Deming Institute

AUGUST 17, 2017

Deming, what do you think about the recent trend toward reducing the waste in our operations?”, Deming, what do you think about the recent trend toward standardizing our operations?”. In each case, he would suggest the need for understanding the nature of the systemic behaviors. Knowledge about variation. Theory of knowledge.

Cost 41

Cost Deming Management Travel 41

Deming Institute

OCTOBER 2, 2018

Throughout the day, I joined several hundred attendees for an introduction to his “System of Profound Knowledge,” the name he chose for his theory of management, yet deferred to each audience with a kind request, “if you have a better name, please help me.”. Why Deming / Why Now – Thinking About Systems. More than this would be costly.

Deming 50

Deming System Travel Trends 50

CO2

JUNE 28, 2010

Expensive room systems have been deployed in deluxe conference rooms. These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. Often, it was not convenient or even possible for some participants to get to the video equipped meeting room.

Video 79

Video Quality Executive Coaching Conference 79

In the CEO Afterlife

NOVEMBER 13, 2017

The quintessential CEO has all the support systems. During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941. He helped big brands, including Maple Leaf Foods, Starbucks and Campbell’s Soup. But ennui set in. “It

CEO 100

CEO Golden Parachute Books Brand 100

In the CEO Afterlife

NOVEMBER 13, 2017

The quintessential CEO has all the support systems. During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941. He helped big brands, including Maple Leaf Foods, Starbucks and Campbell’s Soup. But ennui set in. “It

CEO 100

CEO Golden Parachute Books Brand 100

Skip Prichard

JUNE 18, 2020

Whether you run a solo business out of your home, are the night receptionist at a hotel, or are president of the company, innovation is your competitive advantage. They gathered the operators from across the US, challenged them to be change leaders and then paved the way for innovation to bubble up throughout the company, not just at HQ.

Innovation 100

Innovation How To Competitive Advantage Diversity 100

Terry Starbucker

MAY 21, 2017

To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. With the reconnaissance behind me, my team and I started to actively brainstorm about our values list, while at the same time continuing to tinker with our operations machine.

Succession 253

Succession Leadership Commitment Travel 253

Marshall Goldsmith

FEBRUARY 8, 2018

Tony Marx – President and CEO, New York Public Library – the nation’s largest library system. a holding company that operates seven distinct business. Previously Kevin was a leader in Electronic Data Systems and Ford. Bill began his career with Hyatt Hotels Corporation. Operations Group Baring Private Equity.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Deming Institute

APRIL 25, 2016

Quoting Shewhart, Berwick said: When you inspect you are conceding the to the system. What we want to do is improve the system to reduce the instance of poor results, not to inspect our unreliable process to remove bad results. You need to improve the system to avoid producing poor results. Edwards Deming ). I hated it.

Deming 28

Deming System Senge Seminar 28

Strategy Driven

APRIL 4, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. We redesigned the national subsidy system and put the country on a better economic path.

How To 50

How To Chief Information Officer Tourism Politics 50

Harvard Business Review

MARCH 29, 2013

Companies seeking to create scalable social businesses need a measurement system that monitors their progress in delivering social benefits and economic value. The problem is there is not yet a universal system for doing this. The company now operates the Coletivo initiative at over 150 low-income communities across Brazil.

System 8

System Merchandising Retail Class 8

Skip Prichard

AUGUST 25, 2019

There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. Obviously, if you’re not running a hotel or an airport, you probably don’t employ a shoeshine guy. Let’s be candid: That’s part of the job.

Competitive Advantage 92

Competitive Advantage Leadership Analysis Tips 92

N2Growth Blog

SEPTEMBER 9, 2010

working with one of our business partners was installing an electronic security system in the Pentagon window that was struck. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. He left behind a lovely wife and 3 small children.

Blog 362

Blog Hotels Follow-up Brand 362

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Coach Wooden operated a meritocracy that treated every player fairly. Once again the coach declined.

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Deming Institute

FEBRUARY 20, 2017

It is different from say, welcoming a guest to the hotel where you really don’t have to worry that if people are trained properly and given reasonable processes and work conditions that they will make a significant error. Most importantly, organization should think about what works best in their system.

Deming 31

Deming Software Review Quality 31

Harvard Business Review

DECEMBER 1, 2015

Many executives pine for their internal IT systems to give them a more consumer-friendly experience. With consumer IT, the services on offer are, for the most part, “point” solutions delivered from the cloud, operating in an asynchronous mode. But what if you wish to stay at a boutique hotel that is not a partner?

Execution 8

Execution Hotels Software System 8

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

NOVEMBER 10, 2015

Prior to the age of instant communications, intelligence operatives usually targeted international travelers who were known diplomats, military personnel or government contractors — essentially, those individuals most likely to carry sensitive information. In the parlance of intelligence operatives, this activity is called elicitation.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Frank Sonnenberg Online

JUNE 21, 2021

For each of our various stops along the way, we reserved a room at a Howard Johnson hotel. We knew that all across the country these hotels were decorated with exactly the same wall colors, lamps, and bedspreads. Then on the third night, we checked into yet another Howard Johnson hotel. The trip seemed to be going well.

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.

Hotels 10

Hotels Yield Management Discount Price 10

Harvard Business Review

JUNE 13, 2014

It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. This represents a truly disruptive management and operating model. He told me the story of Staples vs. Amazon.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

SEPTEMBER 1, 2016

When was the last time you overrode your human-resources systems to reward them? Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. That’s a powerful differentiator in the world of luxury hotels, of course, which is a high-touch consumer business. But it can help all sorts of companies.

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

OCTOBER 20, 2017

Have you ever looked up flights or hotels on an app on your phone, only to open your laptop and see different prices? Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Klaus Meinhardt/Getty Images.

Price 8

Price Retail Hotels Bottom-up 8

Harvard Business Review

SEPTEMBER 21, 2016

They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. It has mainly disrupted the hotel chains, which are not platforms, but it may well disrupt online booking sites, which are. After all, platforms, including disruptive ones, are nothing new.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

AUGUST 2, 2017

Most companies want their businesses to keep pace with digital startups, but end up bogged down by the need to fix the daily challenges that their decades-old IT systems create. Today Dubai also boasts the world’s tallest building, artificial islands, the first hotel with a rain forest, and the largest indoor theme park on earth.

Planning 8

Planning Agility System Retail 8

Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.

Hotels 8

Hotels Yield Management Discount Price 8

Harvard Business Review

JULY 10, 2018

firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. After the attackers infiltrated Fazio’s firewall, they stole Fazio’s credentials to break into Target’s system. Limit suppliers’ access to IT systems.

Supply Chain 8

Supply Chain Management Metrics Hotels 8

Harvard Business Review

JUNE 19, 2017

In addition, some cities put an artificial limit on the number of taxi operators by requiring them to buy medallions and agree to a set of local regulations. billion three years after it was founded, started as a money transfer system for buyers and sellers on eBay. None of the renters pay hotel or tourist taxes.

Company 8

Company Hotels Business Model Drucker 8

Harvard Business Review

SEPTEMBER 9, 2014

Currently, it seems to operate on the “invade first, ask questions later” model. Uber has to contend with far more than just a foreign legal system. In the United States, cab systems in major cities feature outdated clunkers as cars, and cabs literally disappear when it starts raining. In the U.S.,

Operations 8

Operations Globalization Hotels Definition 8

Harvard Business Review

MAY 11, 2016

They operate platforms that make it easy and efficient for participants to connect and exchange value. Westfield Malls operates shopping malls that help retailers and shoppers to get together. Airbnb, which seems to have come out of nowhere, is challenging the global hotel industry. million rooms, making it larger than Marriott.

Participative 8

Participative Business Model IPO B2B 8

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 26, 2013

In some cities, for example, sharing economy services have been banned under laws that prohibit unlicensed hotels, taxicabs, and other professional services. The company now operates in 190 countries and 28,000 cities, and its founders expect the service to grow to 100 million annual bookings and revenue of $1 billion.

Hotels 8

Hotels Disruptive Innovation Licensing Efficiency 8

Harvard Business Review

FEBRUARY 20, 2015

Companies like Uber, Airbnb, and OpenTable have been in the news lately for rating their customers — rating systems that the users themselves are not always privy to. Without a good management system, these ratings can become perverse. You need a management system, or it becomes a way of punishing people.

Hotels 8

Hotels System Credit Scoring Sample 8

Harvard Business Review

SEPTEMBER 21, 2018

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

MAY 5, 2016

financial system for bank transactions related to Iran. And alongside the country’s bad debt (some estimates say it is $40 billion ), sanctions were commonly evaded through money laundering , which discouraged foreign banks from operating locally. financial system , this pressure will not ease in the near term.

Tourism 8

Tourism Banking Due Diligence Hotels 8

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If So that''s how I spent the next 31 minutes.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

DECEMBER 8, 2015

” In order to chart the best way forward, you must understand emerging trends: what they are, what they aren’t, and how they operate. This is not an argument against technology — it’s a recommendation for increased systems monitoring and regular conversations with IT managers. Blockchain. Quantum computing.

Trends 8

Trends Film Technology Software 8