HR Digest

NOVEMBER 22, 2023

Leader and manager development and organizational culture are featured on the top of the Gartner list with HR technology, change management, and career management /internal mobility following closely. Companies also intend to reshape the manager pipeline that currently allows those unprepared for the role to take charge.

Trends 52

Trends Report Survey Loyalty 52

HR Digest

JANUARY 12, 2024

This could include implementing business positions around improved DEI and ESG, as well as the integration of new technology like AI. This commitment not only benefits employees but also fosters a culture of trust and loyalty, ultimately contributing to a more stable and successful organization. “As

Leadership 109

Leadership Diversity CPO Career 109

Strategy Driven

JUNE 7, 2021

Not only must it have a good layout on the shop floor, but there should be enough room in the staff-only areas like the stockroom and office for you to be able to successfully manage the business. Technology. A retail unit is going to need many more different pieces of technology to be able to run smoothly.

Retail 74

Retail Media Merchandising Technology 74

N2Growth Blog

NOVEMBER 29, 2010

Posted on November 29th, 2010 by admin in Miscellaneous , Operations & Strategy , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth Bonus or no bonus? They must be relevant, meaningful, in alignment with cultural values, and tied to the right set of metrics. That is the question.

Blog 382

Blog Metrics Brand CEO 382

The Horizons Tracker

JANUARY 30, 2020

Regulation should expect particularly high duties of engagement, loyalty and care on the part of directors of companies to public interests where they perform important public functions. Indeed, she urges managers to look at the stakeholders that surround their organization from all 360 degrees.

Kaplan 76

Kaplan Report Metrics Loyalty 76

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

MAY 17, 2012

This was the headline finding of a recent study (PDF) by the American Institute of CPAs and the Chartered Institute of Management Accountants. Perhaps that's the result of customer metrics long being seen as "soft" numbers with little clear connection to "hard" numbers like revenue or cash flow. Unexpected, to say the least.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

SEPTEMBER 24, 2012

Delivering them requires different people, technology, and skills — specifically including deep domain knowledge. Given the speed and volume of social interaction online, simply managing big data requires special techniques, algorithms and storage solutions. In contrast to this abundant data, insights are relatively rare.

Metrics 16

Metrics Media PR Benchmarking 16

Eric Jacobson

MARCH 18, 2013

You can likely already imagine that I consider this a must-read book for any business owner and any leader -- even leaders who manage businesses that don't directly connect with consumers. Technology and innovation is only accelerating. Develop meaningful metrics. Smartphones, laptops, tablets, smart watches, Google Glass et al.,

B2B 55

B2B B2C Technology CRM 55

Harvard Business Review

MAY 17, 2017

” Beyond the usual financial metrics, JetBlue also measures the strength of its culture and the quality of its experience. As a result, JetBlue is a regular winner of the “Best Places to Work” award, leads the industry in customer loyalty, and is consistently profitable. But the Model S gets faster and better.”

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. Should management refine and dig deeper into existing 80/20 KPIs? is the challenge top management needs to both ask and rise to.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

OCTOBER 1, 2018

Blockchain technology is not well understood and subject to a lot of hype. However, there are many reasons to invest the time now to understand the technology and begin exploring specific marketing applications for your industry. medical) information, and, even, electrical grid management.

Marketing 11

Marketing Advertising Technology Content 11

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MARCH 1, 2012

My answer: only by instituting new talent management approaches that reflect the reality of today's relationship between employees and the corporation. Decades of lay-offs, downsizing, and reduced benefits later, we all know that loyalty and hard work will not guarantee a job for life nor a comfortable retirement.

Talent Management 12

Talent Management Loyalty Long-term Bottom-up 12

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. When confronted with disruptive technologies, many companies fail to align digital strategies with their core strategies.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. Reward inspirational leadership as much as effective task management. Managing people Motivation'

Customer Loyalty 13

Customer Loyalty Human Capital Wilde Health Care 13

Harvard Business Review

OCTOBER 21, 2013

Of course, management scholars and practitioners have long recognized the benefits of diversity. Diversity, if managed well, yields divergent thinking and the pooling of a broader base of knowledge results often in better strategic choices. Big is old – retailers and financial institutions have had big data for decades.

Credit Scoring 11

Credit Scoring Diversity Retail Media 11

Harvard Business Review

JUNE 1, 2017

Selvesware invites workers and managers to digitally amplify their talents and attributes, while monitoring and minimizing weaknesses. Simply put, selvesware helps people identify, manage, and measurably improve their best, most productive selves. Insight Center. Putting Data to Work.

KPI 9

KPI Directory Human Capital Self-aware 9

Harvard Business Review

JULY 11, 2011

What is troubling about the vast majority of sales force incentives, however, is that they are tied to short-term, individual, results-focused metrics (e.g. Many salespeople feel little loyalty to the company they sell for, as money becomes the primary basis for their relationship with their employer. monthly territory sales).

Incentives 13

Incentives Short-term Long-term Automotive 13

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. ”) Delivering a consistent experience on the most common customer journeys is an important predictor of overall customer experience and loyalty.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

APRIL 19, 2011

In the not-so-distant past, it was standard practice in customer service to hire only those candidates who knew how to follow scripts, were familiar with the necessary technology, and had several years' experience in another call center. [This post is part of Creating a Customer-Centered Organization.]. employee attrition was cut in half.

Call Center 15

Call Center Attrition Hotels Metrics 15

Harvard Business Review

JANUARY 16, 2018

They can reap benefits because of higher employee productivity and customer loyalty and satisfaction. The announcement came because of increasing pressure on Facebook to understand and manage its impact on society. Time-bound targets based on metrics and a clear strategic plan could do the trick, though. Why is that?

Short-term 10

Short-term Company Long-term Customer Loyalty 10

Harvard Business Review

APRIL 26, 2017

Among these: Downsizing firms lose valuable knowledge when employees exit; remaining employees struggle to manage increased workloads, leaving little time to learn new skills; and remaining employees lose trust in management, resulting in less engagement and loyalty.

Company 8

Company Short-term Altman Long-term 8

Harvard Business Review

OCTOBER 3, 2018

The firm had outdated segmentation frameworks and loyalty programs, weak customer contact management, and suboptimized client identity management, so she championed and launched a customer relationship management initiative to revamp them. She also began paying more attention to projects that would drive future growth.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

JULY 3, 2015

Today, however, by exploiting new digital technologies, firms like Apple, Lending Club, and AirBnB have made customer co-creation of value central to their business models and in doing so now rank among the world’s most innovative and valuable firms. Transactors : These customers have no loyalty to your brand.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

SEPTEMBER 27, 2011

You should be able to expect your CHRO to offer solutions for improving any of your business metrics through employee alignment and engagement. Your CHRO thinks of email as modern technology. Your head of HR is hesitant to be accountable for meaningful metrics. Is your CHRO abreast of those changes?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

MARCH 22, 2017

The metrics also changed. This gives marketing an opportunity to measure and manage itself in new ways. Zscaler, a cloud-based security platform for businesses, created a Value Management Office. The changes happening in consumer behavior, technology, and media are redefining the nature of creativity in marketing.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

NOVEMBER 22, 2017

An “operating model” — how a company organizes and manages its resources to achieve its strategic ambitions — is the bridge between strategy and execution. That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

SEPTEMBER 2, 2016

And how do you foster a connection without undermining your direct manager? ” And yet, connecting with your manager’s manager is “a delicate dance,” since your boss is still the “middleman,” she says. Assume that your boss will hear about any interactions you have with her manager.

Career 14

Career Bond Case Study CEO 14

Harvard Business Review

APRIL 8, 2015

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. Deterring new providers: A professional event technology firm offers rock-bottom quotes to special events to signal its pricing power to any potential new entrants.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

JUNE 7, 2016

The technologies and processes that are transforming companies. It is estimated that in 2014 the world produced some 42 million metric tonnes of e-waste (discarded electrical and electronic equipment and its parts)—with North America and Europe accounting for 8 and 12 million metric tonnes respectively. Insight Center.

Company 8

Company Apparel Incentives Retail 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. These require sophisticated, sustainability-based management. ” Improving risk management. Investing in sustainability is not only a risk management tool; it can also drive innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

N2Growth Blog

MARCH 29, 2011

Historically, management theory has tended to present a binary view of leadership—command-and-control vs. collaborative. As One’s diagnostic provides specific metrics that leaders and organizations can assess, and the insight from this can be extremely valuable. Mike Myatt : How has ‘As One’ affected you personally?

Leadership 407

Leadership CEO Long-term Consultative 407

Harvard Business Review

MAY 13, 2013

While customers inherently want to do what''s in the best interest of their company and to be good corporate citizens, the fundamental dynamic of corporate-employee loyalty has changed. Today, business is a "survival of the fittest" world where employment is never guaranteed and loyalty frequently goes unrewarded.

Stress 8

Stress Uncertainty Committee Loyalty 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. That helped account managers focus their pitch on the client’s business issues and build rapport.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

DECEMBER 17, 2014

And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ).

Innovation 9

Innovation Company Venture Capitalist Business Model 9