Joseph Lalonde

FEBRUARY 7, 2018

By focusing on these positive-leaning questions, and making a shortlist of names, we automatically weed out the “unfriendlies” that are blunt just to be blunt—the people who don’t engender loyalty and trust. If they pass the litmus test of trust, loyalty, and helpfulness, that is a person to keep close. It clouds and confuses leaders.

Open-book 169

Open-book Learning-by-Doing Books Tips 169

Leading Blog

AUGUST 3, 2011

Make your word golden and you will build loyalty and trust in your organization. Excuses such as “that’s just the way I am,” or “You would feel the same way” indicates a lack of discipline and emotional maturity. No one wants to work for a bully or a hot head.

Mission Statement 284

Mission Statement Chemicals Self-aware Learning-by-Doing 284

Thin Difference

JUNE 25, 2019

They wished to cut their losses, and neither my mother’s loyalty to the company nor her famous work ethic could save her. I feared the obligations and responsibilities that I would take on my shoulders, the things I may be asked to do, the maturation that would be accelerated. The confusion was immediate. I admit: I was selfish.

Crisis 80

Crisis Maturity Long-term Uncertainty 80

Ron Edmondson

MARCH 13, 2014

Thankfully, there are still leaders with a sense of loyalty, who want to do the right thing, and they simply do not know how or when they should leave. We all love hearing how a church planter carried the church from infancy of a few core people in a room to the maturity of a healthy, established church.

Examples 82

Examples Long-term Loyalty Maturity 82

Ron Edmondson

JANUARY 26, 2017

Thankfully, there are still leaders with a sense of loyalty, who want to do the right thing, and they simply do not know how or when they should leave. We all love hearing how a church planter carried the church from infancy of a few core people in a room to the maturity of a healthy, established church.

Examples 30

Examples Long-term Loyalty Maturity 30

ExactHire - Leadership

JUNE 3, 2021

Personality traits like motivation and loyalty may be more important than oodles of work experience. You can gauge an applicant’s maturity level and emotional intelligence. Don’t let your anxiety over hiring the wrong candidate get the better of you. Your emotions will likely influence your final hiring decision.

How To 52

How To Emotional Intelligence Objective Quality 52

Ron Edmondson

JANUARY 13, 2011

Thankfully, there are still leaders with a sense of loyalty, who want to do the right thing, and they simply do not know how or when they should leave. This is a hard decision for many leaders.

Examples 55

Examples Edmondson Long-term Maturity 55

Ron Edmondson

SEPTEMBER 18, 2015

Most of us live with flaws in our leadership and the more we mature the more aware we become of them. They confuse loyalty as a friend from their responsibility as a leader. There are no perfect leaders — except for Jesus. For the rest of us, we each have room for improvement. Refusing to let go of control.

Delegation 30

Delegation Leadership Maturity Edmondson 30

Ron Edmondson

SEPTEMBER 6, 2012

People in the church will have the same struggle you have, feeling a sense of loyalty to the pastor. Leave when you can’t respect the leadership (tell him first) – Again, this is hard, but you need to be mature enough and responsible enough to consider the bigger picture. Conflict is hard.

Maturity 56

Maturity Edmondson Loyalty Morale 56

Marshall Goldsmith

NOVEMBER 4, 2013

As security has diminished, so has blind loyalty. Traditional “bonds” between employees and organizations have changed. Employees no longer expect that their organizations will provide them with job security. Most high-potential leaders see themselves as “free agents,” not traditional “employees.”

Short-term 107

Short-term Long-term Trends Telecommunications 107

Ron Edmondson

SEPTEMBER 12, 2016

People in the church will have the same struggle you have, feeling a sense of loyalty to the pastor. Again, this is hard, but you need to be mature enough and responsible enough to consider the bigger picture. Putting them in an awkward position isn’t fair to them or the pastor. Be honest to the pastor’s face.

Maturity 30

Maturity Edmondson Loyalty Morale 30

Strategy Driven

JUNE 17, 2013

All of which are mature. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Thanks, Kyle. The simple answer is YES.

Media 50

Media How To Brand Customer Loyalty 50

Strategy Driven

JULY 15, 2013

’ The more mature and solid a value-based relationship has been built with the key contact AND the rest of the company, the more likely it will be that the new person will continue doing business with you. They represent the best possible NEW customer. The key to having a new person in charge of your future sales is to be ready.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Harvard Business Review

AUGUST 16, 2017

In the model described by Clayton Christensen, a new entrant offers substitute products using technology that is cheaper but initially inferior to products offered by mature incumbents. Both companies were led by visionaries, both offer high-end versions of commodity products, and both enjoy fierce loyalty from customers.

Supply Chain 12

Supply Chain Automotive Disruptive Innovation Transportation 12

Harvard Business Review

JULY 25, 2017

I categorize local businesses into four generations of technological maturity. Cafés should look for platforms with turnkey loyalty programs and staffing solutions. Launch a digital loyalty program. Launching a mobile loyalty program can be tricky, though. Insight Center. Crossing the Digital Divide.

Loyalty 8

Loyalty Retail Real Estate Discount 8

Great Leadership By Dan

OCTOBER 26, 2012

So – if you’re a leader working in an organization that’s on the verge of transitioning from start-up and small to mature and big, here’s some ways in which your own leadership needs to shift as well: 1. From personal loyalty to a single leader and vision (usually the founder) to commitment to the organization and its customers.

Company 234

Company Leadership Maturity Loyalty 234

Harvard Business Review

JULY 18, 2017

Toyota has a class of shares that gives investors “loyalty dividends” if they hold onto them for five years. Third, even taking the existence of a large shareholder as given, loyalty dividends encourage only holding for the long-term, rather than stewardship. Some companies take matters into their own hands.

Short-term 8

Short-term Intangible Assets Hedge Long-term 8

Harvard Business Review

DECEMBER 14, 2018

Mature companies often look wistfully at successful startups like 2009’s class of unicorns and wonder if they can reinvigorate themselves by adding a digital component to their existing business model, in the way that clamping an outboard motor onto a rowboat makes it go that much faster.

Business Model 14

Business Model Technology Advertising Cost 14

Harvard Business Review

JUNE 5, 2018

No matter how sophisticated and mature the new leader may be, rushing too quickly toward early wins can deprive the new leader of the insight needed to understand the culture and build relationships. As a consequence, quick wins may soon be undone, or they may beget new leadership problems. Subordinates will follow a leader they can count on.

Supply Chain 12

Supply Chain CEO Kahneman Self-aware 12

ExactHire - Leadership

JUNE 3, 2021

Personality traits like motivation and loyalty may be more important than oodles of work experience. You can gauge an applicant’s maturity level and emotional intelligence. Don’t let your anxiety over hiring the wrong candidate get the better of you. Your emotions will likely influence your final hiring decision.

How To 59

How To Emotional Intelligence Objective Quality 59

Harvard Business Review

OCTOBER 30, 2018

Most companies are still committed to full-time hires for all of the advantages that bestows — loyalty, retained knowledge, institutional memory, stealing top talent from the competition. In our 2018 EY Growth Barometer, an annual global survey of middle market company leaders, we found some movement away from part-time and gig hiring.

Quinn 10

Quinn Entrepreneur IPO Survey 10

Harvard Business Review

FEBRUARY 13, 2013

The company is better off offering a discount today, because that will likely increase the customer's loyalty, and loyalty increases the CLV. As social media analytics matures, the industry is moving towards influencer marketing: Selectively delivering offers to audiences based on their social influence in relevant subjects.

Advertising 8

Advertising Discount Media Customer Loyalty 8

Harvard Business Review

APRIL 8, 2014

Companies like Vodafone are putting more emphasis on employees’ loyalty, track records, competence and common sense, all commonly found in older workers. WellStar Health System offers a similar option for employees who have been with the company at least ten years. Prioritizing older-worker skills in hiring and promotions.

Absenteeism 10

Absenteeism Human Resources Talent Management Short-term 10

Harvard Business Review

DECEMBER 7, 2011

With wage inflation already eroding China's ability to compete on labor costs, I don't see much evidence that Chinese entrepreneurs are capable of generating profits through core competencies , as companies in mature economies do. Disagreeing with a colleague's or boss's opinion in a meeting or in public is out of the question.

Entrepreneur 15

Entrepreneur Core Competence Stress Long-term 15

Harvard Business Review

OCTOBER 4, 2011

That DNA served it well over several decades; even through the 1990s, HP succeeded through its ability to innovate with hardware, and its strong focus on quality won it strong customer loyalty. As it has tried to invest in software, again and again it has killed products off before they had time to mature.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

AUGUST 9, 2011

Apple makes learning deliberate and fast, which helps its employees earn the trust and loyalty of customers in ways you simply can't fake with fancy signs, glass stairways, and mock logos. Where a typical electronics store might record $1,200 per square foot in sales, mature Apple stores exceed an estimated $6,000 per square foot.

Retail 15

Retail Open-book Maturity Comparison 15

Harvard Business Review

JUNE 8, 2015

The Tournament is based on three fictitious industries: Ailing, Fast Growth, and Mature. The Tournament takes into account price sensitivities and elasticities, customer loyalty, market growth, costs, and competitive response. Tournament entrants see the relevant information before they devise their strategies.

Customer Loyalty 8

Customer Loyalty Strategy Industry Marketing 8

Harvard Business Review

FEBRUARY 25, 2014

Finally, companies such as outdoor retailer REI combine social listening with real-time engagement to build human-scale dialogues on the path to loyalty and advocacy. Which quadrant represents your unfair advantage by way of capabilities, culture, and organizational maturity? Reflect on your collective capabilities as an organization.

Marketing 9

Marketing Reis Brand Retail 9

Terry Starbucker

FEBRUARY 14, 2010

In his words, “ being completely open and honest with no sense of pretense or cover “ is the best approach to building loyalty, whether it’s with teammates, peers, customers, or clients. The immature think of themselves first; the mature think of others. Autocrats can’t be wrong.

Budgeting 256

Budgeting CPA Maturity Open-book 256

Harvard Business Review

AUGUST 21, 2014

Price comparisons are always tricky: they are complicated by the basket of items selected, how promotions and coupons are treated, the handling of loyalty program rebates, and many other variables. Still, market maturation often forces sustained expenditures just to hold ground. But how much of the difference do these reasons explain?

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

SEPTEMBER 21, 2011

Such service reinforces the brand and builds equity through increased loyalty. ADT provides an example of how to do it right: Its Pulse Interactive home security solution provides service levels that are aligned to customers' need for brand confidence.

Brand 11

Brand B2C Market Segmentation Travel 11

Harvard Business Review

OCTOBER 24, 2018

Trust, authenticity, and loyalty are essential to good management. But as your team matures and proves its value, recognize that roles will become more defined and some activity will move to other teams (infrastructure, ops, etc.). Build trust and be candid. That’s ok—it’s like when someone joins a startup.

Team 8

Team Management Diversity Long-term 8

Tanveer Naseer

OCTOBER 7, 2014

In Hay Group’s new book, “ Leadership 2030: The Six Megatrends You Need to Understand to Lead Your Company into the Future “, we’ve identified six ‘megatrends’ that are transforming societies and the global business environment as we know it.

Reputation 252

Reputation Chief Executive Officer Globalization Motivation 252

Harvard Business Review

DECEMBER 16, 2014

We both maintained a level of maturity to know which topics we could explore freely and what we should avoid to maintain the integrity of the company and our respective roles within it.” Bulls says: “Courtney understood that I was her advocate and not her supervisor. The company as a whole has benefited too.

Mentor 10

Mentor Learning-by-Doing Self-aware Report 10

Harvard Business Review

DECEMBER 13, 2012

It's a phenomenon that reveals antiquated flaws in organizational design (neither employees nor companies are in the long-term pension-building loyalty business anymore) as well as a 20th century, pre-behavioral economics lack of understanding about what really makes people tick at work.

Management 13

Management Career Creativity Health Care 13

HR Digest

JUNE 24, 2023

Prescriptive Analytics Prescriptive analytics represents the highest level of HR analytics maturity. This metric helps HR professionals understand employee loyalty, engagement, and satisfaction, and informs targeted retention initiatives.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JULY 29, 2016

If you display skepticism toward the candidate or hesitate, the reference will likely clam up out of loyalty, she says. Show any skepticism or negativity toward the candidate—the reference will go silent out of loyalty. Don’t. Read anything into the person’s inflection.

Reference 8

Reference COO Learning-by-Doing Case Study 8