. Prior to joining Forrest Performance Group (FPG) in his current role as human performance strategist, Jamey served in a senior leadership capacity with The Ritz-Carlton Hotel Company.

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Customer Loyalty Forrester Loyalty McKinsey 228

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. It went like this: “Dan, I just found out I’m going to promoted to a senior manage on Monday. Is there a senior manager school I could go to ASAP?”.

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Freedman Executive Coaching Participative McCarthy 230

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership. I quickly gathered my leadership team together and laid out my plan to distribute the wristbands. I looked out my window. They sounded more human.

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Succession Leadership Commitment Travel 253

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. Our quest needed to stay fresh, vibrant, and exuberant, and the best way to do that was through the words and actions of a new generation of leadership. I had met Clark four years previously when he was a young IT operations manager and taken a chance on him, and it paid off.

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Collins Leadership Operations Travel 150

Skip Prichard

AUGUST 25, 2019

” Those words are printed on the back cover of Five Frequencies: Leadership Signals that Turn Culture into Competitive Advantage. I followed up with the authors to learn more about their leadership philosophy. But you should pick a longer time horizon for calculating ROI on your leadership choices.

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Competitive Advantage Leadership Analysis Tips 92

Tim Milburn

MARCH 15, 2011

If you spend any time at all in the study of leadership, you will come across the manager vs. leader debate. Perhaps the most famous of remarks about this is from Peter Drucker who said, “Management is doing things right; leadership is doing the right things.&#. One example of this is the baseball manager.

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Management Drucker Hotels Skills 80

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Part of leadership,” O’Neill once explained, “…is to create a crisis.”. It’s my failure of leadership. Two managers had seen the man jump the safety wall but didn’t stop him.

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Crisis Hotels Motivation Industry 131

Terry Starbucker

AUGUST 31, 2011

I was an Audit Manager at a public accounting firm. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head. And threw me headfirst into the leadership pool.

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Hotels Planning Execution Operations 304

Eric Jacobson

AUGUST 23, 2012

The next time you stay at a Marriott hotel look in the nightstand drawer for Marriott's booklet that highlights its milestones and tells the Marriott story. In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better.

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Hotels Leadership Quality Follow-up 95

First Friday Book Synopsis

JULY 22, 2013

The author of nineteen books, Chip Bell‘s newest book (written with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke).

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Storytelling Hotels Wilde Drucker 75

Mark Sanborn

JANUARY 25, 2021

It’s impossible for a title or an organizational chart to reflect all the many people who act as leaders, or exert leadership throughout the organization. Leadership Large and Small. Yes, those history-making events certainly marked extraordinary acts of leadership and courage. Such people are “non-titled leaders.” Probably not.

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ROI Hotels Influence Bottom-up 113