Harvard Business Review

NOVEMBER 4, 2014

You’re driving down the road and the “check engine” light appears on your dashboard. But if you decide to keep driving, you risk something far worse happening to your engine – and your livelihood. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC).

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

You’re driving down the road and the “check engine” light appears on your dashboard. But if you decide to keep driving, you risk something far worse happening to your engine – and your livelihood. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC).

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Strategy Driven

APRIL 13, 2018

Some brands may even find their hosting costs reduce when they switch, because plenty of operators are looking for new business and offer attractive incentives to the right customers. Will you have a specific team assigned to your website? So what should you look out for in a service provider? And what could the pitfalls be?

Company 51

Company Content Cost Engineering 51

N2Growth Blog

MAY 5, 2011

It is no longer uncommon for me to see a chief revenue officer or chief pricing officer joining the ranks of executive teams. The use of solid research, segmentation, and sound business logic in the engineering of your pricing model will pay long-term dividends.

Price 343

Price Discount Brand Supply Chain 343

Harvard Business Review

DECEMBER 21, 2011

If you picked a dream team to improve the way your organization does business, who would be on it? I know who would be on my team. Besides front-line people who know how things work today and process improvement experts who know how they could work tomorrow, I'd want team members who could contribute to improvements that would stick.

Six Sigma 14

Six Sigma Skills Team Compliance 14

Harvard Business Review

JUNE 18, 2015

” PE firms typically take three types of value increasing actions — financial engineering, governance engineering, and operational engineering. In financial engineering, PE investors provide strong equity incentives to the management teams of their portfolio companies.

CAPM 8

CAPM Discounted Cash Flow Company Rate of Return 8

Harvard Business Review

MAY 15, 2018

Organizations need to be continually on the lookout for new market developments and competitive threats, identifying essential experts and nimbly forming and disbanding teams to help tackle those issues quickly. Be sure team leaders have a backup plan to cover these emergencies.

Agility 14

Agility Team How To Project 14

Harvard Business Review

DECEMBER 18, 2014

Asked if he would be willing to share his hard-earned knowledge with others in the company before he retired, the engineer laughed. Financial incentives, personal ego, and discontent or frustration with the company are three of the top reasons individuals choose to keep their expertise to themselves. “Why would I do that?”

How To 11

How To Incentives Mentor Engineering 11

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes. Operations in a Connected World. Insight Center.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

DECEMBER 12, 2016

Companies like Google operate simultaneously in multiple ecosystems, as do their competitors. Instead, it has just focused on the mobile-operating-system market. Android is Google’s open-source operating system (OS), which means that it can be adopted by any device manufacturer and modified to provide different functionality.

Efficiency 8

Efficiency Incentives Operations Engineering 8

Harvard Business Review

FEBRUARY 16, 2017

Cleaning up data downstream is expensive and not scalable, because data is a byproduct of business processes and operations like marketing, sales, plant operations, and so on. CEOs are increasingly adding the CDO role to their management teams to tackle the big business issues that come with data. Here’s an example.

Company 8

Company Lean Manufacturing Compliance Quality 8

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. She lacked experience in managing process improvement, so she hired a small consulting team to help her develop those skills.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

SEPTEMBER 27, 2017

Coca-Cola recently reshuffled its leadership team to focus on growth, innovation, and digital. At L’Oréal, CEO Jean-Paul Agon signaled the company’s digital transformation when he recruited Lubomira Rochet to be the chief digital officer and a member of the executive team.

P&L 12

P&L Agility Fashion Media 12

Harvard Business Review

JANUARY 6, 2015

As I reported in an earlier piece for HBR.org : A software CEO I spoke with recently said he avoids job candidates with advanced software engineering degrees because they represent an overinvestment in education that brings with it both higher salary demands and hubris. Pre-funding, the maximum team size is about five.

Software 8

Software Engineering Incentives CRM 8

Harvard Business Review

DECEMBER 30, 2016

One applications outsourcing team, for example, proposed a clever UX tweak to help optimize a global fulfillment process their company managed for its biggest client. Might product bundles or incentives meaningfully shift demand and production flows? Process optimization can transform user experience. Would they defect to competitors?

Process 12

Process Competitive Advantage Outsourcing Supply Chain 12

Harvard Business Review

JUNE 2, 2016

For managers of more established firms, this mode can allow small, entrepreneurial teams to develop new product and service ideas and test them at low cost. These internal “startup” teams can help seed traditional concept funnels with ideas that are more advanced in terms of design and concept testing than traditional methods.

Innovation 8

Innovation Competitive Advantage Incentives Tools 8

Harvard Business Review

FEBRUARY 2, 2016

You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. Some of the first business functionaries were railroad telegraph operators who managed schedules.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. For many years, teams at Virgin Atlantic have been testing ways to motivate efficient decision-making in the cockpit.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

JUNE 8, 2018

Digital companies, however, consider scientists’ and software workers’ and product development teams’ time to be the company’s most valuable resource. Furthermore, the operating managers cannot take their eyes off day-to-day operations to focus on innovation.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

SEPTEMBER 11, 2017

companies can’t fill their open positions, according to a McKinsey Global Institute study that found that analytical, engineering, and management roles are the hardest to fill. ” Managers should be trained on managing scope, launching teams, and providing feedback and coaching to individuals they do not formally control.

Content 9

Content Katz Forrester Budgeting 9

Harvard Business Review

OCTOBER 4, 2012

It was the first computer to bring a graphical user interface (GUI) to market, meaning that people with no knowledge of text based-operating commands could finally navigate the world of personal computing. Throughout the '70s, Xerox leadership empowered a group of scientists and engineers to develop products for the coming information era.

Innovation 15

Innovation Company Technology Commitment 15

Harvard Business Review

DECEMBER 6, 2012

The first major trend I see is the shift to global, virtual, cross-organizational teams of specialized entities that are knitted together to serve customers. To keep such a multiparty system from degenerating into chaos, virtual process teams must have aligned goals and support systems. Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

DECEMBER 17, 2018

Questions like this involving issues like politics, human rights, or equality often present themselves sooner or later for any business operating in global markets. According to Reuters reporting , until a few years ago the bank operated in Sudan, a country whose government was under U.S. sanctions, like Iran.

Politics 12

Politics Short-term Long-term Banking 12

Harvard Business Review

DECEMBER 29, 2016

But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? More often the dilemmas were the result of competing interests, misaligned incentives, clashing cultures. You and Your Team Series.

Ethics 11

Ethics Company Emotional Intelligence Short-term 11

Harvard Business Review

NOVEMBER 8, 2017

“We want to be the number one or number two in all the markets in which we operate” is one of those. For example, consider “We want to increase operational efficiency; we will target Europe, the Middle East, and Africa; and we will divest business X.” Many so-called strategies are in fact goals.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

MAY 16, 2011

Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. Daimler's engineers in Germany could not work with their Chrysler counterparts in Detroit , leading to the sale of the latter at a loss of some $35 billion. Under-collaboration.

CIO 15

CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

SEPTEMBER 30, 2016

Some years ago I asked a group of 700 engineers from two large Silicon Valley companies to assess their performance relative to their peers. Shortly after the University of California began making its employee salaries public, a team of scholars conducted a fascinating experiment. The results were startling.

Comparison 8

Comparison Incentives Outsourcing Self-aware 8

Harvard Business Review

FEBRUARY 23, 2017

The pay ratio is also a misleading statistic because CEOs and workers operate in very different markets, so there is no reason for their pay to be linked — just as a solo singer’s pay bears no relation to a bassist’s pay. Firms can disclose the vesting schedule of incentives.

CEO 9

CEO Price Long-term Incentives 9

Harvard Business Review

MARCH 28, 2018

No two organizations are the same, and neither are the cultures and contexts in which they operate. Does your organization prefer weekly staff meeting announcements, newsletter case study examples, quarterly prizes for model behavior, or financial incentives? So, take advantage of existing communication channels and cultural tone.

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

JUNE 27, 2011

In addition, tests were administered at Presidents Club meetings (the incentive trip that top salespeople are awarded by their company for their outstanding performance). Selling Style Impact: Team Orientation. Conscientiousness. These salespeople take their jobs very seriously and feel deeply responsible for the results.

Sports 20

Sports Politics Comparison Workshop 20

Harvard Business Review

JUNE 15, 2016

Atis and her tiny team knocked down the enduring obstacles and solved a dilemma that had existed for generations. Through sheer force of will (her passion was contagious and her research was solid) she enlisted 20 technical experts at the company, including a number of engineers who worked on their own time to help her advance the idea.

Bureaucracy 8

Bureaucracy Innovation Brand Competitive Advantage 8

Harvard Business Review

JUNE 7, 2017

Over the past year, my behavioral science research and design firm, ideas42, has been interviewing experts across the cybersecurity space and conducting extensive research to identify human behavioral challenges at the levels of engineers, end users, IT administrators, and executives.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

OCTOBER 4, 2012

It was the first computer to bring a graphical user interface (GUI) to market, meaning that people with no knowledge of text based-operating commands could finally navigate the world of personal computing. Throughout the '70s, Xerox leadership empowered a group of scientists and engineers to develop products for the coming information era.

Innovation 8

Innovation Company Technology Commitment 8

Harvard Business Review

DECEMBER 30, 2014

Executives have conflicting incentives, the wrong investment metrics , and enormous margin pressure. Had Microsoft owned Google’s search engine at the time, it would have been an tiny piece of the revenue pie. And even with the best of intentions, most CEOs start off disadvantaged in building the next big thing. And they lasted.

Long-term 10

Long-term Innovation Company IPO 10

Harvard Business Review

JANUARY 23, 2017

Most of us assume that if we want to change people’s behavior, we need to change their incentives. Some companies now use gamification technology to engage employees in collaborative actions ranging from meeting new colleagues to completing team-based business goals. Get the benefits flowing faster.

Payback Period 8

Payback Period How To Real Estate Hedge 8

Harvard Business Review

SEPTEMBER 8, 2017

These efforts have enabled operational efficiencies, cost reductions, and greater agility, preparing companies for the next phase of digital transformation: driving growth. This is a break from the traditional paths of finance, sales, and operations to the top spot. Over: CMOs take over new responsibilities.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

OCTOBER 2, 2015

Is the innovation supported by leadership, management, incentives, and communication?). The four finalists represent a mix of for-profit and not-for-profit organizations, provider- and patient-facing innovations, and clinical and operational solutions. The characteristics of the individuals who do or do not adopt the innovation (e.g.,

Health Care 8

Health Care Innovation Cost Self-aware 8