Strategy Driven

JULY 3, 2021

Acquisition cost is one of the preferred metrics on Google Ads to enhance the value of your ads. In the world of Google AdWords, the metric is used to automatically increase bids in AdWords auctions to maximize chances when a user is likely to convert. Paid marketing doesn’t have to break the bank. Improve your SEM campaigns.

Cost 65

Cost Parcell Metrics Transportation 65

Leading with Trust

MAY 19, 2023

It reminds me of the old project management adage: people don’t plan to fail; they just fail to plan. I’ve seen hundreds of representations of trust: wedding rings, a cross, a child holding a parent’s hand, a bank vault, and people shaking hands, just to name a few of the common ones.

Planning 110

Planning Bond Survey Workshop 110

Women on Business

OCTOBER 12, 2012

Amanda D’Amico of Wharton Magazine shared some of those tips: “Be careful who you befriend, because you never know who you manage.” ” –Kimberly Kitchings, vice president of corporate and strategic planning program metrics for Cotton Inc. ” – Jane DeFlorio, managing director of Deutsche Bank.

Advice 197

Advice Career Strategic Planning Metrics 197

Leading Blog

APRIL 25, 2012

But when the goal becomes more important to management than the underlying values of the organization, it can lead to a dysfunctional culture. Most managers would be thrilled if their employees were doggedly determined to stay on budget and not cost the company any unnecessary money. Staying focused on a goal. Sticking to a budget.

Budgeting 285

Budgeting Banking Ethics Commitment 285

Lead Change Blog

SEPTEMBER 15, 2014

If you’re a manager, this is the type of service you long for your team to provide on a consistent basis. ” I first heard that statement 30 years ago when I worked in retail banking and the playing field has not changed. Most companies have metrics in place for customer service. You feel special.

Power 150

Power Metrics Retail Banking 150

Leading with Trust

JUNE 29, 2020

It reminds me of the old project management adage: people don’t plan to fail; they just fail to plan. I’ve seen hundreds of representations of trust: wedding rings, a cross, a child holding a parent’s hand, a bank vault, and people shaking hands, just to name a few of the common ones. Photo by Bernard Hermant.

Bond 105

Bond Planning Workshop Metrics 105

Strategy Driven

JANUARY 15, 2020

Software engineering jobs deal with very varied fields of computer science, which also apply to a wide spectrum of fields, such as business, scientific research, medicine, production, logistics, banking, meteorology, law, networks and much more. Design, build and manage databases. Software and systems engineering.

Engineering 66

Engineering Software Objective Analysis 66

N2Growth Blog

APRIL 25, 2010

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

Loyalty 419

Loyalty Blog Brand Follow-up 419

Harvard Business Review

FEBRUARY 14, 2017

But according to the World Bank , only 30% of youth employment programs are successful, with many of those offering only marginal benefit. These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. Debating the utility of specific metrics might seem like a minor thing.

Metrics 11

Metrics TCO Training Cost-Benefit Analysis 11

The Idolbuster

MAY 21, 2012

JP Morgan, the bank that was too smart to get in trouble with risky investments is now suffering massive losses for risky investments. Estimates for eventual losses range as high as $20 billion, although the bank itself says only 3 billion lost so far. But Ina Drew, who managed the unit where all of them work, is out of a job.

Banking 45

Banking Metrics Reputation Objective 45

Harvard Business Review

AUGUST 26, 2015

Managers and boards are often pushed by investors, fund managers, and analysts to focus intently on a single measure of success, such as shareholder value or profit, and then they do everything they can to maximize it. Companies should be managed much more holistically. I was once a CEO leading a corporate turnaround.

Metrics 8

Metrics Long-term Short-term Hedge 8

Harvard Business Review

JUNE 12, 2012

Despite the new regulatory regime, big banks continue to suffer from significant governance challenges. Boards have limited time to wade through the substantial complexity of the banks' businesses. This poses significant risks not just to banks but potentially to the entire economy during the next downturn.

Banking 10

Banking Short-term Long-term Metrics 10

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 409

Blog Leadership Emotional Intelligence CEO 409

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Our life cannot be measured from the bank balance but by service. Best Neil Ron Inspiring post! Success is temporal.

Blog 396

Blog Succession Influence Brand 396

Harvard Business Review

OCTOBER 9, 2012

But as Michael Lewis describes in Moneyball , the Oakland Athletics discovered that the metric the team's scouts used to choose players had nothing to do with whether those players would score runs. Leave aside, for the moment, which metrics you currently use or which ones Wall Street analysts or bankers say you should.

Banking 15

Banking Metrics Objective Retail 15

HR Digest

NOVEMBER 9, 2021

This work eventually gave birth to Audible’s People Principles, the five guiding tenets that continue to shape what it means to be a member of the Audible community, from prospective employees to long time managers and loyal listeners.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

This work eventually gave birth to Audible’s People Principles, the five guiding tenets that continue to shape what it means to be a member of the Audible community, from prospective employees to long time managers and loyal listeners.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Harvard Business Review

AUGUST 8, 2011

Managers are increasingly taking a back seat as information providers. From the moment employees sign up, organizations direct them to company intranets to understand different aspects of the job, the organization, clients, company policies, and often, the performance development program and its measurement metrics. Would you agree?

Management 12

Management Mentor Information Technology Metrics 12

Harvard Business Review

MAY 23, 2012

The recent disclosure of a multi-billion dollar trading loss at JPMorgan Chase reminds us again of the challenge and complexity of risk management, the subject of our June 2012 HBR article, "Managing Risks: A New Framework." Each requires customized risk management processes. The compliance-oriented risk manager of a failed U.K.

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 12

Industry Company GDP Bottom-up 12

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Drivers’ dislike of managers was high, and trust was low. The new approach?

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

FEBRUARY 25, 2014

Do you rely heavily on objective metrics such as your job title, the size of your bank account, or the colleges your children are getting into? As we note in our article, no one would head up a major business initiative without establishing clear metrics for success, based on a strong vision of what a “win” will look like.

Succession 11

Succession Metrics Objective Career 11

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

Organization 13

Organization Tactics Call Center Metrics 13

Harvard Business Review

OCTOBER 10, 2012

have an account, but choose to use some non-bank money orders (e.g., On the face of it, these figures suggest that there's an opportunity for banks to find new customers — and that's certainly how the FDIC interprets the results. But is it really all about the banks? The headlines of the study are clear: 8.2%

Survey 14

Survey Banking Finance Bond 14

Harvard Business Review

NOVEMBER 7, 2011

This blog was written with Jay Terwilliger and Mark Sebell, managing partners at Creative Realities , a Boston-based innovation management collaborative. In the late 1990s, we presented the Gretzky metaphor to a division of a large, global bank. So, we shelved the idea. And I made that decision.

CEO 11

CEO Net Present Value Banking Metrics 11

Harvard Business Review

APRIL 20, 2012

Deming insisted that companies, "Eliminate management by objective." In his latest book, Toyota Kata , Mike Rother makes an important distinction between a traditional metric-based outcome (or stretch goal) and a " target condition." In my opinion, there can be no such debate over the lack of usefulness of stretch goals. Here's why.

Goal 14

Goal Metrics Deming Banking 14

Harvard Business Review

OCTOBER 29, 2012

In our research into more than 8,000 companies in 20 countries, 79% of organizations reported that their management practices were above average. companies, and fewer than 5% elsewhere, scored above a 4 on a five-point management-practices scale we created. That should have been very good news. You really are above average!

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? An “operating model” — how a company organizes and manages its resources to achieve its strategic ambitions — is the bridge between strategy and execution. Banks emphasizing products, meanwhile, have turned to partnerships.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

NOVEMBER 22, 2011

But I see two of their mistakes repeated again and again by managers in the private sector. And as I discuss in my book, Collaboration , setting a compelling, unifying goal can be a potent lever for managers to get people to work together across silos in a company. This is what happened with the bank, too.

Committee 14

Committee Insurance Incentives Banking 14

Harvard Business Review

JANUARY 26, 2012

As a result, many choose not to invest in it despite all the evidence that, when skillfully managed, culture can be a powerful and enduring source of competitive advantage. In parallel, revenue per employee increased 89 percent and the bank overtook its peers in total returns to shareholders and customer satisfaction.

Banking 15

Banking Competitive Advantage Incentives Metrics 15

Harvard Business Review

SEPTEMBER 7, 2012

"Our top line was growing, but the bottom line was not moving much and we had drawn down a lot on our bank credit line," he says. And when Allen Printing's bank, facing problems of its own in 2010, suddenly called in its loan, the company was so strapped for cash that it had to file for Chapter 11.

Metrics 8

Metrics Working Capital Restructuring Banking 8

Harvard Business Review

JULY 17, 2012

We know of one retail bank that gave their call center representatives the edict to "delight" customers and permission to waive up to $150 in fees for any customer without seeking any additional authorization. But employees often lack the experience, judgment, and discipline necessary to achieve this without breaking the bank.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

JULY 4, 2018

Chun Hin is a senior manager at a Hong Kong investment bank. Over the years, we have found, again and again, that a country’s English proficiency correlates closely with metrics of innovation and overall economic well-being. yagi studio/Getty Images. This research has helped us map global trends in English learning.

How To 15

How To Meyer Education Learning-by-Doing 15

Harvard Business Review

JUNE 8, 2018

Since then, we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks who follow technology companies. So, investors, and therefore managers, might be adjusting their approach to risk accordingly. Analysts increasingly rely on non-GAAP metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

NOVEMBER 22, 2016

By Ashish Chawla, Global Head, Cognizant Contentworks; Shubham Choudhury, Senior Manager and Consulting Lead, Cognizant Contentworks. How Banks Are Capitalizing on a New Wave of Big Data and Analytics. Is the reuse of content governed by an organizational rights and royalties management mechanism? Tomorrow’s IME Landscape.

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

JANUARY 3, 2014

The World Bank puts the figure at 38% in Nigeria , while the Economist projects 55% for young black South Africans. Instead African companies need to adopt a ‘ Training-Heavy ’ strategy, which positions enterprises as remedial schools and emphasizes continuous, metric-based learning. Metrics are your best friend.

Training 8

Training Company Metrics Real Estate 8

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. Develop a shared vocabulary and shared metrics. The CMO and COO are the natural partners for turning this around.

COO 8

COO Planning Metrics Call Center 8