Harvard Business Review

FEBRUARY 2, 2012

Banks have developed fortress balance sheets, improving credit quality by 54 percent, increasing net income and, restoring aggregate lending to pre-crisis levels of nearly $7 trillion. But, to follow Swensen's reasoning, the incentives are all wrong. . • The largest U.S. Why you're very welcome, Financial Services Roundtable!

Finance 13

Finance Motivation White Paper Banking 13

Strategy Driven

OCTOBER 3, 2013

What effective managers and leaders must recognize is that it begins with caring about the people who drive your business. Poor Management Leads to Poor Employees. Nothing will drive an employee away or decrease their performance and motivation faster than poor management practices. Managers and leaders are not made equal.

Motivation 59

Motivation Environment Servant Leader Competitive Advantage 59

Harvard Business Review

NOVEMBER 7, 2018

More recently, it has gained attention as a way to finance new ventures, through what is known as an Initial Coin Offering (ICO). Less noticed, though, is ICOs appear almost antithetical to the standard approach to financing a risky venture. In fact, ICOs have upended the conventional pattern of staged experimentation and fundraising.

Cost 8

Cost Decentralization Finance Entrepreneur 8

Harvard Business Review

DECEMBER 5, 2017

New, nontraditional entrants are bringing fresh alternatives to the bureaucratic and autocratic management systems of traditional hospitals. To lower the cost of premiums, Aetna and CVS, UnitedHealth and Optum, and undoubtedly others are creating a marriage of the financing and delivery of care. Hospitals are in a challenging position.

Health Care 8

Health Care Insurance Incentives Venture Funding 8

Harvard Business Review

APRIL 2, 2018

There is an abundance of high-quality comparative effectiveness data for pharmaceuticals, largely because of the drug approval process, but there’s less data on the value of other expensive investments into health, such as doctor visits and hospitalizations.

Health Care 8

Health Care Insurance Pharmaceuticals Incentives 8

Harvard Business Review

OCTOBER 31, 2016

For many executives battling through economic headwinds in emerging markets, the answer tends to be wherever they think someone will provide the strongest boost to top-line growth, which usually means hiring an additional sales or marketing manager to support the commercial front lines. Somewhere else? This is a problem for several reasons.

Marketing 8

Marketing Channel Management Incentives Survey 8

N2Growth Blog

AUGUST 5, 2010

They are admirable qualities so long as they don’t take precedence over, ignore, or contradict truth. One quality all leaders must have is a willingness, perhaps a "humble" desire to stand out so that their life delivers maximum benefit for others. These characteristics should be present in all human beings.

Politics 375

Politics Blog Leadership Diversity 375

Harvard Business Review

SEPTEMBER 4, 2017

The answer may be that the innovator’s dilemma is no longer the only paradox at play in innovation management. For managers of industrial-era organizations, the economics of investing in disruptive opportunities were vexing. Disruptive products and services were, by definition, cheaper, lower quality, and lower margin.

Christensen 8

Christensen Finance Innovation B2B 8

Harvard Business Review

MARCH 22, 2018

In an organization with a high level of cultural capital, misconduct risk is low, and its organizational structures, processes, formal incentives, and desired business outcomes are consistent with the firm’s stated values. Unspoken patterns of behavior reinforce this alignment and drive corporate outcomes. Principal-agent problems.

Company 10

Company Banking Incentives Human Capital 10

Harvard Business Review

DECEMBER 29, 2014

” Forty years later, the concept of sales operations or “sales ops” has become widely accepted as essential for effective sales management. •Administer quarterly sales incentive compensation plans and the goal setting process. •Manage sales force automation and CRM systems and processes.

Offshoring 9

Offshoring Outsourcing Analysis Incentives 9

N2Growth Blog

NOVEMBER 23, 2010

I don’t mean to downplay culture, as a diverse corporate culture is something to be strived for, but only if quality is not sacrificed. Just to be clear – You made my Top Bloggers List because of the quality of your content – not your ethnicity. Thanks for having this discussion Tanveer.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

MAY 26, 2016

Traditional mass manufacturing is based on principles of “Scientific Management” that date back to the 19th century. Managers hold virtually all decision-making authority. In addition to improved product quality and delivery times, the lean approach has been linked to improved terms of employment.

Lean Manufacturing 9

Lean Manufacturing Supply Chain Apparel Compliance 9

Harvard Business Review

MAY 31, 2017

Could Liberate 50% of Managers' Time. By combining historical customer service data, natural language processing, and algorithms that continuously learn from interactions, customers can ask questions and get high-quality answers. Automating finance. Drone- and satellite-based asset management. Related Video.

Process 11

Process Company Supply Chain Software 11

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. And Enterprise Rent-A-Car links its Enterprise Service Quality index customer feedback scores to promotions. The payoff from linking incentives to customer feedback can be significant. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MARCH 14, 2017

After extensive assessment, they settled on two initiatives: realigning incentives for employees and systematically introducing outside talent and practices. Roivant’s first response was to address misaligned incentives. Missed clinic visits lead to worse data quality and costly delays.

Innovation 9

Innovation Company Incentives Industry 9

Harvard Business Review

NOVEMBER 3, 2015

In a recent working paper , currently under review by the Journal of Corporate Finance, researchers from Monash University and LaTrobe University in Australia compared a common measure of worker treatment to patent data, and found that companies with higher worker treatment scores produced more patents, and more highly cited patents.

Innovation 8

Innovation Short-term Long-term Incentives 8

Harvard Business Review

JANUARY 16, 2017

Rather than managing that complexity by delegating and decentralizing, the CEO became even more controlling. Another CEO used prodigious management skills to successfully consolidate, grow, and dramatically increase the efficiency of a vertically integrated industrial company. I have seen this manifest itself three ways.

Company 8

Company CEO Finance System 8

Harvard Business Review

MAY 22, 2018

last year, unemployment is slowly decreasing , and public finances are improving faster than anticipated. Though managers in France tend to consider the quality of labor relations in France quite low, in 2010 43% of French citizens declared trust in labor unions , as compared with 25% in the United States. GDP grew by 1.9%

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

NOVEMBER 13, 2017

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. And we describe steps needed to overcome these obstacles, lowering costs and improving quality. Barriers to Transformation.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

DECEMBER 7, 2017

These two trends may seem separate—or, some people believe, incompatible—but together I believe they have the power to improve finance’s role in the world. It is tough to beat the market and over long periods of time indexing has been shown to outperform most active managers.

Supply Chain 8

Supply Chain Asset Management Chemicals Long-term 8

Harvard Business Review

MAY 26, 2014

Four dynamics are driving this new era of health care innovation: Finally, there is a financial incentive to innovate. While the managed care movement made a similar run in the early 1990s, the movement towards accountable care, bundled payments , and other population health efforts have not caused the type of backlash that managed care did

Health Care 8

Health Care Venture Funding Entrepreneur Pharmaceuticals 8

Strategy Driven

NOVEMBER 19, 2021

From entertainment to finance, grocery, vegetables, electronics, home furnishing, and cloud services, Amazon is the best example to understand the rapidly evolving face of the Retail 4.0 You would need a significant amount of investment to market your platform, and then acquire sellers through handsome incentives.

Retail 116

Retail Supply Chain Software Marketing 116

Harvard Business Review

APRIL 10, 2013

For you entrepreneurs, the challenges of scale-up are first and foremost the responsibility of managements and boards. It is hell to manage.". Of course, no one likes to pay taxes, but the Danes don''t complain as much as you might expect in part because they receive a high quantity and quality of public services for their taxes.

Entrepreneur 8

Entrepreneur IPO Incentives Venture Capitalist 8

Harvard Business Review

MAY 1, 2011

And Mark Perry , a professor of economics and finance at the University of Michigan, puts it in perspective with a handy chart.). The essential question, therefore, is: What is the logic for having world-class academic researchers (who, for the most part, have never managed a business themselves) teach business classes to MBA students?

Education 15

Education Human Capital Class CFO 15

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. CEOs and boards: Esquel's governance and incentive structure allow it to persistently embrace and pursue the values described above.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

OCTOBER 5, 2018

CareMore’s longtime focus had been providing patient-centered, managed care to seniors in California, Arizona, Nevada, and Virginia under Medicare Advantage. To ensure a return to health, CareMore actively manages patients during hospitalizations and in the crucial hours and days following their discharge.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

AUGUST 28, 2013

Yes, customer-centric firms need serious social media strategies and processes to manage legitimate complaints and concerns. That may be a powerful incentive for better behavior. Of course, as anyone who''s applied for a loan or credit card well knows, rating customers is an integral part of global finance.

Media 8

Media Hotels Reputation Price 8

Harvard Business Review

JANUARY 8, 2013

Toyota wasn't just looking for superior quality and just-in-time inventory management from suppliers, they were vested in helping suppliers become more innovative and creative. Organizations don't — and shouldn't — accomplish that by dangling financial incentives and lures.

Innovation 8

Innovation Lean Production Disintermediation Automotive 8

Strategy Driven

JANUARY 24, 2020

From entertainment to finance, grocery, vegetables, electronics, home furnishing, and cloud services, Amazon is the best example to understand the rapidly evolving face of the marketplace model today. You would need a significant amount of investment to market your platform, and then acquire sellers through handsome incentives.

Supply Chain 75

Supply Chain Retail Software Marketing 75

Harvard Business Review

AUGUST 11, 2011

That doesn't mean they were infallible, but it was pretty clear what they were up to and what their incentives were. They too are paid by issuers, but it doesn't appear to be as close, conflicted, or lucrative a relationship as that between, say, the structured-finance raters and the big investment banks.

Credit Rating 13

Credit Rating Bond Price Advice 13

Harvard Business Review

SEPTEMBER 8, 2017

This is a break from the traditional paths of finance, sales, and operations to the top spot. The previous CMO was known for his focus on campaigns and was thanked for “improving the productivity of marketing” and leading a “resurgence in the quality of advertising.” Over: CMOs take over new responsibilities.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

JULY 19, 2013

Your projections for the business should not be wildly optimistic so you can manage your expectations and those of any partners. Plan for a realistic amount of sales and interest so you can conservatively manage your finances. You need to be a hawk on the bottom line and ruthlessly manage top line expenses.

Entrepreneur 8

Entrepreneur Hotels Travel Call Center 8

Harvard Business Review

AUGUST 5, 2014

To stitch it all together meaningfully, CMOs are increasingly expected to act as general managers with P&L or shared/shadow P&L responsibility that drive revenue growth. That helped account managers focus their pitch on the client’s business issues and build rapport. That bottom line sensibility is crucial.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

OCTOBER 18, 2011

They go by names like corporate social responsibility, sustainability, shareholder advocacy, social assessment and auditing, consumer action, government regulation, leadership development, ethics, realignment of incentives , attracting long-term investors , creating shared value , and more. treating suppliers as partners).

CEO 11

CEO Incubator Supply Chain Entrepreneur 11

Harvard Business Review

FEBRUARY 7, 2017

Companies deliver superior results when executives manage for long-term value creation and resist pressure from analysts and investors to focus excessively on meeting Wall Street’s quarterly earnings expectations. This has long seemed intuitively true to us. The returns to society and the overall economy were equally impressive.

Long-term 8

Long-term EPS Short-term Management 8

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company. Managers provide coaching to improve, not reporting to inspect. The result?

CRM 11

CRM Project Succession CIO 11

Harvard Business Review

OCTOBER 15, 2014

I don’t know how profound you can say the influence will be,” says Joshua Gans, a professor of strategic management at the University of Toronto’s Rotman School of Business, “but it was at a time where he was a pioneer racing to the fore in terms of thinking about strategy in those sorts of markets.”. Corporate finance? Since when?

Strategy 8

Strategy Rivkin Game Theory Porter 8