Strategy Driven

APRIL 22, 2024

A critical metric, the Customer Effort Score (CES), is at the heart of this optimization. Articles like the one found on Customer Effort Score (CES) discuss the importance of CES, but what exactly is this metric, and why is it so powerful? Did they have to jump through unnecessary hoops, or was the process surprisingly smooth?

Loyalty 81

Loyalty Customer Loyalty Metrics Brand 81

Lead Change Blog

JUNE 25, 2020

He opened the dialogue, saying he and his leadership team had put a lot of thought into where they want to take their bank, and the vision they committed to was to deliver top decile ROE, ROA and topline revenue growth: a quintessential example of focusing on effect, not cause. Logic tells us we can manage cause, but only measure effect.

P&L 220

P&L ROE Metrics CFO 220

N2Growth Blog

NOVEMBER 8, 2023

Effective leaders in this space have the ability to optimize supply chain operations, streamline processes, and identify cost-saving opportunities. A well-rounded and comprehensive set of leadership requirements can be defined by involving stakeholders from finance, operations, and other relevant areas.

Chief Procurement Officer 345

Chief Procurement Officer Supply Chain CPO Leadership 345

Strategy Driven

APRIL 27, 2023

Entrepreneurial Operating System (EOS) implementation can be a transformative journey for organizations, enabling them to achieve operational excellence and drive sustainable growth. A dedicated leadership team should be appointed to oversee the implementation process and ensure that leaders are aligned and committed to the EOS vision.

Strategy 107

Strategy Succession Metrics Objective 107

Modern Servant Leader

JANUARY 13, 2023

GGOB (also known simply as, “The Great Game”) is an approach to business management where you ensure all stakeholders understand the core business operations, high level financial statements, and key numbers. The intent is inform and engage all employees in business planning and operations, while having fun.

Servant Leader 130

Servant Leader Leadership Long-term Education 130

Lead Change Blog

FEBRUARY 18, 2021

Help people see themselves operating in the new environment. When the right people are involved in creating the plan, they are more committed to making it a success. Define the metrics you will use to measure progress. You need a team of mutually committed individuals to make big things happen. Build momentum.

Process 279

Process Leadership Tips Open-book 279

Leading Blog

JULY 12, 2021

Caution: do not obsess over and single metric or forge to update your metrics as you grow. #7 Surprisingly, full-time commitment to a business venture did not turn out to be the winning strategy. But if that’s the only practice you’re getting, chances are you’re only operating at a fraction of your potential.

Engineering 329

Engineering Succession Audience Metrics 329

HR Digest

APRIL 8, 2023

As a result, Human Resources (HR) has a crucial role to play in ensuring that CSR initiatives are integrated into an organization’s operations and culture. HR’s Role in Corporate Social Responsibility HR plays a critical role in integrating CSR initiatives into an organization’s culture and operations by supporting environmental impact.

Diversity 64

Diversity Metrics Policies Reputation 64

Strategy Driven

JANUARY 15, 2024

Earning the CPA not only signifies technical prowess but also a commitment to continuous learning , as CPAs are required to stay updated with the latest regulations and standards, ensuring their knowledge remains cutting-edge. In an era where data integrity is paramount, the CISA credential is a valuable asset.

CPA 103

CPA Compliance Finance Risk Management 103

Lead Change Blog

OCTOBER 29, 2018

The exterminating company was being totally run by a telephone operator with no power over calendar, computer, or field operators. During a job interview ask hypothetical situations that give you a peephole into the person’s capacity for commitment not just “looking for a job.” No evidence; no job! Invest in High End Training.

Airlines 279

Airlines Hotels Operations Metrics 279

Lead Change Blog

JUNE 24, 2019

Accenture Strategy defines trust as “a consistent experience of competence, integrity, honesty, transparency, commitment, purpose and familiarity.” Trust needs to become baked into the DNA, strategy, and day-to-day operations of all aspects of business because it impacts relationships with all the business stakeholders. What is trust?

Supply Chain 345

Supply Chain Reputation Leadership Bottom-up 345

Great Leadership By Dan

JANUARY 7, 2014

She’s using good processes, tools, best practices, and is committed to the development of her company’s leaders. They may be chickens (involved), but they’re not pigs (committed). Most senior teams have Monthly Operation Reviews (MORs) – the real stuff is on that agenda, and the rest is all noise. They have to be!

Planning 236

Planning Succession Metrics Commitment 236

Terry Starbucker

JULY 6, 2014

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. I’m the SVP of Operations of a Cable TV Company that operates in 4 states and has 22 operating divisions.

Metrics 214

Metrics Leadership Operations Report 214

Strategy Driven

JANUARY 17, 2024

Effectively measuring progress involves the establishment of benchmarks and the identification of key performance indicators (KPIs) as guiding metrics. Leaders committed to their development identify tangible and quantifiable goals along with benchmarks and steps to track advancement.

Leadership 98

Leadership Benchmarking Self-aware Emotional Intelligence 98

Skip Prichard

OCTOBER 3, 2022

“Leaders practice deep purpose when they commit to a reason for being that encompasses both financial and societal goals.” Leaders practice deep purpose when they commit to a reason for being that encompasses both financial and societal goals. But true leadership means going beyond the numbers and the operational details.

Short-term 113

Short-term How To Long-term Operations 113

Great Leadership By Dan

JULY 8, 2020

But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. You need people on your team with both strategic and operational skills—two very different kinds of people. You need a cushion of cash to allow you to focus on the long term.

Business Model 282

Business Model Long-term KPI Loyalty 282

Leading Blog

JUNE 3, 2019

He writes, “Jeff Bezos and Amazon have a remarkably consistent way to approaching and meeting challenges, operating their business and technology, and thinking about new ideas, markets, and growth.” Without defined processes, you can’t scale, you can’t put metrics and instrumentation in place, you can’t manage. Don’t Commit to Scaling.

Bureaucracy 278

Bureaucracy Long-term Short-term Leadership 278

N2Growth Blog

NOVEMBER 3, 2023

These KPIs may vary depending on the nature and goals of the organization but could encompass metrics such as financial performance, strategic alignment, innovation, and stakeholder management. In doing so, executives can cultivate a growth mindset and demonstrate a commitment to ongoing improvement, inspiring their teams to do the same.

Analysis 408

Analysis Process Benchmarking Objective 408

Strategy Driven

FEBRUARY 6, 2015

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. It applies to service industries and manufacturing operations.

Quality 50

Quality Metrics Strategic Planning TQM 50

Terry Starbucker

MAY 6, 2018

Plus, taking these critical cogs in the wheel out of circulation for even a few days can certainly be a burden on the operation. On the other hand there are many examples of companies who make this commitment, and prove that the investment is worth it. It just can’t all be nuts and bolts, and numbers and metrics. Constantly.

Team Building 175

Team Building Team Training Metrics 175

Lead Change Blog

APRIL 14, 2020

Birx and Fauci have illustrated the importance of studying the key metrics, trends, and the models being used to predict the future. In a crisis, leaders are required to create models and draw conclusions while operating with imperfect and incomplete data. Finally, the best leaders are committed to learning and continuous improvement.

Crisis 295

Crisis Open-book Influence Reference 295

HR Digest

JUNE 2, 2021

The twin announcements, Amazon said, are pointed toward reiterating the retailer’s commitment to being a top employer. “The primary goal of the Time off Task metric is to understand whether there are issues with the tools that people use to be productive, and only secondarily to identify under-performing employees,” he wrote.

Policies 98

Policies Transportation Metrics Retail 98

HR Digest

AUGUST 26, 2023

By developing strong people management skills, leaders can create a work environment where employees feel motivated, engaged, and committed to their roles. It is important for leaders to communicate and involve their teams in the change process to minimize confusion and foster a sense of ownership and commitment.

Skills 98

Skills Management Emotional Intelligence Active Listening 98

HR Digest

NOVEMBER 17, 2018

Generally, most jobs are performed by employees who operate the machines, run business models and design new corporate procedures. Develop employee work performance metrics. There is a need to develop metrics that account for employees work performance. This is capable of bringing mistrust and un-commitment within the workforce.

Productivity 69

Productivity Products Metrics Micromanagement 69

Michael Lee Stallard

APRIL 7, 2019

He’s committed to helping them learn and grow through training programs and a mentoring network. He also gives employees a voice by keeping them informed of how the company is doing financially and by sharing operating metrics.

How To 287

How To Bond Cooper Micromanagement 287

Lead Change Blog

JULY 2, 2015

Organizational alignment enables significant change to occur due to a culture of personal accountability and the commitment everyone shares in achieving organizational goals and quality patient care. At best practice organizations, these success metrics are included in individuals’ annual performance goals.

Management 150

Management Early Adopters Metrics ROI 150

The Horizons Tracker

SEPTEMBER 27, 2021

These include a boost to their commitment to the organization, which then spills over into their personal life, with employees showing increased family functioning and reduced tension in their personal relationships. The researchers surveyed nearly 600 married couples who had each adopted a child during the last two years.

Loyalty 114

Loyalty Policies Metrics Commitment 114

HR Digest

JULY 14, 2022

We are committed to creating a more sustainable and equitable future where all people have the opportunities and resources to reach their full potential. We are committed to continuing to achieve pay equity going forward. We have to be committed to our journey with open ears and eyes to learn and enhance as we go.

Diversity 69

Diversity Commitment Globalization Strategy 69

HR Digest

APRIL 9, 2024

In an exclusive interview with HR Digest, Trent Henry, EY’s Chief Human Resources Officer (CHRO), shares key strategies driving EY’s commitment to diversity, innovation, employee well-being, and leadership development. We track progress through standardized metrics and measurement.

Diversity 52

Diversity Career Globalization Learning-by-Doing 52

Great Leadership By Dan

JULY 2, 2015

However, senior executives should know before they decide on a CCO, that this position requires a personal commitment from them. Commitment Questions: Does your CEO clearly articulate what he/she wants the company to become for customers and constantly reinforce and drive the company in that direction?

CEO 120

CEO Succession Customer Loyalty Tactics 120

N2Growth Blog

DECEMBER 16, 2023

Understanding the Concept of Governance Excellence Governance excellence refers to the strategic oversight conducted by a company’s board of directors that ensures ethical, sustainable, and profitable organizational operations. As an essential prerequisite, compliance demonstrates a commitment to adherence and propriety.

Compliance 235

Compliance Efficiency Ethics Metrics 235

Skip Prichard

JUNE 12, 2023

By combining these elements, businesses can align their operations with their long-term goals and set themselves up for enduring success. Employees in this situation lose focus and commitment and are not sure how they contribute. Are you absolutely committed? The third company gets it right. Either way, a culture will be formed.

Power 96

Power Goal Objective Planning 96

HR Digest

NOVEMBER 9, 2021

It’s important to remember that a commitment to DEI doesn’t have to be a zero sum game. The HR Digest: How can companies commit to truer diversity and make progress without disenfranchising men and women who come from a privileged section of society? Raising awareness is key. We all have some form of privilege.

Globalization 59

Globalization Diversity Self-aware Metrics 59

HR Digest

JANUARY 12, 2024

The year ahead calls for a renewed commitment to the human spark – a quest to reignite the fire of engagement within our workforces, ensuring they choose to stay and thrive, even amidst the storm. While mass hiring may have been the norm in the past, the focus has now irrevocably shifted towards fostering long-term commitment.

Leadership 109

Leadership Diversity CPO Career 109

Skip Prichard

JUNE 3, 2020

When it finally came to my attention, I realized right away that large-scale, controlled experimentation would revolutionize the way all companies operate their businesses and how managers make decisions. A result is the human tendency to commit such errors when we observe things or hear anecdotes. 3) Is the experiment doable? (4)

Power 94

Power Kahneman Open-book Learning-by-Doing 94

Terry Starbucker

MAY 21, 2017

To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. And by making these personal front counter connections, it only deepened my commitment to make sure we were providing them the best service we possibly could. Commitment.

Succession 253

Succession Leadership Commitment Travel 253

Skip Prichard

SEPTEMBER 8, 2019

They also operate with an owner’s mindset. Another unique facet is their rigorous approach to design, solutions and operations. Everything has to be scalable and you don’t do this without knowing how to build and operate. Their job is to delight customers. Owners work for both long-term objectives and short-term objectives.

Short-term 80

Short-term Sharpe Document Open-book 80