Marshall Goldsmith

FEBRUARY 8, 2018

Co-founder of Rose Park Advisors—Disruptive Innovation Fund. A leading thinker on strategy and breakthrough innovation. Regular contributor to Harvard Business Review. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Leads Tuck’s incredibly innovative coaching program.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

CO2

SEPTEMBER 6, 2018

They can be useful for you, your advisors/coaches, and board members in discussing and reviewing the readiness of your organization. With the PEAK model, leaders can learn just how much they are inclined to seek Perspectives (Innovators), Evaluate information at hand (Judges), take Action (Directors), and increase Knowledge (Professors).

Leadership Styles 87

Leadership Styles COO Learning-by-Doing Planning 87

CO2

SEPTEMBER 6, 2018

They can be useful for you, your advisors/coaches, and board members in discussing and reviewing the readiness of your organization. With the PEAK model, leaders can learn just how much they are inclined to seek Perspectives (Innovators), Evaluate information at hand (Judges), take Action (Directors), and increase Knowledge (Professors).

Leadership Styles 78

Leadership Styles COO Learning-by-Doing Planning 78

Lead on Purpose

JULY 10, 2009

Too often we leave the worries and cares about money to the CFO’s office. Of the three P’s listed above, the one that typically receives the least focus by product managers is profits (or perhaps more clearly stated, revenue ).

Succession 133

Succession CFO Ethics Taylorism 133

Harvard Business Review

OCTOBER 2, 2014

It’s not easy for big companies to innovate. Moreover, the skills that are cherished and rewarded for achieving current results differ from those that aid in discovery and experimentation, both of which are needed to drive innovation. First they agreed to shift funding from small, incremental acquisitions to innovation.

Innovation 9

Innovation Metrics Christensen Workshop 9

Harvard Business Review

JUNE 24, 2013

This area of innovation is where mobile payment companies want to play, especially in markets where such technology is less than ubiquitous. We asked Square''s CFO and Operations Lead, Sarah Friar , for perspectives on this technology, what it means for marketers, and how to manage in the world of mobile innovation.

CFO 8

CFO Loyalty Technology Definition 8

Harvard Business Review

OCTOBER 24, 2011

That book is The Innovator's Dilemma by HBS Professor Clay Christensen. But what's most interesting to me isn't that The Innovator's Dilemma was on that list. Anyone familiar with Professor Christensen's work will quickly recognize the same causal mechanism at the heart of the Innovator's Dilemma: the pursuit of profit.

Innovation 15

Innovation Christensen CFO Productivity 15

Harvard Business Review

MARCH 28, 2012

This ongoing struggle raises an issue that is endemic in such acquisitions: In search of innovation, big companies often buy other companies whose most innovative days are almost at an end. An acquirer looking for innovation would have been likelier to try to buy Gateway, a company that is almost an after-thought now.

Innovation 13

Innovation Company Biotechnology CFO 13

Harvard Business Review

JULY 30, 2013

Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. The visual, social, virtual, and mobile transformations that are already happening are creating a new golden era of technology-enabled innovation, and the CIO needs to be leading the charge.

CIO 8

CIO Innovation Technology Wireless 8

Harvard Business Review

DECEMBER 21, 2012

Constellation has developed an Innovation Center , an unconventional permanent facility within its headquarters. People come from different locations to the Innovation Center for "ideation" (brainstorming), decision-making, and planning. What's distinctive about having a physical innovation center? It sends a message.

Brainstorming 15

Brainstorming CFO Innovation Energy 15

Harvard Business Review

JANUARY 11, 2016

The 1990s saw the rise of the strategic CFO, and more recently many companies have created a chief strategy officer (CSO) position. Such friction is destructive — and a huge missed opportunity, because the CFO and the strategy head are far more effective when they collaborate. Tapping the most promising growth spots.

Strategy 8

Strategy CFO Finance Short-term 8

Harvard Business Review

JUNE 5, 2012

Big Pharma's Questionable Start-Up Strategy (Technology Review). Merck, Eli Lilly, and GlaxoSmithKline have all announced they are investing in early-stage biotech start-ups as a new product development strategy, hoping that external innovation will pick up where internal R&D has fallen short. So what are you waiting for?

Development 14

Development McKinsey CFO Competitive Advantage 14

Harvard Business Review

MARCH 6, 2013

But this makes the still lingering CMO-CFO disconnect even more significant, as both executives are now stewards of that critical corporate data. We found that we shared a passion for finance, the stock market, innovation, and marketing (and, candidly, politics). But determining which sales are truly incremental isn't always easy.

CFO 8

CFO Advertising Finance Marketing 8

Harvard Business Review

JUNE 8, 2018

CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. One CFO said that her valuation should be considered on a per idea basis instead of a per earnings multiple. Traditional companies therefore rely on two strategies.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

JANUARY 13, 2011

Then the family's CFO, my wife, who also happens to be a CPA, demanded to know their TCO. The CFO's skepticism was proved correct, and I lost all credibility. The machines were given to a friend, who sold them at a garage sale (I couldn't throw them away, because the CFO wouldn't authorize the $50 per machine "green" disposal fee.).

Technology 15

Technology CIO CFO TCO 15

Harvard Business Review

APRIL 13, 2015

After a morning innovation workshop at the bucolic R&D campus of a top-tier but tradition-rich technology giant, the lunchtime conversation with the Lab’s leadership turned strategic. How should they better prioritize innovation? These Labs were filled with talented technologists and innovators. What should they do?

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

APRIL 19, 2011

a Boston-based innovation management collaborative. We often ask executives to tell us about their biggest innovation failures. The CEO and CFO responded with, "A failure to hit ROI and NPV targets." The head of R&D remembered it as a failure to properly market the innovation. If an innovation initiative failed, ask why.

NPV 16

NPV ROI CFO Consensus 16

Harvard Business Review

OCTOBER 30, 2017

In his Harvard Business Review article summing up his tenure, Immelt recalls that the two things that influenced him most were Marc Andreessen’s 2011 Wall Street Journal article “ Why Software Is Eating the World ” and Eric Ries’s book The Lean Startup. Innovation at GE was on a roll. Then it wasn’t.

Ries 8

Ries Long-term Short-term Price 8

Harvard Business Review

JULY 4, 2018

Hiring a new person is an opportunity to do something differently than before — to innovate. ” It’s not just new managers who make this mistake — a few years ago, I was invited to interview for the CFO role at a fast-growing tech company.

Learning Curve 14

Learning Curve Management CFO Delegation 14

Harvard Business Review

OCTOBER 11, 2018

It’s a solution we discovered during our research in India, and involves breakthrough innovations that drive down health care delivery costs so much that the margins from serving those who can pay is more than enough to cover the costs of those who cannot. It also pursued process innovations that resulted in cost savings.

Health Care 8

Health Care Insurance Cost Price 8

Harvard Business Review

OCTOBER 1, 2018

And sameness blocks performance and innovation. Diversity, on the other hand, spurs innovation. In research spanning decades, Columbia professor Katherine Phillips has repeatedly found that, when tasked to innovate, teams that include diverse members and that value the contributions of all their members outperform homogenous teams.

Power 12

Power Management Diversity CFO 12

Harvard Business Review

JULY 17, 2017

Despite rapid innovations in data processing and machine learning, many businesses have yet to make the leap from the Industrial Age to the information age, and the gap between technological and organizational progress is widening. Closing this gap requires much more than short-term fixes, like adopting new technologies. Insight Center.

Industry 12

Industry Short-term Planning Long-term 12

Harvard Business Review

AUGUST 29, 2016

Given the role analytics has played in reshaping industries and rewarding innovative adopters over the last two decades, it is surprising how frequently we are asked: “Does this analytics stuff really work?” We only included companies that had implemented a major analytics initiative with an innovation or similar agenda.

CFO 9

CFO Competitive Advantage Budgeting CEO 9

Harvard Business Review

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. How the most innovative providers are creating value. Insight Center. The Leading Edge of Health Care. Sponsored by Optum.

Health Care 12

Health Care Chief Financial Officer Comparison Quality 12

Harvard Business Review

JANUARY 16, 2013

No advertising innovation: The "I'm a Mac/"I'm a PC" campaign ran for three and a half years without a refresh. Bad product reviews: One word: Ping. In 2004, Apple's CFO, Fred Anderson, left the company. Volatile stock: In 2008, under Jobs, the stock price dropped by more than 50%. Bad quality control: MobileMe, antenna-gate.

Marketing 11

Marketing Stage-Gate Advertising Price 11

Harvard Business Review

JUNE 25, 2015

What they don’t do well enough is reinvent and innovate. Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. So if the CEO isn’t someone who can innovate, then who should?

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

SEPTEMBER 29, 2011

For example, Tim Sheahan, Chief Financial Officer for a large division of a multi-national corporation, aspires to become CFO of a Fortune 100 company in the future. Beyond adopting this kind of thinking, such leaders employ several steps to build and continuously upgrade their team.

Execution 14

Execution Team Chief Financial Officer Finance 14

Harvard Business Review

OCTOBER 14, 2011

And as a former CFO I also understand the preoccupation with numbers, but during my time as a CEO it has become clearer to me than ever, that numbers don't tell the whole story. It doesn't matter if you are an administrative assistant or a CFO; all employees need this common experience. As a CEO leading a global U.S.-based

CFO 13

CFO Software Engineering CEO 13

Harvard Business Review

DECEMBER 10, 2013

The appointment of Mary Barra as CEO-to-be of General Motors is a signal to car-lovers everywhere that the company is serious about its products and vehicle innovation. The centrality of innovation to the future — electric cars, hybrids, self-driving cars, and beyond — makes her experience pivotal.

Engineering 11

Engineering CFO Industry Bureaucracy 11

Harvard Business Review

JULY 21, 2016

Ironically, this allows them to actually gain stature as the “innovators” are discredited and C-suite power shifts back to how it was. Many CEOs underestimate the impact of mental models in the innovation process, often assuming that “thinking outside the box” exercises address the issue.

CEO 8

CEO Competitive Advantage ROI CFO 8

Harvard Business Review

APRIL 6, 2011

Lest you get too comfortable, you might want to consider the cautionary tale of a company whose program received rave reviews while in progress, only to fail spectacularly. Process champions must have them ready for the day when the CEO or CFO effectively says, "Show me the money.". The system must be reviewed and validated by finance.

Process 15

Process Six Sigma Finance Short-term 15

Harvard Business Review

SEPTEMBER 22, 2014

Eventually her team ended up with a portfolio of investments that caught the attention of the CFO and CEO because some were bringing new technologies into the company’s supply chain, and others were hinting at new business models for engaging with customers. Naturally, Sheila was upset.

Career 10

Career Examples Supply Chain CFO 10

Harvard Business Review

OCTOBER 18, 2013

The pilot culminated in a day-long meeting of the senior leadership in which 123 recommendations were reviewed and 116—valued at $104 to $133 million annually or 18 to 24 percent of Banner’s G&A expense—were approved. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth. Leading Health Care Innovation.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

AUGUST 30, 2011

It's true that Apple's success in the last decade has been built on a remarkable string of innovations, which seems harder to "codify." According to Fortune Magazine , only one executive at the firm — the CFO — has P&L responsibility. This is a common occurrence when Apple doesn't live up to its standards.

P&L 14

P&L Supply Chain Retail COO 14

Harvard Business Review

DECEMBER 2, 2016

In this case, a team of the Rotterdam Eye Hospital’s CEO, CFO, managers, staff, and doctors wanted to understand how their patients felt when they entered the hospital and what could be done to improve their experience. Innovating for Value in Health Care. They started with patient-first thinking. Insight Center.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

DECEMBER 26, 2014

We have reviewed hundreds of corporate announcements and websites, interviewed numerous leadership experts, and conducted an analysis of CEO changes and successions over the past five years at S&P 500 and Global 100 companies. Placing the candidate on a corporate board will help him or her gain experience interacting with directors.

CEO 12

CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

AUGUST 8, 2013

The persona of the next-generation CIO is evolving from Chief Infrastructure Officer through Chief Integration Officer and Chief Intelligence Officer to Chief Innovation Officer. For a CIO or other technology leader to make the move successfully from infrastructure to innovation, three key building blocks must be in place.

CIO 8

CIO Succession Fast Follower Chief Information Officer 8