Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

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Airlines Magazine CEO Company 71

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

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Servant Leader Leadership Airlines Travel 150

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. In fact, we ask everyone to 'own it ,'" says Kelly. Include a section related to culture on each employee's annual performance appraisal.

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Airlines Committee Leadership Styles Magazine 65

Michael Lee Stallard

JUNE 12, 2013

Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. connection culture E Pluribus Partners employee engagement human value intentional connectors leadership business speaker connection connection cultures employee motivation fired up or burned out keynote speaker michael lee stallard'

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Development Workshop Airlines Stress 334

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. In fact, we ask everyone to 'own it,'" says Kelly. Include a section related to culture on each employee's annual performance appraisal.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business.

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Airlines Video CEO Innovation 252

Jesse Lyn Stoner Blog

APRIL 3, 2012

And he was confident that he had put together the right leadership team to take them there. Consider the seamless transition at Southwest Airlines when Herb Kelleher stepped down as president because the vision had been internalized through out the company. Personality is not the issue. And when they leave, the magic disappears.

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Airlines Loyalty Motivation Strategy 228

HR Digest

DECEMBER 26, 2019

He believes that connecting with people who work with you is the crux of leadership. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Culture can be an enabler, and that’s the power we want to unlock at Mastercard, he says.

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Mayo Human Resources Airlines Agility 98

Lead Change Blog

MAY 27, 2016

A survey of leadership and workplace articles today will inevitably find people encouraging each other to find their passion in their work. Having an attitude of fun in the workplace is not an individual initiative; it’s a cultural belief supported by leadership and intertwined with everyone’s collective attitudes and personalities.

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Sports Airlines Wilde Environment 170

Rapid BI

APRIL 9, 2015

Gamification in Leading and Development Gamification, the framing of an activity like a game to make it more motivating is not a new concept. The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) The post Gamification in leadership and development appeared first on.

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Development Airlines Leadership Motivation 28

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. Leadership Tip: Know your leadership style and the circumstances where you are at your best. Accountability can be a great motivator! Subscribe to Leadership Insights , the blog that transforms. It kept us connected. Boost Your Positive Intake.

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Open-book Self-aware Books Airlines 143

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

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Succession Maslow Motivation Airlines 261

CO2

JANUARY 2, 2013

Southwest Airlines prides itself on being the low-cost provider, and being the low-cost provider helps them make focused decisions. Athletes motivate their team members by showing their energy. Dynamic speakers motivate their audience with energy and enthusiasm. Like a lot of things in life: less is more.

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Airlines Energy Executive Coaching Cost 130

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. 10X Leadership Behaviors. Fanatic Discipline: Extreme consistency of action.

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Contingency Plans Collins Creativity Airlines 279

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. Live Chat Online. Customers always have and will be the most valuable asset of every successful business. Visit our customer service training programs.

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Quality Succession White Paper Customer Loyalty 182

Lead Change Blog

FEBRUARY 17, 2016

When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released. Fun Leaders Are Real. Kevin and Jackie Freiberg’s great book, Nuts! Fun leaders are about light.

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Six Sigma TQM Airlines Wilde 150

Coaching Tip

OCTOBER 28, 2015

If you can't motivate people to change, you can't change the organization. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. Unfortunately, there are too many healthcare organizations where both the board and key leadership are risk averse.

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Health Care Management Airlines Long-term 70

Chart Your Course

SEPTEMBER 21, 2015

Employee Motivation Tips Studies have shown that happy employees are more productive than unhappy employees. These often include airline miles, concert tickets and gifts. The post Boost Your Business by Offering These (Affordable) Employee Perks appeared first on Leadership Speaker and DISC Training. Share credit card perks.

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Class Airlines Bottom-up Survey 100

HR Digest

NOVEMBER 17, 2018

As a manager, never neglect the motivation that comes with rewards, recognition and good pay. Studies show that these rewards [no matter how small] do motivate employees a great deal. Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity.

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Productivity Products Metrics Micromanagement 69

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. What Leaders Need To Do To Create A Thriving Organization The Language Of Leadership.

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Succession Politics Delegation Commitment 269

Sales Wolf Blog

NOVEMBER 1, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

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Blog Middle Management Talent Management Human Resources 157

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. They take dissent personally–as a threat to their leadership or intelligence. Motivate yourself–Be driven to self-achievement and self-improvement. 5 Step Personal Development Process.

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Emotional Intelligence Self-aware Airlines Insurance 102

Strategy Driven

AUGUST 3, 2016

In today’s fast-paced and ever-changing business environment, leaders must stay motivated. Motivated leaders consistently seek out new ideas to improve the business and are very aware of what the competition is doing. When you have motivated executives, you have motivated employees. They set the example for others.

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Execution Tactics How To Loyalty 50

Marshall Goldsmith

MARCH 28, 2016

At one recent convention, I had the opportunity to listen to incredibly smart, prepared HR professionals who had done their homework about the topic of engagement and important related factors like: quality of leadership, fair compensation, recognition programs, needed training, and effectively communicated corporate values.

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Airlines Video Human Resources Blog 70

First Friday Book Synopsis

AUGUST 21, 2011

Here is an excerpt from an article co-authored by Jon Katzenbach, Laird Post, Jonathan Gruber, and Aurelie Viriot, featured by The Katzenbach Center at Booz & Company.

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Motivation Article Company Goal 70

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 6) Give trust away.

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How To Airlines Media Innovation 110

Marshall Goldsmith

JULY 19, 2016

As his first official act at Ford, Alan brought his leadership team together and asked them to share their top five priorities for their companies, and assess the progress of each priority using a green-yellow-red scoring system for good-concerned-poor. On American Airlines alone, I have over 11 million frequent flyer miles.

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Video Airlines Human Resources CEO 70

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. When I’m not motivated is the worst time to try to pump myself up. Where Do You Do What You Do? How do I clear the roadblocks ?

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Productivity Products Tips Travel 159

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

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Airlines Review Engineering Career 8

Strategy Driven

JANUARY 17, 2014

A business that invests in empathy devotes itself to understanding the emotional needs and motivations of its customers, and aligns itself to meet them. We know human motivation is extremely complex – typically people don’t say what they think, or even think what they report. All airlines are the same, except for their people.

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ROE ROI Letter Airlines 50

Harvard Business Review

NOVEMBER 25, 2015

Reshaping the workers’ motive resulted in better performance. The work of many researchers has found that the first three motives tend to increase performance, while the latter three hurt it. Play is when you are motivated by the work itself. Indirect motives, however, tend to reduce it.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. The move is aimed at leading by example, motivating employees and ensuring business viability in the short-term.

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Short-term Committee Incentives Long-term 59

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. And so it goes with organizations striving to progress from the “As Is” to the “To Be”…struggling to align the goal with the motivation, the vision to the plan.

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Airlines Proposal Planning Travel 410

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. The move is aimed at leading by example, motivating employees and ensuring business viability in the short-term.

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Short-term Committee Incentives Long-term 52

Strategy Driven

NOVEMBER 27, 2013

Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in an individual employee’s skill or motivation. All airlines are the same, except for their people. About the Author. The Big Picture of Business: The Colonel and Me.

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Competitive Advantage Bottom-up Airlines Project 59

Harvard Business Review

OCTOBER 17, 2011

So when it comes to motivating employees to change, it should be no surprise that leaders who rely on rationality typically spend time and energy on the wrong things, send messages that miss the mark, and create frustrating unintended consequences. So rational leaders don't tap into the primary motivators of up to 80% of their workforce.

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Motivation Gordon Sharpe Airlines 15

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. Take A Look Leadership Lessons Podcast Leadership Lessons Podcasts : Scott Eblin, executive coach, speaker and author of The Next Level: What Insiders Know About Executive Success, 2nd Edition , talks with top business and organizational leaders. Click Here.

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Travel Blog Executive Coaching Learning-by-Doing 236