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Preview Thursday: Self Leadership and the One Minute Manager

Lead Change Blog

The following is an excerpt from Chapter 3 of Self Leadership and the One Minute Manager. “Do When they begin to train an elephant, they chain the baby elephant’s leg to a pole in the ground. From Self Leadership and The One Minute Manager, copyright © 2005, 2017 by Polvera Publishing, Susan Fowler, and Laurie Hawkins.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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What Managers need to know about Anger in the Workplace

HR Digest

The consequences of poorly managed anger in the workplace can range from reduced productivity and increased turnover to physical injury and property damage. When an employee’s anger escalates to the point of aggressive behavior, the manager needs to know what to do in order to take immediate action. WHAT MANAGERS NEED TO KNOW.

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Top 16 Books for Human Resource and Talent Management Executives

Chart Your Course

Every HR, OD professional, and management consultant should at the very least be aware of their existence, if not well-versed in their ideas and theories. In one of the defining management studies carried out in the 90s, Collins and his team complied a list of 1,435 companies in search of those special few that could truly be called “great.”

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Speak Your Truth So That Others Can Hear It

Leading Blog

Mark Minukas is the managing partner of Co-Creation Partners. An engineer by training, he began his career as a Navy officer and member of the US Naval Construction Battalion (Sea-bees) and the Navy Dive Community.

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