Harvard Business Review

SEPTEMBER 6, 2013

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations? But while such customized services used to be enough to compete effectively, these retailers are now finding they need to improve their operational reliability too.

Customer Intimacy 8

Customer Intimacy Operations Supply Chain Retail 8

Michael Lee Stallard

JUNE 5, 2010

In the summer of 2003, the ninety-two year-old Wooden traveled to the White House, where he was awarded the Presidential Medal of Freedom, America’s highest civilian honor. He required even the best players to clean up after themselves in the locker room and not to expect the student managers to do it. why is everyone smiling?

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Harvard Business Review

MARCH 31, 2014

There is another seemingly mundane but profoundly important application of this technology: to better managers ourselves and our time. The future of productivity is coming, and it will rely on Artificial Intelligence. developers has long been to help humans be more productive. are tomorrow’s breakthroughs in productivity.

Productivity 9

Productivity Products Technology Learning-by-Doing 9

Harvard Business Review

AUGUST 14, 2012

Leaders need to be productively paranoid. The successful CEOs in our study displayed an odd behavior that we labeled " productive paranoia." Prior to the Oslo terrorist attack, we saw the exact opposite of productive paranoia — a leisurely attitude. As Bill Gates said, "Fear should guide you."

Management 14

Management Licensing Crisis Hedge 14

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MAY 19, 2011

To make big improvements in productivity and customer service, people in an organization must collaborate across corporate hierarchies, functions, companies, and geographies. To overcome these problems, many companies are now using or experimenting with "idea management" software applications.

Process 15

Process Press Release Automotive Globalization 15

Harvard Business Review

OCTOBER 12, 2015

In her new book, Unfinished Business , Anne-Marie Slaughter calls for a major mindset shift by business leaders and managers. Managers want superior results, but to get them, Slaughter writes, It’s a strange analogy, but I always think of my rice cooker. A way to understand this mindset is to think about a rice cooker.

Commitment 8

Commitment Quality Stress Open-book 8

Harvard Business Review

AUGUST 5, 2011

Managers spent a great deal of time on the plant floor watching Norman draw suggestions from the employees while asking questions about the jobs that they were performing. The top management team learned how to structure their time on the factory floor and how to listen. Consider the story of Technicolor.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

AUGUST 6, 2014

In each iteration, we spent a lot of time thinking about what might make the best use of our existing product. In November 2003, after due diligence, we announced our agreement to purchase 3721 for $120 million. By mid-2004, however, the operation was mired in conflict over control and differences in management style.

Chief Financial Officer 11

Chief Financial Officer Learning-by-Doing Operations IPO 11

Harvard Business Review

MAY 9, 2014

General Mills’ CEO recently blamed the winter for less-than-expected earnings , saying that “severe winter weather…disrupted plant operations and logistics…We lost 62 days of production…which hasn’t happened in decades. It might have actually generated increased revenue as well, if it meant operating while competitors couldn’t.

Supply Chain 8

Supply Chain Strategy Risk Management Christensen 8

Harvard Business Review

NOVEMBER 29, 2013

Its gross domestic product has surged from less than $150 billion in 1978 to $8,227 billion in 2012 (see “China’s GDP” chart below). Foreign investors have flocked to the country’s shores as many of the world’s largest manufacturers have established operations there. percentage points in 2003-2012.

GDP 14

GDP Supply Chain Globalization Technology 14

Harvard Business Review

FEBRUARY 17, 2012

They hire technical specialists, local experts, and country managers from emerging markets but rarely promote them to corporate positions. Global leaders must be effective in aligning employees around the company's mission and values, empowering people to lead, and collaborating horizontally rather than managing vertically.

Globalization 15

Globalization Leadership Development Development Emotional Intelligence 15

Harvard Business Review

MAY 16, 2011

Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. At the oil giant BP a few years back, efforts to promote collaboration across the many operating business were so successful that employees over-collaborated. Under-collaboration.

CIO 15

CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

JANUARY 18, 2012

Executing this strategy required seamless integration of IBM's product capabilities with its geographic reach. This meant abandoning IBM's existing organization, in which product silos and geographic entities operated independently and frequently were more competitive than collaborative. Patience and a long-term view.

Globalization 16

Globalization Golden Parachute Short-term Long-term 16

Harvard Business Review

DECEMBER 7, 2010

It's a common assumption that offering more features or developing high-quality products and services is expensive, and that the products of these labors can command premiums. Since it's beginning in 2003, Davide Oldani's Ristorante D'O has managed to stay profitable in a sustained fashion.

Quality 13

Quality Working Capital Price Open-book 13

Harvard Business Review

JUNE 17, 2013

In both C suites and boardrooms, discussions about business performance usually center on topics like market momentum, M&A opportunities, capital management, and productivity enhancements. To align and motivate employees to work together, we eliminated all four centers and created one new streamlined operation in New Jersey.

Company 9

Company Compliance Long-term Short-term 9

Harvard Business Review

JULY 28, 2011

How can we possibly serve them well if the managers in our company don't viscerally understand them? In 2002 and 2003, partnering with Catalyst , we took a hard look at ourselves. In 2002 and 2003, partnering with Catalyst , we took a hard look at ourselves. Perhaps these steps can be helpful to your company, too. ?1.

Diversity 15

Diversity Human Resources How To Mentor 15

Harvard Business Review

APRIL 17, 2017

At the same time, we’re also seeing the decentralization of power production. Countries that manage to transition effectively to low-carbon generation technologies will be home to competitive energy solutions and manufacturing firms that are more resilient to energy shocks and weather disruptions. .”

Energy 11

Energy Decentralization Industry Power 11

Harvard Business Review

JULY 9, 2014

One possible reason is that the financial crisis and the recessionary period that followed have driven corporations to skew their board appointments towards including more risk management and conventional corporate experience, at the expense of more tech-savvy and digital knowledge. in 2003, an all-time high. (Of

Business Model 8

Business Model Technology Long-term Risk Management 8

Harvard Business Review

JANUARY 12, 2017

launched a Software-as-a-Service (SaaS) subscription version of its key product line, Creative Suite, causing its net income to plummet by almost 35% percent the following year. Investors preferred new SaaS products over product conversions and valued having a product fallback option. On April 23, 2012, Adobe Inc.

Business Model 8

Business Model Licensing Company Software 8

Harvard Business Review

APRIL 17, 2018

If an employee comes up with a great new product or a technical discovery during R&D, aren’t they likely to leave the company, either to found a startup or to join a competitor? times more R&D than small companies, but their R&D is 13% more productive — meaning large firms are the real engine of economic growth.

Long-term 11

Long-term Innovation Technology Stage-Gate 11

Harvard Business Review

APRIL 4, 2014

Them” were the majority of managers who didn’t get what design was all about in the first place. And with good reason: From Target to Uber, business managers everywhere are starting to understand that the strategic use of design is making a difference in achieving outsized business results.

Venture Capitalist 8

Venture Capitalist Fashion B2B Hedge 8

Harvard Business Review

FEBRUARY 13, 2013

But this is only possible if the senior executives of our leading institutions are what Dominic Barton, Worldwide Managing Director of McKinsey & Company, refers to as "tri-sector athletes" — leaders able to engage and collaborate across all three sectors. Governments are often the stewards of water and regulate its use.

Globalization 10

Globalization Career McKinsey Strategic Planning 10

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

DECEMBER 2, 2016

Consistent with the philosophy espoused in HBR way back in 2003 in the article The Myth of Secure Computing , business leaders will need to decide which of their information assets are so valuable that they want to invest a lot to protect them, and which they can’t afford to protect vigorously.

PR 8

PR Competitive Advantage Information Fashion 8

Strategy Driven

OCTOBER 4, 2013

The insightful companies examine their own backyards… applying the discussions, uncoverings and applicabilities to how they will better manage in the future. Recommendations for crisis management and preparedness as part of macro planning are offered. The Business Tree : Growth Strategies and Tactics for Surviving and Thriving.

Crisis 56

Crisis Airlines Transportation Crisis Management 56

N2Growth Blog

JUNE 17, 2010

I have worked for Visionary leaders (or were they just managers?) Covey “It’s not the will to win that matters…everyone has that. Communicating the reasons for the direction. Then leading down that road and following up to make sure everyone is present. The company pays dearly when this happens.

Definition 370

Definition Blog Leadership Covey 370

Harvard Business Review

JUNE 4, 2014

After all, it grew from $7 billion in 2003 to $171 billion in 2013 by entering established (albeit still-emerging) markets with superior products — something the model suggests is a losing strategy. Apple has seemingly served as an anomaly to the theory of disruptive innovation. Doing so would require some nifty regulatory maneuvering.

Industry 9

Industry Wireless Advertising Content 9

Harvard Business Review

FEBRUARY 6, 2018

For existing health care companies, the operative words in that mandate have been “health care”; for Amazon, the operative words likely are “service that needs to be delivered to a customer.” At its root, health care is a service that needs to be delivered to a customer.

Health Care 11

Health Care Retail Operations Insurance 11

Harvard Business Review

JUNE 6, 2017

Indeed, a 2003 Lancet study reported that 63% of child deaths in the 42 countries that account for 90% of global child mortality could be prevented each year through more effective primary care. North Star primarily serves truck drivers and sex workers, operating in the afternoons and evenings to fit its clients’ schedules.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

SEPTEMBER 8, 2016

When a company is in free fall, it makes sense to replace the management team, for all sorts of reasons. Thiry immediately replaced most of the management team. From 1993 to 2003, according to the company’s current CEO, Knudstorp, the Lego Group lost value at an average rate of 300,000 euros per day. Then they went deeper.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

NOVEMBER 20, 2013

A significant part of telecom equipment maker Huawei’s leap from regional player to global leader, for example, was due to its partnerships with Motorola in 2000, 3Com in 2003, and Symantec in 2008. Only a small minority thought low-cost operations would be an advantage in three years’ time. Redesign the organization.

Brand 8

Brand Globalization Company Development 8

Harvard Business Review

FEBRUARY 11, 2011

At the peak of the North Texas housing market in 2003, my company Grand Homes sold more than a thousand homes. We redesigned our product and, more importantly, we redesigned our company. But we might not have made those changes, or made them in time, if there hadn't been that source of management inspiration.

Airlines 14

Airlines Chief Executive Officer Attrition Incentives 14

Harvard Business Review

JUNE 24, 2015

Managers and other business leaders face a dilemma: with increasingly diverse environments to manage and rising stakes to get it right, how do they identify the most effective approach to business strategy and marshal the right thinking and behaviors to conceive and execute it, supported by the appropriate frameworks and tools?

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

OCTOBER 5, 2017

The root cause is twofold: a mismatch between organizations’ strategies and actual market demand, and a lack of operational discipline. MD Anderson Cancer Center lost $266 million on operations in FY 2016 and another $170 million in the first months of FY 2017. The following areas deserve special management attention.

System 8

System Insurance Health Care Operations 8

Harvard Business Review

NOVEMBER 19, 2018

They’re more productive , more profitable , more innovative , and they pay better. ” For example, productivity has grown dramatically in the retail sector since 1990; inflation-adjusted sales per employee have grown by roughly 50%. Andrew Brookes/Getty Images. Throughout the global economy, big companies are getting bigger.

Software 8

Software Company Competitive Advantage Henderson 8

Harvard Business Review

JANUARY 7, 2011

The gurus have written detailed descriptions of how companies should establish the process owners, process councils, and other pieces of a formal process governance structure to manage their six to 10 core, cross-functional processes. Air Products, Nokia, and Shell, among others, followed this advice and created top-level process owners.

Process 15

Process Champy Competitive Advantage Hammer 15