Chartered Management Institute

NOVEMBER 14, 2023

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. COVID-19 has changed this perspective completely.

Crisis Management 52

Crisis Management Committee Hotels Webinar 52

Chartered Management Institute

MAY 2, 2023

Currently general manager of luxury hotel The Slaughters Manor House, David has been with Andrew Brownsword Hotels Group for over 17 years – stepping into the hospitality industry straight from school as a kitchen porter and working his way up through roles in reception and operations management.

Management 52

Management Hotels Porter Learning-by-Doing 52

Mike Cardus

OCTOBER 2, 2013

At the Millennium Hotel – Buffalo NY. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. At the Millennium Hotel. ASQ Buffalo 2013 Quality Conference.

Conference 102

Conference Quality TRIZ Seminar 102

Mike Cardus

OCTOBER 9, 2013

Where: Millinnium Hotel 2400 Walden Ave Cheektowaga NY 14225 Register and Learn More… [link]. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. Event Information.

TRIZ 102

TRIZ Innovation Workshop Hotels 102

Nathan Magnuson

DECEMBER 10, 2012

A couple summers ago I had the incredible opportunity to attend a one week Dynamics of International Terrorism course with the Air Force Special Operations. As enthralled as I was with the presentations, one poignant leadership lesson stood out which I knew I’d have to eventually share. If so, ppl will follow your leadership advice!

Open-book 293

Open-book Mentor Learning-by-Doing Hotels 293

Tanveer Naseer

MARCH 16, 2011

In their book, Moffitt and Dover define wikibrands as “a progressive set of organizations, products, services, ideas, and causes that tap into the powers of customer participation, social influence, and collaboration to drive business value”. Social Media and the True Meaning of Leadership.

Review 167

Review Books Brand Hotels 167

Skip Prichard

JUNE 18, 2020

Whether you run a solo business out of your home, are the night receptionist at a hotel, or are president of the company, innovation is your competitive advantage. Our natural inclination is to be more productive, keep our heads down, work harder. We need to shift from being productive to being innovative.

Innovation 101

Innovation How To Competitive Advantage Diversity 101

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Coach Wooden operated a meritocracy that treated every player fairly. Once again the coach declined.

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Sales Wolf Blog

AUGUST 30, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

Blog 124

Blog Maslow Talent Management Human Resources 124

CO2

JUNE 28, 2010

These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. The way this product optimizes is a sensation. Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop!

Video 79

Video Quality Executive Coaching Conference 79

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

Blog 352

Blog Hotels Follow-up Brand 352

Marshall Goldsmith

JUNE 28, 2017

Herminia Ibarra – Thinkers 50 #8 Management Thinker 2015-17, #1 Leadership Thinker 2013-15, Professor at London Business School, former professor Harvard, best-selling author of Working Identity: Unconventional Strategies for Reinventing Your Career. Then Ayse asked us to describe what made us think of them as heroes.

Executive Coaching 70

Executive Coaching Human Resources Magazine CEO 70

Strategy Driven

JULY 13, 2011

They might include sales productivity metrics such as market share, the company’s ability to charge premium prices relative to peers, or sales force productivity. Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Terry Starbucker

APRIL 3, 2016

In 2007, while SVP of Operations for Bresnan Communications, a cable TV company with 300,000 customers in 4 Rocky Mountain states, I was searching for a solution to a problem that had been eluding me for many years – a simple way to connect the 1,100 employees I was responsible for around a higher cause that went beyond profit.

Leadership 150

Leadership Operations Policies Hotels 150

LDRLB

MAY 26, 2014

It’s not generally a technology problem; it’s a leadership problem. What we say is, long before Netflix showed up, long before any of these disruptives showed up, the leadership of these companies knows full well that there are technology disruptors that are on the horizon. DAVID: Yeah. LARRY: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

SEPTEMBER 1, 2016

Most started out as their company’s first salesperson, its first product developer, or both. Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. That’s a powerful differentiator in the world of luxury hotels, of course, which is a high-touch consumer business. But it can help all sorts of companies.

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

NOVEMBER 12, 2018

I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. In many cases, the incapacity to successfully support the sales operations has been the downfall of a CMO. So, who is on your team?

Brand 10

Brand How To CEO Marketing 10

Harvard Business Review

APRIL 21, 2011

Unlike brick-and-mortar operations replicated in a cheaper clime, a virtual call center is a fluidly shifting amalgam of individual operators, each working from his or her own home, not employees of the company but agents controlling their schedules and the calls they choose to do.

Call Center 12

Call Center Offshoring Charisma Video 12

Harvard Business Review

JUNE 20, 2014

We are always on the agenda of the executive team and are a significant part of the leadership meetings,” says Bert van Meurs, CMO of Philips Healthcare Imaging Systems. That process incorporates operations, customer service, R&D, clinical specialists, sales, supply chain operators, and service teams.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

JANUARY 29, 2018

For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. But companies in this state often face increasing pressure to improve efficiency and reduce operating costs in their legacy businesses, and this pressure attracts opportunistic disruptors.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

MARCH 24, 2016

Oberoi, founder of Oberoi Hotels, role modeled this for the next generation of leaders. At the extreme, your company becomes an out-of-touch bureaucracy where power shifts to corporate offices and to people who may never have served a customer or made a product. Insight Center. Entrepreneurship for the Long Term.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

MARCH 29, 2013

It's a straightforward process that our firm deduced from studying over a dozen major corporations — including Alcoa, Coca-Cola, Intel, InterContinental Hotels, Nestlé, and Novo Nordisk — that seem to be well along the way to building shared value enterprises at scale. There is a remedy. It involves four steps described below.

System 8

System Merchandising Retail Class 8

Harvard Business Review

JULY 3, 2015

However, they do not promote your brand and they may switch easily to other products. Promoters: These customers frequently purchase your products or services and are very loyal. All of the “products”—loans and investments—are created and provided by its members. Experiment and iterate rapidly.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

MAY 8, 2017

How successful has the company been at creating new products, services, and business models? Instead of focusing on major hotel brands, they pursued the long tail, engaging with more than 1 million inns, B&Bs, and apartment buildings in 200 countries. Core r epositioning.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

JULY 14, 2017

They grow faster, make more money, and are more valued than companies organized around products and services. A production process turns inputs into outputs and distributes them through a tightly controlled supply chain. Value is in the products and services themselves. We normally think of people as something to be managed.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JANUARY 31, 2012

"It's very rare people don't want to know the news even if it's bad," says Michael Useem, the William and Jacalyn Egan Professor of Management at the Wharton School and author of " Four Lessons in Adaptive Leadership." Several months earlier, Rocky had placed Gerald* in the position of director of food and beverage at a resort hotel.

Information 15

Information Team Hotels Resistance 15

Harvard Business Review

FEBRUARY 1, 2017

Employees were invited to a meeting where leadership discussed its mobile business imperative. Westin, the hotel chain, awards its top innovators a five-day exotic trip each quarter. Doing so helps spread the value of innovation into areas responsible for the broader operating model.

Innovation 8

Innovation Business Model Incubator Industry 8

Strategy Driven

OCTOBER 4, 2013

An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. About the Author.

Crisis 58

Crisis Airlines Transportation Crisis Management 58

ExactHire - Leadership

DECEMBER 1, 2016

While we do meet as a team on a monthly basis, the annual meeting enables us to retreat off site and do a deep dive into the state of the organization, our long-term product road map and our business strategy. Yesterday, we were lucky enough to occupy an ultra cool space at the Hotel Tango Artisan Distillery in our hometown, Indianapolis.

Tips 52

Tips Hotels Short-term Long-term 52

Harvard Business Review

APRIL 20, 2016

That doesn’t mean that you should stop delivering your current products or services. Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

APRIL 1, 2016

This exercise revealed an important insight: Millennials didn’t find switching banks onerous if they liked a bank’s products. Rather than devising ways to make switching banks easier, we realized the company needed to sharpen its product offerings. Ask the right question.

Supply Chain 8

Supply Chain Banking Brainstorming Participative 8

Harvard Business Review

NOVEMBER 20, 2017

Leadership then specifies a plan that it believes will position the company to win in this predicted future. This mindset focuses leadership on making near-term decisions with the longer-term destination in mind, but it doesn’t presume that there is only one path from here to there. Webvan was forced to cease operations by 2001.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

APRIL 27, 2015

By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. Innovators see their organization, and the world around it, as a portfolio of skills and assets that can be endlessly recombined into new products and busi­nesses.

Innovation 8

Innovation Company Engineering Supply Chain 8

Coaching Tip

APRIL 23, 2013

A growing body of evidence shows that the ability to be smarter with ones feelings is tied to improved leadership, effectiveness, relationships, decision-making health and well-being; all of which help higher emotional intelligence (EQ) leaders create greater economic and societal value. “EQ John Agno: Can''t Get Enough Leadership.

Freedman 113

Freedman Emotional Intelligence Self-aware Chief Operating Officer 113

Harvard Business Review

AUGUST 23, 2016

Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Politics 8

Politics Committee Telecommunications Diversity 8