Deming Institute

AUGUST 17, 2017

As noted in my June 26 th post, “It Depends…” , when asked in February 1990 about the trend towards reducing the number of levels of management in organizations, Dr. Deming answered, in his usual Socratic fashion: “Why have more levels than you need?”. Post by Bill Bellows. Theory of knowledge. Psychology.

Cost 41

Cost Deming Management Travel 41

Chart Your Course

JANUARY 20, 2015

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!

White Paper 100

White Paper Case Study Human Resources Hotels 100

Strategy Driven

AUGUST 15, 2016

management rhetoric or business reality? Marriott (founder of Marriott Hotels) is famous for saying “You’ve got to make your employees happy. And because customer spend tends to increase over time, it may well be cheaper to serve long-term customers than keep attracting new ones. It makes sense. About the Author.

Customer Loyalty 50

Customer Loyalty Supply Chain Loyalty Analysis 50

Skip Prichard

AUGUST 25, 2019

Dust off that copy of Good to Great on your bookshelf and remember that not long ago Jim Collin’s very credibly lionized them. According to one former employee, “Management made it clear that no employee was allowed to complain about the unethical practices that were going on within the branch.”. Again, very costly in the long run.

Competitive Advantage 100

Competitive Advantage Leadership Analysis Tips 100

Deming Institute

OCTOBER 2, 2018

Throughout the day, I joined several hundred attendees for an introduction to his “System of Profound Knowledge,” the name he chose for his theory of management, yet deferred to each audience with a kind request, “if you have a better name, please help me.”. Before presenting Dr. Deming’s answer, consider the options. processes?”,

Deming 50

Deming System Travel Trends 50

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Next Level Blog

NOVEMBER 5, 2010

  He was deployed to a forward operating base near Kandahar and told me that while he was there you were pretty much guaranteed of being shot at with AK-47’s or rocket propelled grenades whenever you left the base. .  Honestly, I was worried that I was keeping her standing for too long but she really wanted to talk.) 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Strategy Driven

JANUARY 16, 2020

While it is promising in terms of success, nothing can be certain. An industrial laundry is different from a traditional laundromat in terms of its customer base. Rather, you will be serving business clients, including hospitals, hotels, salons, and restaurants, among others. Thinking of starting an industrial laundry business?

Industry 13

Industry Strategy Price Marketing Strategy 13

LDRLB

MAY 26, 2014

Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. If you’ve been waiting for them to enter the market and start to establish their customers before you do anything, you’ve now waited too long. I’ve really enjoyed that for this book.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JULY 31, 2014

The National Labor Relations Board ruling on Tuesday that McDonald’s could be held responsible for labor conditions in its franchisees’ operations has business groups and lawyers crying foul. McDonald’s says it will appeal, contesting the determination that it exercises “significant control” over the practices of its franchisees.

Supply Chain 8

Supply Chain Compliance Franchising How To 8

Harvard Business Review

SEPTEMBER 21, 2018

In contrast, 70% of respondents think their boards have effective processes for staying current on the company; 69% for compliance; 66% for financial planning; and 55% for risk management — although we should note that managing risks is a crucial consideration when pursuing innovation.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

FEBRUARY 2, 2015

For example, TripAdvisor leverages Facebook’s social graph to ensure that, when you are looking for reviews of hotels, restaurants, and so forth, any reviews posted by people you know appear right at the top. Of course, businesses already use supplier and customer relationship management tools to manage their commercial relationships.

Supply Chain 8

Supply Chain Hotels Reputation Software 8

Harvard Business Review

DECEMBER 1, 2015

While a vanilla version of a software application can be okay (and many corporations use standard versions of major vendors’ ERP software), any choice should be a business decision made by business managers for operational and strategic reasons. But what if you wish to stay at a boutique hotel that is not a partner?

Execution 8

Execution Hotels Software System 8

Harvard Business Review

MARCH 24, 2016

A recent study by three professors at Purdue’s Krannert School of Management is part of a growing mountain of evidence of the superior and more lasting performance of companies where the founder still plays a significant role as CEO, chairman, board member, or owner or adviser. Entrepreneurship for the Long Term.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

JUNE 13, 2016

Much has been written about long-term expatriate assignments , but for many of us, a more common “assignment” is the short-term business trip — that four-day jaunt to Dubai or the there-and-back trip to Buenos Aires. Managing Across Cultures. Too often, these whirlwind treks leave us numb.

Short-term 8

Short-term Travel Long-term Learning Curve 8

Harvard Business Review

APRIL 19, 2017

For example, airline passengers should not be expected to read an entire “contract of carriage” ( United’s is 46 pages long ) to understand precisely under what conditions the company can take away their ticketed seat. Good marketing is not just about making promises; it’s also about keeping them.

Company 10

Company Airlines Meyer Hotels 10

Harvard Business Review

JUNE 22, 2016

For example, do you make and sell things, hire skilled employees and provide services, develop and new IP like software or pharmaceuticals, or build and manage digital networks, be they transactional, informational, or social? These assets are typically overlooked, undervalued, and under-managed.

Intangible Assets 9

Intangible Assets Business Model How To Intellectual Capital 9

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If IT management'

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

JUNE 20, 2014

When making a purchase decision, customers use an average of six different channels, which are often managed by different parts of the organization. That process incorporates operations, customer service, R&D, clinical specialists, sales, supply chain operators, and service teams. Connect the CEO to the customer.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MARCH 28, 2016

This was the era of the company man, where employees exchanged long-term loyalty for a livable wage and a pension plan. Outside funds bring with them a pressure to achieve short-term results that trade-off with value creation. Their owners often think in generational terms – in decades rather than quarters or years.

Long-term 8

Long-term Short-term Reputation Incentives 8

The Horizons Tracker

JULY 20, 2020

Many businesses have shut down, with many more having to drastically alter their operations to support social distancing or new patterns of consumer behavior. The study focused specifically on the impact the Great Depression had on innovation in the United States, both in the short and long-term.

Innovation 97

Innovation Govindarajan Short-term Banking 97

Harvard Business Review

SEPTEMBER 23, 2015

Health spas, stone fireplaces, and five-star restaurant chefs are amenities typically associated with luxury hotel brands such as The Ritz-Carlton and Four Seasons. doctors and nurses), the speed of delivery of help, the explanation of procedures, the management of pain, and the post-treatment instructions for recovery.

Survey 8

Survey Health Care Process Quality 8

Harvard Business Review

OCTOBER 13, 2014

By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. Change management Human resources Operations' The change is a success, right?

Flextime 10

Flextime Call Center Human Resources CRM 10

Harvard Business Review

MARCH 12, 2014

That term was made up by Carlin, in a bit of wordplay that put a twist on the familiar concept of déjà vu , that sensation of being in a strange circumstance yet feeling as if you’ve been there before. As Sutton puts it, if you want to open yourself up to vuja de insights, stop operating “on automatic pilot.”

Innovation 9

Innovation Hotels Open-book Objective 9

Skip Prichard

OCTOBER 14, 2019

Businesses that are organized and managed around a noble, healing purpose are not only great places to work, they’re also beloved by customers, suppliers, communities and shareholders. This included actions like managers asking employees daily for suggestions for making their lives better. It took her a week to tell us about it.

How To 88

How To Simon Learning-by-Doing Organization 88

Miles Anthony Smith

NOVEMBER 1, 2018

Term loans , SBA loans , lines of credit and invoice financing are just a few of the options available to small business owners. Janitorial and Cleaning Services Operating a business from your home and staying on top of cleaning can be tough. Having solid references will go a long way.

Tips 95

Tips Franchising Cost Travel 95

ExactHire - Leadership

DECEMBER 1, 2016

While we do meet as a team on a monthly basis, the annual meeting enables us to retreat off site and do a deep dive into the state of the organization, our long-term product road map and our business strategy. Hotel Tango was a great, unconventional space – don’t mind Christa’s angelic illumination!

Tips 52

Tips Hotels Short-term Long-term 52

Harvard Business Review

MARCH 29, 2011

Beatriz Soto greeted Fernando Ruiz, the COO of Alegre Hotels, as he stepped out of his taxi into the Cozumel sunshine. The hotel looked fabulous — five-star, just as they'd intended. She led him down a long corridor to a door marked "Hotel Manager." I'll put together a plan to get this hotel on track.".

Case Study 10

Case Study Hotels Price Decentralization 10

Harvard Business Review

NOVEMBER 20, 2017

This mindset focuses leadership on making near-term decisions with the longer-term destination in mind, but it doesn’t presume that there is only one path from here to there. Any deviation from management’s forecast meant failure, regardless of how effectively the strategy was executed. Take Google.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

OCTOBER 20, 2011

In 2000, Zhangmutou , a small town in South Guangdong, opened a five-star hotel, the first in a town of its type in China. One of the biggest toy manufacturers in the Pearl River delta region, Hejun Toy Factory, had to close down its operations in Zhangmutou. Where did all the bosses and managers in Zhangmutou go?

Real Estate 9

Real Estate Hotels Class Long-term 9

HR Digest

JANUARY 10, 2024

The ability to manage change determines the fate of any organization. Companies that effectively manage change thrive, while those unable to do so ultimately fail from irrelevance. This second type of change management is critical because it creates meaning and purpose around the other challenges.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

AUGUST 17, 2015

. “We hope that experiencing their real moments will help Hallmarkers recognize that our core consumers aren’t ‘moms with kids,’ but are real individuals,” observes Nancy Cox, Hallmark’s manager of consumer understanding and insights (CU&I). “And what we learned was sobering.

Document 8

Document Marketing Learning-by-Doing Travel 8

Strategy Driven

FEBRUARY 11, 2016

Operating with transparency used to be a luxury versus a necessity but, now, it’s quite mandatory. For instance, airlines offering free first class upgrades or hotels upgrading size of the room for elite travelers often creates an allegiance that trumps price point. Transparency. This principle can be applied in every business.

Entrepreneur 50

Entrepreneur Loyalty Airlines Advertising 50

Harvard Business Review

SEPTEMBER 1, 2017

Our company, Frontier Strategy Group, recently polled 20 Latin America general managers about Venezuela’s contributions to their regional revenues. Companies such as Chevron, Valero Energy, and Phillips 66 are still betting on Venezuela’s market for long-term profitability. Exodus of Multinationals.

Sharpe 8

Sharpe Price Politics Supply Chain 8