Lead Change Blog

APRIL 2, 2019

Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person. Find Beth on Twitter at @bethbeutler.

Leadership Development 374

Leadership Development Development Leadership Team Building 374

Coaching Tip

JANUARY 2, 2011

The new method is being implemented because of the fact that there has been an unprecedented rise in the number of persons with very long durations of unemployment during the recent labor market downturn. The structural shift in the global economy makes individual government action irrelevant because stimulating demand won't work long-term.

Long-term 99

Long-term Hotels Transportation Information Technology 99

Jason Womack

MAY 18, 2012

(Ok, maybe a little bit after, but I wanted to roll by the Natchez Technology Incubator one more time, just to see if anyone was in that early!) I'm still super impressed that there IS an incubator here, and hope they achieve some major success in the short AND long term. I had a LONG time to spin the thinking around.

Incubator 191

Incubator Short-term Magazine Hotels 191

Strategy Driven

JANUARY 10, 2020

Think Long Term. When you are automating, it is important to think about what will make the most sense in the long term of it all. You could arrange for laundry and towel deliveries, for example, if you have a hotel or other similar business. The same thing goes for things like refuse collections.

Tips 67

Tips Learning Curve Long-term ROI 67

Tanveer Naseer

OCTOBER 25, 2016

I wanted to know what helps us get on people’s minds and stay there long term. Here are three, along with solutions on how to address them: Issue #1: We don’t help others form memories that endure long-term As a result, at decision time, things don’t go in our favor simply because we are not part of a consideration set.

Simon 100

Simon Content Audience Long-term 100

Strategy Driven

JULY 13, 2011

Good performance measurement can help overcome the short- term bias of financial measures by explicitly monitoring how well a company or business unit is positioned to sustain and improve its financial performance. Short-term value drivers are the immediate levers of ROIC and growth.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

LDRLB

MAY 26, 2014

Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. If you’ve been waiting for them to enter the market and start to establish their customers before you do anything, you’ve now waited too long. I’ve really enjoyed that for this book.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JANUARY 12, 2016

Thus we have a world in which citizens find it easier to compare pubs than public schools, to compare hotels than hospitals. In our experience, the governments who really get it understand five key things, borrowed from the consumer digital/technology sector: Scale matters. The ones who are really innovating aim bigger. Insight Center.

Technology 8

Technology Audience Call Center Licensing 8

Harvard Business Review

JULY 7, 2016

The right technologies, however, can be incredibly valuable, driving customer satisfaction and possibly even providing a sustainable competitive advantage. Start by identifying those, and then use digital technology to alleviate them. The second lever is to use digital technology to materially improve customer service.

Trends 10

Trends Hotels Competitive Advantage Retail 10

Harvard Business Review

AUGUST 25, 2014

Years ago, I worked briefly as a hotel bellhop, greeting guests, bringing luggage up to their rooms, and helping them haul it back down again when they checked out. So I was intrigued to read last week about a robotic “butler” being tested at Starwood Hotels’ Aloft line, at its Cupertino location.

Hotels 8

Hotels Technology Early Adopters Travel 8

Harvard Business Review

MAY 29, 2017

It wasn’t long ago and, yet, in technology terms, it’s almost an eternity — ride- or hotel-sharing companies didn’t exist yet and the first generation of social media platforms were just hitting the mainstream. Consumer technology and its potential went largely ignored in the enterprise.

CIO 11

CIO Survey Strategic Planning Technology 11

Harvard Business Review

SEPTEMBER 21, 2018

Fewer than one-third (30%) of respondents to our survey see innovation as one of the top three challenges their company faces in achieving its strategic objectives, and just 21% think that technology trends are a major strategic challenge. We also found that a focus on innovation tends to go hand in hand with longer-term time horizons.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

JUNE 26, 2013

Start-ups are now facilitating short-term borrowing of such expensive but often under-utilized possessions as apartments and homes, cars (or just a ride), power tools, and even, on sites such as TaskRabbit, personal expertise. million in hotel taxes or registered as businesses.

Hotels 8

Hotels Disruptive Innovation Licensing Efficiency 8

Strategy Driven

JANUARY 26, 2011

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. Juliano Howard T. Dickens Jr. And it does not stop there.

Media 67

Media Learning-by-Doing Open-book Company 67

The Horizons Tracker

JULY 20, 2020

Similarly, some retailers have begun experimenting with Amazon’s Just Walk Out technology, which allows customers to collect and pay for items without requiring a checkout service. The study focused specifically on the impact the Great Depression had on innovation in the United States, both in the short and long-term.

Innovation 97

Innovation Govindarajan Short-term Banking 97

Harvard Business Review

JUNE 22, 2016

But all assets are not created equal, especially as the technological landscape changes. Even when these firms rely on physical assets, like cars for Uber, they own the technology, not the physical asset. Digital native upstarts are gutting traditional industries one at a time, leveraging scalable technology and participative networks.

Intangible Assets 10

Intangible Assets Business Model How To Intellectual Capital 10

Harvard Business Review

APRIL 18, 2017

I started a boutique hotel company when I was 26 and, after 24 years as CEO, sold it at the bottom of the Great Recession, not knowing what was next. But I was an “old-school” hotel guy and had never used Airbnb. That’s when Airbnb came calling. Sounded good. I didn’t even have the Uber app on my phone.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

SEPTEMBER 16, 2013

They holed up at the Palace Hotel on Madison Avenue and heard from top business school researchers and behavioral psychologists about dangerous cognitive biases. Today’s super-fast technology cues traders’ fight-or-flight responses, leading them to make snap decisions that do not account for the probability of disastrous future events.

Banking 8

Banking Reputation Long-term Short-term 8

Harvard Business Review

JULY 18, 2012

These people are the information economy's mom and pop business owners , just more technologically leveraged and profitable than their brick & mortar predecessors. It means instead of only having companies at the fat head , there are tens of thousands of smaller companies fulfilling demand along the long tail. The formula worked.

Venture Capitalist 17

Venture Capitalist Software Entrepreneur Engineering 17

Harvard Business Review

APRIL 14, 2016

In a bit of understatement, Simon Dietz of the London School of Economics, the lead author of the report, told The Guardian , “long-term investors…would be better off in a low-carbon world.” Some longer-term investors, mainly pension and sovereign funds, are already very concerned and taking action.

Cost 8

Cost Real Estate Depreciation Long-term 8

Harvard Business Review

JULY 18, 2012

These people are the information economy's mom and pop business owners , just more technologically leveraged and profitable than their brick & mortar predecessors. It means instead of only having companies at the fat head , there are tens of thousands of smaller companies fulfilling demand along the long tail. The formula worked.

Venture Capitalist 17

Venture Capitalist Software Entrepreneur Engineering 17

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. Before the pandemic, there were also clear gender divides in terms of remote work, with women typically more enthusiastic about remote working than men.

Reis 68

Reis Transportation Real Estate Tourism 68

Harvard Business Review

FEBRUARY 9, 2012

Fortunately, American companies have part of the solution for the skills gap right at hand — if they reverse the long-term trend of paring back training. As a result, they tend to focus narrowly on technology skills, the Accenture survey reports. For instance, at one U.S. An Accenture survey of 1,088 U.S.

Skills 14

Skills Survey Human Resources Document 14

Harvard Business Review

JUNE 3, 2011

Workplaces are more demanding than ever in terms of hours and performance. They don't mind putting in long hours so long as they can choose those hours, another study of Gen Y workers noted. Americans are putting in more hours per week than previous years.

Real Estate 17

Real Estate Human Resources Hotels Diversity 17

Harvard Business Review

JANUARY 11, 2011

If you have ever had to use a hotel phone for a long-distance call, you surely remember the outrageous fees. In the hotel phone case, it is the desperate who are being exploited. But it's not monopoly in terms of your U.S. But most firms don't have a monopoly. But the cell phone roaming charges are on a different scale.

Travel 15

Travel Hotels Price Long-term 15

Harvard Business Review

DECEMBER 1, 2015

Unless you have already established online profiles at the companies, when you book a flight, a rental car, a hotel, and the concert tickets, you will have to enter your name, address, phone numbers, and credit card details for each and follow each company’s unique booking process.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

FEBRUARY 7, 2018

For example, where traditional hotels put more emphasis on the content in their advertising, Airbnb puts a greater emphasis on the content generated and shared by hosts and guests about their experiences. Golf coaches have long known what marketers are figuring out: the best way to hit the ball is to focus on the swing and follow-through.

Brand 8

Brand Succession B2B Advertising 8

Harvard Business Review

DECEMBER 7, 2015

We invited presentations from designers of major hotels and airline lounges, who taught us about functional waiting areas and sustainable furniture and materials. Because the technology specs and operational logistics were finalized collaboratively early on, change orders were about half the typical number for a project of this size.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

FEBRUARY 2, 2011

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. The same earthquake leveled scores of conventionally built homes, hotels and resorts. Today, David Sands explores how to make affordable housing scale sustainably. on the Richter scale.

Govindarajan 15

Govindarajan Resistance Construction Hotels 15

Harvard Business Review

OCTOBER 5, 2015

These sleek buildings have design features found in many high-end hotels—and they are built with the express intention not just of increasing patient satisfaction but of reducing costs and improving outcomes. It’s clear that newly designed hospitals with hotel-like perks increase patient satisfaction and traffic.

Ulrich 8

Ulrich Hotels Health Care Cost 8

Harvard Business Review

SEPTEMBER 23, 2015

Health spas, stone fireplaces, and five-star restaurant chefs are amenities typically associated with luxury hotel brands such as The Ritz-Carlton and Four Seasons. The bottom line: Hospitals have long ways to go in their journey to improve the patient experience. They are increasingly found in U.S. Was the hospital clean and quiet?

Survey 8

Survey Health Care Process Quality 8

Harvard Business Review

MARCH 21, 2012

It's true that new technologies are empowering consumers in new ways. I was going to be on a road trip — a low-budget, family road trip that didn't involve staying in hotels with fancy business centers — and my tax guy believes strongly in faxes. 4) Short term project completed. Yeah, right. on the West Coast.

Banking 11

Banking Hotels Short-term Discount 11

Miles Anthony Smith

NOVEMBER 1, 2018

Term loans , SBA loans , lines of credit and invoice financing are just a few of the options available to small business owners. If so, you can write off several things: Hotel costs: If you pay for any kind of lodging during work-related travel, keep the receipts and make sure you write this off. That's okay!

Tips 95

Tips Franchising Cost Travel 95

Harvard Business Review

MARCH 14, 2017

How Blockchain Works Here are five basic principles underlying the technology. Once a transaction is entered in the database and the accounts are updated, the records cannot be altered, because they’re linked to every transaction record that came before them (hence the term “chain”). Distributed Database.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

DECEMBER 8, 2011

It is easy to see how a trust deficit will ultimately slow long-term growth prospects, regardless of favorable macro indicators. Technology has also changed the picture for many brands in terms of building trust. Another major shift is a fairly profound convergence of brand and design.

Brand 15

Brand Hotels Reputation Franchising 15

Harvard Business Review

FEBRUARY 16, 2018

India has been increasing its spending on infrastructure such as airports, new cities, hotels, ports, roads, bridges, hospitals, and power plants. Three things allow firms like Amazon and Renault to succeed in India’s consumer market: The first is their CEOs’ strategic and long-term commitment to the market.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

JUNE 24, 2014

Yes, digital technology enables a lot of unbundling. What follows are edited excerpts from our conversation, starting with Barksdale’s account of where the bundling aphorism came from: Barksdale: It actually was a quote at the end of a very long road show when we were taking Netscape public, a trip through Europe that ended in London.

How To 14

How To Technology Industry Venture Capitalist 14