First Friday Book Synopsis

APRIL 6, 2014

Management guru Tom Peters said, “When Steve Yastrow writes, I pay close attention,” and called Brand Harmony “compelling and powerful,” and We a “superb book.” Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.

Tourism 80

Tourism Hotels Wilde Drucker 80

Great Leadership By Dan

FEBRUARY 7, 2019

Let me offer two examples – one is about growth and the other involves the power of declaring victory. His name is Sam Arthur, and he is the groundskeeper at Tucson, Arizona’s La Mariposa Resort & Spa – the location of an offsite meeting for two high-powered teams from competing pharmaceutical companies.

Leadership 230

Leadership Short-term Long-term Pharmaceuticals 230

Next Level Blog

NOVEMBER 9, 2010

  From there, I caught a taxi to the train station, hopped on TrenItalia to Florence and was at my hotel maybe an hour later than originally planned. I have to think some of that calm has to do with good hiring (looking for the right characteristics) and good management (reinforcing the right characteristics). A few thoughts: 1.

Power 165

Power Travel Executive Coaching Open-book 165

Leading Blog

APRIL 8, 2020

I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. This phenomenon is especially powerful for subscription businesses and any business—subscription or not—that has a true “membership mindset.”.

Crisis 326

Crisis Short-term Customer Loyalty Long-term 326

Lead Change Blog

APRIL 2, 2019

Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person. More on the Leadership-Management Debate. Leadership.

Leadership Development 374

Leadership Development Development Leadership Team Building 374

Modern Servant Leader

DECEMBER 30, 2022

When you minimize them as costs to control, you strip your people of their powers and flexibility. Leaders with great teams in place to manage the crisis internally, should be on a media blitz tour, accepting responsibility and continuously communicating their plans and progress to fixing the situation. Accept Responsibility.

Airlines 188

Airlines Leadership Short-term Long-term 188

Strategy Driven

SEPTEMBER 22, 2020

Power outlets come to mind. For spaces like hotels, for instance, it’s essential that you can create spaces where patrons will feel cocooned. Hotels, especially busy ones, can feel impersonal at times. Tech Conscious. You also have to think about technology and how to facilitate access to it.

Efficiency 73

Efficiency Hotels Morale Brand 73

Strategy Driven

NOVEMBER 5, 2020

The hospitality industry includes restaurants, hotels, and leisure facilities and offers a wide range of opportunities for aspiring entrepreneurs. As the potential consumers’ spending power continues to grow, it creates more avenues for as many future investors interested in this sector.

Succession 65

Succession Construction Industry Entrepreneur 65

Leading Blog

JANUARY 16, 2019

A firmly ingrained purpose has the power to pull the numbers we are seeking. Employees fail to connect with the strategy, leaders are frustrated about the lack of progress, and managers just try to hold the ship together. To this point: People must believe it’s their store, their hotel, their office, their factory, or their hospital.

Strategy 314

Strategy Hotels Learning-by-Doing Organization 314

Modern Servant Leader

DECEMBER 30, 2022

When you minimize them as costs to control, you strip your people of their powers and flexibility. Leaders with great teams in place to manage the crisis internally, should be on a media blitz tour, accepting responsibility and continuously communicating their plans and progress to fixing the situation.

Airlines 130

Airlines Leadership Short-term Long-term 130

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. About six months into his tenure, O’Neill was awoken in the middle of the night by a telephone call from a plant manager in Arizona. That was a failure of management.

Crisis 131

Crisis Hotels Motivation Industry 131

The Horizons Tracker

MARCH 29, 2023

The authors argue that a more powerful alternative future is one in which humans are augmented by technology. Expanding the vision For much of the development of AI, the vision has been to replicate human intelligence. While this is an enticing vision, it’s also a limiting one.

Comparison 103

Comparison Technology Hotels Incentives 103

CEO Blog

SEPTEMBER 21, 2011

I stayed in a Delta Hotel. Delta is a midsize middle to high end Canadian hotel chain. It tells the story Ben who learns a number of powerful business/leadership lessons: 1. Or perhaps he is acting more like an adult - he sleeps when I talk about Time Management. I am just back from travel. Build your People.

Hotels 124

Hotels Competitive Advantage Ethics Travel 124

Chart Your Course

FEBRUARY 29, 2016

Inc Magazine’s web-based encyclopedia takes 12 paragraphs to define work culture, using difficult to measure terms like behavior, value and management flow. Culture as an Asset Though you will most likely never see it on a balance sheet, researchers list corporate culture as a strategic asset that needs to be managed.

Skills 100

Skills Company How To Hotels 100

Mark Sanborn

JANUARY 25, 2021

Although much is sometimes made of a person’s title, the reality is that little actual power exists in a title alone. . In fact, when it comes to true power, titles are frequently misleading. A business traveler was staying in the Omni Hotel in San Diego when he discovered he didn’t have any collar stays for his dress shirts.

ROI 113

ROI Hotels Influence Bottom-up 113

Strategy Driven

JANUARY 7, 2022

Or, within a company, a sales manager strolling and talking with the head of project development. A simple yet powerful exercise. You can’t force someone to choose voluntarily, so managers must expect team members to make choices and take responsibility for the consequences of those choices. Practice radical acceptance.

Workshop 121

Workshop Participative Learning-by-Doing Open-book 121

Rich Gee Group

NOVEMBER 13, 2010

I was blown away with the attendance of so many powerful peers in the industry, all looking to collaborate and learn how to leverage our craft more effectively in this changing marketplace — it’s nice to present to a group I know I can help. Based on the feedback I received via my evaluation forms, everyone had a powerful experience.

Workshop 188

Workshop Licensing PR Ethics 188

Curious Cat

SEPTEMBER 5, 2017

Paying close attention to customer’s jobs to be done is a powerful tool. Photo by a colleague of mine at Hexawise in his Japanese hotel room. In many hotels the mirrors in the bathroom are obstructed after a shower. This photo shows a respect for customer’s jobs to be done.

Hotels 53

Hotels Software Long-term Cost 53

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. About six months into his tenure, O’Neill was awoken in the middle of the night by a telephone call from a plant manager in Arizona. That was a failure of management.

Crisis 78

Crisis Hotels Motivation Industry 78

Lead on Purpose

MAY 26, 2009

We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel. When I called today to rebook our trip, which hotel do you think I called? They have simply made me a happy customer. It was so easy!

Examples 113

Examples Hotels Productivity Products 113

Strategy Driven

MARCH 19, 2020

This includes taking tourists to participate in conservation-projects or creating eco-friendly accommodation, such as hotels that have solar-powered electricity. However, many people are looking for ways to travel in an eco-friendly way and participate in sustainable activities, from hiking to kayaking.

Travel 70

Travel Chemicals Hotels Brand 70

Lead from Within

JUNE 10, 2018

Too many workplaces create rule-driven cultures that may keep management feeling like things are under control, but they squelch creativity and reinforce the ordinary. The more rules, the less excitement–which means less powerful performance. The more rules, the less passion–which means less motivation. THE LEADERSHIP GAP.

Performance Review 155

Performance Review Survey Document Learning-by-Doing 155

Tanveer Naseer

MARCH 16, 2011

In their book, Moffitt and Dover define wikibrands as “a progressive set of organizations, products, services, ideas, and causes that tap into the powers of customer participation, social influence, and collaboration to drive business value”. Pastor Jones’ Book-Burning Controversy – A Lesson in Managing Confrontations in the Workplace.

Review 167

Review Books Brand Hotels 167

Eric Jacobson

MAY 11, 2019

The toolkit provides the roadmap for leaders who can harness the power of long-term thinking in a short-term world; the skill needed to create a modern day legacy. For example, by encouraging its employees to let the brand’s beliefs inspire their behaviors, The Ritz-Carlton Hotel Company sparks a positive feedback loop.

How To 72

How To Taylorism Taylor Simon 72

Harvard Business Review

DECEMBER 13, 2017

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.

Hotels 8

Hotels Case Study Brand Price 8

Next Level Blog

MARCH 7, 2016

They’re simple but powerful ideas. In the hopes that they’ll help you too, here they are: Mindset : Several years ago, I was booked for my first keynote to a really big audience – more than a thousand people in a big hotel ballroom with super high production values. An intimidating set-up for sure.

Audience 100

Audience Hotels Energy Learning-by-Doing 100

Skip Prichard

JUNE 18, 2020

Innovation is one subject that each and every one of us should study because its powerful force is available to us if we know how to tap it. Her company, LaunchStreet, works with teams to unlock the power of innovation and gain a competitive edge. That means that your Everyday Innovator style is a totally unique power that you own.

Innovation 100

Innovation How To Competitive Advantage Diversity 100

CO2

MARCH 4, 2013

Joe Powers is the owner of the Canadian Honker , an unassuming “comfort food” restaurant in Rochester, MN. Three things have allowed Joe and his team to build a business that includes the restaurant, a significant catering business, an event center that will easily seat 600, and another event center inside of the Ramada Hotel.

Succession 146

Succession Mayo Hotels Executive Coaching 146

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie. They will not be forgotten!!!

Blog 362

Blog Hotels Follow-up Brand 362

Eric Jacobson

SEPTEMBER 17, 2019

The tool kit provides the roadmap for leaders who can harness the power of long-term thinking in a short-term world; the skill needed to create a modern day legacy. For example, by encouraging its employees to let the brand’s beliefs inspire their behaviors, The Ritz-Carlton Hotel Company sparks a positive feedback loop.

How To 50

How To Taylorism Taylor Simon 50

Strategy Driven

AUGUST 14, 2013

Since revenue from customers and the power of their advocacy dramatically impacts organizational growth and profits, assuming “we know what’s best for our customers” is akin to a death knell. Such a plethora of challenges has required all organizations to rethink their strategy. “It’s called doing things!”

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Sales Wolf Blog

AUGUST 30, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Home Page Tom Peters, The Man, The Myth, The Legend, Change Guru TUTs Adventurers Club: Explore the power of thought & creative visualization to manifest dreams! License.

Blog 124

Blog Maslow Talent Management Human Resources 124

The Practical Leader

FEBRUARY 27, 2012

Are you engaging and retaining frontline team members through effective employer brand management ? Do you lead with What or even How and miss the energizing power of Why ? Are you breaking down silos to unleash positive power ? on April 18 at the beautiful Royal York Hotel in Toronto.

Simon 58

Simon Discount Hotels Open-book 58

Eric Jacobson

OCTOBER 2, 2018

The tool kit provides the roadmap for leaders who can harness the power of long-term thinking in a short-term world; the skill needed to create a modern day legacy. For example, by encouraging its employees to let the brand’s beliefs inspire their behaviors, The Ritz-Carlton Hotel Company sparks a positive feedback loop.

How To 50

How To Taylorism Taylor Simon 50

Jason Womack

MAY 23, 2012

Well, I've got to share with you the power of a vision. Now, if you've ever gone out for a meal with more than a few people, you know how it can be managing the details of one of those experiences. let me strongly recommend the power of thought in and through your busy life. Whether you ride, walk, sit, stand, lie down.

Hotels 113

Hotels Learning-by-Doing Goal Mentor 113

Chart Your Course

AUGUST 14, 2012

The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers. For example, the Ritz-Carlton hotels provide a thorough customer service training program for all of its employees during their orientation.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

In the CEO Afterlife

NOVEMBER 13, 2017

Rather it is a business book, Do Less Better: The Power of Strategic Sacrifice in a Complex World. . “At The management team focused on coffee. During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941.

CEO 100

CEO Golden Parachute Books Brand 100