HR Digest

FEBRUARY 26, 2024

The company’s flagship consumer brands include Expedia, Hotels.com, and Expedia Vrbo, which are united by a One Key loyalty plan for an enhanced travel experience. It is really exciting to be in position to go back on offense and lead the industry,” said Vice Chairman and CEO Peter Kim after the successful Expedia earnings call.

Resources 105

Resources B2B B2C GAAP 105

Leading Blog

FEBRUARY 12, 2020

Know what to look for in the talent you’re considering sponsoring, starting with performance and loyalty. What you should be concerned about when evaluating a potential protégés is loyalty to you and the organization. Step 3: Inspire for Performance and Loyalty. Step 1: Identify Potential Protégés. Performance is table stakes.

Loyalty 267

Loyalty Mentor Politics Skills 267

Leading Blog

MARCH 6, 2020

In our industry, for example, our lumberyard competitors sell essentially the same assortment of building materials that we do. If the employees of a company have an exceptional experience, they will ensure that customers thrive and will protect and grow their company with loyalty and pride. W HAT differentiates companies?

Loyalty 304

Loyalty Magazine Learning-by-Doing Environment 304

Terry Starbucker

JUNE 16, 2013

A wide breadth of industries and trades were represented, but yet, there were common threads that connected them all. who is creating novel diagnostic and test solutions for the cardiovascular disease industry. We gathered to listen and learn, and we certainly did. They believed , even when they failed, which was often.

Entrepreneur 378

Entrepreneur Apparel Ryan Software 378

Leading Blog

DECEMBER 1, 2021

In The Five Graces of Life and Leadership , CEO of the celebrated consulting firm Korn Ferry delivers a meaningful and thought-provoking exploration of leadership, emphasizing the five kinds of grace that leaders absolutely must have to lead their teams in today’s evolving workscape.

Books 314

Books Leadership Uncertainty Customer Loyalty 314

HR Digest

JANUARY 17, 2023

These strategies are designed to create a strong sense of loyalty and trust between your business and your workforce, which can lead to improved performance and efficiency. By highlighting the unique benefits and culture of your company, you can differentiate yourself from competitors and attract top talent in your industry.

Brand 105

Brand Strategy Reputation Tips 105

Eric Jacobson

MARCH 12, 2024

The book brings together more than 15 years of Homkes working directly with high-growth companies of all sizes and across a wide variety of industries. Here you employ “Survive Basics,” or the 4 C’s: Cash, Cost, Customer (retention, loyalty, stickiness), and Communication. Taking proactive measures.

Agility 117

Agility How To Uncertainty Competitive Advantage 117

N2Growth Blog

NOVEMBER 6, 2017

Prompting its CEO to comment in its earnings press release : “The continued weakness in the U.S. ” Clearly, HD’s future rests with that “next generation of Harley-Davidson riders.”

Brand 153

Brand Press Release Loyalty Learning-by-Doing 153

Brigette Hyacinth

APRIL 9, 2020

There are chief executives across industries who are cutting their pay—even to zero—as part of their strategy to mitigate the impact of the coronavirus crisis. Texas Roadhouse CEO Kent Taylor is giving up his pay for the rest of the year, (March 18, 2020, to Jan. Loyalty is a two-way street. They are your best brand ambassadors.

Company 115

Company Short-term Long-term Emotional Intelligence 115

Leading Blog

FEBRUARY 19, 2014

But far more important than heroic reputations are the values these captains of industry personified and instilled within their organizations. When reading the news these days, I sometimes wonder if we have completely forgotten the tenets these titans used to shape American industry.

Decentralization 284

Decentralization Organizational Behavior Short-term Public Relations 284

Leading Blog

APRIL 15, 2013

Shankman cites a study where 700 people from a variety of industries reported on the treatment they received from their managers: 31% reported that their supervisor gave them the "silent treatment" during the year. Loyalty (360 Loyalty–loyal to what works for the whole company and for all good employees.),

Company 284

Company Long-term Short-term Loyalty 284

The Practical Leader

JUNE 23, 2021

In his book, Lovemarks: The Future Beyond Brands , Kevin Roberts, CEO of the global advertising agency, Saatchi & Saatchi, explains that fads attract, but without love, it’s a passing infatuation. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high.

Airlines 64

Airlines Fixed Costs Collins Video 64

Great Leadership By Dan

SEPTEMBER 29, 2016

At Boston based General Insulation, CEO Frank Granara not only remembers everyone’s names, but is aware of what’s going on with their families as well. When I worked at Southwest Airlines, we were taught that we were in the customer service industry even though we flew airplanes. Leaders should be curious about their people.

Leadership Development 120

Leadership Development Development Airlines Loyalty 120

Skip Prichard

JUNE 7, 2021

The CEO Test. My co-author, Kevin Sharer (the former CEO of Amgen), and I set out to answer two key questions – what are the main reasons why leaders succeed or fail in their roles, and what is the playbook for navigating those core challenges? Leadership is getting harder, as the speed of disruption accelerates across all industries.”

Open-book 133

Open-book Long-term CEO Short-term 133

Strategy Driven

JULY 7, 2020

Guests posts from founders and CEOs are a superb way of letting people in your industry know who you are and confirm that you understand what you’re talking about. As a business owner, you should have studied your industry, and hopefully, you have plenty of insights on how to improve the way things are run. Guest Blog Posts.

Budgeting 76

Budgeting Brand Discount Loyalty 76

Lead Change Blog

SEPTEMBER 1, 2015

When I heard about how Cheryl Bachelder , CEO of Popeye’s chicken and veteran restaurant industry leader, was able to bring back Popeye’s declining brand—increasing sales by 25% and profits by 40% within 7 years of her appointment as CEO—I was amazed. Taking a small, local restaurant and trying to re-vamp it: difficult.

Resources 150

Resources Customer Loyalty Open-book Commitment 150

Rich Gee Group

JANUARY 5, 2011

It grows exponentially to take over an industry. Do you have a loyalty/membership program to reward and retain your best customers? Do you partner with related industries to grow your business? During the industrial and socialist era of India these were outlets where people would sit for hours, jam their ideas and network.

USP 297

USP Licensing Media Industry 297

Eric Jacobson

NOVEMBER 3, 2020

Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected. Think of the restaurant industry or the airline industry.

Skills 65

Skills Company Shaw Crisis 65

The Horizons Tracker

DECEMBER 13, 2022

. “It’s easy to build a CSR program where you invest a bit of money on the side and then carry on as normal with the rest of your business, but we realized that to really support society you can’t just give money,” says Yuichi Ishizuka, President & CEO in Canon EMEA. Focus on operational efficiencies.

Cooper 97

Cooper Long-term Politics Energy 97

HR Digest

MARCH 12, 2020

Here we have listed top careers for HR professionals to help you carve a niche in the industry you desire. This role is in high demand among companies that want to retain employees and are concerned about the long-term benefits of employee loyalty and engagement. Are you seeking career growth in human resources?

Career 87

Career Human Resources Outsourcing Compliance 87

Lead Change Blog

NOVEMBER 25, 2015

If you are leading a team in any industry, you are likely constantly in search of actionable ideas that will help you to strengthen your culture and inspire better teamwork among your staff. I would like to share an idea from nearly 2,000 years ago that has surprising relevance today.

Team 150

Team Teamwork Workshop Competitive Advantage 150

Eric Jacobson

FEBRUARY 1, 2021

Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected. Think of the restaurant industry or the airline industry.

Skills 50

Skills Company Shaw Crisis 50

Harvard Business Review

MAY 17, 2012

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. But let's give our financial colleagues credit for acknowledging the fundamental imbalance that the CEOs are referring to. Unexpected, to say the least.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

The Idolbuster

AUGUST 13, 2012

In his book The Loyalty Effect , Frederick Reichheld, head of Bain Consulting’s loyalty practice, and inventor of the Net Promoter Score, has built a career showing that businesses that put people first have better financial returns, at least in certain industries. This resonates with me big time. By Frederick Reichheld.

Loyalty 35

Loyalty Competitive Advantage Insurance Technology 35

Strategy Driven

NOVEMBER 30, 2016

I’m a customer loyalty and retention expert. With the CEO room I didn’t know what to expect, but here’s what he told us. Customer loyalty is never owed. With another client, the CEO expected that when a sale was made, there was a handoff to the next person, and a package was sent to each and every customer.

Customer Loyalty 50

Customer Loyalty Loyalty Workshop Marketing 50

Great Results Team Building

NOVEMBER 2, 2013

Scions of American industry, especially, like Bill Gates or Warren Buffet, have built companies and helped us reevaluate the landscape of doing business in the world today. While in college, he also met Steve Ballmer who is now the CEO of Microsoft and helped Gates get the company off the ground. It inspires loyalty and longevity.

Teamwork 113

Teamwork Energy Reputation Operations 113

HR Digest

APRIL 27, 2023

In fact, recent studies have shown that vulnerability is a critical trait for successful leadership, one that fosters trust, inspires loyalty, and drives innovation. Satya Nadella, CEO of Microsoft, is a prime example of a vulnerable leader.

Leadership 59

Leadership Open-book Loyalty Learning-by-Doing 59

Harvard Business Review

DECEMBER 16, 2014

The other night I watched Raymond Reddington, fictional star of the TV series The Blacklist , pull off another impossible plotline without breaking a sweat, explaining calmly to one of his minions that the key to winning is to “value loyalty above all else.” Remain loyal, the story goes, things will go well.

Loyalty 14

Loyalty McCombs Ethics Follow-up 14

N2Growth Blog

NOVEMBER 29, 2010

Complicating matters further for CEOs attempting to determine what to do about bonuses is all the recent media attention and public outrage in regard to what is perceived by many to be excessive, frivolous compensation. but to focus on compensation strategy that builds on performance.

Blog 325

Blog Metrics Brand CEO 325

In the CEO Afterlife

JULY 20, 2011

In the CEO Afterlife. If only more CEOs, Managers and Employees were this determined to work with integrity in what they do and stuck to these ideals, the world would be a much different place. Some rationalize job-hopping as “no loyalty today” or “that’s the way it is in this industry.”

Advertising 155

Advertising Human Resources Brand Rogers 155

HR Digest

AUGUST 1, 2019

This enables them to hire the best minds in the industry and achieve scalable growth. Every industry vertical and business aspect including Human Resources has undergone seismic changes in today’s digital era. Meredith Graham - The biggest roadblock to competing with the big industry players is explaining who you are.

Skills 59

Skills Human Resources Technology Career 59

Tim Milburn

OCTOBER 2, 2013

Wouldn’t that give American industry, or the industry of any culture, an important leg up? They include… If I didn’t lie about my loyalty to the firm, they would never have promoted me. The late Bill McCowan, MCI’s former Chairman and CEO, did “his best to ban. Integrity is no simple matter.

Waterman 140

Waterman Automotive Learning-by-Doing Industry 140

Skip Prichard

JUNE 1, 2020

Only 37% of the population believes CEOs are credible and only half of full-time workers place a great deal of trust in their employers. No matter what technical skills you have or what industry you work in, ultimately, you’re in the people business. People, companies and entire industries have had to pivot and reinvent themselves.

Leadership 105

Leadership Open-book Learning-by-Doing Quality 105

Steve Farber

JULY 24, 2017

He then created a fitness plan based on “dynamic tension,” and, with the help of a timeless advertising campaign, laid the groundwork for the modern fitness industry. And who would know more about that than Chuck Runyon, CEO and co-founder of Anytime Fitness ? It’s hard to beat tattoo loyalty.

Franchising 66

Franchising Entrepreneur Bottom-up Strategic Planning 66

Harvard Business Review

DECEMBER 19, 2016

One of the challenges of being a CEO is that you rarely are asked to choose between a wrong or right answer. CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Today, this tension is perilous for CEOs.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Strategy Driven

NOVEMBER 13, 2013

Right about now you are feeling like you have this CEO thing down cold! One toxic employee can destroy years of customer loyalty. But be sure he is an expert in your particular industry. This may sound fundamental but you would be surprised how many CEO’s I talk to that don’t have one. You found that out by accident.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Harvard Business Review

JULY 25, 2014

In an interview, Cisco CEO John Chambers once remarked on his intimate knowledge of rival CEOs. It’s important to understand your rival’s weak spots and strategy,” says Will Ethridge, Pearson Education’s former CEO. “I I knew one rival whose CEO was focused on driving profitability and bringing up margins.

CEO 11

CEO Norton Airlines Short-term 11