Harvard Business Review

MARCH 29, 2013

Companies seeking to create scalable social businesses need a measurement system that monitors their progress in delivering social benefits and economic value. The problem is there is not yet a universal system for doing this. Develop a solid business case based on how social improvement will directly improve business performance.

System 8

System Merchandising Retail Class 8

Harvard Business Review

MARCH 14, 2017

The result is a maze of point systems and redemption options, with cumbersome processes for exchanging points among program partners. Every transaction and its associated value are visible to anyone with access to the system. Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

APRIL 27, 2017

Earlier this year an alarming story hit the news: Hackers had taken over the electronic key system at a luxury hotel in Austria, locking guests out of their rooms until the hotel paid a ransom. It was alarming, of course, for the guests and for anyone who ever stays at a hotel.

Hotels 10

Hotels Company Technology Software 10

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

DECEMBER 1, 2015

Many executives pine for their internal IT systems to give them a more consumer-friendly experience. All too often the functionality, user experience, logic, and workflow decisions of exactly how the application will work are made by the software vendor or app developer with no input from users.

Execution 8

Execution Hotels Software System 8

Mark Sanborn

JANUARY 12, 2022

Similar to what we learn from physics, a system at rest stays at rest, and Qubein had to challenge the existing mindset and behavior of faculty and staff who were mired in outdated education methods. Everything operated as its own unit. This was part of the problem at the college. Groups didn ’ t connect. Qubein puts it this way: .

Case Study 70

Case Study Education Learning-by-Doing Brand 70

Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

SEPTEMBER 21, 2016

They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. It has mainly disrupted the hotel chains, which are not platforms, but it may well disrupt online booking sites, which are. After all, platforms, including disruptive ones, are nothing new.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

AUGUST 2, 2017

Most companies want their businesses to keep pace with digital startups, but end up bogged down by the need to fix the daily challenges that their decades-old IT systems create. Today Dubai also boasts the world’s tallest building, artificial islands, the first hotel with a rain forest, and the largest indoor theme park on earth.

Planning 8

Planning Agility System Retail 8

Harvard Business Review

SEPTEMBER 1, 2016

Most started out as their company’s first salesperson, its first product developer, or both. When was the last time you overrode your human-resources systems to reward them? Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. Do you have a way of regularly identifying and celebrating them?

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

JULY 10, 2018

firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. After the attackers infiltrated Fazio’s firewall, they stole Fazio’s credentials to break into Target’s system. Limit suppliers’ access to IT systems.

Supply Chain 8

Supply Chain Management Metrics Hotels 8

Harvard Business Review

MAY 11, 2016

They operate platforms that make it easy and efficient for participants to connect and exchange value. Three of the five most highly valued companies in the world — Apple, Google, and Microsoft — make much of their profits from connecting different groups, like developers and users in the case of Apple.

Participative 8

Participative Business Model IPO B2B 8

Harvard Business Review

SEPTEMBER 11, 2014

For example, a wide variety of clean technologies (including wind, solar, and hydrogen) are vying to power vehicles and cities at the same time that a wide variety of medical technologies (chemical, biotechnological, genomic, and robotic) are being developed to treat diseases. Consider the 2×2 matrix below.

Uncertainty 22

Uncertainty Industry Bottom-up Technology 22

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1. Develop a shared vocabulary and shared metrics.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

SEPTEMBER 9, 2014

Currently, it seems to operate on the “invade first, ask questions later” model. Uber has to contend with far more than just a foreign legal system. One thing is for sure after the recent developments in Germany: Uber’s current stance – “My way or the highway” won’t fly. Here, Uber can be put to good use.

Operations 8

Operations Globalization Hotels Definition 8

Harvard Business Review

MAY 5, 2016

Within weeks there was $50 billion in business deals involving foreign companies, including the Airbus agreement (worth $25 billion) to sell 118 planes, and Italy’s state rail company’s $5 billion pact to develop the local rail network. financial system for bank transactions related to Iran. However, remaining U.S.

Tourism 8

Tourism Banking Due Diligence Hotels 8

Harvard Business Review

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

SEPTEMBER 21, 2018

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

DECEMBER 8, 2015

More than once you’ve probably looked at some new digital or technological development and asked yourself, “How did we miss that?” ” In order to chart the best way forward, you must understand emerging trends: what they are, what they aren’t, and how they operate. Blockchain. Quantum computing.

Trends 8

Trends Film Technology Software 8

Harvard Business Review

JULY 5, 2011

Today, most mobile payment firms operating in Africa have Kenyan origins. In the hotel where I stayed, I met some U.S. This student mobility is an opportunity to accelerate technology diffusion to the developing world. But they have limited plans for developing world because trainers are scarce in these regions.

Market Penetration 9

Market Penetration Marketing Travel Hotels 9

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If So that''s how I spent the next 31 minutes.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

MARCH 2, 2015

Nearly two years ago, I wrote that the phenomenal economic and social potential of commercial drones, more properly called unmanned aircraft systems (UAS), was being stymied by a slow-moving Federal Aviation Administration. Pending agency action, commercial uses for drones were effectively banned. airspace. Both the U.K.

Transportation 8

Transportation Proposal Technology Press Release 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. In our experience, there are specific steps CEOs and CMOs can take to develop a working relationship that is dynamic and useful. Develop—and stick to—a marketing blueprint. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

FEBRUARY 16, 2018

India has been increasing its spending on infrastructure such as airports, new cities, hotels, ports, roads, bridges, hospitals, and power plants. India has added new customers at the fastest rate for Amazon in its history of operations across the world, including the U.S. India has seen growth in infrastructure spending.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

NOVEMBER 24, 2015

Large savings can be captured by doing things like optimizing boiler and chiller performance, running HVAC diagnostics, and making improvements to the building management system’s programming. Wind and solar developers want your business. Contract for energy from off-site renewables. Why not agree to buy electricity from them?

Management 8

Management Payback Period Energy Supply Chain 8

Harvard Business Review

JUNE 2, 2014

Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. Its powerful back-end system allows it to manage a real-time network of cars in an extremely simple and potentially low-cost way. As a consumer, I absolutely love Uber.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Terry Starbucker

APRIL 3, 2016

In 2007, while SVP of Operations for Bresnan Communications, a cable TV company with 300,000 customers in 4 Rocky Mountain states, I was searching for a solution to a problem that had been eluding me for many years – a simple way to connect the 1,100 employees I was responsible for around a higher cause that went beyond profit.

Leadership 150

Leadership Operations Policies Hotels 150

Harvard Business Review

NOVEMBER 18, 2015

As Ted Levitt pointed out 55 years ago, companies develop significant myopia over time, only seeing things that are squarely in the mainstream of their market. In contrast, in many markets room-sharing-platform Airbnb has grown without significant response from hotel operators. But it has to fight fiercely for every inch.

Disruptive Innovation 8

Disruptive Innovation Christensen Levitt Innovation 8

Harvard Business Review

DECEMBER 18, 2017

These data sources spanned numerous systems—like the membership program, ticketing system, online store, and mobile apps that enable fans to gain loyalty points—and wrangling the data into one platform was a key creative and technical challenge. Ignite your fan engagement and apply those learnings across your business.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. That starts with developing a deep understanding of how customers behave and make decisions.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

OCTOBER 30, 2014

App developers from Stockholm to San Francisco are anxiously counting down the days til the November release of the Apple Watch SDK (or “Software Development Kit”), which will give them the tools to begin building their own concepts. I’d argue that these developers stand at a crossroads for the Internet of Things (IoT).

Productivity 9

Productivity Products Learning-by-Doing Software 9

Harvard Business Review

AUGUST 23, 2016

Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Politics 8

Politics Committee Telecommunications Diversity 8

Harvard Business Review

FEBRUARY 1, 2017

Even workers who never step off the factory floor are reminded every day of the value they create through their efforts, such as the gigantic storage system used by the Field Museum in Chicago that houses dinosaur bones that are enjoyed by thousands of visitors every year. Develop Talent to Develop the Culture.

Innovation 8

Innovation Business Model Incubator Industry 8

Harvard Business Review

JUNE 16, 2011

We believe that people are experimenting with radical management practices all over the world in every kind of organization at every level and too many of them are wrestling with the system in isolation. We launched the Management 2.0 Define the dogma. The Management 2.0

Management 12

Management Short-term How To Strategic Planning 12

Harvard Business Review

NOVEMBER 20, 2017

Following the company’s go-private transaction in October 2013 , Dell put in place new models for strategy development, resource allocation, and performance management. Strategy development at Dell is no longer a batch process tied to some planning calendar; it is a continuous process. Take Dell Technologies, for example.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

DECEMBER 7, 2015

So we developed an application that allows for secure videoconferencing with family, friends, or a hometown physician via a large, interactive flat screen installed in each patient’s room. The hospital opened five months ahead of schedule and has won national recognition for quality and safety in its first year of operation.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

MAY 8, 2017

He got the top job because of that, and then as CEO he accelerated cloud-business development to make it the company’s primary strategy. Instead of focusing on major hotel brands, they pursued the long tail, engaging with more than 1 million inns, B&Bs, and apartment buildings in 200 countries. Microsoft is a case in point.

Franchising 15

Franchising CEO Business Model Strategy 15