Strategy Driven

NOVEMBER 24, 2010

Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. The case illustrates how information technology, innovatively, insightfully and courageously deployed, can change the structure of an industry.

Magazine 51

Magazine Chief Operating Officer Newsletter Objective 51

Harvard Business Review

NOVEMBER 25, 2013

The company quickly adjusted its operational definition of “loyalty” to explicitly embrace and reward its “digital evangelicals” — customers who had enough of a virtual presence to be influencers. For example, brand managers and advertising agencies alike increasingly make sentiment analysis part of how they assess public perceptions.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

AUGUST 16, 2013

DIG is responsible for emerging technology, collaboration methods and technology (e.g., online idea markets), the center of expertise for innovation support, and analysis across the enterprise. Improving Operational Efficiency. IT management Information & technology' IT Doesn''t Matter (to CEOs).

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

AUGUST 6, 2014

Here’s the difference, and why it matters: Analytics for machines : In this case, the ultimate decision maker and consumer of the analysis is a computer. Data scientists who produce analysis for computers need exceptionally strong mathematical, statistical, and computational fluency to build models that can quickly make good predictions.

Incubator 9

Incubator Information Technology Metrics Analysis 9

Strategy Driven

NOVEMBER 19, 2010

the well-known test preparation company, where he developed and launched the online college that offers Associates and Bachelors degrees and certificates in Business, Information Technology, Nursing, and Law. He also served as President of Kaplan College, a division of Kaplan Inc.,

Planning 50

Planning Audience Succession Library 50

Strategy Driven

NOVEMBER 26, 2010

the well-known test preparation company, where he developed and launched the online college that offers Associates and Bachelors degrees and certificates in Business, Information Technology, Nursing, and Law. He also served as President of Kaplan College, a division of Kaplan Inc.,

Library 70

Library Kaplan Newsletter Audience 70

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JULY 22, 2014

These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management. And expecting marketers to operate as a shadow IT department is both expensive and presents significant data-governance and operational risks.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

OCTOBER 20, 2014

And this addresses the commercial value creation question – P&G’s mindset was to create operational efficiencies that would contribute to healthy EBITDA margins. Combining these creates a P&L and a projection, which through a discounted cash flow analysis yields an NPV, which can be used to assess valuation.

Discounted Cash Flow 8

Discounted Cash Flow P&L NPV EBITDA 8

Harvard Business Review

JUNE 29, 2016

For example, savings are to be had in analysis of inventory stockpiles, thermal imaging of pipelines and rail lines, three-dimensional modeling of insurance claims, and non-destructive terahertz imaging for buildings. While some drone-based data may complement existing information, some will make other information-gathering methods obsolete.

Competitive Advantage 9

Competitive Advantage Company Outsourcing Analysis 9

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. The technology required for real-time analysis of Big Data is so new that even the private sector is struggling to learn how to use it effectively to bolster profits.

Analysis 15

Analysis Globalization Crisis Price 15

Harvard Business Review

NOVEMBER 29, 2013

This kind of analysis provides actionable information, which can result in changes to the provision of care. We learned more about the organizational structures required to implement change across a large, integrated, health care operation. Health Information & technology Operations'

Health Care 8

Health Care Committee Cost Operations 8

Harvard Business Review

JULY 9, 2013

Consider the situation faced by a leading provider of outsourcing and information technology consulting services with approximately $1.5 But network analysis revealed that the company had a long way to go. But, when a company has only a few network-central players, they can become significant points of weakness.

Outsourcing 8

Outsourcing Analysis Globalization Information 8

Strategy Driven

NOVEMBER 21, 2011

the well-known test preparation company, where he developed and launched the online college that offers Associates and Bachelors degrees and certificates in Business, Information Technology, Nursing, and Law. He also served as President of Kaplan College, a division of Kaplan Inc., All rights reserved.

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

JULY 31, 2012

But when the change involves a new information technology, it's harder to make incremental updates. The software is driven from the top and often imposed on the organization with little upfront process analysis. This approach reduces risks and allows people to learn from each, and make adjustments as they go.

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion. Beware Big Data’s Easy Answers.

Hotels 9

Hotels Yield Management Discount Price 9

Harvard Business Review

OCTOBER 6, 2014

Long-dominant frameworks like the Five Forces or SWOT analysis have been based, accordingly, on a fundamental, often static or relatively long-duration, set of market and firm characteristics. Information & technology Leadership Strategy' Today, though, many of those characteristics are in flux much of the time.

Strategy 9

Strategy Scenario Planning Scientific Management Supply Chain 9

Harvard Business Review

FEBRUARY 12, 2015

It’s particularly disheartening when a big data analysis yields a stunning new insight. Can’t trust the data, can’t trust the analysis, can’t trust the insight! Data Information & technology Decision making' But the big data team spent 90% of its time cleaning up the data.

Uncertainty 8

Uncertainty Information Technology Analysis Quality 8

Harvard Business Review

AUGUST 7, 2014

In a separate analysis, Bob and his team discovered that the vast majority of problems occurred on the interfaces between steps C and D, and D and E. But they learned a few basic ways to turn over rocks and challenge conventional wisdom, and new and unexpected information crawled out. Information & technology Operations'

Cost 9

Cost Company Information Technology Process 9

Harvard Business Review

FEBRUARY 22, 2011

Thus, as the McKinsey Global Institute team states, and its analysis of 80 years of data shows, "over the long term. A static analysis would end there, rather than asking: and then what? It takes a dynamic analysis to anticipate the kind of effects captured by McKinsey's results. Add a steam drill, and you can fire John Henry.

McKinsey 14

McKinsey Efficiency Long-term Analysis 14

Harvard Business Review

AUGUST 12, 2013

The near-certain results are processes, operations, and teams that are increasingly out-of-date. Withholding information breeds mistrust and pouncing leads many to make more conservative and easily-defended, but sub-optimal, decisions. You have analysis-paralysis. Information & technology Leadership'

Information Technology 8

Information Technology Information Analysis Quality 8

Harvard Business Review

JANUARY 17, 2014

million managers and analysts who understand big data and how to apply it to business operations. Technical and Data Specialists: These positions range from data quality managers who ensure the collected data are clean and accurate to business solution architects who assemble the data and organize it so it is ready for analysis.

Information Technology 8

Information Technology Technology McKinsey Globalization 8

Harvard Business Review

APRIL 18, 2016

An integrated strategy machine is the collection of resources, both technological and human, that act in concert to develop and execute business strategies. An interface that allows for detailed analysis. One of its critical functions is reframing, which is repeatedly redefining the problem to enable deeper insights.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. The technology required for real-time analysis of Big Data is so new that even the private sector is struggling to learn how to use it effectively to bolster profits.

Analysis 8

Analysis Globalization Crisis Price 8

Harvard Business Review

AUGUST 5, 2015

Technology-enabled services are the backbone of this industry, and the fastest growing sectors have demand for high-end skills, such as mobile app development and data analytics, as well as middle-level skills, such as video production, copywriting, and financial analysis.

Outsourcing 8

Outsourcing Technology B2B GDP 8

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Note that whether the technology used is “leading edge” is secondary. Key operational investments sustain existing business operations, helping to avoid any disadvantage. Selecting project managers.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

APRIL 28, 2016

And you probably won’t even know you’ve been affected until it’s too late to prevent significant damage to your company’s finances, operations, and reputation. Physical theft and loss : Laptops, USB drives, printed papers, and other information assets that are stolen or disappear.

Content 8

Content Industry Finance Report 8

Harvard Business Review

NOVEMBER 29, 2013

Foreign investors have flocked to the country’s shores as many of the world’s largest manufacturers have established operations there. That growth was driven largely by the increased use of information technology in customer analysis and supply chain optimization. China, too, needs more technological innovation.

GDP 10

GDP Supply Chain Globalization Technology 10

Harvard Business Review

MAY 2, 2011

Without operating in the former, they won't be able to attain economies of scale; sans the latter, they're unlikely to continue developing state-of-the-art technologies. An analysis of data on patents granted by the U.S. Nokia, for example, commanded market shares of 40% in China and 56% in India by 2008. In 2009, the U.S.

Globalization 13

Globalization Marketing Venture Capitalist Biotechnology 13

Harvard Business Review

FEBRUARY 26, 2018

As digital companies become more prominent in the economy, and physical companies become more digital in their operations, income statements too become less meaningful in investors’ decisions. Its value growth is powered by the network in place, not by increments of operating costs.

Company 8

Company Intangible Assets Depreciation IPO 8

Harvard Business Review

MARCH 19, 2013

Human rights workers collect massive amounts of information about abuse that occurs in their countries — the individual stories are compelling, but scientific analysis of the collective data can inspire action. The analysis made news globally and expanded an international conversation.

Open-book 8

Open-book Download Analysis Information 8

Harvard Business Review

DECEMBER 5, 2016

The biggest obstacle to using advanced data analysis isn’t skill base or technology; it’s plain old access to the data. As you progress in using data in operational and strategic applications, organizational changes will be inevitable. Of course, if it was easy, it wouldn’t be important.

Competitive Advantage 8

Competitive Advantage Software CIO Analysis 8

Harvard Business Review

MAY 17, 2012

And they use it the way other companies use financial reports — to inform operational and investment decisions. Today, the firm no longer suffers from informational imbalance. Company leaders track this data every week, just as all companies track financial results. In short, it is their primary management system.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Harvard Business Review

MAY 6, 2014

The first and foremost principle is that the indirect strategy is a psychological operation (“psy-op” in military jargon) based upon understanding, predicting, and influencing human nature. Do you take the time to perform an honest win-loss analysis after each engagement? Employ psychology. How well do you know your competitors?

Strategy 8

Strategy Tactics Objective Politics 8

Harvard Business Review

DECEMBER 14, 2015

Today, this involves several time-consuming activities such as reviewing data from the field to inform pricing decisions and generating estimates of material costs for production. These activities can be automated with currently demonstrated technology, completing the analysis more quickly and accurately than the manager ever could.

Osborne 8

Osborne Technology McKinsey Marketing 8

Harvard Business Review

SEPTEMBER 20, 2012

Rising to this challenge, defense companies have made major strides in image processing and analysis. Companies like our own have deployed technologies and software solutions for troops in Afghanistan that help soldiers quickly make sense of imagery and video feeds captured by unmanned systems flying overhead.

Technology 8

Technology Analysis Health Care Industry 8

Harvard Business Review

JULY 19, 2016

Even in this new information age, not everything requires the razzle-dazzle of AI. These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. It must have a formal (and nuanced) governance structure.

Company 8

Company Insurance Call Center Bottom-up 8