N2Growth Blog

AUGUST 5, 2010

In the end, leadership that adopts politically correct behavior and thinking places themselves and their organizations at great peril. Leadership is about telling the truth with courage, candor, honesty… and empathy. Milquetoast leadership is inoculable. Great post Mike!

Politics 311

Politics Blog Leadership Diversity 311

N2Growth Blog

NOVEMBER 23, 2010

Let me be clear: leadership and diversity should have nothing to do with one another. This blog was recently nominated for Kevin Eikenberry’s Best Leadership Blogs of 2010 , and I noticed recently that Kevin was taking heat from the gender police for having only one woman on the list of nominees.

Diversity 292

Diversity Blog Leadership Learning-by-Doing 292

N2Growth Blog

NOVEMBER 29, 2010

There is a tremendous amount of conflicting data as to whether or not incentive compensation in any form is an effective motivation tool. As an example, the marketing assistant who receives a comparatively small bonus when contrasted to that of a sales person feels that his/her contribution is minimized and feels treated unfairly.

Blog 318

Blog Metrics Brand CEO 318

Women on Business

DECEMBER 7, 2010

What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? If the person says “yes” they may have to do something and then take a risk for doing it. And frankly, it seems that some service people don’t feel like they are being paid to say “yes.”

Press Release 170

Press Release Discount PR Compliance 170

Women on Business

JANUARY 3, 2011

If possible, provide some financial incentive like a small hourly rate or commission for work well-done. Make sure you say in your ad description what they need to be successful with you (eg – a computer with internet access, a nice phone voice, computer skills, etc.). I have used www.internhere.com to post my request.

Press Release 160

Press Release Parcell Discount PR 160

Strategy Driven

NOVEMBER 6, 2015

Provide leadership. Whether your focus is on customer service, profits, investing, marketing, or company growth a constant awareness of your current position in relation to where you want to be is essential. Strategic Plan includes provisions for refinancing, equity and debt financing. Finance charges are negotiated.

Succession 50

Succession Strategic Planning Budgeting Goal 50

Deming Institute

JANUARY 9, 2017

At Berkshire, managers can focus on running their businesses: They are not subjected to meetings at headquarters nor financing worries nor Wall Street harassment. The incentive to meet that number is an incentive to manipulate,” says Robert Pozen, head of the MFS mutual funds. Market Incentives: encourage more patient capital.

Short-term 28

Short-term Long-term Deming Management 28

Harvard Business Review

DECEMBER 5, 2017

Developed by the Johns Hopkins schools of medicine and public health, Hospital at Home has been tested in multiple markets throughout the United States and is working. To lower the cost of premiums, Aetna and CVS, UnitedHealth and Optum, and undoubtedly others are creating a marriage of the financing and delivery of care.

Health Care 8

Health Care Insurance Incentives Venture Funding 8

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. The payoff from linking incentives to customer feedback can be significant. I recently ran into a company that based incentives on scores determined from as few as 11 respondents. Your CFO and finance team can take a leadership role here.

Incentives 11

Incentives Sample Customer Loyalty Metrics 11

Harvard Business Review

DECEMBER 21, 2011

Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. A sales model that pays salespeople almost entirely on commission and gives them exclusive "ownership" of customers often works for a while for products in unsaturated markets. Your R&D group develops a unique new product.

Company 14

Company Market Penetration Long-term Short-term 14

Harvard Business Review

DECEMBER 29, 2014

As an example, a recent job posting on the website of a global healthcare company seeks an individual for a sales operations leadership position who can do the following: Strategy: •Contribute to the 1- and 3-year business vision as a member of the executive leadership team. First, they face many decisions.

Offshoring 10

Offshoring Outsourcing Analysis Incentives 10

Harvard Business Review

JANUARY 13, 2014

In 1960, marketing legend Ted Levitt provided perhaps his seminal contribution to the Harvard Business Review : “ Marketing Myopia.” As Clayton Christensen likes to note , the primary job of leadership today is to “source, assemble, and ship numbers.” Innovation Leadership Strategy' No, it’s to maximize shareholder value.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Harvard Business Review

SEPTEMBER 8, 2017

These executives have responsibilities we might expect to reside within marketing. That leaves Chief Marketing Officers with a decision — do you see the rise of these roles as an opportunity or a threat? Marketing faces a particular challenge since customer engagement has traditionally been considered its domain.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

JUNE 30, 2016

ZBB’s resurgence is further fueled by the uncertain markets hindering many companies’ efforts to attract fresh capital, as we see venture capital and private equity funds increasingly pushing ZBB on their portfolio companies, in the hope of securing a more rapid and profitable exit on their investments.

Zero Based Budgeting 9

Zero Based Budgeting Budgeting Supply Chain Company 9

Harvard Business Review

JUNE 25, 2015

Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. The Chief Entrepreneur is an executive as powerful as the CEO, with clear leadership over radical innovation within the company.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

JANUARY 24, 2012

Baruch Lev teaches accounting and finance at NYU's Stern School of Business. Baruch Lev: Investors' resentment, after the worst stock market decade in recent history, numerous accounting scandals and managerial pay abuses, is at all-time high and is very damaging. Your book argues that they're wrong. Why's that?

Short-term 12

Short-term Long-term Parcell Incentives 12

Harvard Business Review

AUGUST 8, 2011

A significant part of innovation and almost all of commercialization is driven by profit incentives and relies on a system of protection for the intellectual property rights of innovators and entrepreneurs. Allocating our best talents to finance risks damaging the long-term innovative capacity of our economy. This is what the U.S.

Politics 15

Politics Innovation Incentives Credit Rating 15

Harvard Business Review

MAY 15, 2013

This is a problem, because without a reasonable definition (or definitions) of culture, we cannot hope to understand its connections to other key elements of the organization, such as structure and incentive systems. Culture is powerfully shaped by incentives. But where do incentives come from?

Incentives 8

Incentives Definition Pharmaceuticals System 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

DECEMBER 13, 2012

Leadership recognized that business units and functions had effectively been allowed to ignore the rest of the enterprise. The competition thus incented both "supply" and "demand" of knowledge worth sharing. This market made even the (relatively) crude digital platforms for sharing relevant and valuable. It worked well.

Incentives 8

Incentives Tools Benchmarking Innovation 8

Harvard Business Review

OCTOBER 25, 2011

Whether triggered by a leadership transition, a fundamental change in the business, an acquisition, or poor performance; lines, boxes, and people tend to move around. To solve that problem, he divided up the resources from the various functions (sales, marketing, finance, product management, HR) and created a series of business units.

Sports 14

Sports Cost Incentives Budgeting 14

Strategy Driven

DECEMBER 2, 2019

It has to be the responsibility of every single department: human resources, training, marketing, support, sales, IT, finance, operations and, most importantly, leadership. Reallocate advertising and marketing dollars to customer experience. Traditional branding is an old paradigm. Traditional branding is an old paradigm.

Company 71

Company P&L Bottom-up Advertising 71

Harvard Business Review

MAY 15, 2014

When there’s stacked ranking, people who are A players typically decline to collaborate with other top performers, for fear their ranking and incentive compensation will suffer. over the past 20 years: until 2006, its finances were shaky, and it was losing about a point of market share every year. The difference was leadership.

Team 8

Team Human Capital CEO Efficiency 8

Harvard Business Review

DECEMBER 13, 2013

In finance, that’s a pretty hard case to make. That all worked okay for a few years, but during the bear market of the 1970s business turned ugly and Bogle’s new partners forced him out. Finance Leadership Motivation' This is especially rare in the financial sector, of course. He was mainly just out to keep his job.

Finance 8

Finance Crisis Motivation CEO 8

Harvard Business Review

JULY 6, 2016

For example, Encore Fellowships (developed by one of our organizations, Encore.org) places experienced corporate talent in non-profits, where these individuals provide a healthy dose of mentoring to younger leaders in the organization (along with applying their accumulated skills in areas like marketing, HR, and finance).

Film 11

Film Mentor Education Fashion 11

Harvard Business Review

JANUARY 1, 2014

Put them together and they can design solutions that align the incentives of a wide range of actors to solve our toughest challenges in healthcare, education, economic development, and the environment. As one remarked, “After eight years, I had built the foundation and expertise in markets and finance.

Entrepreneur 8

Entrepreneur Politics Policies Budgeting 8

Harvard Business Review

JUNE 13, 2012

The company's performance measurement and incentive systems, and the degree to which risk management is considered, will also have a profound impact on employee behavior. Jeff Skilling, as a condition of his employment at Enron, insisted the company adopt mark-to-market accounting. Leadership and culture are key drivers of behavior.

Management 13

Management Banking Committee Risk Management 13

Harvard Business Review

FEBRUARY 26, 2014

Their life anchors are their identification with an institution of great power; influence over individuals, policies, finances, and the community; and constant affirmation of their importance as individuals and of their role as leaders. This makes them extremely defensive and provides another incentive not to retire.

CEO 8

CEO Execution Policies Power 8

Harvard Business Review

MAY 27, 2015

That’s why states continue to compete to lure companies to build new offices and plants — like the Tesla gigafactory in Nevada — by offering tax breaks and multi-billion dollar incentive packages. For each city or region the right mix of programs depends on what outcomes the leadership of that area is trying to achieve.

Entrepreneur 8

Entrepreneur Policies Banking Innovation 8

Harvard Business Review

OCTOBER 18, 2011

They go by names like corporate social responsibility, sustainability, shareholder advocacy, social assessment and auditing, consumer action, government regulation, leadership development, ethics, realignment of incentives , attracting long-term investors , creating shared value , and more. Here are a few suggestions: Lead by Example.

CEO 12

CEO Incubator Supply Chain Entrepreneur 12

Harvard Business Review

MAY 15, 2014

Most substantially: Walmart has a number of initiatives to combat the culture of silence which allegedly allowed the Mexican scandal to fester for a number of years before corporate leadership was informed. That malign culture, in turn, allowed corporate leadership to ignore the evidence of wrongdoing and keep the board in the dark.

Compliance 8

Compliance Committee Globalization CEO 8

Harvard Business Review

OCTOBER 6, 2011

By competing on products, we respond to the market. By competing on serving customers, we can understand, anticipate, stimulate, and influence market demands. CEOs and boards: Esquel's governance and incentive structure allow it to persistently embrace and pursue the values described above.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

OCTOBER 5, 2018

Nonetheless, CareMore’s leaders decided to move ahead and launched a Medicaid care-delivery program in Memphis and Des Moines, serving 8,000 to 10,000 patients in each market. We described our early progress in this 2015 HBR article. Our primary care clinicians operate in multidisciplinary teams.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

NOVEMBER 29, 2010

In slightly more formal terms, Id suggest that they were able to take on, at least in tiny part, five of Robert Merton and Zvi Bodies six standard functions of a financial system: settling payments, providing information, setting incentives, pooling resources, and transferring resources.

Banking 15

Banking Crisis Merton Guidelines 15

Harvard Business Review

DECEMBER 20, 2016

I also know all too well that, like all strategies, superconsumer strategies can be hard to implement, because of internal processes, misaligned incentives, and organizational structures that are difficult to navigate. Good leadership certainly helps, but more often than not, the organization will revert to business as usual.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

OCTOBER 3, 2011

Eliminating stock-based compensation would help reduce the incentive for executive leadership to focus on the short term. For corporations to make the required long-term investments in production, marketing, etc., But there is a residual problem which has long frustrated me.

Long-term 15

Long-term Company Short-term Hedge 15

Harvard Business Review

NOVEMBER 30, 2010

His primary insight is that the frame one firm uses has to be able to counter their rivals incentive to jump to greater transparency and offer discounts. His primary insight is that the frame one firm uses has to be able to counter their rivals incentive to jump to greater transparency and offer discounts.

Retail 14

Retail Price Comparison Nalebuff 14