Leading with Character by Leading from Within

C-Level Strategies

Glen knew relatively early on that his vision meant following his love of retail, of which he said, I love the theater of retail. One should give honest consideration to whether it makes sense to work at a company where your values do not match the leader’s.

The 2010 Execution Round-Up: Six Companies That Couldn't 'Get It.

Strategy Driven

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. What did 2010 look like for you and your company? But there’s only one that really matters: Did your company effectively execute its plans and initiatives? So what really differentiates the companies that are able to get things done and deliver consistent results? The company’s readiness for change is incredible.

Trending Sources

Why Mission Statements Suck | In the CEO Afterlife

In the CEO Afterlife

by John • June 13, 2011 • Human Resources , Leadership , Strategy • 1 Comment. I’m not arguing against a clear definition of where a company is going and what sets it apart. “We are committed to being the world’s premier petroleum and petrochemical company.

Three Leadership Secrets for Building a Great Team

C-Level Strategies

Just today I spoke with a client CEO who is leading her company in year-over-year growth of 25%. This is staggering in today’s economy, especially in her industry (retail). Most companies in the health care industry want to save and improve lives.

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Retailers Should Invest More in Employees

Harvard Business Review

This post is part of the HBR Forum, The Future of Retail. All of these retailers, along with Trader Joe's, invest significantly more in their employees than is typical for their retail peers. These retailers deliver great value to their customers, employees, and investors all at the same time. (My My article in the January-February 2012 issue of Harvard Business Review , Why "Good Jobs" Are Good for Retailers, analyzes how they manage to do this.).

Why Retailers Should Target Female Consumers

Harvard Business Review

Still, there's no question that retailers will remain under stress in the coming months. In 2009, we wrote an HBR article on the "female economy ," pointing out that while women are the drivers of economic growth the world around, retailers have been painfully slow to meet their needs. In aggregate, women represent a growth market more than twice the size of China and India combined, but the women we surveyed felt that retailers didn't take them seriously.

Team Building & Leadership Process for a Retail Operation; New.

Create Learning

Design by 12GrainStudio Team Building & Leadership Process for a Retail Operation; New Product Launch Saturday, November 27th, 2010 Posted by: mike Team Building & Leadership process that was created for a retail organization that was preparing for a new product launch.

The Keys To Managing Millennials, Part 2: The Progress Bar Effect

Terry Starbucker

As I complete my monthly, quarterly and yearly strategic planning for my retail operations, I break down each larger strategy to tactics and then actions. Front Line Leadership . Guest Post By Adam Tenenbaum.

Smarter Retailing via (Un)conventional Thinking

Harvard Business Review

While Black Friday and Cyber Monday were successful days for the retail sector, these two days alone are not a panacea to the sector's performance challenges. Some retailers will continue this momentum. The difference between the two sets of retailers? Smart retailers jump out of the pot before it boils. The global push to meet today's needs without compromising future generations' ability to do the same is one such boiling pot for retailers.

HBR's Most Popular Blog Posts of 2011

Harvard Business Review

As 2011 comes to a close, the editors of HBR.org are taking a look back at the most popular blog posts of the year to find out what most preoccupied you, our readers. HBR's 11 Most Popular Blog Posts of 2011. Four Destructive Myths Most Companies Still Live By. Do you perpetuate these productivity-destroying falsehoods at your company? Penney's new CEO on how to create an irresistible retail experience.

Four Reasons Why an Online Retailer Decided to Open Stores

Harvard Business Review

This post is part of the HBR Forum, The Future of Retail. Many companies think about being online or bricks-and-mortar, like it's black or white. Having a retail presence makes sense to us for four reasons. Internet Retail Strategy OH ORWe co-founded Warby Parker with two friends while we were all MBA students at Wharton.

B2B versus B2C Marketing Adjustments

Coaching Tip

B2C companies invest millions to understand the various personas, segments, demographics, and geographical nuances to help them determine how to position and manage their brands to appeal to the faceless masses. In the retail category (e.g., B2B companies invest to understand their customers as well, but the path they take is very different. By Guest Author Sean Geehan. One of the biggest differences between B2B and B2C worlds is marketing.

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Paul Leinwand and Cesare Mainardi: An interview by Bob Morris

First Friday Book Synopsis

Paul Leinwand is a Partner at Booz & Company based in the firm’s Chicago office. He advises organizations on the topic of strategy, growth, and capability building, with a focus on the consumer product and retail sectors. He also serves as chair of the firm’s Knowledge and Marketing Advisory Council. Paul has coauthored a number [.].

Employees Who Identify with the Company Boost Financial Performance

Harvard Business Review

This post is part of the HBR Forum, The Future of Retail. Executives spend a lot of time worrying about their companies' products and prices, but they don't spend nearly enough time worrying about corporate character. A lot of them don't believe companies even have a character, and others don't see what difference it could possibly make. But your company's character can earn you — or cost you — real money. Managing people Retail

Top 10 Green Business Stories of 2011

Harvard Business Review

These drivers underpin a number of stories from 2011, but a few new themes came out as well. Here's the rest of my top 10 stories, with callouts for companies and examples that typify the trend. Coca-Cola was not alone in facing increasing costs in 2011; one of my clients, Kimberly-Clark, took an earnings hit from record pulp prices. These companies are notable victims of a new reality: resources are constrained and input prices are fundamentally rising.

HBR's Best Videos, Infographics, Podcasts, and Slideshows of 2011

Harvard Business Review

Our most-read slideshow in 2011 was " Difficult Conversations: Nine Common Mistakes." The Good Company: Then and Now. We took a look at the (really) big picture with a chronology of how our definition of "good business" has changed over the last century, from company towns to wartime production to triple bottom lines. How Retailers Are Reinventing Shopping.

Retail Success is About Who's Working When

Harvard Business Review

This post is part of the HBR Forum, The Future of Retail. Along with the growth in scale of leading retailers in the 20th century came a growing attitude toward the people working in the stores: they were a cost to be minimized. But recent research by my colleagues and I suggests that retailers are thinking far too simplistically about the cost and potential value of their workforces. Full disclosure: I am an advisor to the company.) Managing people Operations Retail

Retain Talent Through a Concrete Corporate Culture

Coaching Tip

According to a recent survey by the National Association for Business Economics , the employment outlook by companies in the United States has soared to a 12-year high. . Because “already companies are finding that the most skilled candidates are in short supply, and are difficult to find.” .

Re-Energize, Re-Commit, Re-Launch

Steve Farber

I spent 6 years as Vice President of The Tom Peters Company , whose founder and namesake is arguably the most influential “management guru” of our time.

Tinkering with Strategy Can Derail Midsize Companies

Harvard Business Review

Many leaders of midsize companies – especially if they’re the founders – are constitutionally inclined to see new opportunities around every corner. So they begin tinkering with their core strategy, burning up resources while their companies wander off their tried-and-true growth path. The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering.

Midsized Companies Can’t Afford Operational Glitches

Harvard Business Review

Many midsized companies dream of joining the Fortune 500 someday or of becoming the next General Electric, Microsoft, or Amazon. This lack of adaptability is not a problem in most small companies. Take Instagram, the San Francisco-based social media company. Operational meltdowns at midsized companies can take much longer to notice and resolve. In midsized companies, no order is ever too unreasonable to fulfill.

How to Pull Your Company Out of a Tailspin

Harvard Business Review

At any given moment, about 5%–7% of companies either are in free fall or are about to be. Free fall is a crisis of obsolescence and decline that can happen at any point in a company’s life cycle, but most often it affects maturing incumbents whose business model has come under competitive attack from insurgents or is no longer viable in a changing market. And here’s a sobering fact: Only about 10%–15% of those companies will ever pull out of it.

The Big Picture of Business – What Business Must Learn: Putting.

Strategy Driven

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. People decry the scandals and rest assured that such doings are not happening in their companies. The Business Tree : Growth Strategies and Tactics for Surviving and Thriving by Hank Moore Any company or organization is like a tree. People are envious of the power, status and wealth of company heads. Processes, Running the Company.

Lessons from Avon

Women on Business

The company is trying to find its footing and the CEO was the unequivocal target. In an international company like Avon the need for a consistent business message is so important. Different sites are going to require different tactics, but the over arcing message should be consistent with the company’s core business objectives. Avon began as a cosmetics company and in its rapid growth has made the foray into fragrance with famous spokeswomen and jewelry by acquiring Silpada.

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Performance Measurement

Strategy Driven

Performance measurement typically drives much of the way a large company works. Filled with in-depth insights from experts at McKinsey & Company, this reliable resource takes a much more qualitative approach to what the authors consider a lost art. Copyright (c) 2011.


Leadership Lessons

Women on Business

A few years later, I left Target and the scheduling insanity of retail and decided to go into an office environment. I applied at a public information company. PS-I took that Tigger Attitude to a number of roles with the company and left as a department senior, all within my 2.5 Now let’s fast forward to when I was a Team Leader at my current company. Guest Post by Jenna Grafton (learn more about Jenna at the end of this post).

Knowing How to Play Your Marketing Cards

Coaching Tip

Bob Parsons at Go Daddy was stumped as to why his company, with the best product assortment and the best pricing, only had 16% share of the domain name registration business. Marketing and branding expert, Stephen Denny, author of the new book, " KILLING GIANTS: 10 Strategies to Topple Goliath in Your Industry ," lays out powerful strategies for overtaking larger competitors. Top tips for getting the most out of the hand you've been dealt: Seize the microphone.

Executive Vision – Navigating the New Leadership Landscape: Retail

Strategy Driven

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.

Can’t Live With ‘em (But Can’t Live Without ‘Em): How to Manage – and Motivate – Challenging Employees

Strategy Driven

Granted, the personalities, quirks, and antics of the employees of the fictional Dunder Mifflin Paper Company are taken to extremes, but we find them funny largely because they’re true.

The Retail Theory of Relativity


The Retail Theory of Relativity. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant.

The Retail Theory of Relativity


The Retail Theory of Relativity. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant.

Onward. How Starbucks Fought for Its Life without Losing Its Soul. By Howard Schultz, with Joanne Gordon, 2011

Michael VanBruaene

He appeared to be a decent guy, relatively earnest, but not aggressive in his mannerisms; nothing that indicates he’s CEO of a multi-billion dollar multi-national company. Belatedly I recently read his 2011 book – Onward – and found a lot of useful insights on how to run any size organization – in good and bad times, and also the principles on which Starbucks focuses. Our intent is to create a unique community inside the company and in our stores. How to transform a company.

Why Target’s Canadian Expansion Failed

Harvard Business Review

The market exit will stop Target’s continued losses in Canada and help the company focus on its strategic initiatives in the U.S. What caused the retailer’s problems in Canada, and what are the lessons learned? Still, there are many globally successful retailers.

Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

Troubles at Tesco, the UK’s leading retailer, are mounting. Tesco, the success story of the British retail scene for the last 20 years, has suddenly fallen from grace. Successful companies are notoriously prone to pursuing tactical fixes rather than confronting strategic problems.

Amazon Should Partner with Independent Bookstores

Harvard Business Review

First, I encountered the ghost of retail past on a trip to the quaintly crumbling brick mill towns of western Massachusetts. Then I encountered the ghost of retail present, in the form of an exposé in the Allentown Morning Call of the Fogelsville, PA Amazon warehouse's terrible working conditions, including a building so hot that multiple employees collapsed, prompting an ER doctor to alert federal regulators of unsafe working conditions. Competition Consumer goods Retail

Zappos.com CEO Tony Hsieh: vision, values and the pursuit of.

Roundtable Talk

This isn’t the first time Hsieh has sold a company. of companies say that their customer is #1, the difference with Zappos.com is they really walk the talk. The company is guided by a set of 10 core values. RoundtableTalk Where ambitious leaders meet.

The Idealistic Realistic: What Really Helped Elevate Campbell Soup Company

Harvard Business Review

When I stepped in to run the Campbell Soup Company in 2001, the environment at Campbell was hugely challenging. These were dark days for the company, yet I could see a world of possibility and potential very clearly. The company had, and still has, extraordinary assets: iconic products, a huge number of skilled employees, many of whom had built careers at Campbell, and a broader community made up of supportive consumers and customers — lots of them.

Harnessing the Power of Participation

The Practical Leader

Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever.

What Big Companies Can Learn from the Success of the Unicorns

Harvard Business Review

The term “unicorns,” coined, in 2013, by Aileen Lee, founder of Cowboy Ventures , is commonly used to identify venture-backed private companies valued at $1 billion or more. But is there something about these specific companies that others can learn?

B2B 6

“Advocates are bred, not born….”

First Friday Book Synopsis

Bob's blog entries “Advocates are bred “Advocates” “Evangelists” Ben McConnell and Jackie Huba Gary Vaynerchuk IBM study of online retail customer buying patterns not born” Princeton Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force The Nielsen Company The Thank You EconomyI agree. Every organization needs people (employees, customers, clients, allies, etc.) who are its advocates among their family members, friends, and associates.