The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead Change Blog

APRIL 4, 2016

Bring products to market at the wrong time or introduce an idea without understanding timing and the “garden” can quickly resemble a piece of scorched earth. Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. Grow, grow. Sell, sell. You name it.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. Over the course of our conversation, Andrea and I discuss - What organizations really need to do to be innovative in today’s global market.

Innovation 189

Innovation Leadership Airlines Brand 189

Great Leadership By Dan

JUNE 16, 2012

To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate. Four Steps to Building Matrix Leadership Skills. Leading in the matrix takes some new skills compared to traditional functional leadership roles.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

HR Digest

MAY 3, 2019

Their success is the result of an unwavering leadership acumen in the face of a hyper-competitive market. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Nevertheless, their companies have shown remarkable success as they consistently deliver results. Diane Gherson, CHRO, IBM. Patricia L.

Power 75

Power Ries Human Resources Airlines 75

In the CEO Afterlife

APRIL 8, 2012

I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). The power of their market share (much of it gained through acquisition of independent seed companies) has left farmers with fewer and fewer seed choices. Snails can’t hear.

Company 212

Company Bureaucracy Airlines Banking 212

Leading Blog

JULY 25, 2019

DIY chain Lowe’s, for example, is building 3D printers that print in zero gravity, thus opening up entirely new markets for themselves. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space.

Innovation 222

Innovation Organization Bottom-up Airlines 222

Great Leadership By Dan

FEBRUARY 19, 2019

We all have personal styles that drive our leadership images. To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. Do you handle the interpersonal details as well as you do policy nuts and bolts? Here are three ways to help cement your legacy as a great leader.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . Helping the CEO of Southwest Airlines launch a best-selling book. He started a consulting firm in 1980 and says he has been having a blast ever since! Being on CNBC, Fox Business, CNN and ABC pitching a new book.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Lead Change Blog

FEBRUARY 17, 2016

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

CO2

SEPTEMBER 3, 2013

Variety isn’t something we usually associate with plane travel, though–particularly when it comes to watching airlines’ safety videos. “Repetition penetrates the dullest of minds” is an adage that marketers have used and abused over the years, and most airlines are abusers.

Airlines 79

Airlines Video Travel Learning-by-Doing 79

Steve Farber

APRIL 13, 2017

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.

Airlines 74

Airlines PR Taylorism Taylor 74

Lead Change Blog

MAY 27, 2016

A survey of leadership and workplace articles today will inevitably find people encouraging each other to find their passion in their work. One of the best examples of this is the world-famous Pike Place Fish Market in Seattle.

Sports 170

Sports Airlines Wilde Environment 170

In the CEO Afterlife

AUGUST 5, 2015

In Theodore Levitt’s The Marketing Imagination , the renowned marketing professor said there was no such thing as a commodity, only people who think like commodities. Differentiation is still the name of the marketing game. Several big brand marketers have fallen on their own swords in their effort to drive growth.

Brand 100

Brand Airlines Bottom-up Marketing 100

The Practical Leader

FEBRUARY 13, 2012

They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. It’s at the heart of leadership. The L-word makes hard-nosed managers squirm. ” Ya gotta love it! ” Ya gotta love it!

Airlines 53

Airlines P&L Collins Leadership 53

Jesse Lyn Stoner Blog

APRIL 3, 2012

And he was confident that he had put together the right leadership team to take them there. Consider the seamless transition at Southwest Airlines when Herb Kelleher stepped down as president because the vision had been internalized through out the company. Personality is not the issue. And when they leave, the magic disappears.

Airlines 228

Airlines Loyalty Motivation Strategy 228

Management Excellence

SEPTEMBER 28, 2011

I’ve been an unapologetic critic of the money losing and seemingly customer hating airline industry for many years. Anyone who has flown a million miles or more has a good view to the workings of this flying bus business (with apologies to bus companies), and the view is mostly unpleasant. Not always, just mostly.)

Airlines 61

Airlines Marketing Industry Company 61

In the CEO Afterlife

SEPTEMBER 8, 2015

One of the best sources of understanding is experience, such as in-market know-how, familiarity with competitors and customers, or expertise in leading during turbulent times. Moving on your instincts is not seat-of-the-pants leadership. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed.

Power 100

Power Competitive Advantage Airlines Information 100

Lead Change Blog

FEBRUARY 12, 2015

At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. When former Alfa Romeo CEO Luca de Meo came from Audi to head up marketing at Volkswagen AG, he realized the global function was filled with gossip and suspicion. Add sprinkles to your leadership! Sprinkles Are Colorful and Fun.

Open-book 150

Open-book Airlines CEO Hotels 150

Chart Your Course

OCTOBER 27, 2014

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Tanveer Naseer

SEPTEMBER 17, 2013

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

Strategy Driven

JANUARY 17, 2014

As a result significant business resources are wasted buy an over-reliance on market research that poses only rational questions but neglects to probe customers’ emotional reactions that lie hidden within their answers. He is the author of the book, Empathetic Marketing published by Palgrave. The Need for Caring Relationships.

ROE 50

ROE ROI Letter Airlines 50

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Household income and savings are ultra-low in most global markets. 80% of American workers live paycheck to paycheck.

Short-term 59

Short-term Committee Incentives Long-term 59

LDRLB

JUNE 22, 2010

Prior to entering the private sector as a researcher and consultant, Rick spent a number of years as a university professor where he taught courses in research methods, statistics, marketing, communication, and psychology. Leadership trust' He received his Ph.D. from Michigan State in 1987. How did you define trust in your study?

Leadership 102

Leadership White Paper Press Release Sharpe 102

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. What Leaders Need To Do To Create A Thriving Organization The Language Of Leadership.

Succession 269

Succession Politics Delegation Commitment 269

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 5) Invest in culture rather than governance.

How To 110

How To Airlines Media Innovation 110

Coaching Tip

DECEMBER 27, 2012

The new business paradigm is rooted in four key pillars: higher purpose, stakeholder integration, conscious culture and management, and conscious leadership. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. feel happier by becoming better organized.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Household income and savings are ultra-low in most global markets. 80% of American workers live paycheck to paycheck.

Short-term 52

Short-term Committee Incentives Long-term 52

Lead Change Blog

DECEMBER 17, 2015

When it came time to drive cows to market, the hot tattoo was a convenient way to identify a particular cow. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. And, it is the dream of every brand manager.

Brand 150

Brand Airlines Wilde Tools 150

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. They illustrate the significance of showing leadership in improving customer service. Two days later, all the points were back on my account. Seven nights at the Marriott; no third-rate Hilton and definitely no painful presentation. And I’ve seen many other bloggers do the same.

Examples 113

Examples Hotels Productivity Products 113

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

MARCH 4, 2013

Ever get poor service at an airline? It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. What’s your proactive marketing approach to loyalty?

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

Industry 269

Industry Stage-Gate Organization Company 269

Strategy Driven

NOVEMBER 27, 2010

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Transportation 50

Transportation Execution Simon Newsletter 50