Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. The “intellectual capital” brought in by high-knowledge employees will be a major, if not the primary, competitive advantage.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Marshall Goldsmith

NOVEMBER 24, 2010

entitled The Ownership Quotient, Putting The Service Profit Chain to Work for Unbeatable Competitive Advantage. These actions, coupled with incentives that elicit new ideas for improving operations can send important positive messages at a time of stress. Heskett and W. Earl Sasser, Jr. They can foster "ownership" behaviors.

Heskett 117

Heskett Competitive Advantage Health Care Short-term 117

Harvard Business Review

JUNE 12, 2013

"A properly integrated business model forms the essence of a company''s competitive advantage," my colleague Mark Johnson advises. Somehow in this crowded field, Hai Di Lao commands fierce loyalty; has expanded to 75 locations across China, Singapore, and soon the U.S.; and generates about $500 million a year in revenue.

Competitive Advantage 8

Competitive Advantage Supply Chain Business Model Innovation 8

Skip Prichard

JUNE 12, 2023

Lisser’s book is divided into three parts, each focusing on a crucial aspect of growth: the Planning Advantage, the Execution Advantage, and the Company Advantage. By combining these elements, businesses can align their operations with their long-term goals and set themselves up for enduring success.

Power 98

Power Goal Objective Planning 98

Strategy Driven

DECEMBER 23, 2013

Customer centricity as a strategy reorients the entire business-operating model around the customer; it means understanding the customer’s point of view and respecting the customer’s interest. This type of progressive workplace culture nurtures loyalty to the company – especially in younger employees.

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

NOVEMBER 13, 2013

Dig hard into your operation to see what’s wrong. One toxic employee can destroy years of customer loyalty. EVALUATE how StrategyDriven gives you a competitive advantage. Right about now you are feeling like you have this CEO thing down cold! Maybe it is finally time to work on that golf game. You couldn’t be more wrong.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. Frequent flyer programs transformed once-homogeneous airlines into differentiated entities – and similar loyalty programs can do the same for web retail.

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

AUGUST 9, 2016

On the ground, the team integrates data from multiple customer touch points to drive increasing customer loyalty. As an example, Sivadasan points to Lenovo’s tablet offering using a Microsoft operating system. Originally, Lenovo launched its tablet in only an Android version. “The Microsoft version was very successful.”

Content 9

Content Customer Loyalty Loyalty Competitive Advantage 9

Harvard Business Review

DECEMBER 30, 2016

” ”Platformization” dissolves once-meaningful distinctions between product vs. process competitive advantage. Traditional operations research process optimization, for example, seldom embraces A/B testing or incorporates customer recommendation engines. – as compensations and inducements to buy.

Process 13

Process Competitive Advantage Outsourcing Supply Chain 13

Harvard Business Review

OCTOBER 28, 2014

Regardless, Tesco’s collective failures feel operational, organizational and cultural. More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. This isn’t simply bad luck. Tesco was digital before digital was cool.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

MAY 12, 2011

Advocacy strongly differs from satisfaction, or even loyalty. It is a business strategy built upon trust, an enduring competitive advantage which has become increasingly important as companies lose control of the brand message to customers who can reach the masses in an anonymous , everlasting way.

Brand 15

Brand McKinsey Loyalty Competitive Advantage 15

Harvard Business Review

SEPTEMBER 13, 2017

For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% Morale also improved, as ranchers saw these improvements in quality and productivity as a source of pride, stability, and competitive advantage. of revenues). Profitability was up by 6.8x.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

OCTOBER 21, 2016

Driving competitive advantage through stakeholder engagement. This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. ” Improving risk management.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

OCTOBER 12, 2016

Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline. Recognizing how technology and AI can transform the performance and value equation provides a significant competitive advantage. But this is a segment where “good enough” suffices.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

SEPTEMBER 12, 2017

Amazon’s relentless price testing in the online world anchors its competitive advantage. ” In its last 10-K filing, Amazon stressed low prices as a source of competitive advantage and only rarely cited it as a risk factor. Amazon must change that price perception in the stores, in the media, and internally.

Price 8

Price Retail Competitive Advantage Long-term 8

Harvard Business Review

FEBRUARY 7, 2014

CVS is now one of a small group of companies that have realized that their reputation is the most valuable asset they have and that building a stronger reputation by avoiding risks to that reputation can create a significant competitive advantage. So why doesn’t every company do what CVS did?

Reputation 8

Reputation Intangible Assets Competitive Advantage Long-term 8

Harvard Business Review

JANUARY 27, 2017

In reality, “handoffs” and transitions prove to be significant operational problems. Their loyalty and accountability belongs to top management. ” Firms look to leverage, amplify, and network autonomy into self-sustaining competitive advantage. The Autonomous Outsourcer.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

FEBRUARY 20, 2013

This striking gap signals an opportunity for companies: Secure a competitive advantage by building your employees' ability to succeed in the increasingly complicated labyrinths of today's — and tomorrow's — markets. In our experience, social entrepreneurs can be extraordinary role models in this regard.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Marshall Goldsmith

JANUARY 13, 2014

Future leaders will have to learn how to manage global production, marketing, and sales teams to achieve competitive advantage. Leaders who can make globalization work in their favor will have a huge competitive advantage. Organizations with technologically savvy leaders will have a competitive advantage.

Competitive Advantage 140

Competitive Advantage Globalization Diversity Technology 140

Harvard Business Review

JANUARY 25, 2017

They do more than hit their targets and push them through the sales funnel: They create an ongoing relationship that alters the trajectory of customers’ lives and companies’ operations. Competitive advantage has traditionally been about higher barriers to entry. Here’s what you need: Gravity Generators.

Strategy 8

Strategy Objective Influence Competitive Advantage 8

Harvard Business Review

DECEMBER 19, 2016

CEOs must be agile and adaptive, operating from a mindset of continual anticipation and appraisal in order to make timely investment decisions and oversee speedy execution. Yet companies across all sectors are trying to accelerate innovation so that they can break free from low-growth markets, differentiate, and sustain competitive advantage.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

JANUARY 3, 2011

For example, a Towers Perrin study conducted in 2007-2008 among 90,000 employees in 18 countries found that companies with the most engaged employees had a 19 percent increase in operating income during the previous year, while those with the lowest levels had a 32 percent decline.

Fixed Assets 15

Fixed Assets Competitive Advantage Commitment Definition 15

In the CEO Afterlife

MARCH 18, 2015

Thanks to Coke’s global reach, brand power, bottling network, and single-minded focus, I’m betting on Coca-Cola sustaining this competitive advantage. This vision establishes the principles for running a simple operation. Because of that, they are rewarded with brand loyalty. Their goal is to make accounting, simple.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Harvard Business Review

AUGUST 5, 2014

And that same transparency has radically shortened the shelf life of any new competitive advantage. “We’ll Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done.

P&L 11

P&L Banking Marketing Call Center 11

Strategy Driven

FEBRUARY 9, 2015

The receptionist or telephone operator. Accounting can play a major role in customer loyalty. EVALUATE how StrategyDriven gives you a competitive advantage. Provide specific and customized empowerment service training for everyone in the company (what is EACH employee allowed to do and say to a customer?).

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

JULY 16, 2013

Loyalty points. But together they account for more than $165 billion in purchasing power ( $110 billion in gift cards purchased, $48 billion in loyalty points earned, and more than $5 billion in product coupons redeemed). This is changing as coupons, gift cards, and loyalty points all become digital — and, more important, mobile.

Brand 9

Brand Loyalty Retail Technology 9

Harvard Business Review

AUGUST 16, 2016

There is no sustainable competitive advantage in chasing the next buy. To build lasting advantage, marketing programs that leverage big data need to turn to more strategic questions about longer term customer stickiness, loyalty, and relationships. Insight Center. Measuring Marketing Insights. Turning data into action.

Competitive Advantage 8

Competitive Advantage Credit Rating Short-term Long-term 8

Harvard Business Review

MAY 12, 2015

It was not the uniqueness of the iPhone that persuaded mobile operators to break from previous industry norms; rather it was the assured support of eager iPod buyers who would be happy to upgrade to this next-generation device. It is an advantage that does not derive directly from size, general brand strength, or even beautiful design.

Marketing 8

Marketing Competitive Advantage Brand Loyalty 8

Harvard Business Review

JUNE 24, 2015

Executives are bombarded with bestselling ideas and best practices for achieving competitive advantage, but many of these ideas and practices contradict each other. Should you create a blue ocean, be adaptive, play to win — or forget about a sustainable competitive advantage altogether?

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

APRIL 24, 2012

MBM utilizes multiple, complementary business models in the same industry and brand to build competitive advantage in analyzing and anticipating demand in order to defend, acquire and create new profit pools. Technology companies have done this particularly well. Analytics and Advertising models. Services models.

Business Model 9

Business Model Advertising Retail Supply Chain 9

Harvard Business Review

JUNE 26, 2017

Each of these companies has aligned and integrated its culture and brand to create a powerful engine of competitive advantage and growth. When you think and operate in unique ways internally, you can produce the unique identity and image you desire externally. Just as brands differ, there is no single right culture.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

NOVEMBER 27, 2013

Second, rising labor costs and stronger currency are reducing the appeal of high-volume Chinese manufacturing, and nudging more companies to move operations closer to their headquarters or their customers. Third, the demand for more personalized experiences, nurtured by our highly customizable digital devices, is on the rise.

Offshoring 8

Offshoring Productivity Products Competitive Advantage 8

Harvard Business Review

JANUARY 29, 2013

Microsoft's rise was also abetted by two other sources of competitive advantage: network effects and switching costs. Devices from Samsung, HTC, Coolpad, and lots of other manufacturers using Google's Android operating system now account for 75% of the global smartphone market. Hustle is their style and their strategy."

Strategy 9

Strategy Porter Christensen Mauborgne 9

Harvard Business Review

AUGUST 17, 2016

Social listening competency will be critical to competitive advantage in the digital age. A manufacturer of baby strollers, for example, operated for years on the assumption that it owned an acutely defined brand positioning, with “no nonsense” being one of the core brand associations.

Media 8

Media Sample Brand Marketing 8