Harvard Business Review

JULY 20, 2015

Managing does not change, not fundamentally. It is a practice, rooted in art and craft, not a science or a profession, based mainly on analysis. The subject matter of managing certainly changes, all the time, as do the styles that some managers favor, but not the basic practice. What are these characteristics of managing?

Management 8

Management Technology Information Technology Drucker 8

Harvard Business Review

AUGUST 28, 2014

job market troubles of the past decade than new technology had. But I couldn’t help but fixate on that information-technology chart, which seemed to show corporate America giving up on IT. Or maybe modern information technology just keeps getting cheaper. Economy Information & technology Internet'

GDP 13

GDP Information Technology Company Christensen 13

Strategy Driven

NOVEMBER 24, 2010

Midway through an ethnographic analysis of the role of analytics in large, global enterprises, I find myself struck by the relative invisibility of analytics and analysts, the people who specialize in analytics. Subscribe now to get your subscription to this award-winning quarterly magazine.

Magazine 51

Magazine Chief Operating Officer Newsletter Objective 51

Strategy Driven

NOVEMBER 19, 2010

the well-known test preparation company, where he developed and launched the online college that offers Associates and Bachelors degrees and certificates in Business, Information Technology, Nursing, and Law. He also served as President of Kaplan College, a division of Kaplan Inc.,

Planning 50

Planning Audience Succession Library 50

Strategy Driven

NOVEMBER 26, 2010

the well-known test preparation company, where he developed and launched the online college that offers Associates and Bachelors degrees and certificates in Business, Information Technology, Nursing, and Law. He also served as President of Kaplan College, a division of Kaplan Inc.,

Library 70

Library Kaplan Newsletter Audience 70

Harvard Business Review

DECEMBER 24, 2013

Surely intuition isn’t particularly useful when there are massive amounts of data available for analysis. As with traditional analytics, Skomoroch notes that you have to eventually test your creativity with data and analysis. Decision making Information & technology Knowledge management'

Customer Loyalty 11

Customer Loyalty Loyalty Early Adopters Information Technology 11

Strategy Driven

NOVEMBER 22, 2010

The firm focuses on leadership development, organization excellence and information technology. He founded IF YOU WILL LEAD, LLC to help leaders and organizations reach their fullest potential.

Leadership 56

Leadership Newsletter Executive Coaching Follow-up 56

Harvard Business Review

JUNE 18, 2013

There is a pressing need for more businesspeople who can think quantitatively and make decisions based on data and analysis, and businesspeople who can do so will become increasingly valuable. million more data-savvy managers to take advantage of all the data we generate. Managers do not need to become quant jocks. The solution.

McKinsey 9

McKinsey Press Release Information Technology Analysis 9

Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. Should management refine and dig deeper into existing 80/20 KPIs? is the challenge top management needs to both ask and rise to.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

OCTOBER 3, 2014

First, senior management should decide on the business goal for an analytics initiative and the key performance indicators to track that will put them on the right path toward success. Develop a robust root cause analysis capability. Using a CoE affords functional managers the ability to make collaborative and informed decisions.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

MARCH 13, 2017

” Associate Justice Stewart probably didn’t know how new data technologies would soon begin to blur those boundaries. But ethical conflicts can arise, say when the analysis identifies sensitive personal relationships that perhaps should not have existed on corporate servers in the first place.

Ethics 8

Ethics Company Committee Chief Information Officer 8

Harvard Business Review

AUGUST 16, 2013

DIG is responsible for emerging technology, collaboration methods and technology (e.g., online idea markets), the center of expertise for innovation support, and analysis across the enterprise. IT management Information & technology' Improving Operational Efficiency. IT Doesn''t Matter (to CEOs).

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

AUGUST 6, 2014

Unfortunately, most hiring managers conflate the types of talent and temperament necessary for these roles. Here’s the difference, and why it matters: Analytics for machines : In this case, the ultimate decision maker and consumer of the analysis is a computer. Hiring Information & technology'

Incubator 9

Incubator Information Technology Metrics Analysis 9

Harvard Business Review

OCTOBER 22, 2014

Managers should rarely take an important analysis at face value. What should managers take away from this example both as they seek to understand results brought by others and dive more deeply into data themselves? Fourth, these points aside, don’t be consumed by analysis paralysis. Information & technology'

Information Technology 9

Information Technology Analysis Trends Follow-up 9

Harvard Business Review

DECEMBER 10, 2012

Win-Loss Analysis Studies. However, the decision to make a major purchase is also influenced by internal politics, how the decision-makers receive information along with individual biases and personal desires. Your solution might be purchased by the information technology department and used by accounting and human resources.

Trends 16

Trends Analysis Politics Technology 16

Harvard Business Review

OCTOBER 30, 2014

From predicting the locations of roadside bombs to pinpointing the next government collapse, exploiting available data requires high-performance collection and rapid, thorough, and transparent analysis. Information & technology Knowledge management Risk management' We will need to be faster.

Information Technology 8

Information Technology Analysis Information Knowledge Management 8

Harvard Business Review

MARCH 26, 2014

They felt the need to educate some of the project team members on big data technologies such as Hadoop and scripting languages. Good change management: Change management is key to the success of projects. Good project management: Does it help to have executive sponsorship? Absolutely. You betcha.

Project 8

Project Business Objectives Information Technology Technology 8

Harvard Business Review

FEBRUARY 12, 2015

Most managers readily admit that their organizations’ databases are rife with errors that add time and expense to day-in, day-out work. Data quality problems bedevil managers in every industry, company, business unit, department, and process. Unfortunately, this hope is unfounded. And sometimes things turn out fine.

Uncertainty 8

Uncertainty Information Technology Analysis Quality 8

Strategy Driven

NOVEMBER 21, 2011

Addressing a managers meeting, Brian Halla, CEO of National Semiconductor Corp., Listening with their full attention, the audience members heard Mr. Halla talk about his concern about the economy, then lead to the need for managers to look for near-term opportunities for growth. All rights reserved.

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

JULY 9, 2013

Well-connected people have enormous power to drive change, as this recent article from Julie Battilana of Harvard Business School and Tiziana Casciaro of the University of Toronto''s Rotman School of Management, makes clear. But network analysis revealed that the company had a long way to go. The lesson?

Outsourcing 8

Outsourcing Analysis Globalization Information 8

Harvard Business Review

SEPTEMBER 29, 2014

The company knew there was huge value in solving the idle problem, but it could not do so leveraging traditional technologies as the data volumes were too large (i.e. Machine learning, or the growing set of data discovery and analysis tools used to uncover hidden insights in the data, is a sophisticated technology that can do just this.

Banking 8

Banking Hypercompetition Constraint Technology 8

Harvard Business Review

SEPTEMBER 3, 2014

That’s bad news and worse management. In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. For the most part, local managers followed the yield management rules.

Hotels 9

Hotels Yield Management Discount Price 9

Harvard Business Review

MARCH 3, 2014

The publishing world is full of lore about what sells and what gets read, but precious little of the lore is informed by data and analysis. These intermediaries can now do the analysis and know—not speculate—just what people want to read and whether they are engaging with the content or not. Customers Information & technology'

Books 8

Books Information Technology Content Analysis 8

Harvard Business Review

DECEMBER 9, 2013

Management education today is largely about educating for judgment —developing future leaders’ pattern-matching abilities, usually via exposure to a lot of case studies and other examples, so that they’ll be able to confidently navigate the business landscape. Information & technology' Big Data Demands Big Context.

Information Technology 10

Information Technology Analysis Software Guidelines 10

Harvard Business Review

AUGUST 18, 2017

When we talk about “learning to love your job” or “managing yourself,” it’s often in the context of junior or midlevel roles. Jim Fowler and Jeff Smith talked about peripheral vision in relation to the chief information officer role (Fowler is currently CIO at General Electric, and Smith was formerly CIO at IBM).

Execution 12

Execution CIO Chief Information Officer Learning-by-Doing 12

Harvard Business Review

NOVEMBER 19, 2013

As Tom Davenport of Babson College and MIT writes in the current issue of HBR, companies must “fundamentally rethink how the analysis of data can create value for themselves and their customers.”. Decision making Information & technology' And are there times when you should completely ignore the data and go with your gut?

Information 8

Information Information Technology McKinsey Metrics 8

Harvard Business Review

JULY 31, 2012

But when the change involves a new information technology, it's harder to make incremental updates. The software is driven from the top and often imposed on the organization with little upfront process analysis. They show key measures, plans and dependencies, and change management in each of the seven countries involved.

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

JULY 22, 2014

Once a realm defined by its creative expression, trade shows, and glossy literature, marketing has instead become the place in the organization that pulls together all of the information necessary to find, sell to, and serve the customer effectively and efficiently. Information & technology Marketing'

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

JUNE 22, 2017

Some technologies from a decade ago are still in broad use, and I’ll describe them here too. There has been even more stability in analytical leadership, change management, and culture, and in many cases those remain the toughest problems to address. But we’re here to talk about technology.

Open-book 8

Open-book Software Supply Chain Technology 8

Harvard Business Review

JULY 26, 2011

A couple of years ago I visited Singapore and wrote a blog post on this site arguing that it is a well-managed country with a high degree of organizational judgment. That post elicited perhaps more comments than any other I've written — most of them from Singaporeans who debated whether my positive comments were warranted.

Health Care 12

Health Care Information Technology Seminar Trends 12

Harvard Business Review

OCTOBER 6, 2014

But maybe the thrill of accomplishment in these pockets is diverting senior managers’ attention from another, even more critical opportunity: Digital technologies are also rapidly changing how managers can acquire and assess the information they use to develop and execute on enterprise-wide strategy.

Strategy 9

Strategy Scenario Planning Scientific Management Supply Chain 9

Harvard Business Review

MAY 1, 2013

And, given all of the time and money that was put into gathering and managing that data, why stick with non-scalable and expensive ways to perform data interpretation and craft communications? We will need systems that not only perform data analysis, but then also communicate the results that they find in a clear, concise narrative form.

Comparison 8

Comparison Analysis Information Technology Franchising 8

Harvard Business Review

AUGUST 12, 2013

But not every manager is jumping on board with data. From that work, I''ve distilled six bad habits that stymie managers and companies from taking full advantage of their data. We''ve all met managers who say things like, "I''ve been working in this industry twenty-five years and I''ve seen it all. You have analysis-paralysis.

Information Technology 8

Information Technology Information Analysis Quality 8

Harvard Business Review

AUGUST 5, 2014

In big data analysis, you need to know, among other things, about “data distributions.” Information & technology Knowledge management Research' Many people have called this the “button effect”: The ghost in the machine gives the correct answer, every time, and I don’t need to think about it.

Information Technology 9

Information Technology Knowledge Management Software Health Care 9

Harvard Business Review

MARCH 26, 2012

Amidst all the (justified) hoopla over "big data" right now, I'm a little afraid that managers will overlook some important "small data" messages. The first of these was underscored for me as, for the first time in my management research and writing, I found myself focusing on a small business case.

Organization 13

Organization Real Estate Analysis Technology 13

Harvard Business Review

SEPTEMBER 5, 2014

Imagine one of your managers walks into their subordinate’s office and says, “Our data analysis predicts that you will soon get restless and think of leaving us, so we want to make you an offer that our data shows has retained others like you.” Who’s Afraid of Data-Driven Management? Beware Big Data’s Easy Answers.

Human Resources 9

Human Resources Information Technology Report Human Capital 9

Harvard Business Review

FEBRUARY 22, 2011

Thus, as the McKinsey Global Institute team states, and its analysis of 80 years of data shows, "over the long term. A static analysis would end there, rather than asking: and then what? It takes a dynamic analysis to anticipate the kind of effects captured by McKinsey's results. Add a steam drill, and you can fire John Henry.

McKinsey 14

McKinsey Efficiency Long-term Analysis 14