article thumbnail

The Factors That Influence Acceptance Of AI In Hospitality

The Horizons Tracker

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits. .

Hotels 104
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Invest in Technology.

Airlines 188
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

When Fear Shows Up

Lead Change Blog

My wife Karalee and I were in Santa Cruz for a conference with my long-time technology friends where we spent the weekend collaborating and discussing the future of technology and innovation. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone.

Hotels 150
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 130
article thumbnail

We Should Avoid The “Turing Trap” With AI And Continue Making Humans Indispensable

The Horizons Tracker

The authors argue that a more powerful alternative future is one in which humans are augmented by technology. “Instead, we should be using this opportunity to rethink how we do things and how we can use technology to take care of the more routine tasks and free up humans to really add value to the customer.”

article thumbnail

Updates from the CMI Sri Lanka Board

Chartered Management Institute

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. Dileepa de Silva for the completion of 25 years of membership.

article thumbnail

Steve Yastrow: An interview by Bob Morris

First Friday Book Synopsis

Management guru Tom Peters said, “When Steve Yastrow writes, I pay close attention,” and called Brand Harmony “compelling and powerful,” and We a “superb book.” Steve’s fresh, provocative approach to marketing, […].

Tourism 80