Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. DIY chain Lowe’s, for example, is building 3D printers that print in zero gravity, thus opening up entirely new markets for themselves. This is where the established player reigns. It pays the rent.

Innovation 222

Innovation Organization Bottom-up Airlines 222

Skip Prichard

MARCH 3, 2021

That’s why I was fascinated by Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World by Stephen Denny and Paul Leinberger. This is a cultural trend, a new definition of credibility and authenticity that bleeds over into the marketing realm.

Brand 113

Brand Storytelling Trends Content 113

In the CEO Afterlife

SEPTEMBER 8, 2015

One of the best sources of understanding is experience, such as in-market know-how, familiarity with competitors and customers, or expertise in leading during turbulent times. When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Airlines Information 100

Tanveer Naseer

DECEMBER 19, 2017

To minimize backlash and not violate trust with customers, employees, and other stakeholders, it’s crucial that a company only takes a stand that reflects its purpose, values, and, importantly, its operational practices. They are adept at seeing through crafted messaging, political rhetoric, and marketing hype.

Brand 220

Brand Politics Letter Participative 220

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Aligning what is delivered with what is marketed is also important and something Southwest does well.

Airlines 40

Airlines Class Price System 40

Harvard Business Review

NOVEMBER 23, 2011

The capacity to operate a 747 is incompatible with social media smarts. The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers.

Airlines 15

Airlines Media Travel Marketing 15

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Instead of getting into a price war or squabbling over a shrinking market, both disruptors and incumbents find new ways to create value. Which brings us back to the airline industry. Finally, they would take over the international air travel market.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Great Leadership By Dan

JUNE 16, 2012

To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate. For instance, a hospital CEO built several valuable connections with some airline industry executives who had deep expertise in logistics. Innovation and the Ghost Organization.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Tanveer Naseer

SEPTEMBER 17, 2013

In other words, in our pursuit to create meaning through our shared efforts, we need to ensure that we’re creating value not just for our customers or shareholders, but also for our employees, if not also for the community in which we operate. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

CO2

AUGUST 2, 2011

There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort. Yes, I believe that there should be no more overpaying for airline tickets, being stuck in a bad seat, or having a trip ruined by others.

Travel 98

Travel Books Airlines Budgeting 98

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. operating at around 30-40% of normal levels. Shifting sands.

Reis 68

Reis Transportation Real Estate Tourism 68

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. Household income and savings are ultra-low in most global markets. airline and hospitality sectors) are making immediate changes including implementing drastic cuts to Chief Executive Office and senior executive pay.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. Household income and savings are ultra-low in most global markets. airline and hospitality sectors) are making immediate changes including implementing drastic cuts to Chief Executive Office and senior executive pay.

Short-term 52

Short-term Committee Incentives Long-term 52

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Coaching Tip

DECEMBER 27, 2012

SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. Examples of how this conscious capitalism plays out: Whole Foods Market has found that it is far more important for leaders to have high EQ ( Emotional Intelligence ) than high IQ.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. From an operations standpoint, they use Boeing 737's for every flight, simplifying training and maintenance. What's not to like?

Airlines 10

Airlines Brand Short-term Price 10

Coaching Tip

JANUARY 27, 2011

His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. One can hardly imagine a decentralized decision- making process in his operations. GE is known for its diversity and ability to function competitively in many markets. Many-market organization.

Succession 113

Succession Welch Leadership Diversity 113

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. RIM has been losing market share in the smart phone market to Apple and sellers of Google’s Android system. Learning from Southwest Airlines: Nurturing a Culture of Volunteerism. Further Reading: Blog posts on Culture Change.

Leadership 51

Leadership Airlines Collins Price 51

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

OCTOBER 31, 2016

For many executives battling through economic headwinds in emerging markets, the answer tends to be wherever they think someone will provide the strongest boost to top-line growth, which usually means hiring an additional sales or marketing manager to support the commercial front lines. Somewhere else?

Marketing 8

Marketing Channel Management Incentives Survey 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency.

Development 100

Development Argyris Learning-by-Doing Innovation 100

HR Digest

OCTOBER 6, 2018

In a market scenario where competition is intense, this could help organizations gain a competitive advantage as the existing talent pool is able to meet future demands. Special hours of service eligibility requirements apply to airline flight crew employees. Train Employees for Management & Additional Responsibilities.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Harvard Business Review

NOVEMBER 23, 2015

Marketing has entered its “uncanny valley” moment. Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. Sales & Marketing. And that’s off-putting. It’s worth trying to get right.

Marketing 8

Marketing Content Supply Chain CRM 8

Harvard Business Review

OCTOBER 19, 2012

Enamored by these numbers — and encouraged by a new wave of reforms to retail, airlines, broadcast, and power sectors — executives who previously ignored India are making a dash for it. As a consumer marketer, you're much better off thinking of India as a continent, much like Europe. Don't rely on a single India strategy.

Marketing 15

Marketing Market Segmentation Retail Travel 15

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 13

Airlines Brand Video Operations 13

Harvard Business Review

NOVEMBER 11, 2011

Superior operational excellence cannot be achieved or maintained with an iron fist. I oversee all aircraft, flight and customer service operations at Hawaiian Airlines. For any company, and especially any airline, operational excellence and customer service go hand in glove.

Airlines 14

Airlines Benchmarking Strategic Planning Operations 14

Harvard Business Review

APRIL 19, 2017

I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. Good marketing is not just about making promises; it’s also about keeping them. Honor customers’ “perceived contract,” not the company’s legal contract.

Company 10

Company Airlines Meyer Hotels 10

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced.

Airlines 8

Airlines Retail Loyalty Price 8

Skip Prichard

OCTOBER 28, 2019

He operates in a world where craft and artistry are real positives. There’s a tremendous body of management and marketing literature focused on the importance of purpose to organizational success. People aren’t obsessed with Southwest Airlines because of its brand purpose. Would you share a little about your ending point?

Wilde 66

Wilde Brand Open-book Creativity 66

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Business needs more masterpieces as markets are packed with low-value reproductions. This is an excerpt from Leaderology by Dr. Oleg Konovalov. Thirty Lessons I Learned About Leadership.

Leadership 87

Leadership Diversity Learning-by-Doing Licensing 87

Harvard Business Review

JULY 25, 2014

He claimed that based on this insight he could anticipate their market moves one or even two steps in advance. At the same time, we continued to invest in long-term product development and overseas markets, knowing it was unlikely he could follow us in the short term.”. expansion, out-maneuvering Adelson in the domestic market. “We

CEO 11

CEO Norton Airlines Short-term 11