Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!  Michael recently attended the Business Growth Expo where Jack Santiago of Disney shed some light on their approach to people management and shares the key points he took away from Jack's presentation.   Enjoy!

Blog 157

Blog Middle Management Talent Management Human Resources 157

LDRLB

MAY 26, 2014

Tell us a little bit about that model and how it kind of corrects the older models. What he said was when you see them entering the market as these worse-but-cheaper alternatives, that’s when you needed to start really investigating what those technologies were and how they were going to ultimately replace yours.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology. How to Be a Company That Employees Love. Insight Center.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. A week from now, I’d like a proposal for how to get back to 12 minutes, if not down to 10. You’ll learn how to do it faster.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

SEPTEMBER 11, 2012

Big data has the potential to revolutionize management. Simply put, because of big data, managers can measure, and hence know, radically more about their businesses, and directly translate that knowledge into improved decision making and performance. Of course, companies such as Google and Amazon are already doing this.

Management 8

Management Airlines Supply Chain CTO 8

Strategy Driven

JANUARY 21, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

SEPTEMBER 29, 2017

But according to data from industries including academia, health care, technology, manufacturing, retail, sports, and business services, people are actually “unconsciously incompetent” in a typical 20% to 40% of areas critical to their performance. And when they reach anything that challenges them, they get more support.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. That was what management told us to do. It’s a new turn in what has been a PR disaster for the company.

Airlines 10

Airlines Company Crisis Management Video 10

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative.

Strategy 70

Strategy Kotter RASCI Motivation 70

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school).

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

APRIL 26, 2011

These customer experience management initiatives can be complex. That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

NOVEMBER 5, 2013

Others need a course correction while still profitable (Microsoft), or a momentum shift because of disruptive new technologies (newspaper companies). For airlines, it is on-time performance. Change management Leadership' Territories get hardened, and people seem to be out for themselves. What is a common definition of success?

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

JUNE 12, 2018

How to make your company more nimble and responsive. In the case of Baker Hughes and Halliburton’s planned merger a few years ago, the Justice Department detailed how it thought the amount of competition would rise or fall (mostly fall) in 30 market segments. Insight Center. Competing in the Future. competitors.

Company 8

Company Supply Chain Cooper Airlines 8

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum!

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” The enemy is poor management of change. As Dr. Rodger Dean Duncan says, “Change is not the enemy. Change is not the enemy.

Hotels 125

Hotels Stress Resistance Restructuring 125

Harvard Business Review

APRIL 13, 2015

After a morning innovation workshop at the bucolic R&D campus of a top-tier but tradition-rich technology giant, the lunchtime conversation with the Lab’s leadership turned strategic. As a result, Labs management was being asked to do more with less. How should they better prioritize innovation? What should they do?

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. Or consider U.S.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

OCTOBER 4, 2018

” But do these and other long-held tips about how to speak to customers really work? This is particularly important given the growing frequency of conversations that happen via technology (the phone, email, text, or chats) rather than in-person. .” “Never say no.” ” “Sorry is a magic word.”

Analysis 13

Analysis Retail Airlines Reference 13

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind.

Brand 121

Brand Storytelling Trends Content 121

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 11

Health Care System Technology Airlines 11

Harvard Business Review

NOVEMBER 17, 2015

Employee trust in management and commitment to the company have been in decline for decades. Only a minority of companies have managed to buck this decline and have built companies worthy of the human spirit. How do they do it? How to Be a Company That Employees Love. Let’s start with what doesn’t work.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

NOVEMBER 14, 2017

For example, if category expansion is critical to value creation in a particular strategy, plans should focus disproportionally on how to achieve this. Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution. ” Metric obsession. ” Metric obsession.

Execution 10

Execution Strategy Gantt Chart Film 10

Women on Business

JANUARY 24, 2011

We need to decide how to best divide energies—whom to feed first. How do you best focus the time and resources you have? &# To know what you need, determine your strengths and strategize to supplement your weaknesses. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JANUARY 19, 2018

The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on. He has accumulated a unique mix of deep knowledge of the organization, the industry, and how to work with Stefano Pessina, the company’s executive chairman.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

OCTOBER 30, 2014

Leaders need to focus on how to create meaningful targets that use the best of each approach. One important way to focus the effort is by managing the sales pipeline together. “It Create a technology engine that powers the front lines. A cargo airline provides another example.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

JUNE 24, 2013

While marketers strategize heavily around how to help consumers decide what to buy, how much time do they spend thinking about how they will pay? This area of innovation is where mobile payment companies want to play, especially in markets where such technology is less than ubiquitous. Is one of them more important?

CFO 8

CFO Loyalty Technology Definition 8

Harvard Business Review

AUGUST 29, 2014

They worry about what we now call "work-life balance" — caring for their kids while working long hours, often at the whims of others — the fact that college didn''t prepare them for work, the constant interruptions, the endless meetings, the division between management and labor, and, most of all, the desire to do meaningful work. "I

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

MAY 13, 2014

GE is an icon of management best practices. That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8