Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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Airlines Leadership Short-term Long-term 130

Joseph Lalonde

AUGUST 27, 2018

A Reel Leadership Article What do you get when you cross My Big Fat Greek Wedding with a cast of Asians? Crazy Rich Asians is also a great movie to learn leadership lessons from. Quotes And Leadership Lessons From Crazy Rich Asians. What the hotel staff didn’t realize was Elanor wasn’t a peasant off of the street.

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Leadership Hotels Proposal Planning 240

Great Results Team Building

JANUARY 5, 2024

As a leadership speaker I no longer work with my own team. Hotel staff… Lyft drivers… Restaurant servers… Flight attendants… When you LOOK FOR people to appreciate their extra effort, you see more of them. Who on your team is the person others want to work with? appeared first on Great Results Teambuilding.

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Organization Conference Travel Hotels 200

Lead Change Blog

JANUARY 18, 2016

Is it time to examine the role of leadership through the lens of disruption? Whether the leadership prototypes are CEO Larry Page at Google, CEO Ginni Rometty at IBM, or CEO Mike DeFrino of Kimpton Hotels, their paths to influencing have striking similarities. Let’s zero in closer on their features. Shepherds to Catalysts.

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Leadership Innovation CEO Hotels 150

Joseph Lalonde

MAY 26, 2014

I also knew I had to look for leadership lessons in the X-Men universe. From there, the movie only got better, along with the leadership lessons and quotes. He was able to gain power when others hit him with their energy. You’ll need it in your leadership. And I knew I had to see it opening weekend. Take action!

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Leadership Open-book Advice Power 328

Michael Lee Stallard

FEBRUARY 6, 2023

Frances and I liked to get together periodically for long lunches at Peacock Alley, a restaurant in the Waldorf Astoria Hotel near her office on Park Avenue. She served leaders of not-for-profit organizations through the Frances Hesselbein Leadership Institute. Frances’ attention was entirely on the girl.

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Drucker Competitive Advantage Hotels Follow-up 195

Great Leadership By Dan

MAY 9, 2019

Chris Edmonds : Cornell University professor Dr. Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain.

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Simon Blanchard Hotels Attrition 260

Building Personal Strength

FEBRUARY 14, 2011

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. Hotel California is one of my all-time favorite songs.

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Hotels Sports Video Blog 92

Lead Change Blog

JUNE 19, 2017

You walk out of an airport to take a taxi cab to your hotel. When you arrive at your hotel and ask for a receipt, he acts like he’s doing you a big favor and then frowns when you fail to include a tip! True, but what would your leadership relationship be like if suddenly all your employees were independently wealthy volunteers?

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Hotels Energy Tips Content 321

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. The Power of “Giving the Knife”.

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Hotels Greenleaf Compliance Guidelines 150

Jesse Lyn Stoner Blog

JANUARY 7, 2014

It was used by the Seaport Hotel and World Trade Center when they opened under new management. It has been used by hundreds of other organizations, where leaders understood that the attempt to hold onto power at the top of the. It was when the Boston Gardens closed and they opened the new Fleet Center building.

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Hotels Process Power Organization 205

Next Level Blog

NOVEMBER 9, 2010

  From there, I caught a taxi to the train station, hopped on TrenItalia to Florence and was at my hotel maybe an hour later than originally planned.   Makes me wonder what the leadership opportunities are there. .    Makes me wonder what the leadership opportunities are there. Click Here.

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Power Travel Executive Coaching Open-book 165

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

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Hotels Conference Learning-by-Doing Follow-up 150

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. For each of our various stops along the way, we reserved a room at a Howard Johnson hotel. We knew that all across the country these hotels were decorated with exactly the same wall colors, lamps, and bedspreads.

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Hotels Stress Resistance Restructuring 124

Lead Change Blog

OCTOBER 29, 2018

The exterminating company was being totally run by a telephone operator with no power over calendar, computer, or field operators. Now, here is a learning opportunity completely missed by the dry-cleaning owner: There is a Ritz-Carlton hotel and a Chick-fil-A restaurant—both renowned for great service–only a few miles away.

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Airlines Hotels Operations Metrics 279

Leading Blog

JANUARY 16, 2019

We might think of them as blind spots that adversely affect our leadership effectiveness. Jim Haudan and Rich Berens hope to help you uncover five common leadership blind spots by exposing the underlying assumptions behind the consequences we see played out over and over again in all types of organizations.

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Strategy Hotels Learning-by-Doing Organization 314

Leading Blog

APRIL 8, 2020

Customers will remember which hotels and theaters offered a refund on unusable reservations, which newspapers dropped their paywall and provided free content, and which gyms quickly mobilized to send out daily video fitness classes.

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Crisis Short-term Customer Loyalty Long-term 328

Lead Change Blog

MARCH 20, 2017

The manner my dad handled a Hightower cow invasion and how Mr. Hightower handled the exact same scenario was a powerful lesson in the ethics of service. He knew he had done a good deed, helped retain civility between neighbors, and taught his boys the power of service. Get your boys up right now and come get ‘em out of my front yard.

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Ethics Hotels Long-term Short-term 218

Mark Sanborn

JANUARY 25, 2021

Although much is sometimes made of a person’s title, the reality is that little actual power exists in a title alone. . In fact, when it comes to true power, titles are frequently misleading. Leadership Large and Small. Yes, those history-making events certainly marked extraordinary acts of leadership and courage.

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ROI Hotels Influence Bottom-up 113

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership. I quickly gathered my leadership team together and laid out my plan to distribute the wristbands. I looked out my window. They sounded more human.

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Succession Leadership Commitment Travel 253

The Practical Leader

APRIL 6, 2022

” These shifts have profound implications for leadership and culture. ” Over the years, we’ve seen a few other powerful purpose statements providing a passionate life force: A school bus company: “ Carrying our nation’s future.” Creating leadership energy is an inside job.

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Mintzberg Pharmaceuticals Energy McKinsey 111

Terry Starbucker

JULY 17, 2016

This morning I was in a hotel room in San Antonio, Texas (where I’m attending a wedding later this evening) and as I was flipping through the channels on the TV looking for a news update I stumbled across something else that couldn’t escape my attention. Want to change the world? There’s nothing to it. That’s right, everybody.

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Idea Generation BHAG Hotels Long-term 150

The Practical Leader

DECEMBER 14, 2011

There’s another excellent article in this month’s Harvard Business Review on harnessing the power of highly engaged people. Has your leadership team gone through the hard work of identifying targets, milestones, and metrics that ground the vision in reality?

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Participative Power Taylorism Taylor 61

Lead Change Blog

MARCH 17, 2015

I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. Our benefits suck, we have to stay in cheap hotels when we’re on the road, and he took away the daycare, casual Friday, and office parties at Christmas time.”. Team Dynamics Corporate Culture engagement Leadership'

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Hotels Morale Commitment CEO 150

Chartered Management Institute

NOVEMBER 14, 2023

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG.

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Crisis Management Committee Hotels Webinar 52

The Practical Leader

JUNE 15, 2011

We regularly review our seven Timeless Leadership Principles in our workshops while participants assess how well they feel they’re doing with each one, and which of the Principles they’d most like to improve. Yet it’s one of the most powerful and enduring ways to foster extraordinary effort. Leadership on Purpose.

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Power Hotels Review Workshop 55

Great Results Team Building

APRIL 22, 2013

And the surest way to establish powerful expectations that will be truly understood by your people is to tell stories. But a light was blinking on the hotel room telephone. Every individual in the hotel understood the importance of customer satisfaction. Setting goals is an important part of leadership.

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Goal Team Hotels Teamwork 125

Next Level Blog

NOVEMBER 9, 2016

It’s so easy, but can be such a powerful force for healing. Late last night, just before I went to be in the hotel I’ve stayed in the last two days, I called room service to order breakfast for this morning. It’s practicing kindness as an intentional behavior to bring people together rather than drive them apart.

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Hotels Media Course Power 184

Nathan Magnuson

DECEMBER 10, 2012

As enthralled as I was with the presentations, one poignant leadership lesson stood out which I knew I’d have to eventually share. You have the power to overcome. Frankl believed that life is not primarily a quest for pleasure or power, but a quest for meaning. If so, ppl will follow your leadership advice! Recent Posts.

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Open-book Mentor Learning-by-Doing Hotels 293

Lead Change Blog

SEPTEMBER 4, 2017

So simple and so incredibly powerful: what puts a potential customer more at ease than an assurance the vendor is really-and-truly dedicated to his happiness? Maybe we’re more cynical now. Maybe back in those optimistic Reagan years we were still ready to believe.

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Hotels Brand Reference Magazine 212

Skip Prichard

JANUARY 14, 2020

All of these primed-to-be-great employees can’t do their best work, or contribute to the greatness of a service culture, until they’re given the power and leeway to do so. And all great customer service cultures do give employees such power and leeway. Leadership Tip: great service cultures give employees leeway and power.

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Airlines Mission Statement Customer Loyalty Mayo 108

CEO Blog

SEPTEMBER 21, 2011

I stayed in a Delta Hotel. Delta is a midsize middle to high end Canadian hotel chain. It tells the story Ben who learns a number of powerful business/leadership lessons: 1. I am just back from travel. The missed on 2 counts this time. There was no regular tea in the room. The book is written "storybook style".

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Hotels Competitive Advantage Ethics Travel 124

You're Not the Boss of Me

MAY 25, 2014

It is perhaps not a word that springs to mind first when we think about highly successful and powerful business leaders but in today’s uncertain world there are things we need to be able to count on. I’m working on it because in my book, sincerity in leadership, (whether we lead only ourselves or multitudes of others), is a pretty big deal.

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Leadership Hotels Self-aware Definition 65

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Part of leadership,” O’Neill once explained, “…is to create a crisis.”. It’s my failure of leadership. And it would require a deep look at the production process.

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Crisis Hotels Motivation Industry 131

The Practical Leader

FEBRUARY 2, 2022

Intertwined visions and values are the core of personal, team, and organizational leadership. ” Many months and many trips later, I called home from my hotel room. Both reflect and create each other in a synergistic — often unconscious — interrelationship. To see it, we need to be it.

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Rogers Hotels Self-aware Cooper 75

In the CEO Afterlife

NOVEMBER 20, 2017

That career shift resulted in plenty of travel and lonely nights in hotel rooms. I began blogging about leadership, strategy, and branding on my website CEOafterlife.com – pumping out a blog every week. Nine months later, Do Less Better: The Power of Strategic Sacrifice in a Complex World was released by Palgrave Macmillan USA.

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CEO Hotels Blog Consultative 100

Rich Gee Group

NOVEMBER 13, 2010

I was blown away with the attendance of so many powerful peers in the industry, all looking to collaborate and learn how to leverage our craft more effectively in this changing marketplace — it’s nice to present to a group I know I can help. Based on the feedback I received via my evaluation forms, everyone had a powerful experience.

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Workshop Licensing PR Ethics 188