In the CEO Afterlife

SEPTEMBER 8, 2015

Information doesn’t necessarily mean understanding. One of the best sources of understanding is experience, such as in-market know-how, familiarity with competitors and customers, or expertise in leading during turbulent times. Excessive information gets in the way of understanding. Understanding comes in many shapes and forms.

Power 100

Power Competitive Advantage Airlines Information 100

Coaching Tip

FEBRUARY 12, 2015

So, I would suspect that your concern about maintaining gross profits of the past, when product sales dominated your business, is very real now that operations are more services oriented. Very large companies in the information technology industry, like IBM, are successfully moving from product-driven to services-driven businesses.

Information Technology 70

Information Technology Self-aware Software Industry 70

Strategy Driven

FEBRUARY 10, 2016

In the recent past, businesses had only external, third party vendors to rely on for major projects, operational emergencies, and other labor-intensive initiatives that required resources they did not have. Both industrial, machine-like robots and digital, computerized robots have revolutionized the way companies operate.

Engineering 50

Engineering Process BPM Taylorism 50

Strategy Driven

MARCH 9, 2016

Our world is too complex, markets too volatile, and technology too fast-paced for us to relax into complacency about organizational safety and normalcy. Just as you prepare your organization for disaster response, crisis communications, and continuity of operations, you can also prepare yourself. What’s a leader to do?

Crisis 50

Crisis Automotive Human Resources Education 50

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

NOVEMBER 26, 2010

Bill is responsible all aspects of the business including sales, marketing, content development, and the delivery of Communispond courses by certified faculty. About the Author Bill Rosenthal is the Chief Executive Officer of Communispond Inc., an organization that has taught business communications skills to more than 600,000 persons.

Library 70

Library Kaplan Newsletter Audience 70

Strategy Driven

NOVEMBER 24, 2010

Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. Researchers at the IT Leadership Academy are doing just that in Global 2000 enterprises.

Magazine 51

Magazine Chief Operating Officer Newsletter Objective 51

Strategy Driven

NOVEMBER 19, 2010

Bill is responsible all aspects of the business including sales, marketing, content development, and the delivery of Communispond courses by certified faculty. About the Author Bill Rosenthal is the Chief Executive Officer of Communispond Inc., an organization that has taught business communications skills to more than 600,000 persons.

Planning 50

Planning Audience Succession Library 50

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. The definition of a market, customer, partner, or even competitor is now a moving target.

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

AUGUST 26, 2013

IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies. It requires strong leadership from all senior IT executives, as well as new business acumen. It requires new modes of operation.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

OCTOBER 28, 2014

The company’s market value has more than halved to an 11-year low as it acknowledged overstating profits by hundreds of millions of dollars. Regardless, Tesco’s collective failures feel operational, organizational and cultural. Tesco’s chairman has resigned in disgrace. This isn’t simply bad luck.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

OCTOBER 4, 2012

No company ever dazzled the world by lackadaisically going after a market. Xerox's failure to conquer the personal computing market — this despite developing revolutionary technology — demonstrates the importance of aligning all segments of your organization in the pursuit of innovation. In 1984, Apple Inc.

Innovation 15

Innovation Company Technology Commitment 15

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 12

COO Sample Telecommunications Automotive 12

Harvard Business Review

JULY 14, 2014

As new conditions and capabilities relentlessly change how business is done, marketing – that is, the internal function responsible for shaping demand for a company’s offerings—is being challenged to reexamine its own workings. We conclude that CEOs appoint CMOs when they recognize the centrality of these to strategy formulation.

Power 8

Power PR Marketing Public Relations 8

Harvard Business Review

MARCH 28, 2017

The same study found that identifying people with the right skills in a rapidly changing market is the top issue impacting recruiting. But it’s not just technology and markets that are changing—workers are changing too. Read more from Korn Ferry: How Organizations Can Thrive in the Digital Economy.

Content 8

Content Survey Talent Management McKinsey 8

Harvard Business Review

OCTOBER 10, 2013

Adding a chief marketing officer (CMO) became crucial as new channels and media raised the complexity of brand building, while Chief strategy officers (CSOs) joined top teams to help grapple with complex and fast-changing global markets. The hunt for such talent is taking place in the world’s hottest market for advanced skills.

Chief Financial Officer 8

Chief Financial Officer Information Technology Metrics CFO 8

Harvard Business Review

OCTOBER 5, 2015

Marshall McLuhan wrote famously about the “global village,” created by new information technologies. In the traditional village, you chatted with your neighbor at the local market, face-to-face: this was the heart of community. Especially for operating around the globe, electronic communication has become essential.

Drucker 8

Drucker Information Technology Globalization Fashion 8

Harvard Business Review

DECEMBER 4, 2013

But managing network effects as technology byproducts is a bit like treating cars as extensions of internal combustion engines; technically accurate, yes, but missing the larger purposes and points. Similarly, marketing loves the virality that social media and network effects facilitate.

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

APRIL 23, 2013

But the data, gathered in our new study " Stop Starving Scale " and compared against benchmarks from APQC (American Productivity & Quality Center), hint at a little-known story: most global NGOs today struggle to master the complexities of managing efficient, integrated operations in large part due to restrictions placed on them by funders.

Globalization 8

Globalization NGO Benchmarking Decentralization 8

Harvard Business Review

JANUARY 18, 2012

When Palmisano retired this month, the media chronicled his success by focusing on IBM's 21% annual growth in earnings per share and its increase in market capitalization to $218 billion. Palmisano could not have succeeded at placing values at the center of IBM's operations without strong principles of his own.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Harvard Business Review

JULY 22, 2014

Among health care leadership, it can have the unintended effect of promoting inaction over change and innovation. By expanding the market they serve, Cleveland Clinic is doing the services they can do best for a much broader population of patients. They’re growing their addressable market, but narrowing the scope of what they deliver.

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

JUNE 18, 2015

The Future of Operations. The technologies and trends shaping tomorrow’s businesses. At a time when the customer end of the business model seems to be getting all the attention, executives must not neglect the equally important operations back end. This will inevitably have a significant impact on operations.

System 8

System Enterprise Architecture Agility Operations 8

Harvard Business Review

FEBRUARY 26, 2018

In the 2016 book The End of Accounting , NYU Stern Professor Baruch Lev claimed that over the last 100 years or so, financial reports have become less useful in capital market decisions. Its value growth is powered by the network in place, not by increments of operating costs.

Company 8

Company Intangible Assets Depreciation IPO 8

Harvard Business Review

DECEMBER 6, 2012

Chris Plescia, Marketing, Collaboration and Corporate Internet Solutions BSA Leader, told me that they are moving from an information "push" environment — sending out lots of messages on things workers need to know — to a "pull" environment, where workers search for information they need, get answers to questions, or access services.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

OCTOBER 4, 2012

No company ever dazzled the world by lackadaisically going after a market. Xerox's failure to conquer the personal computing market — this despite developing revolutionary technology — demonstrates the importance of innovation among all sectors of your company. In 1984, Apple Inc. released the now-famous Macintosh.

Innovation 8

Innovation Company Technology Commitment 8

Harvard Business Review

SEPTEMBER 2, 2015

Almost by definition, they don’t have first-hand experience with a disruptive shift in their market when they encounter it. Gledhill is Group Executive and Head of Group Technology & Operations at DBS Bank, a leading Asian bank with more than $300 billion of assets and a market capitalization of about $35.

Banking 8

Banking Technology Learning-by-Doing Download 8

Harvard Business Review

JANUARY 17, 2014

million managers and analysts who understand big data and how to apply it to business operations. This talent isn’t cheap: a top data scientist can command a $300,000 salary in the current market. Information & technology' The study also found a looming need for over 1.5

Information Technology 8

Information Technology Technology McKinsey Globalization 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. But the public sector cannot fully exploit Big Data without leadership from the private sector. The evidence is growing that it can.

Analysis 16

Analysis Globalization Crisis Price 16

Harvard Business Review

FEBRUARY 22, 2011

For example, the idea that market share leadership leads to cost leadership which creates defensible advantage is a dynamic argument. Out of their work came a new business focus on "time to market" and "cycle time." They also foresaw that information technology had the potential to greatly increase productivity.

McKinsey 14

McKinsey Efficiency Long-term Analysis 14

Harvard Business Review

MARCH 2, 2018

While this “lab-bench to bedside” approach has improved healthcare globally, it can take years, even decades, for an innovation to get to market, often with limited input from patients themselves. Challenges. However, they can end up taking on responsibilities over and above the call of duty out of a passion for solving a problem.

Health Care 10

Health Care Innovation Mayo Stage-Gate 10

Harvard Business Review

JULY 22, 2013

If changes in technology or markets are challenging the likelihood that the business case will be realized, project sponsors have two choices: stop the project or revise the business case to reflect what they believe they will be able to achieve. IT management Information & technology Strategy'

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

APRIL 25, 2013

It is a conversation about the increasing importance of information technology and the role it must assume in every enterprise, regardless of size, industry or geography. Not only are there new systems, business and delivery models, types of information, technologies, etc., IT management ROA ROI'

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

JULY 15, 2013

Our research, conducted in partnership with Harvard Business Review, The Economist, CEB (formerly the Corporate Executive Board), Intel, and TNS Global, finds that corporate leadership has lost confidence in the CIO as a strategic partner and views IT as a commodity rather than a difference-maker. Victorio M. One is the concept of alignment.

CIO 8

CIO Crisis Competitive Advantage Webinar 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. But the public sector cannot fully exploit Big Data without leadership from the private sector. The evidence is growing that it can.

Analysis 9

Analysis Globalization Crisis Price 9

Harvard Business Review

SEPTEMBER 28, 2012

But that mind-set's simply too focused and operational. Truly strategic leaderships — and their boards — should treat Brin's "worst idea" as their most provocative thought experiment for revisiting how they recognize and value data. Ignore Costly Market Data and Rely on Google Instead? BIG DATA INSIGHT CENTER.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

MAY 20, 2016

For example, take Kim Russo, head of marketing at TeleTech Services. So she reached out to Stephanie Fetchen, head of operations, who plotted monthly errors on a control chart. Driving data quality across an entire company takes top-down leadership, but provocateurs are a crucial first step. That required measurement.

Quality 10

Quality Resistance Learning-by-Doing Finance 10