Strategy Driven

AUGUST 26, 2019

These executives tell me frankly that they don’t have the revenue stream, the market share, or the margins their products and services deserve. Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. I call this obstacle The Disconnect.

Strategic Planning 57

Strategic Planning Company Attrition Planning 57

Tanveer Naseer

JULY 10, 2012

Perhaps the most interesting finding comes from a recent survey released last month by CareerBuilder which shows that while 81% of managers plan or have taken a vacation break this year, only 65% of full-time employees have plans to do the same. And if we do, we tend to bring work along with us.

Survey 206

Survey Attrition Creativity Stress 206

Tanveer Naseer

JULY 10, 2012

Perhaps the most interesting finding comes from a recent survey released last month by CareerBuilder which shows that while 81% of managers plan or have taken a vacation break this year, only 65% of full-time employees have plans to do the same. And if we do, we tend to bring work along with us.

Survey 206

Survey Attrition Creativity Stress 206

Harvard Business Review

JANUARY 21, 2015

Producing great products isn’t just about creativity and execution. Eli presented her work to executives and product owners in a two hour meeting. As the meeting progressed, the lead product owner got more and more agitated, and eventually exclaimed, “I can’t control any of these issues!”

Productivity 8

Productivity Products Organization Attrition 8

Harvard Business Review

OCTOBER 25, 2017

In the beginning companies sold products. A focus on products means a focus on selling running shoes. Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard.

Project 8

Project Productivity Products Health Care 8

Strategy Driven

NOVEMBER 28, 2019

Workforce management systems are some of the most revolutionary features that can handle everything online from HR to hour registration and scheduling with one single tool. HR is one of the departments that do not directly contribute to profits or productivity, yet it can take a huge chunk of a business’s operating budget.

System 65

System Management Compliance Attrition 65

Strategy Driven

NOVEMBER 10, 2010

Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge. Manager can avoid this by taking some steps now to prepare for the day when key workers leave.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

NOVEMBER 5, 2018

Productivity in the United States’ health care industry is declining — and has been ever since World War II. Administrative and operational inefficiencies account for nearly one third of the U.S. Westend61/Getty Images. As the cost of treating patients continues to rise, life expectancy in America is beginning to fall.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Drivers’ dislike of managers was high, and trust was low. But the effects of this approach can be powerful.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

NOVEMBER 23, 2018

They pursued a variety of tactics before the recession that were designed to fortify the firm when the downturn hit – moves both within sales and beyond like adding a low-cost channel to serve small accounts or simplifying the product assortment. billion vs. $1.2

Team 11

Team Price B2B Tools 11

Harvard Business Review

AUGUST 5, 2011

Managers spent a great deal of time on the plant floor watching Norman draw suggestions from the employees while asking questions about the jobs that they were performing. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.

Process 13

Process How To Attrition Operations 13

Harvard Business Review

MARCH 28, 2016

Instead of promoting, for example, Hershey’s Syrup, chocolate bars, and Hershey’s kisses separately, the company is running an advertising campaign that unites all Hershey branded treats in a single commercial, emphasizing the corporate brand name over individual product lines. Customer retention. Increased flexibility.

Advertising 8

Advertising Brand Company Attrition 8

Harvard Business Review

APRIL 1, 2013

Ferose became the managing director of SAP Labs India, one of fifteen global R&D centers of the German software giant SAP. At 35 years old, Ferose was the youngest-ever managing director of a global multinational firm in India — overseeing a staff of 4,000. In April 2010, V.R.

Innovation 9

Innovation Attrition Software Globalization 9

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The work improvements increased productivity substantially as measured by increases in operating income. Change management Organizational culture Strategy'

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. One of its business units, Fieldglass, provides insights and benchmarks to customers on external workforce management.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

SEPTEMBER 10, 2012

The work of polishing tiny diamonds was intricate, requiring great concentration, and dropouts meant spiralling production costs. Madhusudhan Reddy, VP of HR, has a major challenge on his hands: How do you hire, train, retain and develop productive, engaged employees and make the new unit cost effective? VP of Operations.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

JANUARY 9, 2014

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. Record growth and profitability, increased rep engagement, and near-zero attrition. We’ve also seen an increase in importance of network performance at the manager level. The results?

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Equally important is the fact that your China results are now reported in every top management meeting. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

MAY 19, 2017

Management consulting is a challenging environment in which to cultivate apprenticeship, because staff regularly jump from project to project and manager to manager. As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. ” Using Strengths-Based Development.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

FEBRUARY 12, 2015

There is a big, important change happening in digital product design. For a long time, there has been a clear split between business software (often called Enterprise or B2B ), and consumer software (B2C, or simply “products”). That split is increasingly irrelevant.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 11

Attrition CFO Deming Outsourcing 11

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. Markarian states, “You need strong company managers to set up remote sites.” In fact, costs go up initially. This will instill confidence and make them grow.”

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

FEBRUARY 11, 2011

Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. We redesigned our product and, more importantly, we redesigned our company. To customers, products and service matter. Everyone in the industry felt the impact.

Airlines 13

Airlines Chief Executive Officer Attrition Incentives 13

Harvard Business Review

JANUARY 17, 2018

I’ve experienced this problem both as a manager and as an employee. So in addition to overseeing our portion of the operation, I became a conduit, doing my best to build relationships between my staff and the folks at headquarters. This can contribute to attrition. Employees want to feel connected to one another.

Attrition 8

Attrition Self-aware Learning-by-Doing Emotional Intelligence 8

Harvard Business Review

SEPTEMBER 23, 2015

What would it look like if managers were as polite and nurturing to one another and their subordinates as they are to customers? So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. Identify the tending work.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. But few could see much progress.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Strategy Driven

FEBRUARY 4, 2020

According to a report by the Society for Human Resource Management (SHRM), the average cost of replacing a single employee can be as high as $4,425. Remember, the goal is to create a relaxed atmosphere without compromising productivity. Employee turnover is a common issue affecting both big and small firms.

How To 67

How To Absenteeism Guidelines Cost 67