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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention.

Quality 182
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5 Pitfalls of Marketing Waterfalls

Strategy Driven

As data-driven marketers are taking full advantage of collecting, organizing, and analyzing demand management, many are adopting the classic marketing waterfall model from leading experts such as Sirius Decisions. One size fits all’ marketing waterfalls are too rigid. One marketing waterfall view has become a catchall.

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Is Leadership Development the Answer to Low Employee Engagement? (Yes.)

N2Growth Blog

Research by Gallup, as reported in The State of the American Workplace in 2013, discovered that roughly 70% of workers were disengaged. Simply put, the underlying factor in the success rate of engaging our workforce and delivering change is leadership. Both definitions are partially correct; and, there is a piece missing.

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It’s Time To Stop VCs Driving Entrepreneurship

The Horizons Tracker

It’s perhaps no surprise, therefore, that data from Rice University shows that market power today is more concentrated in the hands of a relatively small number of incumbents than ever before. An environment of creative destruction most definitely is not present. A different picture. trillion at the time of writing.

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The Value of Asking ?Why?? | Thoughts for the Everyday Leader

Nathan Magnuson

Asking Why Defines Success. But no one can win without first defining what success looks like. Success is derived from purpose, no matter how large or small the project or idea. Remember how much of a difference high definition television made when it first came to market? ” adds value. People want to win.

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Complimentary Resource – Strategic Business Intelligence for HR: 6 HR Metrics No Executive Should Be Without

Strategy Driven

With the right metrics, HR can not only deliver additional value, savings, and increased productivity to the business, but also can more clearly articulate to the CEO and executive team the vital role HR plays in business success. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment! All rights reserved.

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Complimentary Resource – Iteration Planning Guide

Strategy Driven

This guide includes tips for success, pre-agenda planning, a recommended iteration schedule for new teams, and a sample agenda to follow. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Complimentary Resource – Business Intelligence: The Definitive Guide for Midsize Organizations. Iteration Planning Guide.