N2Growth Blog

JULY 26, 2010

They were able to command greater loyalty and respect from peers and subordinates alike with less bravado and more humility and discernment. Arrogance rarely results in lasting relationships built on a foundation of loyalty and trust. The confident also succeed in business, but not at the expense of others as do the arrogant.

Blog 419

Blog Loyalty Long-term Brand 419

Strategy Driven

MAY 10, 2019

Marketers and customer service reps will need to adapt to the changes in the market brought about by technological convergence. Technological convergence refers to the integration of unrelated technologies that brings forth more convenience and better solutions. All of these must work together to ensure customer satisfaction.

Strategy 56

Strategy Company Loyalty Merchandising 56

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. We found that service climate and customer loyalty seem to have these positive reciprocal relationships. Our results follow this line. Simmons, Ph.D.

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Heskett P&L Customer Loyalty Succession 96

N2Growth Blog

AUGUST 24, 2010

Use your vast array of social media platforms, toolsets and connections to listen. Until recently, loyalty was the cornerstone of that relationship. Ask people how you can become a better leader and then LISTEN. I Think Not. Whos Reading N2growth Twitter Updates mikemyatt: Poor work requries a lot of explanation beca.

Blog 420

Blog Brand Consultative Depreciation 420

N2Growth Blog

SEPTEMBER 20, 2010

Leaders need to understand that being authentically humble humanizes them, allows them to build stronger trust bonds, and engenders confidence & loyalty from peers and subordinates alike. While feigned humility is the height of insincerity, authentic humility is the most sincere form of confidence and strength. I Think Not.

Blog 419

Blog Leadership Servant Leader Long-term 419

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. Even if the above areas are not yet in decline, but you are witnessing unusually slow growth or zero growth you still have a problem. I Think Not.

Restructuring 305

Restructuring Blog CEO Brand 305

N2Growth Blog

JANUARY 10, 2011

They are the ones who have earned the trust, loyalty and respect of their co-workers. link] ATIG Dear Mike, "I've found that 90% of problems companies have on-line are created by management, not technology" David Segal Why not E-leader ( participative) for better decision making to do the right thing ? I Think Not.

Leadership 419

Leadership Blog Consultative Brand 419

N2Growth Blog

DECEMBER 2, 2010

Leaders who show compassion are respected, trusted, and enjoy the loyalty of those they lead. Leaders need to understand that compassion humanizes them, allows them to build stronger trust bonds, and engenders confidence and loyalty from peers and subordinates alike. I admire this. I Think Not.

Blog 419

Blog Leadership Brand Reputation 419

N2Growth Blog

NOVEMBER 29, 2010

Complicating matters further for CEOs attempting to determine what to do about bonuses is all the recent media attention and public outrage in regard to what is perceived by many to be excessive, frivolous compensation. Happy Holidays. I Think Not. Whos Reading N2growth Twitter Updates mikemyatt: Poor work requries a lot of explanation beca.

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Blog Metrics Brand CEO 382

N2Growth Blog

OCTOBER 20, 2010

Self-Serving Nature : If a leader doesn’t understand the concept of “service above self&# they will not engender the trust, confidence, and loyalty of those they lead. Successful leaders focus on customer satisfaction and loyalty. They are active listeners, fluid thinkers, and know when to press-on and when to back-off.

Blog 420

Blog Meyer Short-term Learning-by-Doing 420

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. ” and instead asking themselves, “What kind of loyalty do we want our customers to have , and do we want to have for our customers?” Those answers aren’t obvious.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Eric Jacobson

MARCH 18, 2013

WTF is incredibly relevant and timely because Solis explores the non-stop transformation happening in business today, driven by new social and mobile technologies. Solis : Most businesses are merely reacting to the rapid evolution of technology rather than trying to create engaged customer experiences throughout the life-cycle.

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B2B B2C Technology CRM 55

N2Growth Blog

DECEMBER 16, 2010

Covey has garnered the loyalty and love of her students, something that she still evokes in my daughters even though they have long since left her classroom. but you’ll not find that here. but you’ll not find that here. but you’ll not find that here. For me, Ms. I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.

Blog 321

Blog Covey Learning-by-Doing Video 321

Harvard Business Review

OCTOBER 10, 2014

Marketers often distinguish between paid, earned, and owned media. Paid and earned get most of the attention, but the new battleground is going to be owned media. If you want to get ahead, and stay ahead, you need to rethink your owned media strategy. Social media is usually treated as owned and earned.

Media 8

Media B2B Disintermediation Content 8

N2Growth Blog

NOVEMBER 3, 2010

Registration for this free online event will not only give you access to my video, but also presentations featuring some of today’s leading influencers. Registration for this free online event will not only give you access to my video, but also presentations featuring some of today’s leading influencers.

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Influence Blog Leadership Video 359

Harvard Business Review

NOVEMBER 10, 2015

Periods of change on a grand scale – crises, mergers and acquisitions, mass layoffs – can especially erode employee engagement, loyalty, and trust. Internal social media can help flatten the organization and drive transparent dialogue across levels, functions, and geographies.

Media 8

Media Management CEO Uncertainty 8

Kevin Eikenberry

JANUARY 28, 2011

This sort of prioritization is important for building a leader at any level and building loyalty from your team. Part of me didn’t want to make technology related to any ofmy suggestions… and yet … smartphones, used intentionally, can really help us in these moments too. But it doesn’t happen. Blessings to you!

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Succession Management Learning-by-Doing Goal 207

Harvard Business Review

AUGUST 4, 2017

Sponsored by DXC Technology. Whirlpool differentiates its brands — including WP, Maytag , and KitchenAid — by conveying each unique brand voice across a mix of landing sites, social media, and YouTube channels. Make room for new technologies. Insight Center. Crossing the Digital Divide. Add value to the consumer.

Retail 8

Retail Brand Apparel Discount 8

CO2

JUNE 29, 2010

For leadership practitioners, this research shows that merely occupying positions of authority grants leaders a certain amount of influence over the actions of their followers. Leaders need to use this influence wisely. Trust is a common factor in the cost-benefits analysis, compliance with authority, or loyalty to leaders hypotheses.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

NOVEMBER 8, 2010

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. Actually, scratch that “up-and-coming” part – social media is already here. Quite literally, it’s my job to be social media savvy. Of course not. Future leaders will come from places you never expected.

Media 50

Media Follow-up Software Newsletter 50

N2Growth Blog

DECEMBER 1, 2019

We would then develop a series of social media posts that focus on a particular topic related to either leading, followership or mentoring. The pieces will distill the conversation down to key leadership takeaways and include suggested action plans that you can implement immediately within your sphere of influence. Conclusion.

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Globalization Leadership Conference Diversity 276

Harvard Business Review

MARCH 11, 2013

Aside from a select few companies — like Amazon — most brands still have no unified view of what their customers are saying, doing, or buying on their websites, in retail, and across social media. What are your consumers saying about your products and services in social media? What they're buying — purchase history.

Brand 15

Brand Advertising Airlines CRM 15

Harvard Business Review

FEBRUARY 7, 2018

Respondents were more likely to hear about legacy brands through advertising and traditional media, compared to digital brands which are more often discovered via social media and direct word of mouth. Survey respondents show more loyalty to usage brands.

Brand 8

Brand Succession B2B Advertising 8

Harvard Business Review

NOVEMBER 25, 2013

At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.” The company quickly adjusted its operational definition of “loyalty” to explicitly embrace and reward its “digital evangelicals” — customers who had enough of a virtual presence to be influencers.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

APRIL 26, 2011

Empire Avenue highlights a pervasive trend that will likely influence the business world in the long term. A platform called Badgeville promises to add virtual rewards to your digital media property through leaderboards and virtual "badges" that act as reinforcements to reward certain behaviors and encourage others.

Participative 15

Participative Loyalty Brand Trends 15

Harvard Business Review

AUGUST 16, 2017

In the model described by Clayton Christensen, a new entrant offers substitute products using technology that is cheaper but initially inferior to products offered by mature incumbents. For one thing, it’s not clear what disruptive technology the company is offering.

Supply Chain 9

Supply Chain Automotive Disruptive Innovation Transportation 9

Ask Atma

MAY 20, 2012

Examples could come from art, comics, film, music, architecture, economics (weird black markets), music, media, etc… Creating opportunities for team members to communicate and share both creatively and intellectually improves team communications and fosters innovation. Integrity – ability to inspire/engender trust and loyalty.

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Team How To Knowledge Management Self-aware 52

Harvard Business Review

OCTOBER 23, 2014

For two years, this nearly 130-person unit had worked hard to drive customer relevance, generate demand, and increase loyalty in partnership with its sales teams across North, South and Central America. During this time, however, Cisco’s customers were beginning to purchase and use technology in new ways.

Team 8

Team Short-term Attrition Marketing 8

Harvard Business Review

MARCH 11, 2013

Aside from a select few companies — like Amazon — most brands still have no unified view of what their customers are saying, doing, or buying on their websites, in retail, and across social media. What are your consumers saying about your products and services in social media? What they're buying — purchase history.

Brand 8

Brand Advertising Airlines CRM 8

Harvard Business Review

JANUARY 12, 2017

Advances in genome-sequencing technologies and powerful analytics are increasingly being used to pinpoint errant genes and other molecular abnormalities that drive cancer’s growth. Use social media in an effective way. DTC companies are pros at using social media to connect with consumers. Create value.

Company 8

Company Health Care Storytelling Pharmaceuticals 8

Harvard Business Review

NOVEMBER 9, 2012

But given that today's CMO is often the main connection between the consumer and the company, a strong relationship with the CIO can allow her to leverage technology to better understand those customers. Data can spring from a number of places: loyalty cards, purchases, social media behavior, website analytics, surveys, etc.

CIO 8

CIO Chief Information Officer Norton Technology 8

Harvard Business Review

MARCH 22, 2017

In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. Old Navy has traditionally dedicated their media budget to TV, particularly around back to school. Turn everyone into an advocate. People are the new channel.

Creativity 11

Creativity Marketing Agility Budgeting 11

Harvard Business Review

FEBRUARY 1, 2013

Companies are now taking advantage of this new marketing reality, becoming more skilled at getting their customers to advocate for them, create peer influence in their markets, and make important contributions in areas like product development and services. Top Amazon reviewers are often more powerful than traditional media reviewers.

Social Capital 8

Social Capital Review Software Marketing 8

N2Growth Blog

JUNE 17, 2010

From that point on, loyalty means executing the decision as if it were your own.&# - General Colin Powell “Develop success from failures. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends.

Definition 370

Definition Blog Leadership Covey 370

Harvard Business Review

FEBRUARY 28, 2011

This has enormous potential value for retailers who, if they identify customers at all, typically don't do it until checkout, at which point it's too late to influence a purchase. David Dorf is the Senior Director of Technology Strategy at Oracle Retail.

Retail 15

Retail Discount Reis Merchandising 15

Tanveer Naseer

OCTOBER 7, 2014

Imperative #1: Instill confidence in the direction your organization is taking How engaged employees feel is influenced not only by their current work experiences but also by their view of the future. Technology convergence won’t just create new product opportunities; it will also increase the challenge of staying ahead of the curve.

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Reputation Chief Executive Officer Globalization Motivation 252

Great Leadership By Dan

SEPTEMBER 4, 2012

Carrie Koens, from Weaving Influence, completes a pass to Julie Winkle Giulioni , who wrote Talent Management Systems: Sometimes the Cure Makes the Patient Sicker. While technology is fabulous, it doesn’t replace dealing with people.". Anna Farmery , from The Engaging Brand, scores with 5 Common Mistakes with Social Media.

Leadership Development 243

Leadership Development Development Leadership Benchmarking 243