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First Look: Leadership Books for August 2013

Leading Blog

Here''s a look at some of the best leadership books to be released in August. Carter The Chaos Imperative : How Chance and Disruption Increase Innovation, Effectiveness, and Success by Ori Brafman and Judah Pollack. Stop Talking, Start Communicating : Counterintuitive Secrets to Success in Business and in Life by Geoffrey Tumlin.

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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

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The Worst CEOs of 2012: What did we Learn?

Great Leadership By Dan

This post first appeared 1/24/2013 on SmartBlog on Leadership : The year 2013 has begun, and with it a new year of scrutinizing CEO performance. How can CEOs avoid ending up on the “Worst CEOs of 2013”? It’s only once the stock price drops that the outside world starts asking questions and looking under the hood.

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Ego Free Leadership

Coaching Tip

Resolving those conflicts with a win-win mindset can unlock untold dividends in the form of a shared sense of purpose and commitment according to "EGO FREE LEADERSHIP: Ending the unconscious habits that hijack your business" , by business executive Brandon Black and executive coach Shayne Hughes. Can't Get Enough Leadership.

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Leadership in a Gladiator Culture

Coaching Tip

The company, aided by the appeal of its steadily increasing stock price, is an accomplished recruiter of talent. In its second-quarter earnings report in July 2013, Amazon said its ranks had swelled to 97,000 full-time and part-time employees, up 40 percent from the year before. Sources: Bloomberg BusinessWeek, October 14, 2013.

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Most Desired Trait by Companies Seeking Senior Executives

Great Leadership By Dan

Most Desired Trait by Companies Seeking Senior Executives is Ability to Motivate and Lead Others By 3:1 Margin, Motivational Skills Trump Performance "Price of Entry to Corner Office is Competence, But Measure of Success is Inspiring Others," Says IIC Partners NEW YORK, Feb. 5, 2014 (GLOBE NEWSWIRE) -- Executive leaders, take note.

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Leading in a World of Change: Lessons from Downton Abbey

Great Leadership By Dan

Part of the attraction for me is the weekly escape to an unfamiliar world – a time, a place and a culture that seem light-years away from the daily challenges I face consulting with businesses on leadership issues. Don’t hang on to yesterday’s success. change Downton Abbey Hay group leadership lessons Rick Lash'