Strategy Driven

APRIL 4, 2016

I was asked to be Minister of Higher Education, Scientific Research, and Information & Communication Technologies. When I got there, he pointed out that I had never done my obligatory military service and that it was time for me to pay my dues with a one-year commitment to my country. How could I refuse? That was the beginning.

How To 50

How To Chief Information Officer Tourism Politics 50

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. We’ll never take their commitment lightly. God bless this country and forgive us if we ever fail to remember.

Blog 352

Blog Hotels Follow-up Brand 352

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. It’s those intangible signs of personal care and commitment that say, “We’re pleased to serve you. That’s even truer today. The Third Ring deals with people.

Sharpe 53

Sharpe Deming Hotels Quality 53

Sales Wolf Blog

AUGUST 30, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

Blog 124

Blog Maslow Talent Management Human Resources 124

Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. The projections worked fine for about a third of the hotels but were wildly, destructively off for another third.

Hotels 10

Hotels Yield Management Discount Price 10

Harvard Business Review

JULY 31, 2017

Digital technology has been roiling markets and disrupting companies for more than two decades, but despite that lengthy history, incumbents are still struggling to enact and deliver on digital transformations. Sponsored by DXC Technology. Accor, which is opening its online booking platform to independent hotels offers a good case.

Strategy 8

Strategy ROI Technology Cost of Capital 8

Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JULY 31, 2017

Culture, technology, and poor personal habits encourage us to stay plugged in. So does fear — fear people won’t think we’re committed, fear we’ll be seen as non-critical to the mission, fear our teammates will let us down. Designate a concealed place for your technology. Fib on your out-of-office message.

Stress 8

Stress Hotels Commitment Report 8

Harvard Business Review

JUNE 22, 2016

But all assets are not created equal, especially as the technological landscape changes. Even when these firms rely on physical assets, like cars for Uber, they own the technology, not the physical asset. Digital native upstarts are gutting traditional industries one at a time, leveraging scalable technology and participative networks.

Intangible Assets 10

Intangible Assets Business Model How To Intellectual Capital 10

Harvard Business Review

AUGUST 4, 2011

Omni Hotels & Resorts used a blogger outreach program to promote its meetings and events business to a micro-audience of influencers ignored by its competitors, leading to hundreds of conversations and direct sales leads. So, success is no longer measured in millions of pageviews. It can also open up entirely new pathways of innovation.

Marketing 15

Marketing Venture Capitalist Audience Competitive Advantage 15

Harvard Business Review

FEBRUARY 16, 2018

India has been increasing its spending on infrastructure such as airports, new cities, hotels, ports, roads, bridges, hospitals, and power plants. Three things allow firms like Amazon and Renault to succeed in India’s consumer market: The first is their CEOs’ strategic and long-term commitment to the market.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

JANUARY 11, 2011

In my hotel, the TV remote controller was marked in Chinese. The Americans took over through investments in science and technology; today, the greatness of the U.S. Ndubuisi Ekekwe is a founder of the non-profit African Institution of Technology. Throughout human history, new ideas have built nations. Africa is not creating any.

Real Estate 14

Real Estate Education GDP Hotels 14

Harvard Business Review

MARCH 15, 2016

Sprints make an excellent commitment device — when you gather a team, clear the calendar, and schedule customer interviews, you commit to making progress. For podcast startup Gimlet Media , an abstract question — “Should we become a technology company?”

Consensus 8

Consensus Hotels Project Fast Follower 8

Harvard Business Review

FEBRUARY 24, 2014

And whether you’re in the culinary arts, book publishing or cloud technology, when you become an entrepreneur, work-life balance becomes a thing of the past. There’s a reason why many compare starting a technology company to having a baby. You’ll inevitably miss important commitments. You’ll pull many all-nighters.

Entrepreneur 12

Entrepreneur Hotels Technology Travel 12

Harvard Business Review

JANUARY 29, 2018

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. Incumbents in these industries often own established brands, proprietary technology, and control of distribution channels.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

SEPTEMBER 14, 2011

If these countries are important for your company's future, commit to spending at least two weeks in each market over the next year. Make sure to get out of the six-star hotels to actually experience real life. (Tarun Khanna in particular has written some useful books on the topic.) But nothing replicates actually being on the ground.

Innovation 10

Innovation Disruptive Innovation Christensen Hotels 10

Harvard Business Review

MAY 28, 2013

Not innovation, risk management, technology, debt, or the regulatory environment. We know that organizations commit enormous resources and effort to talent management, so why aren''t they doing a better job? consumer durables & apparel, retailing, education, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Talent Management 8

Talent Management Company Telecommunications Management 8

Harvard Business Review

SEPTEMBER 22, 2011

Narayana Murthy habitually pays the difference between a single and a double hotel room when he takes his wife on business trips. Build a strong and committed top team.

Succession 13

Succession Hotels Information Technology Learning-by-Doing 13

Harvard Business Review

APRIL 14, 2011

There were about 10 people involved — the CEO and his direct reports — and we met for two days offsite, in a hotel, so we wouldn't be distracted. I'm always a little surprised at how many inconsistencies and disagreements are surfaced only when it comes time to commit to precisely what is going to be communicated.

CFO 16

CFO CEO Hotels Strategy 16

Harvard Business Review

FEBRUARY 8, 2017

Airbnb has nearly doubled its user base every year since 2012 and is now worth $30 billion — nearly as much as Marriott International, the world’s largest hotel chain. For instance, Snapchat’s recent IPO filing revealed that the company grew revenues by 600% (to $404 million) in 2016.

Innovation 8

Innovation Bureaucracy IPO Bottom-up 8

Harvard Business Review

JUNE 2, 2014

Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. But it probably has a more committed user base than any business launched in the last five years. As a consumer, I absolutely love Uber. It’s simple, and it works beautifully.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

OCTOBER 23, 2012

Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him." Given the right conditions, employees will seek out and accept responsibility and exercise self-control, self-direction and some creativity in accomplishing the objectives to which the company and they are committed.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

JULY 1, 2014

This kind of commitment to storytelling and editorial integrity, albeit shaped by sponsorship, is undoubtedly how content marketing has begun to encroach on the whole of marketing. Equinox’s Q taps into the luxury gym’s network for nutritional recipes, hotel room workouts, and fitness tips from personal trainers—no membership required.

Content 9

Content Marketing Brand Public Relations 9

Harvard Business Review

MAY 8, 2017

Long before becoming CEO, in 2016, he was searching for new growth in the hypercompetitive travel reservations market, coming across a pair of small European startups with a business model opposite to Priceline’s in two key ways: Instead of taking an up-front 25% commission on a hotel reservation, the startups charged only 15% after check-out.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

NOVEMBER 20, 2017

Take Dell Technologies, for example. By treating strategic investments like options, Alphabet has avoided committing too early to new businesses. This mindset focuses leadership on making near-term decisions with the longer-term destination in mind, but it doesn’t presume that there is only one path from here to there.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

JUNE 16, 2011

You have to commit to a big problem to make a big impact. That's what a team of management innovators did in an earlier M-Prize-winning hack, Late Night Pizza: Extending Hackathons Beyond Technology. Some ways in to the truly juicy challenges: Look for the intractable tradeoffs. Now imagine how it might.

Management 12

Management Short-term Strategic Planning How To 12

Harvard Business Review

JANUARY 18, 2013

It's dramatic proof that when we choose for ourselves, we are far more committed to the outcome. Problem statements were focused on the theme of sustainability, so they picked a hotel with one of the best carbon footprints in the country. How does this apply to jamming? If that's what you're doing now, then stop.

Innovation 8

Innovation Blue Ocean Strategy Brainstorming Participative 8

Harvard Business Review

MAY 20, 2011

A quick look in my inbox today and I have friendly emails from Yelp, Amazon, American Express, various airlines and hotels, and Groupon competitor LivingSocial (and I try hard to keep that kind of "correspondence" to a minimum). That's valuable, since there are only so many accounts that consumers will want to have.

Retail 15

Retail Discount Hedge Airlines 15

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. A traveler arrives in a foreign country and attempts to use his credit card to make a purchase.

COO 8

COO Planning Metrics Call Center 8