N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 409

Blog Leadership Emotional Intelligence CEO 409

Great Leadership By Dan

MARCH 7, 2016

Business drivers examined include: Building high-performance cultures; engaging employees; cultivating a customer-focused culture; creating alignment and accountability; enhancing organizational talent; building strategic partnerships and relationships, driving process innovation and driving efficiency. Wellins, Ph.D.,

Diversity 120

Diversity Globalization Transportation Industry 120

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Our life cannot be measured from the bank balance but by service. Best Neil Ron Inspiring post! Success is temporal.

Blog 396

Blog Succession Influence Brand 396

Harvard Business Review

SEPTEMBER 16, 2014

In the past, a community bank would have a relationship with the businesses on Main Street, and when it came time for a loan, there would be a wealth of informal information to augment the loan application. And they are allowing new sources of capital such as peer-to-peer lending to replace traditional bank capital.

Credit Scoring 10

Credit Scoring Banking Dunning Metrics 10

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. These innovations helped the company deliver better customer service. Other employee innovation ideas were larger.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 12

Industry Company GDP Bottom-up 12

HR Digest

NOVEMBER 9, 2021

And they should prioritize doing so, as real data shows diversity of thought and perspective drives innovation and has a meaningful impact on invention, engagement and the bottom line. There are many opportunities for businesses to cultivate a culture where issues of S&B are not only embraced, but prioritized.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

And they should prioritize doing so, as real data shows diversity of thought and perspective drives innovation and has a meaningful impact on invention, engagement and the bottom line. There are many opportunities for businesses to cultivate a culture where issues of S&B are not only embraced, but prioritized.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Harvard Business Review

SEPTEMBER 16, 2014

In the past, a community bank would have a relationship with the businesses on Main Street, and when it came time for a loan, there would be a wealth of informal information to augment the loan application. And they are allowing new sources of capital such as peer-to-peer lending to replace traditional bank capital.

Credit Scoring 8

Credit Scoring Banking Dunning Metrics 8

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. By most of these metrics, the care compared well with others in the industry — but this wasn’t showing up in the overall satisfaction scores. A year earlier he had taken up his new post at Lakeland.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

NOVEMBER 7, 2011

This blog was written with Jay Terwilliger and Mark Sebell, managing partners at Creative Realities , a Boston-based innovation management collaborative. But did you ever see it as the central metaphor for what truly innovative organizations must do? So, we shelved the idea. And I made that decision.

CEO 11

CEO Net Present Value Banking Metrics 11

Harvard Business Review

JULY 1, 2016

At a time when digital technology is transforming one industry after another, large companies tend to view innovation and disruption as the result of breakthrough discoveries or technological wonders. Examples such as WhatsApp demonstrate that real-world innovation, in many ways, looks like an assembly line.

Technology 12

Technology Productivity Products Business Model 12

Harvard Business Review

AUGUST 22, 2011

By working 70-80 hours a week, taking business courses at night, and doggedly pursuing a jump to the professional track, I finally got a break, and moved into investment banking. Or as thought leader Jennifer Sertl writes, "innovation ultimately begins on the inside.". The term "disruptive innovation" has become an industry buzzword.

Disruptive Innovation 16

Disruptive Innovation Christensen Metrics Innovation 16

Harvard Business Review

JANUARY 26, 2012

ANZ Bank offers an example: a decade ago, the bank embarked on an effort described as a "unique plan of eschewing traditional growth strategies and recasting the culture of the bank to lift efficiency and earnings." Step 1: Establish a common understanding of culture and metrics for it.

Banking 15

Banking Competitive Advantage Incentives Metrics 15

Harvard Business Review

JUNE 8, 2018

Since then, we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks who follow technology companies. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

JULY 4, 2018

Chun Hin is a senior manager at a Hong Kong investment bank. Over the years, we have found, again and again, that a country’s English proficiency correlates closely with metrics of innovation and overall economic well-being. yagi studio/Getty Images. This research has helped us map global trends in English learning.

How To 15

How To Meyer Education Learning-by-Doing 15

Harvard Business Review

OCTOBER 8, 2014

Recognize that innovation requires failure. In a world where competitive advantage is increasingly short-lived, as Columbia Business School professor Rita Gunther McGrath has described , successful companies have to bake innovation into their standard processes. Here’s how to leverage that setback into even greater success.

Ries 14

Ries Open-book Competitive Advantage Education 14

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Adaptive performance manifests as creativity, problem solving, grit, innovation, and citizenship. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve Metrics emphasized speed.

Organization 12

Organization Tactics Call Center Metrics 12

Harvard Business Review

AUGUST 7, 2018

Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” ” Metrics were developed to monitor these, and targets were set before moving on. This dynamic perspective encourages openness, innovation and a preparedness to change.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

JUNE 11, 2012

We need a new model — one that is scalable but accommodates the uniqueness of each leader's techniques; one that is stable enough to permit the training of hundreds of leaders at once but dynamic enough to incorporate and distribute new practices and other innovations in real time. I banked it and keep watching it," she says.

Advice 15

Advice Hotels How To Leadership 15

Harvard Business Review

DECEMBER 19, 2012

The metrics. Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues. Tie your metrics to their impact on behaviors such as customer loyalty and increased sales that drive value.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

JANUARY 22, 2018

Meta-analytic studies reviewing 50 years of research suggest that personality traits such as curiosity, extraversion, and emotional stability are twice as important as IQ — the benchmark metric for reasoning capability — when it comes to predicting leadership effectiveness. Insight Center. The Risks and Rewards of AI.

Leadership 8

Leadership Short-term Agility Emotional Intelligence 8

Harvard Business Review

OCTOBER 21, 2013

Some innovative companies are connecting data traditionally used by banks to assess the credit score of loan applicants with information ranging from mobile phone usage data to online social media relations data, in order to better and faster assess the creditworthiness of a micro-loan applicant.

Credit Scoring 11

Credit Scoring Diversity Retail Media 11

Harvard Business Review

JULY 24, 2015

Fortunately for open innovation, the online environment makes it easy to overcome this problem. We applied it to an idea forum for a fictional company trying to develop a better mobile-banking application. In other words, less interaction meant more innovation. (We

Participative 8

Participative Software Innovation Diversity 8

Harvard Business Review

JUNE 11, 2012

We need a new model — one that is scalable but accommodates the uniqueness of each leader's techniques; one that is stable enough to permit the training of hundreds of leaders at once but dynamic enough to incorporate and distribute new practices and other innovations in real time. I banked it and keep watching it," she says.

Advice 13

Advice Hotels How To Leadership 13

Harvard Business Review

SEPTEMBER 13, 2012

Finally, even large projects can be broken up into what a banking client of mine calls "human bites." CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be. IT as Process Creator. Finally, changing central IT's role can generate widespread support.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JANUARY 18, 2016

The prospect of urban innovation excites the imagination. The messy truth is that cities are not the same, and even the most innovative approach can never achieve universal impact. The opportunities to innovate will differ greatly by segment. Yelp, Zillow, and Trip Advisor are examples of innovations in this context.

Real Estate 8

Real Estate Entrepreneur Finance Innovation 8

Harvard Business Review

FEBRUARY 23, 2016

As the incoming Chief Executive of Deutsche Bank, John Cryan, recently said in an interview: “I have no idea why I was offered a contract with a bonus in it because I promise you I will not work any harder or any less hard in any year, in any day because someone is going to pay me more or less.”

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

NOVEMBER 25, 2013

What happens to innovation and segmentation when serious organizations are challenged to assimilate and integrate 10X, 100X or 1000X more information about customers, clients, prospects and leads? That’s not good because Big Data promises to redefine the fundamentals of the 80/20 rule. From Data to Action An HBR Insight Center.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Miles Anthony Smith

NOVEMBER 7, 2019

Siege Media stands out from the rest by innovating the way they create their content. TopRank Marketing TopRank Marketing has been doing innovative and impactful work with interactive content and B2B influencers for huge brands like SAP, Dell, LinkedIn, 3M, and Oracle for over 18 years. In some cases, they stand to gain the most. (No

Marketing 105

Marketing Content Audience Brand 105

Harvard Business Review

MAY 23, 2012

bank observed that his organization had "a cultural indisposition to challenge" and that the task of "being a risk and compliance manager.felt a bit like being a man in a rowing boat trying to slow down an oil tanker.". First, CEO Jamie Dimon was widely acknowledged as the "ultimate chief risk officer of the bank."

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

AUGUST 5, 2014

Those steps helped the bank drive up loan volumes, a tangible bump the CMO could point to in discussions with other leaders. Companies across the spectrum are grappling with change as new technologies, innovations, and customer behaviors disrupt old business models. Become the organizational “glue” to deliver change. “If

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

OCTOBER 14, 2013

Clearly one reason is remittances: according to the World Bank, over $400 billion was sent back to developing countries in 2012. It is important to define the right metrics and measure them steadfastly. It is important that these reward incentives are aligned with the right performance metrics. Why does the diaspora matter?

Marketing 8

Marketing Strategy Metrics Incentives 8

Harvard Business Review

JULY 19, 2017

Companies like ANZ, the Australian-based banking giant, have made explicit commitments to adopt agile principles , while others like Zappos, are on the bleeding edge of organizational transformation. Many stopping points exist along the continuum from hierarchy to holacracy.

Agility 8

Agility White Paper How To Metrics 8

Harvard Business Review

JANUARY 12, 2017

Within a year, the center I managed was in the top 5% based on several performance metrics. Do it wrong, and the needle will start trending toward “empty” … as will your company’s bank account. People matter that much. Do that right, and the needle moves in the right direction.

Content 8

Content Engineering Education Metrics 8

Harvard Business Review

JANUARY 31, 2011

In 1996, I switched jobs within Smith Barney from investment banking to equity research; within weeks Smith Barney bought Salomon Brothers. This experience came back to me in late 2010, listening to Steve Kaufman , a senior lecturer at HBS and the former CEO of Arrow Electronics, presenting at the Forum for Growth and Innovation.

Uncertainty 15

Uncertainty Maslow Disruptive Innovation Report 15

Harvard Business Review

APRIL 3, 2012

Teams are more productive and innovative than mere work groups. The kinds of feedback and metrics needed to measure progress. They dislike, in particular, the fact that creating a team requires such an indirect approach, like a pool player making a bank shot off the side rather than straight into a pocket.

Team 18

Team Management Bond Commitment 18