Leading Blog

AUGUST 8, 2011

Based on interviews and first-hand experience, Common Purpose lays out how to achieve and then sustain a culture based on a common purpose. For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. He set this as the measure of success for the company.

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Leadership Simon Cooper Gordon 281

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

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Airlines Travel Transportation Training 8

Women on Business

JANUARY 11, 2011

Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals. Don’t you wish you had a GPS for your life and career?

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Press Release Succession Discount PR 160

LDRLB

MAY 26, 2014

Tell us a little bit about that model and how it kind of corrects the older models. What he said was when you see them entering the market as these worse-but-cheaper alternatives, that’s when you needed to start really investigating what those technologies were and how they were going to ultimately replace yours.

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Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology. How to Be a Company That Employees Love. Insight Center.

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Airlines Review Engineering Career 8

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You can teach them.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You can teach them.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

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Technology Depreciation Christensen Short-term 8

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Airlines Strategy Business Model Metrics 14

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. A week from now, I’d like a proposal for how to get back to 12 minutes, if not down to 10. You’ll learn how to do it faster.

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Case Study Airlines COO CFO 8

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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Blog Middle Management Talent Management Human Resources 157

Harvard Business Review

SEPTEMBER 29, 2017

But according to data from industries including academia, health care, technology, manufacturing, retail, sports, and business services, people are actually “unconsciously incompetent” in a typical 20% to 40% of areas critical to their performance. And when they reach anything that challenges them, they get more support.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

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Airlines Health Care Transportation Operations 8

Strategy Driven

JANUARY 21, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

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Real Estate Magazine Rogers Long-term 66

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But the moral of this story is not how to do crisis management faster and better in a lightning-fast digital world.

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Airlines Company Crisis Management Video 10

Harvard Business Review

JUNE 12, 2018

How to make your company more nimble and responsive. In the case of Baker Hughes and Halliburton’s planned merger a few years ago, the Justice Department detailed how it thought the amount of competition would rise or fall (mostly fall) in 30 market segments. Insight Center. Competing in the Future. competitors.

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Company Supply Chain Cooper Airlines 8

Harvard Business Review

NOVEMBER 5, 2013

Others need a course correction while still profitable (Microsoft), or a momentum shift because of disruptive new technologies (newspaper companies). For airlines, it is on-time performance. Some companies need to be rescued from the brink of extinction (BlackBerry), but that’s not the only kind of turnaround.

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How To Airlines Open-book CEO 9

Harvard Business Review

AUGUST 2, 2018

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete.

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Learning-by-Doing Software Technology Travel 11

Harvard Business Review

FEBRUARY 16, 2011

Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. However, it used a motion-sensing technology to create a new kind of controller, which was novel and reduced the difficulty of playing games.

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Airlines Real Estate Operations Business Model 10

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

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B2B Airlines Travel Stage-Gate 15

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

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Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

SEPTEMBER 11, 2012

airline learned from an internal study that about 10% of the flights into its major hub had at least a 10-minute gap between the estimated time of arrival and the actual arrival time — and 30% had a gap of at least five minutes — it decided to take action. The technologies are new and in some cases exotic. More >>.

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Management Airlines Supply Chain CTO 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

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Health Care System Technology Airlines 11

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school).

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Deming Christensen System Innovation 28

Harvard Business Review

OCTOBER 4, 2018

” But do these and other long-held tips about how to speak to customers really work? This is particularly important given the growing frequency of conversations that happen via technology (the phone, email, text, or chats) rather than in-person. .” “Never say no.” ” “Sorry is a magic word.”

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Analysis Retail Airlines Reference 13

Harvard Business Review

NOVEMBER 7, 2013

It had to do with better customer service — specifically, an intense focus inside Aeroflot , the infamous Russian airline, to teach flight attendants how to smile. At a time of vast and troubling uncertainty, in a world that is being reshaped by technology, small acts of connection take on outsized importance.

Airlines 11

Airlines Report Bottom-up Energy 11

Harvard Business Review

JUNE 22, 2012

You don't know how to sequence the human genome. Let other people do the hard work of figuring out how to make an airplane fly and a TV screen thinner. You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. He didn't design the technology. Better Planet.

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Innovation Retail Airlines Technology 15

Harvard Business Review

APRIL 13, 2015

After a morning innovation workshop at the bucolic R&D campus of a top-tier but tradition-rich technology giant, the lunchtime conversation with the Lab’s leadership turned strategic. “Airlines,” he concluded, “don’t want to pay more for advanced technology.”

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CFO Innovation CEO Airlines 8

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA.

Company 8

Company Supply Chain Airlines Health Care 8

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind.

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Brand Storytelling Trends Content 113

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause.

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Executive Coaching Execution Blog Self-aware 129

Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. Some won’t mind taking a trip, just not in the direction you’re headed. Others will resist getting in the car at all. For most people, change is a big deal.

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Hotels Stress Resistance Restructuring 124

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

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Bottom-up Operations Training Efficiency 9

Strategy Driven

NOVEMBER 7, 2011

When an eminent authority on leadership and change such as John Kotter states that, “To cope with new technological, competitive and demographic forces, leaders in every sector have sought to fundamentally alter the way their organizations do business…Yet, according to most assessments, few of these efforts accomplish their goals.

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Strategy Kotter RASCI Motivation 70

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! If you don’t give your customers the courtesy of taking the time to provide them with excellent service, they are not going to take the time to tell you how to improve your business. Use technology to provide quick, efficient customer service.

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Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

JUNE 22, 2011

While both types of innovation play a vital role in the developmental ecosystem of technology, industry and business, it is the non-linear or revolutionary innovations that make the most significant advances. The car would not have revolutionized so many lives if someone hadn't figured out how to mass-produce cars at an affordable price.

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Heron Shaw Entrepreneur Innovation 15

Harvard Business Review

OCTOBER 30, 2014

Leaders need to focus on how to create meaningful targets that use the best of each approach. Create a technology engine that powers the front lines. Investing in better and more useful technologies is critical for sales to move more quickly and effectively on the leads that marketing can uncover.

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Marketing Guidelines B2C Analysis 11