Harvard Business Review

JUNE 20, 2013

At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. But can reverse innovation be relevant in the world of high-technology? million customers without using any paper forms or plastic loyalty cards.

Technology 10

Technology Innovation CRM Retail 10

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal? Loyalty is a mutual investment, not just an exchange.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

QAspire

AUGUST 10, 2010

Do you have right set of processes, people and technology that will help you deliver up to customer’s expectations consistently? Once you have these basics right, your efforts and investment on delighting your customers through various innovative and inclusive programs will yield the right returns. Thanks for sharing.

Quality 154

Quality Blog Management Mission Statement 154

CO2

APRIL 1, 2022

Neither Gen Z nor millennials have blind loyalty to brands or their employers; they grew up during The Great Recession and saw first-hand how this loyalty didn’t pay off for their parents. Had they set out simply to make a profit, Apple likely wouldn’t be the revolutionary technology leader it is today.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

Neither Gen Z nor millennials have blind loyalty to brands or their employers; they grew up during The Great Recession and saw first-hand how this loyalty didn’t pay off for their parents. Had they set out simply to make a profit, Apple likely wouldn’t be the revolutionary technology leader it is today. greater revenue growth.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

Harvard Business Review

JUNE 19, 2015

Wearable technologies, implanted devices, and smartphone apps allow continuous monitoring and create a ubiquitous, 24/7, digitized picture of your health that can be accessed and analyzed in real-time, anywhere. Technological advances based on the Bartender model will also push the boundaries of healthcare into new retail frontiers.

Technology 8

Technology Retail Apparel Customer Loyalty 8

Harvard Business Review

MAY 4, 2018

In 2001, a new approach to technology development was created by a daring group of developers. While Agile began as a product development innovation, it sparked a corporate strategy and process revolution. Once again, it has started in the bowels of technology companies and startups. aleksandarvelasevic/Getty Images.

Agility 8

Agility Development Organization Software 8

Strategy Driven

NOVEMBER 19, 2021

The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions. They are driving customers towards the business from all possible sides and earning customer loyalty by offering everything at one place on any channel. Marketplace Software.

Retail 110

Retail Supply Chain Software Marketing 110

Harvard Business Review

JANUARY 8, 2014

It is, to use the language of innovation theorists and practitioners, being unbundled. Education-technology companies EduClipper and Pathbrite , and also general-interest platforms such as Tumblr and WordPress, are used to show online portfolios. MBAs have an even more challenged reputation in the innovation economy.

Education 13

Education Disruptive Innovation Software Engineering 13

Harvard Business Review

DECEMBER 30, 2016

Surely this cheap, customer-centric, and data-driven innovation would impress the client. To make customers measurably happier, optimization mattered less than innovation. Their optimization strengths had become innovation weakness. Platforms, not processes, make innovations faster and easier to implement.

Process 11

Process Competitive Advantage Outsourcing Supply Chain 11

Harvard Business Review

AUGUST 16, 2017

There’s little argument that Tesla is a wildly innovative company. Investors and lenders are betting on the company’s long-term potential to dominate a future that may feature autonomous vehicles, sustainable energy consumption, and the ability to upgrade easily as both hardware and software evolve.

Supply Chain 10

Supply Chain Automotive Disruptive Innovation Transportation 10

Harvard Business Review

JANUARY 27, 2017

The most painful board conversations that I hear about machine learning revolve around how much power and authority super-smart software should have. Top management would have to trust its computationally brilliant bidding software. Audit software and human monitors were soon installed to assure compliance. That’s hard.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. When confronted with disruptive technologies, many companies fail to align digital strategies with their core strategies.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

MAY 31, 2017

Improving customer loyalty and retention. Software quickly sifts through thousands of job applications and shortlists candidates who have the credentials that are most likely to achieve success at the company. Many employees worry about the consequences of all of this technology on their roles. The potential is enormous.

Process 11

Process Company Supply Chain Software 11

Harvard Business Review

JUNE 1, 2017

” The more creatively, comprehensively, and innovatively these selves can be digitized, the greater the opportunity to help workers develop and deploy the optimal traits and qualities they desire. For example, as part of its IoT digital transformation efforts, GE embraced “digital twins” as a key productivity technology.

KPI 8

KPI Directory Human Capital Self-aware 8

Harvard Business Review

MARCH 22, 2011

The annual gathering in Austin, Texas, has gained a reputation as the mecca for innovation and disruptive technologies. Startups and, increasingly, innovative mainstream companies converge on SXSW to test and launch new concepts. A fragile freemium model will drive innovation in enterprise-class solutions.

Class 14

Class Venture Capitalist Trends Bottom-up 14

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. The information is useful, helpful and the app was a digital innovation actually sought by Qantas staff. "We Innovations in Digital and Mobile Marketing An HBR Insight Center.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

MAY 17, 2017

Southwest’s innovation was to focus on low fares with one-class cabins, homogenous fleets, and point-to-point routes. As a result, JetBlue is a regular winner of the “Best Places to Work” award, leads the industry in customer loyalty, and is consistently profitable. VW would say its cars have sophisticated computers.

Airlines 14

Airlines Strategy Business Model Metrics 14

Strategy Driven

JANUARY 24, 2020

The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions. They are driving customers towards the business from all possible sides and earning customer loyalty by offering everything at one place on any channel. Marketplace Software.

Supply Chain 75

Supply Chain Retail Software Marketing 75

Harvard Business Review

NOVEMBER 23, 2016

Today, innovations in digitization and robotization are quickly laying the foundation for another disruptive corporate transformation. Harnessing the power of machine learning and other technologies. Freeways full of driverless cars and beer trucks are still far off, because of technological and regulatory limitations.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

OCTOBER 4, 2011

I remember attending a Hewlett-Packard meeting for industry analysts in the early 1990s and hearing HP proudly declare that it was becoming a software company. Software had turned into a stronger driver of revenue in the computer industry than hardware, and HP management had realized that it had to make the shift to sustain its growth.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

JULY 3, 2015

Today, however, by exploiting new digital technologies, firms like Apple, Lending Club, and AirBnB have made customer co-creation of value central to their business models and in doing so now rank among the world’s most innovative and valuable firms. Transactors : These customers have no loyalty to your brand.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

JULY 20, 2011

For all of the fervor around innovation, far too many organizations are hostile places for new ideas and the people who harbor them. All too often, new ideas are cooked up in a hothouse environment, like the executive inner sanctum or an invitation-only innovation offsite, and not shared widely until they've been sanctioned from on high.

Innovation 12

Innovation Webinar Proposal Hamel 12

Harvard Business Review

APRIL 26, 2011

In the web-based collaboration software platform called Rypple , a simple act of thanking someone on a team and using a badge as a way to show your gratitude is a form of social currency. Businesses have made a science out of loyalty programs already; in the emerging connected economy, points may be more subjective.

Participative 15

Participative Loyalty Brand Trends 15

Harvard Business Review

APRIL 7, 2014

Many modern businesses take stock in the reality of disruptive innovation and try to react accordingly. In the software industry, giants like Microsoft, SAP, Oracle, and IBM have all invested heavily in the cloud technologies that are disrupting software. Customers Disruptive innovation Strategy'

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Harvard Business Review

APRIL 26, 2016

To spark innovation and ideation, employees often require information from a number of areas in real time. That is the finding of a study we conducted (financially supported by The SHRM Foundation) at HCL Technologies (HCL), a leading IT and software-development outsourcing company based in India. Innovation increased.

Mentor 8

Mentor Agility System Media 8

CO2

JUNE 29, 2010

Although most people do not have the personal magnetism of an Oussama Bin-Laden or a Martin Luther King, there is a subset of people who can engender a strong sense of loyalty in others. Trust is a common factor in the cost-benefits analysis, compliance with authority, or loyalty to leaders hypotheses.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

NOVEMBER 11, 2011

NextJump's Charlie Kim (yes, I got his permission to attribute), the founder of one of the internet's most successful loyalty and rewards programs, argued that as organizations scale, they often slip, slide and default into less than mediocre processes that get the job done. Charlie would.

Incentives 15

Incentives Loyalty Process Morale 15

Harvard Business Review

OCTOBER 10, 2014

Loyalty and reward programs provide this type of context for B2C companies, while strategic account and relationship management programs do the same for B2B companies. We can see how content, community, and context come together in the owned media strategies of today’s most innovative marketers. Owned media can be used in B2B as well.

Media 8

Media B2B Disintermediation Content 8

Harvard Business Review

DECEMBER 17, 2012

We worked with software vendor Learning Objects to create a proprietary online space where students could publish the Action Plans they develop and continuously update them in "wiki" fashion. Regardless of your technology framework, don't make the tool or the interaction overly complex or artificial. A simple blog might do.

Media 8

Media Mentor Incentives Education 8

Harvard Business Review

SEPTEMBER 6, 2012

Apple's recent legal victory over Samsung has prompted an outpouring of worried speculation about the future of technology and design that's almost unprecedented. But the gravest concern we've heard, that the ruling creates a legal climate that will stifle innovation, is unfounded. This does more than just encourage brand loyalty.

Innovation 15

Innovation Supply Chain Short-term Long-term 15

Harvard Business Review

AUGUST 13, 2018

Recent advances in artificial intelligence (AI) and computer technology are causing us to think again about some really basic questions: what is a firm? And as computer technology simplifies and reduces transaction costs further, it is these other things that firms do uniquely well that will come more to the forefront.

Company 9

Company Long-term Short-term Technology 9

Harvard Business Review

AUGUST 16, 2016

When my publication, Innovation Leader, surveyed 170 executives who work in R&D, strategy, and new product development roles at large public companies, we found that 82% said they’ve already deployed some elements of the lean startup approach. ’ Sometimes you need to be reminded of that.” ’” said another.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JANUARY 29, 2013

Then again, maybe the real key to strategic success in the fast-moving fields Apple is playing in is to keep coming up with disruptive innovations — and be willing to bring them to market even when they disrupt its own products. Of course, modern technology businesses have some other unique strategic characteristics.

Strategy 8

Strategy Porter Christensen Mauborgne 8

Harvard Business Review

MARCH 13, 2014

The ability to keep communications private allows employees to innovate and collaborate, without their ideas getting scooped by competitors. Widespread adoption of privacy tools sustains the market for strong encryption and security software – a field that demands constant innovation to stay ahead of both hackers and government surveillance.

Information Technology 8

Information Technology Tools Technology Video 8

Harvard Business Review

DECEMBER 2, 2013

If you want to win their hearts and minds, you have to master the latest technology, assimilate vast quantities of data, engage and delight your customers, and deliver products and services that surpass expectations. And yet today’s top marketers are combining technology and teamwork to generate extraordinary results.

Marketing 12

Marketing Teamwork Technology Information Technology 12

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. How the most innovative providers are creating value. Partnership skills.

Development 8

Development Health Care Operations Franchising 8