The Horizons Tracker

SEPTEMBER 10, 2021

The researchers highlight the particular impact on businesses in the travel and hospitality sectors, who have all suffered due to the lockdown measures. By contrast, firms operating in areas such as online retail, pharmaceuticals, and information and communications technology, have all thrived. Face-to-face interactions.

Pharmaceuticals 68

Pharmaceuticals Transportation Retail Long-term 68

The Horizons Tracker

MAY 25, 2021

The authors highlight that low-skilled workers not only operate in roles that are more vulnerable to automation, but they’re also less likely to have the skills to make transferring to any new jobs that emerge particularly easy. “Without proper action, automation could cause further deep distress, ” they say.

Skills 97

Skills McKinsey Trends Short-term 97

Chart Your Course

AUGUST 22, 2014

The Android and iOS mobile operating systems support native calendar apps which can be supplemented and integrated with other services such as Google Calendar and Microsoft Exchange Server. Calendar Management. The most essential time management technology for increasing your productivity is calendar scheduling software. Communications.

Tools 133

Tools Productivity Products Company 133

HR Digest

OCTOBER 31, 2023

We are the largest Retail Pharmacy Union in North America, and as such, where workers struggle, we stand ready to assist,” said Dave Young, UFCW International vice-president and director of organizing. APhA CEO Michael Hogue recently traveled to Kansas City to meet with pharmacy staff and executives from CVS who has stated walkouts.

Fraser 52

Fraser Participative Health Care Retail 52

Women on Business

FEBRUARY 24, 2012

Sometimes business was lost to brick and mortar operations because of the “unprofessional” assumptions people had about work-from-home professionals. At the time I had 3 retail stores in the Bay Area and I was living in Los Angeles, so I really had no local office to go to. There’s no bigger bottleneck in your operation than yourself.

Succession 239

Succession Apparel Workshop Merchandising 239

HR Digest

FEBRUARY 15, 2022

With the rise of AI and Big Data , companies are starting to adopt these technologies to improve their operations. According to Gartner , 25% of individuals will spend at least one hour every day in the Metaverse for work, retail, education, social networking, and/or leisure by 2026. What does this mean for the future of the company?

Technology 122

Technology Training Video Education 122

The Horizons Tracker

MAY 28, 2020

Travel has been disrupted, tourism has shriveled, healthcare systems have come under intense strain, and factory output has withered. Those still working on site are often arguably under even greater strain, whether those in our hospitals and health systems, or those in our food and retail supply chains. Link ideas to actions.

Hamel 100

Hamel Leadership Supply Chain Tourism 100

The Horizons Tracker

SEPTEMBER 27, 2020

“It’s really sad that many of the jobs that are vulnerable to automation are also vulnerable to Covid-19, so if you look at industries like retail, travel and leisure, and food services, they might not come back, so you’ve got to reskill people to take advantages of the opportunities of the future.”

Skills 105

Skills GDP Crisis Short-term 105

Harvard Business Review

JULY 10, 2012

So if online retailers can identify customers with different price sensitivities, why not charge different prices by customer type? Retailers often set different prices in different locations. Even so, it would be a big mistake for online retailers to charge different prices to different customers. Let me suggest two reasons.

Retail 13

Retail Hotels Price B2B 13

Harvard Business Review

DECEMBER 20, 2011

This post is part of the HBR Forum, The Future of Retail. In order to assess the future of retail, we need to understand the sector's current impact on our entire economy, and the direction that Washington is taking the retail industry with policies that are being shaped today. Retail contributes $2.5

Retail 11

Retail Policies Supply Chain Health Care 11

Strategy Driven

MAY 15, 2015

The client is opening new locations in new communities and asks its consultants to formulate a plan of action and oversee operating aspects. Widget manufacturing companies team with retail management experts to open a string of widget stores. Distribution centers and networks for retail products.

Cooper 50

Cooper Open-book Tourism Telecommunications 50

Harvard Business Review

APRIL 25, 2014

But they don’t think nearly enough about operational meltdowns – technological glitches and other problems that can put them out of business. They are usually quick to recognize operational problems and deal with them before they become disasters. Operational meltdowns at midsized companies can take much longer to notice and resolve.

Operations 8

Operations Company Supply Chain Short-term 8

Joseph Lalonde

JUNE 1, 2018

If retail operations can more reliably keep their discretionary relationships with people who have to pay for that relationship than we can with our employees, who earn their livelihood with us, we need to take a serious look at how we’re creating the environment for those relationships. It’s more than simply clumsy leadership.

CEO 161

CEO Short-term Learning-by-Doing Blanchard 161

Terry Starbucker

JUNE 14, 2015

I saw so much unhappiness out there on my initial travels during the last 12 months, and it really bothered me. This was not going to be a wholesale campaign – it was going to be retail, person by person. It became obvious that I need to do something. I needed to listen. I wanted to build trust. Thus, this Road Trip Week was born.

Follow-up 150

Follow-up Hotels Company Retail 150

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. Walmart isn’t the only retailer struggling with selling on the web — most brick and mortar stores are, too. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

APRIL 12, 2016

On the other hand, were it not already invented, plane travel would be classed as a new form of transport, compared to driving along the highway. Positioning was once solely at play with customers choosing one retailer over another. Enter the likes of ASOS , the largest independent online clothes retailer in the UK.

Business Model 8

Business Model Airlines Retail Travel 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. The team kicked off by conducting in-airport interviews with travelers. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

OCTOBER 26, 2012

Welcome to problem #1 for retailers: The company knows that a potential customer has interacted with it across a lot of touch points but it has no idea that all these interactions are with Jane. Retailers are desperate to unlock this intelligence so they can make more personalized offers. Fill in the data holes.

Retail 11

Retail Loyalty Customer Loyalty ROI 11

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

OCTOBER 9, 2014

Augustín Rey, a celebrated European businessman and the new presidente of the century-old retailer Emilia, drove an SUV full of teenagers into the Spanish city of León to show them the revolution firsthand. He let the words sink in and then added, “These kids represent a chance for retail to start over and get real. A Great New Hope.

Case Study 10

Case Study Strategy Retail Merchandising 10

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! “It’s a universal truth of flying.”

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

FEBRUARY 8, 2012

Walmart's lighting is unforgiving, but you won't find a better bang for your retail buck. One way Zappos funds its legendary service is by relying on a very lean operation. We've seen these five strategies work in a wide range of service industries, from insurance to travel to high-end retail. Streamline the back office.

Airlines 14

Airlines Call Center Retail Bottom-up 14

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. According to John Reed, this was Sandy Weill's thinking preference.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

DECEMBER 6, 2017

In industries like retail, customer service, and hospitality, entry-level turnover alone costs billions of dollars each year, based on voluntary turnover rates and annual replacement costs. The young people we surveyed worked in a wide variety of industries, including health care, manufacturing, retail, and hospitality.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

MARCH 3, 2011

A vast swath of e-retailers followed Amazon's example. And outsourced technology providers, such as Bazaarvoice, made it relatively straightforward to add consumer product reviews to retail sites. Shopzilla, and its Bizrate site, skipped product reviews to host retailer reviews. Radical transparency is the order of the day.

Productivity 12

Productivity Products Retail Telemarketing 12

HR Digest

OCTOBER 29, 2023

Setting good company culture examples is a task for the leaders of the organization to establish from the first day of operation. Zappos This online shoe and clothing retailer is renowned for its emphasis on delivering excellent customer service and creating a fun workplace.

Examples 97

Examples Company Diversity Team Building 97

Harvard Business Review

SEPTEMBER 7, 2016

This seemingly banal transaction speaks volumes to the power of how established retail has pervaded our everyday experience in the United States. Customers have myriad channels to discover new products and shop at outdoor gear retailers to explore, evaluate, and choose what they need. Experiment #1: The Handi Shop.

Marketing 8

Marketing Microfinance Retail Development 8

Harvard Business Review

APRIL 26, 2016

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. No, despite the fact that the internet has existed for over 20 years, eCommerce accounts for less than 10% of retail sales and less in most B2B situations.

Education 8

Education Levitt Retail Training 8

Harvard Business Review

AUGUST 7, 2018

Its other key stakeholders were distributors; customers-retail; customers-industrial/food service; consumers; and employees. It was a national distributor of milk and other dairy products and in it, farmers occupied two roles. We described these as: farmers-as-shareholders and farmers-as-suppliers. The reason?

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

JUNE 22, 2015

Highways and bridges are in desperate need of repair, making travel slower—and more dangerous. The Future of Operations. Today, the load factor (total vehicle miles traveled divided by lane miles) is growing more than 10 times faster than capacity is. Insight Center. Sponsored by GE Corporate. Improve information flows.

Supply Chain 8

Supply Chain Crisis Transportation Tactics 8

Harvard Business Review

FEBRUARY 17, 2016

Airbnb lets spare room owners make money out of their idle asset and makes the asset easily accessible for more travelers. The idea of offering your spare room on the web is not new, but with Airbnb you don’t have to create your own website and hope that Google-searching travelers find you.

Cost 8

Cost Globalization Innovation Banking 8

Harvard Business Review

AUGUST 22, 2016

From Nigeria to South Africa , retail investors are still below pre-Great Recession levels. Investors are genuinely concerned that regulators are incapable of making sure that published financial statements of companies in their exchanges accurately reflect the true operating positions of the firms.

Insurance 8

Insurance Incentives Quality Marketing 8

Harvard Business Review

DECEMBER 8, 2011

For example, traveling to a new country may be exciting, but it is also stressful. When Apple first introduced the desktop operating system to the public with the Macintosh , they strictly enforced the look-and-feel of programs to ensure that users would feel comfortable with each new program. People like familiarity.

Retail 14

Retail Film Comparison Productivity 14

Harvard Business Review

MARCH 8, 2012

As in China several years ago, there's a reluctance to pay for goods using the Web; most of today's online transactions are in the travel industry (representing 87 percent of a $6.3 It's a reflection of what's happening in the domestic retail space more broadly. billion e-commerce sector, says Avendus).

Venture Capitalist 13

Venture Capitalist Entrepreneur Conference Wireless 13

Harvard Business Review

OCTOBER 2, 2012

A recent article on the " Cult of Mac " contrasts Apple to Timbuk2, a US producer of traveler and messenger bags, that proudly locates most of its of its manufacturing in San Francisco, one of the most expensive places on earth.

Engineering 15

Engineering Bottom-up Fashion Cost 15

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. Or that little book retailing site that opened its online door in 1995 and became the world’s largest online retailer.

Health Care 8

Health Care Innovation Airlines Retail 8