Coaching Tip

JANUARY 27, 2011

His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. General Electric and HCL Technologies provide a good counter example. At HCL Technologies, and India-based IT company, the corporate culture springs at least partly from a broader Asian idea of cooperative action.

Succession 113

Succession Welch Leadership Diversity 113

Harvard Business Review

MARCH 19, 2015

Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. However, 63% said the pace of technological change in their workplaces is too slow, primarily due to a “lack of urgency” and poor communication about the strategic benefits of new tools.

Technology 8

Technology CRM Training System 8

Harvard Business Review

APRIL 26, 2011

B2B companies serve a more complicated set of customer roles — including influencers, purchasers, and implementers — whose needs vary significantly. That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

MARCH 11, 2013

Last month, when I tweeted to American Airlines about a delay, no one tweeted back to me and no one realized that the tweet was also from a long-standing AAdvantage Gold member. It may seem simple to combine these discrete data sets into one holistic customer profile, but there are major technology obstacles brands need to get past.

Brand 16

Brand Advertising Airlines CRM 16

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Strategy Driven

NOVEMBER 7, 2011

In his book entitled Influence by Robert Cialdini he explains that one of the most influential words in the English language is ‘because’. As facilitator, consultant, and coach she shapes and builds corporate competencies for major corporations such as General Motors, MB Financial, and United Airlines.

Strategy 70

Strategy Kotter RASCI Motivation 70

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). If you are in the business of making carburetors you are at risk of technological innovation putting you out of business.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

SEPTEMBER 7, 2017

Perhaps not surprisingly, American Airlines leads in magnitude for U.S. airlines — but not by as much as you would think. Simply put, this is the aggregate of all digital measures (visits, page views, social media views, social media visitors, etc.). Digital share. This is where it gets interesting for U.S.

Airlines 8

Airlines Hedge Metrics Consensus 8

Harvard Business Review

JUNE 29, 2016

In the oil industry, for example, what used to be weeks of inspection work now takes just days, thanks to drone-based thermal imaging and gas “sniffer” technology to inspect oil rigs and pipelines. Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections.

Competitive Advantage 10

Competitive Advantage Company Outsourcing Analysis 10

CO2

JUNE 29, 2010

For leadership practitioners, this research shows that merely occupying positions of authority grants leaders a certain amount of influence over the actions of their followers. Leaders need to use this influence wisely. Storage Technology Corporation (“StorageTek”) and U S WEST Inc. from the University of Washington.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

SEPTEMBER 10, 2014

In an earlier age, “general purpose technologies” such as electricity and communications networks were recognized by economists as their own category because they provided vital inputs for all kinds of businesses, revolutionized the way business was conducted in general, and literally redefined what it meant to live in modern society.

Transportation 8

Transportation Price Airlines Retail 8

Harvard Business Review

OCTOBER 18, 2016

Note that whether the technology used is “leading edge” is secondary. If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

MARCH 11, 2013

Last month, when I tweeted to American Airlines about a delay, no one tweeted back to me and no one realized that the tweet was also from a long-standing AAdvantage Gold member. It may seem simple to combine these discrete data sets into one holistic customer profile, but there are major technology obstacles brands need to get past.

Brand 9

Brand Advertising Airlines CRM 9

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. Decision making Information & technology Strategy' In a complex system, however, elements can potentially interact in different ways each time because they are interdependent.

Budgeting 10

Budgeting Information Technology System Library 10

Harvard Business Review

AUGUST 1, 2016

So we partnered with Virgin Atlantic Airways on a field experiment to understand how the behavior of employees—in this case, airline captains—influences fuel efficiency, and how low-cost company interventions can influence their behavior. Importantly, however, captains in this group reported 6.5%

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

FEBRUARY 13, 2014

That is, the people who hold positions of stature within a company’s hierarchy, to whom several individuals report, and whose influence comes in great measure from the positions they hold. It may be a key salesperson, who because of some unique connection with customers exerts a powerful influence on the organization’s go to market strategy.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. Moreover, new technologies are helping cushion the effect of transport strikes by allowing people to work from home or share car rides. GDP grew by 1.9%

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

JULY 27, 2017

What cross-channel customer behaviors can mobile help impact and influence? Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. Sponsored by DXC Technology. Insight Center. Crossing the Digital Divide. Think about Airbnb.

Strategy 9

Strategy Metrics Forrester Brand 9

Harvard Business Review

FEBRUARY 1, 2013

Companies are now taking advantage of this new marketing reality, becoming more skilled at getting their customers to advocate for them, create peer influence in their markets, and make important contributions in areas like product development and services. Think Apple, or Southwest Airlines, or for a more recent example, Zipcar.

Social Capital 9

Social Capital Review Software Marketing 9

Harvard Business Review

MAY 19, 2016

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents?

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

JANUARY 28, 2015

That wasn’t as magical as it might seem, he argued in the 1979 piece, since the required technologies already existed in some form or other. More than 40 years after Southwest Airlines went public, tens of thousands of passengers fly daily with legacy carriers.

Porter 8

Porter Power Competitive Advantage Film 8

Harvard Business Review

OCTOBER 13, 2014

In fact it was a truly bipartisan coalition that drove the de-regulation of the trucking and airline industries in the 1970s. Just as there are best practices in compensation or writing code, there are best practices in influencing public policy. Government Technology'

Business Model 9

Business Model Hotels Venture Capitalist Transportation 9

Harvard Business Review

AUGUST 11, 2015

Leading technology companies are increasingly soliciting their users to take political action on their behalf to defend controversial business models from regulation, support new programs, and promote their moral values in active political battles. We’re being introduced to a new lever of corporate influence on democracy.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

DECEMBER 4, 2015

We’re an airline,” and a clean, VW-style ad that shows a Jetta with the text: “We’re sorry that we got caught. Of course not. Now that we’ve been caught, we’re trying to make you think we care about the environment.” But it just hasn’t happened.

PPM 8

PPM Policies Engineering Airlines 8

Harvard Business Review

SEPTEMBER 4, 2012

New, democratizing technological tools combining with the established, powerful distribution and networks of established business meant that we could go further than ever before. For airlines: I understand that flight schedules get messed up due to unforeseen circumstances. This was a cause for celebration. Here's what I mean by that.

Senge 8

Senge Efficiency Airlines Follow-up 8

Harvard Business Review

AUGUST 1, 2016

Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. The good news is that love isn’t as absent from our organizations as one might think.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

SEPTEMBER 7, 2015

People Express, for example, is a business simulator that provides players with a rich inside perspective on starting and managing an airline. Hiring policies influence morale, productivity and turnover, marketing efforts shape demand growth, and competitors fight back.

Seminar 8

Seminar Learning Curve Strategy Comparison 8

Harvard Business Review

MAY 19, 2015

.” We have known they do since they were introduced among British miners whose industry had been disrupted by new technology. They wanted to hear about Semco, Southwest Airlines, Gore Tex, HCL. That study appeared in 1951, long before Stayer’s memo. They wanted to hear about Zappos. Zappos’ War on People Management.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

SEPTEMBER 23, 2016

The entire industry obsesses each year, even each week, with reports of unit sales of cars, influencing the behavior of auto producers, suppliers, channel partners, industry analysts, and investors. When things change, outmoded metrics can threaten a firm’s survival. Consider the automotive industry. For years, U.S.

Metrics 8

Metrics Business Model Retail Automotive 8

Harvard Business Review

SEPTEMBER 27, 2018

Not just at the top of the organization, but two or three levels further down too — where key knowledge and influence often sits. British Cycling learned from the Royal Ballet to improve how they tour and McLaren to use technology better. Who has critical influence and knowledge? Stable stewardship. Disruptive experts.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. The company was quite active in the Houston community for many of the right reasons…but took its controls and influence too far. Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57