Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

Operations 8

Operations Hotels Finance Process 8

Nathan Magnuson

DECEMBER 10, 2012

A couple summers ago I had the incredible opportunity to attend a one week Dynamics of International Terrorism course with the Air Force Special Operations. I’m still not sure how I had the good fortune to attend.

Open-book 293

Open-book Mentor Learning-by-Doing Hotels 293

Terry Starbucker

MAY 21, 2017

To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. With the reconnaissance behind me, my team and I started to actively brainstorm about our values list, while at the same time continuing to tinker with our operations machine.

Succession 253

Succession Leadership Commitment Travel 253

Sales Wolf Blog

AUGUST 30, 2010

 He is struggling to understand why it is that HR is not considered a core function of a an organization like sales, marketing, or operations when it is afforded the opportunity to "direct, deliver, and develop" the employee talent necessary for the company to achieve its goals.

Blog 124

Blog Maslow Talent Management Human Resources 124

Marshall Goldsmith

FEBRUARY 8, 2018

a holding company that operates seven distinct business. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Operations Group Baring Private Equity. Keith Ferrazzi – Addresses behaviors that block the achievement of strategic goals.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Strategy Driven

APRIL 4, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. A sense of urgency can help leaders reach goals. The situation was dire. So did we succeed?

How To 50

How To Chief Information Officer Tourism Politics 50

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

NOVEMBER 10, 2015

Their goal is to further their interests, improve their bottom line, engage in transactions with foreign partners, and maintain their competitive edge. In the parlance of intelligence operatives, this activity is called elicitation. Complimentary WiFi networks are notorious for allowing operatives to intercept such activities.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Harvard Business Review

JULY 17, 2012

But bigger in terms of having the confidence to propel growth and set courageous goals. Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Consider Brazilian entrepreneur Nizan Guanaes.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

JULY 17, 2012

But bigger in terms of having the confidence to propel growth and set courageous goals. Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Consider Brazilian entrepreneur Nizan Guanaes.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

JUNE 8, 2015

Under the banner of Star Alliance, these companies started sharing resources such as sales offices, maintenance facilities, operational staff, and seating capacity. Scalability of operations. The Future of Operations. Fluidity in business goals. How are APIs different from alliances? We see three important dimensions.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

OCTOBER 26, 2015

And they’re not all that interested in the consistency and reliability offered by the name-brand hotels their parents patronized. Previous generations of travelers liked the idea of knowing that, wherever they went, their hotel would be the same. By 2020, half of all travelers will be Millennials.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

OCTOBER 20, 2017

Have you ever looked up flights or hotels on an app on your phone, only to open your laptop and see different prices? Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Klaus Meinhardt/Getty Images.

Price 8

Price Retail Hotels Bottom-up 8

Harvard Business Review

JUNE 19, 2017

In addition, some cities put an artificial limit on the number of taxi operators by requiring them to buy medallions and agree to a set of local regulations. None of the renters pay hotel or tourist taxes. Every Airbnb rental is a lost night of revenue for the hotels that hate it.

Company 8

Company Hotels Business Model Drucker 8

Harvard Business Review

MAY 1, 2013

Years ago, when I worked at Holt, Rhinehart & Winston Educational and Professional Publishing , my female superior and I attended a national teacher''s conference in San Antonio, and were forced to share a hotel room because of a late booking. What could have been a profoundly awkward experience — my boss! in her pajamas !

Hotels 9

Hotels Conference Policies Travel 9

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 20, 2014

That process incorporates operations, customer service, R&D, clinical specialists, sales, supply chain operators, and service teams. Done well, however, a marketing blueprint details how marketing will deliver against the company’s business goals. Since the CMO often does not have authority over relevant functions (e.g.

CEO 8

CEO Marketing Hotels Long-term 8

Tanveer Naseer

JULY 22, 2014

Given how the focus of my speech was examining the role of charisma in leadership and how we can develop this trait to inspire and engage our employees, it would seem almost natural that the locale for this keynote was this elegant, almost regal ballroom located in one of the illustrious hotels found along Chicago’s “Magnificent Mile”.

Charisma 272

Charisma Leadership Conference Influence 272

Harvard Business Review

JUNE 22, 2016

The goal is to identify a way that your and your network can create value together, using both your assets and theirs. Fourth, begin to operate a pilot of your network business by shifting small amounts of capital (including time, talent, and money) to the new initiative.

Intangible Assets 10

Intangible Assets Business Model How To Intellectual Capital 10

Harvard Business Review

MARCH 29, 2013

It's a straightforward process that our firm deduced from studying over a dozen major corporations — including Alcoa, Coca-Cola, Intel, InterContinental Hotels, Nestlé, and Novo Nordisk — that seem to be well along the way to building shared value enterprises at scale. It involves four steps described below. Track Progress.

System 8

System Merchandising Retail Class 8

Harvard Business Review

FEBRUARY 20, 2015

Frei: With customer feedback systems, if you get a customer who only gives one-star ratings of hotels, for instance, the system will stop penalizing the hotels for getting a bad review from that customer. So separate out the carrot and stick goals. You need a management system, or it becomes a way of punishing people.

Hotels 8

Hotels System Credit Scoring Sample 8

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. The company shifted resources to its most lucrative markets, where two-thirds of the opportunity lay.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

OCTOBER 23, 2012

Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him." Call centers, for example, know how many calls an operator handles per hour, the average time per call and how many sales were made or disputes resolved. The Timeless Strategic Value of Unrealistic Goals. More >>.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

MAY 6, 2013

The results were dramatic: the following year, the company reached its annual sales goals three months into its fiscal year. Beside each operator was a large pile of partially assembled furniture. Alter Your Point-of-View.

Disruptive Innovation 9

Disruptive Innovation Hotels B2C Price 9

Harvard Business Review

OCTOBER 13, 2014

By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. Change management Human resources Operations' That’s where experimental testing comes in.

Flextime 11

Flextime Call Center Human Resources CRM 11

Harvard Business Review

MAY 16, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. A sense of urgency can help leaders reach goals. The situation was dire. So did we succeed?

Politics 11

Politics Chief Information Officer Tourism Environment 11

Harvard Business Review

FEBRUARY 28, 2012

Will Eastman, Flanagan's operations director, was beaming. She had already helped an international hotel chain turn around its service reputation and improve guest satisfaction — she was becoming her firm's go-to person for that kind of thing. He needs to make operations more predictable. Let's talk to them," Allie said.

Price 13

Price Hotels Case Study Video 13

Strategy Driven

OCTOBER 4, 2013

An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S.

Crisis 58

Crisis Airlines Transportation Crisis Management 58

Mark Sanborn

JANUARY 12, 2022

He made it a goal to provide life preparation for students to take their place in society after graduation. Everything operated as its own unit. There was no sense of a larger purpose or united goal. As Roger Clodfelter, Senior V.P. Groups didn ’ t connect. Qubein puts it this way: .

Case Study 70

Case Study Education Learning-by-Doing Brand 70

Miles Anthony Smith

NOVEMBER 1, 2018

Finally, use some productivity apps and tools to keep you focused on your business and meeting goals. By putting together a detailed business plan and setting reasonable goals, you can grow your business, earn profits and make those dreams of being your own boss come true. Consider Your Branding Branding is a huge part of success.

Tips 95

Tips Franchising Cost Travel 95

Harvard Business Review

APRIL 14, 2011

There were about 10 people involved — the CEO and his direct reports — and we met for two days offsite, in a hotel, so we wouldn't be distracted. The goal was to discuss and agree on our plans for the next year. A problem in marketing might be assigned to the head of operations. A strategy offsite.

CFO 16

CFO CEO Hotels Strategy 16

Harvard Business Review

APRIL 4, 2012

So when Michael Newcombe, the new general manager of the Four Seasons Hotel Westlake Village in LA, invited me to get an executive physical at the adjoining California Health & Longevity Institute (CHLI), one of the top ten executive health programs in the United States, I jumped at the chance. I was a little less focused. Or act like it.

Advice 13

Advice Hotels Consultative Process 13

Harvard Business Review

DECEMBER 18, 2017

In 2015, Real Madrid had a lofty goal in mind: to thrill its supporters by allowing them to participate in unbelievable experiences. For this to happen, dozens of sources of data needed to be brought together into a “data estate” that aligned to Real Madrid’s new goals.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

DECEMBER 8, 2016

But Rogier thought it was the key to boosting engagement and performance, and he had hinted that he might use Contect’s 2017 annual all-employee meeting—his chance to announce new goals and celebrate the previous year’s accomplishments—to roll out the change.

Case Study 8

Case Study Decentralization CFO Construction 8

Harvard Business Review

APRIL 27, 2015

By now, your company probably has a new busi­ness incubator, an idea wiki, a disciplined process for mining customer insights, an awards program for successful innovators, and maybe even an outpost in Silicon Valley—all fine ideas—and yet, most likely, it still struggles to meet its growth goals and seldom thrills its customers.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

AUGUST 17, 2015

With that goal in mind, the greeting card and media company equipped members of its long-established online consumer communities of women advisers with a simple ethnography app, which they used to conduct a variety of projects. How far from the hotel do solo travelers tend to go at night, and how does that differ by gender?

Document 8

Document Marketing Learning-by-Doing Travel 8

Coaching Tip

APRIL 23, 2013

“EQ has quickly become a global movement that’s helping companies large and small rebuild trust internally to make its employees happier and more productive, which in turn impacts the overall ROI,” said Joshua Freedman, chief operating officer for Six Seconds and the chairman of NexusEQ, a global conference taking place this summer at Harvard. “We

Freedman 113

Freedman Emotional Intelligence Self-aware Chief Operating Officer 113