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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

Industry influencers who were interviewed named employee engagement as the number one way to improve the customer experience, followed by walking in the customers shoes and reviewing the service values of the company. A clear business case for leaders to focus on building engaged teams across the business.

Metrics 317
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How to Build a Development Library for Your Organization.

Nathan Magnuson

Home / Human Resources / How to Build a Development Library for Your Organization. How to Build a Development Library for Your Organization. In my last post I wrote about Individual Development Plans and how you can use them to develop in a professional setting. What is a Development Library? December 3, 2012.

Library 208
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Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Developing a Leadership Training Program for High Potentials: A Case Study. An assessment should be done of the high potential employees to determine their current strengths and development needs. We’ll look at how they determined what competencies were needed for future leaders and what comprised the program that was developed.

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How Create a More Inclusive Workplace for LGBTQ Employees

Let's Grow Leaders

And, ultimately we were able to work together as we brought a leadership development program to her company. A bit about me: I am presently managing a technical team of what are essentially technically oriented project managers (and she shares her very powerful work history and accomplishments).

Career 298
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The First Thing Leaders Need to Do When Leading a Big Change

Great Leadership By Dan

Guest post from Phil Buckley : Most leaders will lead their organizations through multiple big change projects. The first thing leaders need to ask themselves is, “What do I bring to the project?” They may also realize that there are some gaps that need to be filled to successfully lead the project.

Project 257
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3 Ways Pixar Gains Competitive Advantage from Its Culture

Michael Lee Stallard

If any doubt existed that Disney’s magic was back, it was put to rest with the 2013 release of the blockbuster movie Frozen. The Incredibles, Bird and Walker’s first project at Pixar, was a homerun. book reviews connection culture employee engagement leadership Book Review connection Creativity Inc.

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2012 – The Year in Review

Change Starts Here

Projects Mean Change – Are You Ready? Develop Change Readiness at All Levels. Best wishes for 2013, Heather. And if you have some time over the holidays to do some podcast listening, these were the top 5 episodes of The Change Agent’s Dilemma this year: How to Get Things Done When You’re Not in Charge.

Review 74