Persuasive Powerhouse

AUGUST 29, 2010

Set an example for self-care and managing priorities. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Skip Prichard

OCTOBER 28, 2019

Nick Liddell is Director of Consulting and Richard Buchanan is Managing Director and a founding partner. 25 Provocative Questions to 25 Creative Leaders. Wild thinking is what happens when you pose 25 thought-provoking questions to 25 intelligent, creative leaders in organizations as diverse as Google, Gap, Time Out and Twinings.

Wilde 66

Wilde Brand Open-book Creativity 66

Strategy Driven

FEBRUARY 11, 2016

Whether or not that outlook begins to uptick not only depends upon how agile, adaptable, creative and resourceful entrepreneurs can be in planning for, or reacting to, market conditions, revenue and brand-building opportunities and other key concerns, but also how well they maintain a forward-thinking mindset. Transparency. About the Author.

Entrepreneur 50

Entrepreneur Loyalty Airlines Advertising 50

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

OCTOBER 18, 2013

The same planning process that nurtures Crisis Preparedness can and must also accommodate for Crisis Management. This is regarded as a premiere textbook case of quality crisis management. Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. Product Contamination-Damage.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. But not ever as fast as the manager wants!” ” “Where is the manager?” ” “I’m Toshi. It gets better.

Case Study 8

Case Study Airlines COO CFO 8

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Learn about art, nature, and other things which would nourish your creativity and a keen eye for beauty. This is an excerpt from Leaderology by Dr. Oleg Konovalov.

Leadership 92

Leadership Diversity Learning-by-Doing Licensing 92

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. How creative must we become in the New Order of Business? This book states the case for more of a macro-focused approach to management. Formerly sainted icons went down in disgrace. How far will we go to excel?

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. The most creative approaches will get the most attention.

Press Release 100

Press Release Discount Sharpe Advertising 100

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

NOVEMBER 7, 2013

More than a tool for differentiation, it is a tool for spurring creative thinking. Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. How do your customers provide feedback? .

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. Empirical Creativity. So we should expect these leaders to be highly creative — to create new, wonderful products.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Harvard Business Review

DECEMBER 2, 2016

Over the past 10 years, the hospital’s managers have transformed their institution from the usual, grim, human-repair shop into a bright and comforting place. For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

OCTOBER 12, 2016

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 5, 2014

Despite our best efforts, most organizations operate disjointedly. Moving an idea forward is not just a matter of persuasion, but also of managing the connections between constituencies. You need the right mix of cohesion and diversity in order to achieve both innovation and operational efficiency. Managing people'

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

NOVEMBER 5, 2014

Despite our best efforts, most organizations operate disjointedly. Moving an idea forward is not just a matter of persuasion, but also of managing the connections between constituencies. You need the right mix of cohesion and diversity in order to achieve both innovation and operational efficiency. Managing people'

Organization 8

Organization Airlines Prahalad Hamel 8

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. There is some tension in this independence, but with thoughtful management, we’ve been able to bring out best in both organizations. What makes it work for our company?

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? For most pilots, automation usually ensures that operations stay well within safe, predictable limits. Pilots spend much of their time managing and monitoring, rather than actively flying, their aircraft.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Insight Center.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

OCTOBER 21, 2014

The struggle of the old management model is playing out before our very eyes. Hierarchical command-and-control is slow and operates less on incentives for solutions than on avoiding criticism or mistakes. Institutions and even nations will never meet these challenges alone, and especially not with yesterday’s management approaches.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. Embrace your organization’s humanity.

Levitt 10

Levitt Christensen Competitive Advantage Welch 10

Harvard Business Review

DECEMBER 9, 2015

Managers often decide that the real issue for employees is how much money they make. Most employees are not coin-operated, and more money does not lead to more engagement. The work itself is often routinized to the point where people have no chance to exercise their own judgment or creativity. Look again at the top figure.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

DECEMBER 23, 2016

” Members from each partner organization rate the alliance in areas related to strategic fit, operational fit, and cultural fit. Similar failures among cockpit crews can lead to airline crashes. Focus your conflict-management resources where it matters most.

Productivity 8

Productivity Products Survey Strategic Fit 8

Harvard Business Review

JANUARY 28, 2016

This is a stifling tax on a company’s capacity to find creative approaches to solving unmet customers’ needs. As such we struggle with the tension between the desire to boost innovation and the need to operate under increasing regulation. Optimization vs. Rationalization. But it doesn’t end there.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

NOVEMBER 26, 2015

It takes a careful mix of mission, management, and culture. buying an airline ticket or configuring a printer). And when employees feel they can bring both their heads and their hearts to work, innovation and creativity thrive, and customers notice that employees authentically care about them. Insight Center.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

NOVEMBER 15, 2013

Let nature take its course, bailout without bankruptcy, and managed bankruptcy. They each had strong arguments in their favor: The consideration for nature taking its course was that the companies had been very badly managed for many years, and people needed to take responsibility for failure. How do you trade those things off?

Process 8

Process Uncertainty Analysis Industry 8

Harvard Business Review

DECEMBER 11, 2013

Yesterday, with the help of the company’s PR firm, Wrigley & Walters, the airline had launched its first Twitter contest: The person who posted the most creative tweet using the hashtag #CanJetLuxury would win two round-trip tickets to any of the company’s destinations. Crisis management Social media' Both looked flustered.

Case Study 8

Case Study PR Crisis Media 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise. The following is a guest piece by Jessica Leitch, David Lancefield, and Mark Dawson.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’” said another.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

OCTOBER 13, 2017

Company founders would seem to be a natural fit for change management programs. From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. Without these, I believe change management is impossible. Max Oppenheim/Getty Images. The answer is, they can’t.

Company 8

Company Objective Construction Industry 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. When you think and operate in unique ways internally, you can produce the unique identity and image you desire externally.

Brand 8

Brand Company Operations Merchandising 8