Curious Cat

SEPTEMBER 5, 2017

Photo by a colleague of mine at Hexawise in his Japanese hotel room. In many hotels the mirrors in the bathroom are obstructed after a shower. It requires a deep commitment to continual improvement, respect for people and all the rest of the management improvement practices I have been writing about in this blog for over 10 years now.

Hotels 53

Hotels Software Long-term Cost 53

Harvard Business Review

SEPTEMBER 24, 2018

” All three examples appeared in a recent article in the New York Times , which both chronicled and raised a skeptical eyebrow about the commitment of so many brands, in some pretty prosaic industries, to becoming lifestyle brands. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing.

Hotels 8

Hotels Brand Retail Marketing 8

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. We’ll never take their commitment lightly. God bless this country and forgive us if we ever fail to remember.

Blog 352

Blog Hotels Follow-up Brand 352

Harvard Business Review

SEPTEMBER 14, 2011

If these countries are important for your company's future, commit to spending at least two weeks in each market over the next year. Make sure to get out of the six-star hotels to actually experience real life. Third, I had the privilege of serving as a reviewer for a handful of innovation contests and grant proposals.

Innovation 10

Innovation Disruptive Innovation Christensen Hotels 10

Strategy Driven

APRIL 4, 2016

When I got there, he pointed out that I had never done my obligatory military service and that it was time for me to pay my dues with a one-year commitment to my country. Separate the transformation or innovation team from the traditional part of the organization. That was the beginning. Turbulence. Build bonds to strengthen trust.

How To 50

How To Chief Information Officer Tourism Politics 50

Harvard Business Review

JANUARY 18, 2013

Jamming has become a popular way to unearth innovations — bringing together people of many different backgrounds to creatively brainstorm around a company's competitive challenges, expressed as "problem statements." If your company is one, you may be interested in our experience at the European Center for Strategic Innovation.

Innovation 8

Innovation Blue Ocean Strategy Brainstorming Participative 8

Harvard Business Review

FEBRUARY 8, 2017

Airbnb has nearly doubled its user base every year since 2012 and is now worth $30 billion — nearly as much as Marriott International, the world’s largest hotel chain. Entrepreneurship aids economic vitality by getting rid of complacent incumbents, accelerating innovation, and creating jobs. Considering the following.

Innovation 8

Innovation Bureaucracy IPO Bottom-up 8

Harvard Business Review

JULY 4, 2013

At one company I know a salesman managed to close a deal with an upmarket hotel chain in the Aegean that they were supplying with linen by accepting part payment in nights at the hotel. The company made a sale it would otherwise have failed to land, its people got to have an attractive perk, and the hotel got some occupancy.

Crisis 8

Crisis Company Hotels Class 8

Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JANUARY 29, 2018

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. Previously strong barriers to entry have perished; fixed assets such as car fleets, hotels, bank branches, and landline infrastructure have become weaknesses.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

JUNE 2, 2014

Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. Based on our field work applying Clayton Christensen’s foundational research on disruptive innovation, we look at potential disruptors’ performance in three critical areas.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

MARCH 11, 2014

Consider Walmart’s significant commitments to energy efficiency and renewables. One of the largest hotel chains in the world showed me the questions it got from big corporate customers — the ones deciding where to buy hundreds of rooms for big events. ” Third, the brand value of walking the talk is significant.

CEO 8

CEO ROI Environment Hedge 8

Harvard Business Review

JULY 31, 2014

And if a business partner is committing labor transgressions, there are likely quality, safety, or other problems lurking somewhere, too. Perhaps it’s time for a multi-stakeholder initiative on fair working conditions in franchise operations: not just for fast food chains like McDonald’s, but for hotels and retail outlets as well.

Supply Chain 8

Supply Chain Compliance Franchising How To 8

Harvard Business Review

JULY 31, 2017

As incumbents fight back with their own digital strategies, our research shows that they often trigger a second wave of competition, closer to the notion of Schumpeterian imitation where incumbents start themselves to innovate, sometimes aggressively, against the threat of entrants slashing yet more revenue and profit growth.

Strategy 8

Strategy ROI Technology Cost of Capital 8

Harvard Business Review

OCTOBER 13, 2014

Furthermore, once we start down a path and invest resources in it, we tend to justify our past investments by continuing down that path even when new information suggests that the path is unwise, a phenomenon known as the escalation of commitment. In some cases, this approach is valid, but in many cases the results will be misleading.

Flextime 11

Flextime Call Center Human Resources CRM 11

Harvard Business Review

JUNE 13, 2016

As we move from one hotel chain to another and order the same Starbucks drink in London that we do in Shanghai or Tokyo, it can feel like just another business trip as opposed to a personally meaningful cross-cultural adventure. It must experiment and innovate. Too often, these whirlwind treks leave us numb. You and Your Team Series.

Short-term 8

Short-term Travel Long-term Learning Curve 8

Harvard Business Review

FEBRUARY 24, 2012

There are too many work commitments and other obligations to fulfill. I warned my clients I'd be completely off the grid, but did end up checking email about every four to five days, depending on whether our hotel offered easy access. Here's what I learned about how to take a month off: Plan far in advance.

How To 14

How To Travel Hotels Learning-by-Doing 14

Harvard Business Review

OCTOBER 17, 2012

Even though the client's office was a few minutes away from the hotel, we left at 8:00, an hour before the start of meeting. If anything, it made them more committed to finding creative ways to drive innovation and growth. The purpose of my visit was a full-day client workshop the next day. You are either very early or late."

Incubator 8

Incubator Banking Hotels Workshop 8

Harvard Business Review

MAY 5, 2016

And sitting there in the library, reading about this dusty old law that had narrowed the world’s taste for beer, I committed to brewing most of our beers outside of its feudal regimen. Is there an opportunity to innovate, collaborate, and create value at the margins?”

Blue Ocean Strategy 8

Blue Ocean Strategy Library Chemicals Hotels 8

Harvard Business Review

FEBRUARY 24, 2014

Of course, it’s what comes after that breakthrough moment – how unique the idea, how quickly you move, how you continue to innovate – that ultimately separates the wheat from the chaff. . You’ll inevitably miss important commitments. Making the decision to found your own business is a life-altering experience.

Entrepreneur 12

Entrepreneur Hotels Technology Travel 12

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. Matthew Eyring , Chief Strategy & Innovation Officer of Vivint Inc.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

AUGUST 8, 2017

I consider someone like Musk to be a category creator — someone who doesn’t rely on incremental innovation but instead changes the rules of the road entirely by creating a new category. Are people who use budget hotels folks we can add to the addressable market? We don’t need to throw out all classic business metrics.

Metrics 8

Metrics Market Penetration Wilde Marketing 8

Harvard Business Review

MAY 20, 2011

A quick look in my inbox today and I have friendly emails from Yelp, Amazon, American Express, various airlines and hotels, and Groupon competitor LivingSocial (and I try hard to keep that kind of "correspondence" to a minimum). Let's start by considering what Groupon's innovation isn't. But even that is not unique.

Retail 15

Retail Discount Hedge Airlines 15

Mark Sanborn

JANUARY 12, 2022

Always open to new challenges, he seized the opportunity to lead a university with facilities that were a bit long in the tooth and that lacked any signs of innovating in the future. . So how did he meet the challenge of changing the staid academic culture to one that is today unique and innovative? As Roger Clodfelter, Senior V.P.

Case Study 70

Case Study Education Learning-by-Doing Brand 70

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

FEBRUARY 16, 2018

India has been increasing its spending on infrastructure such as airports, new cities, hotels, ports, roads, bridges, hospitals, and power plants. Three things allow firms like Amazon and Renault to succeed in India’s consumer market: The first is their CEOs’ strategic and long-term commitment to the market.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

AUGUST 4, 2011

Omni Hotels & Resorts used a blogger outreach program to promote its meetings and events business to a micro-audience of influencers ignored by its competitors, leading to hundreds of conversations and direct sales leads. It can also open up entirely new pathways of innovation.

Marketing 15

Marketing Venture Capitalist Audience Competitive Advantage 15

Harvard Business Review

JUNE 16, 2011

One of the driving principles of the Harvard Business Review/McKinsey M-Prize for Management Innovation is that everyone wins when everyone shares. As you design your hack or start to think about your innovation story, the first question to ask yourself is: does it tackle a root cause or a deeply embedded pathology of organizations?

Management 12

Management Short-term Strategic Planning How To 12

Harvard Business Review

MAY 28, 2013

Not innovation, risk management, technology, debt, or the regulatory environment. We know that organizations commit enormous resources and effort to talent management, so why aren''t they doing a better job? consumer durables & apparel, retailing, education, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Talent Management 8

Talent Management Company Telecommunications Management 8

Harvard Business Review

MARCH 14, 2016

.” The history of the founders and entrepreneurs behind unicorns is therefore rich in failures; this allows them to instill in their companies a culture that emphasises the importance of anticipating the constraints behind an innovative idea as fast as possible by testing its viability. Financed by VC firms. Narrowly focused.

Company 8

Company Succession Analysis Entrepreneur 8

Harvard Business Review

JULY 1, 2014

For innovative brands, an award-winning Tumblr now carries serious clout; hashtag campaigns have become as compelling as taglines; and the Digiday Awards are as coveted as the Stevies. Equinox’s Q taps into the luxury gym’s network for nutritional recipes, hotel room workouts, and fitness tips from personal trainers—no membership required.

Content 9

Content Marketing Brand Public Relations 9

HR Digest

JANUARY 10, 2024

Walmart wants customers to know them for low prices, Singapore Airlines customers know them for customer connectivity, Apple customers perceive innovation and Fed Ex customers expect speed. We worked with a global hotel chain after it was divested. Your firm brand is what you want your customers to know your business for.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

JANUARY 11, 2011

In my hotel, the TV remote controller was marked in Chinese. loses its abilities to create and innovate, within a generation it will cease to lead the world. While attending a UN-sponsored workshop last month in Freetown, Sierra Leone, I noticed an amazing transformation in that country, fuelled primarily by the Chinese. If the U.S.

Real Estate 14

Real Estate Education GDP Hotels 14

Harvard Business Review

JULY 24, 2013

Decrepit buildings in downtown and midtown are being renovated and converted into loft apartments, hotels, restaurants, and offices. Policy innovation. Bankruptcy is, after all, a way to get out from under past commitments that they had nothing to do with. Entrepreneurship Government Innovation'

Gilbert 8

Gilbert Venture Capitalist Class Entrepreneur 8