Deming Institute

FEBRUARY 27, 2017

I think people can learn useful lessons this way, but they also must be careful to realize that specific examples are the result of many different influences. However, our payments also fell—often even further than our operating costs. Intermountain thus lost more than $9 million per year in operating margins.

Deming 28

Deming Health Care System Cost 28

Harvard Business Review

APRIL 17, 2017

But even when the technology is ready to use and has been shown to meet customer demands, there’s still a great deal of skepticism among consumers. In order to understand trust in the relationship between humans and automation, we have to explore trust in two dimensions: trust in the technology and trust in the innovating firm.

Technology 9

Technology Transportation Influence Resistance 9

Harvard Business Review

OCTOBER 17, 2018

New research from the McKinsey Global Institute simulates the potential global macroeconomic impact of five powerful technologies (computer vision, natural language, virtual assistants, robotic process automation, and advanced machine learning). We know that technologies often take a long time to diffuse and to deliver benefits.

GDP 10

GDP McKinsey Long-term Technology 10

Harvard Business Review

NOVEMBER 6, 2018

Consumers can select one-click options to get their delivery within a specific timeframe, but are oblivious to the operational complexity that goes on behind the scenes to make it happen. We know that providers influence where consumers go for health services. Amazon and other digital retailers have done just that.

System 10

System Planning Health Care Insurance 10

Michael Lee Stallard

JUNE 23, 2010

Stars typically feel connected to the organization because they have power or influence. Navy One example of a leader who intentionally developed a Connection Culture using all three bridges is Admiral Vern Clark, the Chief of Naval Operations (CNO) from 2000 until his retirement in 2005. Core employees typically don’t feel connected.

Long-term 207

Long-term Consensus Class Follow-up 207

N2Growth Blog

NOVEMBER 23, 2010

Case in point is Wal-Mart CEO, Lee Scott, who is so concerned with diversity mandates that Wal-Mart officers are held financially accountable by tying officer incentive bonuses to achieving diversity goals. In fact, the report points out how “U.S. This isn't a gender issue, it's a blogging issue.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

JULY 30, 2018

. “Any time you start something new like [an innovation initiative], that cuts across many areas, there’s a potential for people feeling like you’re in their backyard,” says Michael Britt, a senior vice president who heads the Energy Innovation Center at Southern Company, a major utility operator.

Innovation 15

Innovation Company Budgeting Survey 15

Harvard Business Review

OCTOBER 9, 2018

The list of actions companies take is well-developed and documented, and most large companies do the following: Slash energy use and emissions in operations. Engage employees, through awards and incentives, to innovate, find operational savings, and develop products that cut customers’ emissions as well.

Efficiency 12

Efficiency Supply Chain Energy Transportation 12

Harvard Business Review

NOVEMBER 13, 2012

Several operational levers influence sales team activity to help you achieve these ends, including the following. Incentives : motivate high levels of the right sales activity. start screening candidates on technology skills). Performance management : set expectations and manage against them.

Market Segmentation 15

Market Segmentation Incentives Short-term Tools 15

Harvard Business Review

MARCH 27, 2018

” It heightened concerns over today’s tech giants and the influence they have. That influence comes in part from data. The Commission also preliminarily found Google to have abused its dominant position with both its Android mobile operating system and with AdSense. political system, including the 2016 U.S.

Company 11

Company Advertising Incentives Engineering 11

Harvard Business Review

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. However, the numbers suggest that getting employees to change their behavior could significantly impact climate change.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

APRIL 2, 2018

We invest billions of dollars each year in medicines, new technologies, doctors, and hospitals—all with the goal of improving health, arguably our most prized commodity. To be sure, many factors influence health outcomes and the investments the health care system makes are only one input. rawpixel/Getty Images.

Health Care 8

Health Care Insurance Pharmaceuticals Incentives 8

Harvard Business Review

NOVEMBER 8, 2017

“We want to be the number one or number two in all the markets in which we operate” is one of those. For example, consider “We want to increase operational efficiency; we will target Europe, the Middle East, and Africa; and we will divest business X.” Many so-called strategies are in fact goals.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

DECEMBER 30, 2016

Might product bundles or incentives meaningfully shift demand and production flows? Traditional operations research process optimization, for example, seldom embraces A/B testing or incorporates customer recommendation engines. But customers can now consider incentives – discounts, promotions, special plans, etc.

Process 12

Process Competitive Advantage Outsourcing Supply Chain 12

Harvard Business Review

DECEMBER 5, 2016

For decades, experts and policy wonks have argued that health care is a uniquely inefficient industry, insulated from conventional market forces that operate in the rest of the economy. In-hospital technology and treatment improvements alone were not enough to explain this improvement in survival.

Health Care 8

Health Care Marketing Quality Travel 8

Harvard Business Review

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 9

Company Engineering Operations Construction 9

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. If it’s all about the operations then you lose sight of the customer. Based on this data, operations recommended marketing cease actively trying to acquire these customers.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

MAY 15, 2018

However, these cross-functional groups often bump up against misaligned incentives, hierarchical decision-making, and cultural rigidities, causing progress to stall or action to not be taken at all. Yet most organizations don’t manage internal collaboration productively, and assume that technology or formal org charts can yield agility.

Agility 14

Agility Team How To Project 14

Harvard Business Review

SEPTEMBER 18, 2012

A McKinsey study released in May 2011 stated that, by using Big Data to the fullest, retailers stood to increase their operating margins by up to 60% — this, in an industry where net profit margins are often less than 2%. Wholesalers do not have shopper data, and do not have sophisticated technologies or expertise in mining the data.

Retail 15

Retail Brand Marketing Industry 15

Harvard Business Review

JANUARY 23, 2017

Most of us assume that if we want to change people’s behavior, we need to change their incentives. Because the researchers in question were members of the Harvard faculty, the Dana-Farber leaders couldn’t influence promotion criteria, nor could they reward people differentially through compensation.

Payback Period 8

Payback Period How To Real Estate Hedge 8

Harvard Business Review

MARCH 23, 2015

They’re essentially asking the company to take the cash it has generated through its business operations and spend it on something with an uncertain future return. Everyone always wants new equipment — new computers or other hot technologies. The two founding partners were both engineers who loved technology.

Finance 8

Finance NPV CFO ROI 8

Harvard Business Review

MAY 22, 2018

Moreover, new technologies are helping cushion the effect of transport strikes by allowing people to work from home or share car rides. Thanks to the extension of private agreements to all workers and companies, labor unions are able to exert a much wider influence than their narrow membership would allow. GDP grew by 1.9%

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

NOVEMBER 22, 2016

The key challenge for payers is understanding what constitutes a great experience for an empowered health plan consumer and delivering that while balancing competing technology investment priorities. Only 16 percent say social media influences their choice of plan. Only 17 percent do visit their plan’s social network sites.

Health Care 8

Health Care Planning Content Insurance 8

Strategy Driven

NOVEMBER 8, 2010

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. That means you need compelling incentives to have people join your community. Building a new Social Nation isn’t just about a paradigm shift in technology.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

NOVEMBER 13, 2017

Just imagine the operational demand if primary care providers also had to actively monitor their patients’ health data between office visits. This means using technology to handle the simpler needs, escalating to the doctor only what can’t be delegated. Getting the right data to the right recipient.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

JUNE 27, 2011

The personality tests were given to high technology and business services salespeople as part of sales strategy workshops I was conducting. In addition, tests were administered at Presidents Club meetings (the incentive trip that top salespeople are awarded by their company for their outstanding performance).

Sports 20

Sports Politics Comparison Workshop 20

Harvard Business Review

NOVEMBER 19, 2015

This can be quantified by analyzing the extent to which the share prices of S&P 500 firms are driven by a firm’s present value of future growth options (PVGO) rather than cash flow from current operations. Scale should help build influence in highly malleable environments.

Company 8

Company Succession Maturity Long-term 8

Harvard Business Review

SEPTEMBER 8, 2017

Over the last decade, most companies’ digital agendas have focused largely on technology — moving to cloud-based software, modernizing IT infrastructures, adding digital channels, and digitizing business processes. This is a break from the traditional paths of finance, sales, and operations to the top spot.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

DECEMBER 19, 2016

For medical conditions or sets of related medical conditions that can easily be treated on their own, the advantage of this model relative to the global payments model is that the provider is only financially accountable for the types of diagnoses that it can reasonably influence. Why is CORE willing to take on such global risk?

Benchmarking 8

Benchmarking Health Care Cost Globalization 8

Harvard Business Review

OCTOBER 6, 2011

Our stakeholder-based strategy rests on the following key pillars: People: The human factor plays a central role in our operations, and thus our business growth must be tied to the growth of our people. By competing on serving customers, we can understand, anticipate, stimulate, and influence market demands.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

JUNE 28, 2013

But being able to talk about IT risk is essential if you are going to make the right decisions about how you use technology in your business. They''ll even work with other silos — IT operations, application development, compliance, legal, HR, etc. It''s easy to think it''s an incentive problem.

Agility 8

Agility How To Incentives CFO 8

Harvard Business Review

JULY 21, 2016

Simultaneously, other executives will not only experience a loss of influence but also feel vulnerable. This is about more than technology. Hampered by silos, incentives, and legacy behavior, most companies never approach it. This vulnerability frequently compels traditionalists to resist analytics.

CEO 8

CEO Competitive Advantage ROI CFO 8

Harvard Business Review

MAY 28, 2015

What will the advent of big data mean for management research, given the incentives in our publication process I’ve described above? Social life and the operation of organizations increasingly leave more or less permanent data traces, like the contrails left by jets. Being provocative may be more impactful than being right.

Management 8

Management Retail Construction Ethics 8

Harvard Business Review

SEPTEMBER 23, 2016

The entire industry obsesses each year, even each week, with reports of unit sales of cars, influencing the behavior of auto producers, suppliers, channel partners, industry analysts, and investors. I understood the concern of our store operators, but customers were asking for the service.” Consider the automotive industry.

Metrics 8

Metrics Business Model Retail Automotive 8

Harvard Business Review

OCTOBER 13, 2014

Just in the last month, Pennsylvania’s Public Utility Commission issued a cease-and-desist order on Lyft and Uber operations. This is particularly unfortunate since the incentives of city governments and sharing economy firms are often aligned. Government Technology'

Business Model 9

Business Model Hotels Venture Capitalist Transportation 9

Harvard Business Review

FEBRUARY 25, 2016

In many cases, the decision was influenced by the platform’s incentives, success in attracting a following, and technological superiority — something that should happen in the IoT ecosystem as well. For example, solutions provider Oracle built huge market share by supporting multiple platforms like Windows and Linux.

Software 8

Software Industry Incentives System 8