Harvard Business Review

NOVEMBER 20, 2018

Perhaps the best-suited institutions to manage digital data are banks. In a sense, banks are already data guardians. Moreover, banks have experience in safeguarding privacy through their commitment to confidentiality. Moreover, banks have experience in safeguarding privacy through their commitment to confidentiality.

Banking 9

Banking Competitive Advantage Business Model Airlines 9

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. The turnaround can’t be attributed to a bold, Da Vinci-esque initiative such as new carbon fiber aircraft, the pioneering of new markets or even low-cost innovation. airlines earned an estimated $12.4

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

DECEMBER 8, 2011

We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India.

Innovation 19

Innovation Incubator Banking Hypercompetition 19

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

FEBRUARY 1, 2011

In a recent issue of The New Yorker , Atul Gawande, the gifted writer and accomplished doctor, published yet another of his must-read accounts of the health-care crisis and the innovators trying to change things for the better. Now that's an effective prescription for innovation! They can learn about banking.

Training 17

Training Skills Airlines Health Care 17

Harvard Business Review

APRIL 4, 2012

"We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in ways other cannot.And I think that regardless of who is in what job those values are so embedded in this company that Apple will do extremely well," he concluded. It's about a set of personal beliefs that define why the bank does what it does.

Banking 19

Banking Airlines Retail Advertising 19

Harvard Business Review

NOVEMBER 7, 2013

I recently worked with a retail bank that was trying to reduce the number of in-bound customer service calls pertaining to how a specific line of credit worked. I predict you will see more creativity, innovative thinking, and breakthrough solutions for you to better serve your customers. Creativity Innovation Product development'

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. For me, the point of his story was simple but profound: empathy is the engine of innovation. These are exactly the sorts of soul-destroying experiences that energize innovators.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

FEBRUARY 4, 2015

To see that larger picture, let’s locate Apple within its larger context as a once disruptive innovator that’s now essentially an incumbent. A fundamental tenet of disruptive innovation is that established firms normally do not react to disruptors. And for a good reason.

Report 8

Report Disruptive Innovation Banking Insurance 8

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 13

Stage-Gate Airlines Brand Loyalty 13

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. This has all changed.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. When Innovation Is Strategy. Strategy'

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

SEPTEMBER 27, 2011

A friend who has worked for decades at the Bank of America told me that the company fully understood the poor loans it was making. The people working for the bank weren't idiots. As these examples illustrate, CEOs not only need a new set of beliefs , they need the courage of their convictions to act on those beliefs.

CEO 14

CEO Benchmarking Long-term Banking 14

HR Digest

SEPTEMBER 1, 2020

Recent weeks have seen a spate of layoffs being announced by the retail, beverages and the airlines industries totaling nearly 200,000 in number. MGM Resorts International, United Airlines and Coca-Cola are the latest to announce that the furloughed employees have been let go. Some large European banks have announced imminent layoffs.

Industry 75

Industry Airlines Retail Banking 75

Harvard Business Review

AUGUST 7, 2018

Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” I’ve assisted a rural bank which decided that its target customer was “commercial family farms.” That is, what the organization wanted from employees.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. Similar waves of innovative applications of technology (e.g., As with American Airlines, each competitive advantage with IT is temporary.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JUNE 23, 2016

But compliance with regulations isn’t only demanded of banks. Compliance professionals work in every kind of business – from health care companies challenged by legislation to food companies under a regulator’s watchful eye to airlines obliged to track anti-terrorism data.

Compliance 10

Compliance Drucker Banking Cost 10

Harvard Business Review

DECEMBER 20, 2010

In business, strategic alliances and partnerships are solidified through sharing of certain assets, such as airline alliances combining frequent flyer mileage plans or airport lounges, and exchanges of others, such as employee teams from one company helping another.

Finance 14

Finance Strategy Banking Retail 14

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. For Chilean bank BCI, common purpose is about developing trust-based customer relationships that last a lifetime. Leaders at the bank tell a story about a lottery winner who was deciding who to entrust with his prize money.

Banking 14

Banking Airlines Compliance Bond 14

Harvard Business Review

AUGUST 27, 2015

Senior executives in even chronically low-performing sectors (such as airlines) can be successful and well-remunerated. And even if some firms have been stuck at the top of supposedly dynamic industries (Microsoft, Apple) for a rather long time, others have used innovation to rise rapidly (Facebook, Twitter). economic performance.

ROIC 8

ROIC McKinsey GDP Company 8

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 21, 2011

In theory and practice, having your airline or local store quickly acknowledge and respond to constructive complaints can be wonderful. But you should be more innovative in making how you handle complaints with efficacy and grace, as well. Everyone looks good. Not to do so is perverse.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. BancAlliance, a consortium of community banks, has partnered with Lending Club, a peer-to-peer lending marketplace. .” Companies that go this route use preexisting digital platform tools to engage their networks.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

JUNE 27, 2012

A list of the top 20 banks today contains only seven that were on the list a decade ago. A similar pattern hold for airlines. My colleagues and I at Bain & Company have been tracking this for forty years, and we have never seen companies losing their leadership positions as quickly as they are today. And for telecom.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

APRIL 8, 2015

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. Why is it that?

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

OCTOBER 18, 2016

If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. Today, for example, many banks, insurance companies and law firms are exploring how they might exploit blockchain technologies.

Tools 8

Tools Competitive Advantage Operations Technology 8

You're Not the Boss of Me

MAY 11, 2009

When you are trying something new and the risk of failure is high In any enterprise, innovation is crucial to growth and sustainability. Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

OCTOBER 30, 2014

One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e., The fundamental truth about technological innovation is that it needs to help sales people make better decisions on the front lines. A cargo airline provides another example.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

OCTOBER 18, 2016

They may choose it for other reasons, for example, to encourage cooperation or innovation. It has resulted in higher prices in the airline and banking industries. Maybe it’s not a conscious choice at all. Still, other empirical studies have identified anti-competitive effects of common ownership.

CEO 8

CEO Asset Management Cooper Industry 8

Harvard Business Review

MAY 18, 2012

Especially after looking at Sophie's Diana books, the airline ticket stubs, and her passport stamps. In each case, the manifestation would be accompanied by some extravagant gift to a shelter for the homeless or a local food bank. We assumed that the girls would eventually conclude that this was Sophie manifesting in the world.

Marketing 11

Marketing How To Brand Travel 11

Strategy Driven

FEBRUARY 4, 2011

Sweeping reforms by Wall Street and the Securities & Exchange Commission (SEC) are needed, forcing firms to separate their investment banking business from their stock advisory business. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. Cargo theft costs the U.S. Yet, only 5.1%

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

APRIL 22, 2016

” According to the 2016 Airline Quality Study , the number of complaints filed by travelers on U.S. airlines in 2015 was the highest since 2000. Consumers are notoriously irate when it comes to the services offered by cable companies, health insurance firms , and banks. Take the example of Disney. Let’s recap.

Airlines 8

Airlines Insurance Industry Survey 8

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors. Distributed Database. Related Video.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

SEPTEMBER 12, 2012

And to them, notions like distributing power to everyone, working in extended community to get things done, or allowing innovation to happen anywhere and everywhere are, well, ridiculously obvious.

Strategy 18

Strategy Disaggregation Reis eBook 18

Harvard Business Review

JUNE 20, 2014

This popular triumph of the “ heuristics and biases ” literature pioneered by psychologists Daniel Kahneman and Amos Tversky has made us aware of flaws that economics long glossed over, and led to interesting innovations in retirement planning and government policy. Risk modeling in the banks grew out of probability theory.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

MARCH 8, 2018

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Health Care 8

Health Care Retail Strategy Licensing 8