Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. But it’s far from enough if the established company wants to continue to be a leader three to five years from now because there are limits on how many blades a razor needs. It pays the rent.

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Innovation Organization Bottom-up Airlines 222

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

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Airlines Class Price System 40

Leading Blog

AUGUST 8, 2011

Based on interviews and first-hand experience, Common Purpose lays out how to achieve and then sustain a culture based on a common purpose. For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. He set this as the measure of success for the company.

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Leadership Simon Cooper Gordon 281

Tanveer Naseer

SEPTEMBER 17, 2013

In other words, in our pursuit to create meaning through our shared efforts, we need to ensure that we’re creating value not just for our customers or shareholders, but also for our employees, if not also for the community in which we operate. Some other posts you may enjoy: How Do You Show Up As A Leader In Your Organization?

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Organization Conference Audience Globalization 264

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. Recall how the U.S. In the U.S.,

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Industry Stage-Gate Organization Company 269

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Co-pilots were often not involved in flight operations during critical phases of the flight because the pilot was more senior and didn’t “require” the assistance of the co-pilot.

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Emotional Intelligence Self-aware Airlines Insurance 102

CO2

JUNE 17, 2013

Along the way, you learned how to out-smart, out-argue, and out-think your classmates. The biggest differentiators for leaders these days are not how much they know individually, but how much their teams know (and know how to access) collectively. Leaders need to operate from a perspective of Not Knowing.

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Charisma Teamwork Class Airlines 129

Change Starts Here

MARCH 5, 2015

To end blame and bickering, they came together to find their common goals, to discover each other’s strengths and personalities, and to learn how to communicate effectively. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Adopting a Process Framework.

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Six Sigma Agility Franchising Airlines 60

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You can teach them.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You can teach them.

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Leadership Servant Leader Airlines Learning-by-Doing 100

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries).

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Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries).

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Short-term Committee Incentives Long-term 52

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. How leading providers are delivering value for patients.

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Airlines Health Care Transportation Operations 8

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. A week from now, I’d like a proposal for how to get back to 12 minutes, if not down to 10. You’ll learn how to do it faster.

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Case Study Airlines COO CFO 8

HR Digest

OCTOBER 6, 2018

When you cross-train employees within a department, you provide them with the technical know-how to run day-to-day operations, allowing you to focus on ‘The Big Picture’ like communication, vision, and conflict resolution. Special hours of service eligibility requirements apply to airline flight crew employees.

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Learning Curve Training Short-term Competitive Advantage 40

Strategy Driven

NOVEMBER 27, 2013

They want to operate where they are most comfortable. When you know how to handle relationships appropriately, it will make the difference between a fulfilling work life or one that is riddled with disappointment, failure, and regret. How to Turn Disagreements into Great Decisions for Your Small Business. About the Author.

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Competitive Advantage Bottom-up Airlines Project 58

LDRLB

MAY 26, 2014

They’re going to be support; they’re going to tell other users how to fix things when they don’t work right. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline.

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Early Adopters Rogers Disruptive Innovation Innovation 60

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. LEADERSHIP AND INFLUENCE SUMMIT 30+ Leading Experts Sharing How to Maximize Leadership and Influence Effectiveness A FREE Online Event Sign up here About As an executive coach, speaker and author of The Next Level , Scott Eblin advises hundreds of executive leaders every year.

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Travel Blog Executive Coaching Learning-by-Doing 236

Harvard Business Review

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Condition 1: The failure is egregious. Honor customers’ “perceived contract,” not the company’s legal contract.

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Company Airlines Meyer Hotels 10

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. didn't offer peanuts to passengers on short-haul flights.

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Airlines Real Estate Operations Business Model 11

The Idolbuster

JULY 10, 2012

I brought up the Golden Rule, [as a model for how to interact with others.] One guy said ‘that doesn’t work for me, because I don’t care how I am treated.’ That just amazed me that there were people out there like that.” Simon discovered that he had been operating according to a different set of values than some of his coworkers.

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Simon Airlines Guidelines Definition 37

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

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B2B Airlines Travel Stage-Gate 15

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. The natural forces in the organization will tend to frustrate their every attempt to coordinate activities across functional boundaries.

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Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

FEBRUARY 8, 2012

The service companies that thrived coming out of the Great Depression — think Macy's and Disney — figured out how to take care of their customers in a climate of fear and uncertainty. One way Zappos funds its legendary service is by relying on a very lean operation. Use airline check-in kiosks for inspiration.

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Airlines Call Center Retail Bottom-up 15

Harvard Business Review

NOVEMBER 5, 2013

For airlines, it is on-time performance. Turnarounds operate on several time frames. Territories get hardened, and people seem to be out for themselves. It is too easy to lose sight of the larger purpose of being together. Why does this company/team/relationship matter? What is a common definition of success?

How To 9

How To Airlines Open-book CEO 9

Skip Prichard

OCTOBER 14, 2019

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors. Would you share an example of a company or two leading the way?

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How To Simon Learning-by-Doing Organization 82

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

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Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

FEBRUARY 15, 2013

The goal, says CEO Tom Rippin, is "to develop people who can operate equally well in commercial and social enterprise environments.". Or Paul Steele, once a senior executive at PepsiCo International who subsequently served as chief operating officer of the World Wildlife Federation. About 75% come from the private sector.

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Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

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Bottom-up Operations Training Efficiency 9

Harvard Business Review

DECEMBER 2, 2016

To do that, the team next looked inside and outside the health care for ideas about how to improve the hospital’s service. For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline.

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Health Care Airlines CFO Operations 8

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. Or consider U.S. Or consider U.S.

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Company Supply Chain Airlines Health Care 8

Harvard Business Review

JUNE 12, 2018

How to make your company more nimble and responsive. In the case of Baker Hughes and Halliburton’s planned merger a few years ago, the Justice Department detailed how it thought the amount of competition would rise or fall (mostly fall) in 30 market segments. Insight Center. Competing in the Future.

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Company Supply Chain Cooper Airlines 8

Harvard Business Review

MAY 30, 2017

In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Business analytics widely used in the transportation industry by airlines and shipping companies are beginning to be employed to schedule operating rooms and staffing.

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Health Care System Technology Airlines 11

Frank Sonnenberg Online

JUNE 21, 2021

Being Change-friendly operates from a platform of respect and caring, not intimidation and contention. Whether you operate in a large corporation, in a small company, or in a non-profit organization, CHANGE-friendly IMPLEMENTATION can help you navigate change successfully. Change-friendly is also about leadership. Why settle for less?

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Hotels Stress Resistance Restructuring 124

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. There are no shortcuts.

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Company Hammer Operations Information Technology 8

Harvard Business Review

OCTOBER 31, 2014

Just as an architect thinks carefully about how to best design environments and physical spaces to avoid inefficiencies, managers can adopt choice architecture. But how to do this? Here’s how it works. Decision making Managing people Operations' Let’s consider an example. We commonly think of leaders as managers.

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Norton Operations Ryan Airlines 11

Harvard Business Review

NOVEMBER 17, 2015

How to Be a Company That Employees Love. These practices have allowed Southwest Airlines to develop high employee commitment, to be admired for their customer service, and to outperform the industry. Southwest’s profits are larger than the profit of all other airline companies combined. Insight Center.

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Company Teamwork Commitment Airlines 8